Alienware AW2523HF Manual
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Alienware AW2523HF Manual

Exploded view diagram with list of items

 Exploded view diagram with list of items

Item Description Q'ty Remark
1 Panel 1 For EMEA Only, not for
other regions







2 Assy_Front Trim 1
3 Shielding tape for panel 1
4 Key Board 1
5 Shielding tape for key board 1
6 Joystick button 1
7 Joystick Board 1
8 Joystick holder 1
9 USB Sub Board 1
10 EMI Sponge 1
11 Power board 2
12 Interface board 1
13 USB Main Board 1
14 AC socket 1
15 Chassis 1
16 Rear Cover 1
17 Stand Assy 1
18 Base Assy 1
19 Power cable 1 See "NOTE"
20 USB 3.2 Gen 1 (5 Gbps) upstream cable (1.8 m) upstream cable 1.8 m 1 See "NOTE"
21 DisplayPort 1.8 M cable (DisplayPort to DisplayPort) 1 See "NOTE"
22 DisplayPort 1.0 M cable(Mini DisplayPort to DisplayPort) 1 See "NOTE"

information NOTE:For replacement of power cord, connectivity cable and external power supply (if applicable), contact Dell:

  1. Go to https://www.dell.com/support.
  2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom-right corner of the page.
  3. Click Contact Us next to the country dropdown.
  4. Select the appropriate service or support link based on your need.
  5. Choose the method of contacting Dell that is convenient for you.

Wiring Connectivity Diagram

Wiring Connectivity Diagram

How to connect and disconnect power cable/ connectivity cable


To change power cable/ connectivity cable, switch off power before unplugging the cable and replugging in requires cable.

Connect /disconnect power cable/ connectivity cable

Disassembly and Assembly Procedures

information NOTE:
This "Disassembly and Assembly Procedures" is for EMEA only, not for other regions. Please note that Dell will deem warranty void if any disassembly is done on the monitors.

Tool Required:
List the type and size of the tools that would typically can be used to disassemble the product to a point where components
and materials requiring selective treatment can be removed.

Tool Description:

  • Screwdriver(Phillip head) #1
  • Screwdriver(PhiIIip head) #2
  • Penknife
  • Soldering iron and absorber

Disassembly Procedures:

Remove the monitor stand base:

  1. Place the monitor on a soft cloth or cushion.
  2. Press and hold the stand-release button.
  3. Lift the stand up and away from the monitor.


Use a Philips-head screwdriver to remove four screws for unlocking mechanisms.
(No.1~4 screw size=M4x10; Torque=10~11kgfxcm)


Wedge your fingers between the rear cover and the middle bezel on the corners of the top side of the monitor to release the rear cover, then use one hand to press the middle bezel, the other hand to pull up carefully the rear cover in order of arrow preference for unlocking mechanisms of rear cover.


Remove the rear cover, then tear off 1pcs aluminum foil for uncovering the EDP connector, then disconnect power key cable and joystick key cable away from the connectors of the board. Tear off 1pcs shading mylar, then disconnect the panel lamp connector, then release the cable from the hooks.


Disconnect EDP cable from the panel connector, then disconnect two USB cable from the connector of the board. Use a Philips-head screwdriver to remove one screw for unlocking the USB sub board unit, then release the USB sub board unit. (No.1 screw size=M3x6, Torque=4 ± 0.5kgfxcm)


Use a Philips-head screwdriver to remove 1pcs screw for unlocking the joystick board with middle frame, then release the key cable by tearing off 2pcs tapes, then release the joystick board from the hooks of the middle frame. (No.1 Screw size= M3x6, Torque=2~2.5kgfxcm)


Use a Philips-head screwdriver to remove 14pcs screws for unlocking the middle bezel with the panel module, then tear off 2pcs shading mylar tape for uncovering the two screws holes of the middle frame. (No.1~14 Screw size= M3x5, Torque=3~4kgfxcm)


Use a Philips-head screwdriver to remove 4pcs screws for unlocking the bracket with the ( No.1~4 Screw size= M3x2.6, Torque=3~4kgfxcm)


Tear off 2pcs tapes on the back of the power key cable, then lift up the middle bezel and remove the middle bezel.


Put the middle frame into a fixture jip, then tear off the mylar tape, and then use screwdriver to remove 1pcs screw for unlocking the power key board with the middle bezel. (No.1 Screw size= M2x2.4, Torque=0.8±0.2kgfxcm)


Lift up the bracket chassis module and put the bracket chassis module on a protective cushion.


Lift up the bracket chassis bracket chassis module on a protective cushion.


Use a Philips-head screwdriver to remove 10pcs screws for unlocking the power board, interface board and main USB board with the bracket, then release the EDP cable and panel lamp cable from the hooks of the bracket chassis module.(No.1 screw size=M4x8, Torque=6 ± 0.5kgfxcm; No.2~10 screw size=M3x7.5, Torque=6 0.5kgfxcm)


Remove the circuit boards from the chassis module carefully, and then of the cables.

Assembly Procedures:

Place a bracket chassis base on a protective cushion, then paste 3pcs Silicon sheet on the correct positions as the picture below shown, then assemble 1pcs AC outlet with the bracket.


Take 1pcs power board, then connect the AC wire to the connector of the power board, then turn over a power board and put it into the bracket chassis.


Take 1pcs interface board, connect 1pcs EDP cable, 1pcs panel lamp cable and 1pcs USB connective cable to the connectors of the interface board, then connect the cable of the power board to the interface board, then turn over and locate it into the bracket.


Take 1pcs main USB board, then connect USB connective cable to the connector of the main USB board, then locate the board into the bracket.


Use a Philips-head screwdriver to tighten 10pcs screws for locking the power board, interface board and main USB board with the bracket, then locate the EDP cable and panel lamp cable into the hooks of the bracket chassis module. (No.1 screw size=M4x8, Torque=6 ± 0.5kgfxcm; No.2~10 screw size=M3x7.5, Torque=6±0.5kgfxcm)


Panel preparation: Take out 1pcs panel module from the carton, remove the protective film by tearing off the tapes, then examine the panel surface according to inspection criteria. Turn over the panel to place the screen faced down for later assembling.


Move and put the bracket chassis module on the back of the panel module.


Take 1pcs power key board with key cable and 1pcs middle frame, and then locate the power key board to the specific position of the middle frame. Put the unit into a fixture, use a Philips-head screwdriver to tighten 1pcs screw for locking the power key board with the middle frame, then cover the power key board with 1pcs black mylar tape. (No.1 Screw size= M2x2.4, Torque=0.8±0.2kgfxcm)


Assemble the middle frame with the panel module. Tear off 2pcs tape papers on the back of the power key cable, then fix the power key cable on the back of the panel with tapes on the back of the cable.


Use a Philips-head screwdriver to tighten 4pcs screws for locking the bracket with the (No.1~4 Screw size= M3x2.6, Torque=3~4kgfxcm)


Use a Philips-head screwdriver to tighten 14pcs screws for locking the middle bezel with the panel module, then paste 2pcs shading mylar tape to cover the two screws holes of the middle frame. (No.1~14 Screw size= M3x5, Torque=3~4kgfxcm)


Take 1pcs joystick board and 1pcs cap, and assemble the cap with joystick key, then locate the joystick board unit into the hooks of the middle frame. Use a Philips-head screwdriver to tighten 1pcs screw for locking the joystick board with middle frame, then tear off 2pcs tape papers on the back of the key cable, then fix the cable on the back of the panel. (No.1 Screw size= M3x6, Torque=2~2.5kgfxcm)


Take 1pcs USB sub board, 1pcs connective cable and 1pcs FFC cable. Connect the two cables to the connectors of the USB sub board, paste 1pcs conductive foam on the back of USB sub board, then locate the USB sub board into the hooks of the middle frame. Use a Philips-head screwdriver to tighten 1pcs screw for locking the USB sub board with the middle frame. Connect the USB sub cable to the USB main board, then connect the EDP cable to the panel connector. (No.1 screw size=M3x6, Torque=4 ± 0.5kgfxcm)


Locate the panel lamp cable into the hooks of the middle frame, then plug the cable to the connector of the panel, then cover the panel lamp cable with 1pcs shading mylar tape.


Connect the power key cable and joystick key cable to the connectors of the board, then paste 1pcs aluminum foil on the specific position to fix the cables and EDP connectors.


Take 1pcs rear cover close to the panel unit, then put down the rear cover and push the rear cover for mechanisms engagement.


Use a Philips-head screwdriver to tighten 4pcs screws for locking the rear cover with the assembled unit. (No.1~4 screw size=M4x10; Torque=9 ± 0.5kgfxcm)


Take a stand base close to the monitor. Fit the two tabs on the upper part of the stand into the grooves on the back of the monitor, and then lower the stand so that the monitor mounting area snaps onto the stand.


Lift up the monitor to checking the gap between the front bezel with panel module, then provide power supply and a video signal to the the monitor for functionality check.

Trouble Shooting Instructions


Before you begin any of the procedures in this section, follow the Safety Instructions.

Self-test
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

  1. Turn off both your computer and the monitor.
  2. Unplug the video cable from the back of the computer. To ensure proper self-test operation, remove all digital and the analog cables from the back of computer.
  3. Turn on the monitor.

The floating dialog box should appear on-screen (against a black background), if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.

  1. This box also appears during normal system operation if the video cable is disconnected or damaged.
  2. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor IS functioning properly.

Built-in diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and graphics card.

To run the built-in diagnostics:

  1. Ensure that the screen is clean (no dust particles on the surface of the screen).
  2. Using the joystick, navigate on the OSD menu and select Others > Self- Diagnostic.
  3. Press the joystick button to start the diagnostics. A gray screen is displayed.
  4. Observe if the screen has any defects or abnormalities.
  5. Toggle the joystick once again until a red screen is displayed.
  6. Observe if the screen has any defects or abnormalities.
  7. Repeat steps 5 and 6 until the screen displays green, blue, black, and white colors. Note any abnormalities or defects.

If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the graphics card and computer. The test is complete when a text screen is displayed. To exit, toggle the joystick control again.

Disabling AMD FreeSync
AW2523HF monitor has FreeSync enabled by default. Please toggle between FreeSync on/off from AMD Software Adrenalin Edition. Once disabled on the AMD Software side, FreeSync is disabled on the monitor also.

Common problems
The following table contains general information about common monitor problems you might encounter and the possible solutions:

Common Symptoms What You Experience Possible Solutions
No Video/ Power LED off No picture
  • Ensure that the video cable connecting the monitor and the computer is properly connected and secure.
  • Verify that the power outlet is functioning properly using any other electrical equipment.
  • Ensure that the power button is pressed.
  • Ensure that the correct input source is selected in the Input Source menu.
No Video/ Power LED on No picture or no brightness
  • Increase brightness and contrast controls via OSD
  • Perform monitor self-test feature check.
  • Check for bent or broken pins in the video cable connector.
  • Run the built-in diagnostics.
  • Ensure that the correct input source is selected in the Input Source menu.
Missing Pixels LCD screen has spots
  • Turn off the monitor and turn it on again.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: https://www.dell.com/pixelguidelines
Stuck-on Pixels LCD screen has bright spots
  • Turn off the monitor and turn it on again.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: https://www.dell.com/pixelguidelines
Brightness Problems Picture too dim or too bright
  • Reset the monitor to factory settings.
  • Adjust brightness and contrast controls via OSD.
Safety Related Issues Visible signs of smoke or sparks
  • Do not perform any troubleshooting steps.
  • Contact Dell immediately.
Intermittent Problems Monitor malfunctions on & off
  • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Reset the monitor to factory settings.
  • Perform monitor self-test feature (see Selftest) check to determine if the intermittent problem is flagged in the self-test mode.
HDR Problems Cannot set GFX solution into HDR mode after switching into Desktop/ Movie HDR/ Game HDR Presets
  • Ensure your computer or graphics solution meets the minimum requirement for HDR playback and install the latest software drivers for the graphics card.
  • Ensure that the HDMI 2.0 cable that comes with the package is used.
  • If the above steps fail, choose the resolution 1920 x 1080 from the Display Properties to force the proper HDR signaling.
Missing Color Picture missing color
  • Perform monitor self-test feature check.
  • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Check for bent or broken pins in the video cable connector.
Wrong Color Picture color not good
  • Change the settings of the Preset Modes in the Game menu OSD depending on the application.
  • Adjust the Gain/ Offset/ Hue/ Saturation values under Game 1/Game 2/ Game 3 in the Game menu OSD.
  • Change the Input Color Format to RGB or YCbCr/YPbPr in the Display menu OSD.
  • Run the built-in diagnostics.
Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen
  • Set the screen to turn off after a few minutes of screen idle time. These can be adjusted in Windows Power Options or Mac Energy Saver setting.
  • Alternatively, use a dynamically changing screensaver.

Product specific problems

Problem What you experience Possible solutions
Screen image is too small Image is centered on screen, but does not fill entire viewing area
  • Check the Aspect Ratio setting in the Display menu OSD.
  • Reset the monitor to factory settings.
Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen
  • Turn off the monitor, unplug the power cable, plug it back, and then turn on the monitor.
No Input Signal when user controls are pressed No picture, the LED light is white
  • Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.
  • Check whether the signal cable is plugged in properly. Connect the signal cable again, if necessary.
  • Reset the computer or video player.
The picture does not fill the entire screen The picture cannot fill the height or width of the screen
  • Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen.
  • Run the built-in diagnostics.
No image when using DP connection to the PC Black screen
  • Verify which DP standard (DP 1.1a or DP 1.4) your graphics card is certified to. Download and install the latest graphics card driver.
  • Some DP 1.1a graphics card cannot support DP 1.4 monitors.
Loss of functionality or abnormal behavior with legacy devices on HDM12.0 connection Missing option or unable to turn on HDR under Windows Display Setting; Loss of audio or unable to detect audio device; Loss of visual while playing a video
  • Ensure the graphic card drivers are updated with latest version from the manufacturer's website.
  • In the absence of possible solutions, follow these steps to improve compatibility with legacy devices.
  • Go to OSD menu, under Input Source (HDMI 1/HDMI 2) selection, press and hold joystick key for 8 sec, Select Yes to prompt. Repeat steps to restore back to normal.

Universal Serial Bus(USB) specific problems

Specific Symptoms What You Experience Possible Solutions
USB interface is not working USB peripherals are not working
  • Check that your display is turned ON.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripherals (downstream connector).
  • Turn off your monitor and turn it on again.
  • Restart your computer.
  • Certain USB devices such as portable hard drives require higher power source; connect the drive to the computer directly.
Super speed USB 3.0 interface is slow Super speed USB 3.0 peripherals working slowly or not working at all
  • Check that your computer is USB 3.0-capable.
  • Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that the correct USB port is used.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripherals (downstream connector).
  • Restart your computer.
Wireless USB peripherals stop working when a USB 3.0 device is plugged in Wireless USB peripherals responding slowly or only working as the distance between itself and its receiver decreases
  • Increase the distance between the USB 3.0 peripherals and the wireless USB receiver.
  • Position your wireless USB receiver as close as possible to the wireless USB peripherals. Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port.

Important Safety Notice

Product Announcement:
This product is certificated to meet RoHS Directive and Lead-Free produced definition. Using approved critical components only is recommended when the situation to replace defective parts. Vender assumes no liability express or implied, arising out of any unauthorized modification of design or replacing non-RoHS parts. Service providers assume all liability.

Qualified Repairability:
Proper service and repair is important to the safe, reliable operation of all series products. The service providers recommended by vendor should be aware of notices listed in this service manual in order to minimize the risk of personal injury when perform service procedures. Furthermore, the possible existed improper repairing method may damage equipment or products. It is recommended that service engineers should have repairing knowledge, experience, as well as appropriate product training per new model before performing the service procedures.

information NOTICE:
warning To avoid electrical shocks, the products should be connected to an authorized power cord, and turn off the master power switch each time before removing the AC power cord.

warningTo prevent the product away from water or expose in extremely high humility environment.

warning To ensure the continued reliability of this product, use only original manufacturer's specified parts.

warningTo ensure following safety repairing behaviour, put the replaced part on the components side of PWBA, not solder side.

warningTo ensure using a proper screwdriver, follow the torque and force listed in assembly and disassembly procedures to unscrew screws.

warningUsing Lead-Free solder to well mounted the parts.

warning The fusion point of Lead-Free solder requested in the degree of 220C.

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Alienware AW2523HF Manual

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