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expense if you choose). Arbitrators
make decisions based on the principles
of fairness and equity, and are not
required to duplicate the functions of
courts by strictly applying state or
federal law. If you wish to go to court,
however, we do not require that you
first
file a
claim with
BBB
AUTO
LINE** unless state law provides
otherwise. Whatever your preference
may be, remember that if you are
unhappy with the results of
BBB
AUTO
LINE, you can still go to court because
an arbitrator's decision is binding on
GM but not on you, unless you accept
it.
Eligibility is limited by vehicle
agelmileage and other factors. For
further information concerning the
program, call
BBB
at 1-800-955-5 100.
You may also contact the Chevrolet/Geo
Customer Assistance Center by calling
1-800-222-1020.
*This program may not be available in
all states, depending on state law.
Canadian owners refer to your
warranty booklet.
a claim with
BBB
AUTO LINE
before resorting to state-operated
procedures (including court).
**Some states may require that you file
rn
Repo&'ng Safety Defects
to the United States
Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it
may open an investigation, and if
it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in
individual problems between you, your
dealer. or General Motors.
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