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Nature of problem
In order to give your inquiry prompt
attention, please call the toll-free
number listed above. However, if you
wish to write Chevrolet/Geo, write to:
Chevrolet/Geo
Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047
A listing of all Chevrolet/Geo Branch
Offices and offices outside the U.S.
which can assist you can also be found
in the warranty booklet.
When contacting Chevrolet/Geo, please
remember that your problem will likely
be resolved in the dealership, using the
dealership's facilities, equipment and
personnel. That is why we suggest you
follow Step One first if you have a
problem.
Customer Assistance for the Hearing
or Speech Impaired
To assist owners who have hearing
difficulties, Chevrolet/Geo has installed
special TDD (Telecommunication
Devices for the Deaf) equipment in its
Customer Assistance Center. Any
hearing or speech impaired customer
who has access to a TDD or a
conventional teletypewriter (TTY) can
communicate with Chevrolet/Geo by
dialing: 1-800-TDD-CHEV (TDD users
in Canada can dial 1-800-263-3830.)
GM Participation in
Better Business Bureau
Medaon/Arbitrutiotration
Program
*
General Motors reserves the right to
change eligibility limitations and/or to
discontinue its participation in this
program.
Our experience has shown that the
Customer Satisfaction Procedure
described earlier in this part has been
very successful in achieving customer
satisfaction. However, if you have not
been substantially satisfied,
Chevrolet/Geo wants you to be aware of
GM's voluntary participation in a
no-charge mediatiodarbitration program
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