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Mircom TX3 Series Manual

Mircom TX3 Series Manual

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TX3 Series
MiEntry Manual
TX3 MiEntry Manual
Version 6
LT-6638
Copyright December 2024
1

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Summary of Contents for Mircom TX3 Series

  • Page 1 TX3 Series MiEntry Manual TX3 MiEntry Manual Version 6 LT-6638 Copyright December 2024...
  • Page 2 Copyright December 2024 Mircom Inc. All rights reserved. TX3 MiEntry Manual Version 6 Microsoft, MS-DOS, Windows, and Windows 2000/NT/XP/Vista/7/8/10 are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Mircom 25 Interchange Way Vaughan, Ontario L4K 5W3 905.660.4655...

  • Page 3: Table Of Contents

    Contents Introduction System Requirements Additional Documentation Terms Configure MiEntry Verify your Email Address Set your Password MiEntry on iOS Sign In Answer a Call During a Call Best Practices Troubleshooting MiEntry on Android Register MiEntry Home Screen Answer a Call During a Call Best Practices Troubleshooting...

  • Page 4: Introduction

    MiEntry application and must be granted. The sign up process is simple: The building manager creates the SIP account for the MiEntry user on Mircom's MiConnect portal. The MiEntry user receives an email with instructions to verify their email address.

  • Page 5: Additional Documentation

    Introduction Mircom supports using MiEntry with Mircom’s MiSIP4MiENTRY service. Additional Documentation For additional documentation, see the following Mircom literature: • LT-995 TX3 System Configuration and Administration Manual • LT-6766 TX3 Touch 10 Installation Manual • LT-6767 TX3 Touch 10 Configuration Manual •...

  • Page 6: Configure Mientry

    Configure MiEntry Verify your Email Address When the administrator creates an account for you, you will receive an email from Mircom Support (welcome@mircomsip.com) asking you to verify your email address. Note: If you don't see the email, check your spam and junk mail folders.
  • Page 7 Configure MiEntry Make sure that the email message is sent from welcome@mircomsip.com, then click the link to create a password for your MiEntry account. Create and enter your password twice. Figure 3. Create your password Click Continue. Make a note of your SIP username and SIP password. Domain SIP Username SIP Password...

  • Page 8: Mientry On Ios

    MiEntry on iOS Sign In When you launch the application for the first time, the app asks for permissions that you must grant. Open the MiEntry app. Tap Allow on the “MiEntry” Would Like to Send You Notifications screen. This setting lets MiEntry display incoming calls. Figure 5.
  • Page 9 MiEntry on iOS 3.1.1 Enter your SIP Username and SIP Password Provide the following information before signing in: Username. The SIP username (for example jsmith_6) Password. The SIP password Figure 7. MiEntry Sign In screen on iOS TX3 MiEntry Manual...
  • Page 10 MiEntry on iOS 3.1.2 Home Screen Once you have signed in, the home screen will appear. Profile Details Main Tabs Shortcut Tabs Figure 8. MiEntry home screen On the Home screen, you will see the main tabs: Video Intercom, QR Code, Settings, and FAQ.

  • Page 11: Account Details

    MiEntry on iOS 3.1.3 Profile Details Tap on the User Profile icon. A side panel appears. Figure 9. Side panel The side panel shows the connection status of the account, and has the options: • Account Details • Change Username/Password •...

  • Page 12: Change Username/Password

    MiEntry on iOS 3.1.3.2 Change Username/Password You must contact the building manager to change the username and/or password. 3.1.3.3 Sign Out Tap Sign Out. The prompt below appears. Figure 11. Sign Out Tap Sign out to sign out. Tap Cancel to go back. 3.1.4 Video Intercom The Video Intercom tab displays your connection status to the server.
  • Page 13 MiEntry on iOS The list of received, missed and declined calls appears. Figure 13. Video Intercom Under Missed only missed calls will be listed, while under All both missed and received calls will be listed. The icon beside the call describes what kind of call it was: •...
  • Page 14 MiEntry on iOS the bottom panel). Figure 14. Temp QR The screen displays the following information: • The current active QR code (if one is available). • The number of remaining QR code generation attempts, with a maximum limit of 30. 3.1.5.1 Generate and share new QR Code Tap the...
  • Page 15 3.1.6 Settings Typically, you should not need to change any settings. You should need to change the settings only if the building manager or Mircom technical support asks you to. Tap on Settings (located in MiEntry Home screen). The screen below appears.

  • Page 16: Debug Options

    The screen below shows the recommended settings. Figure 17. Network 3.1.6.2 Debug Options MiEntry maintains logs that can be sent to Mircom technical support if you encounter any issues. Tap on Debug Options. The screen shows the recommended settings. Figure 18. Debug Options...
  • Page 17 MiEntry on iOS If Application and Library Warnings or All is selected, you can choose to send or clear logs. Figure 19. Debug Options > Application and Library Warnings To send logs: • Click on Send Logs. You will receive the prompt shown below. Figure 20.
  • Page 18 3.1.6.3 Door access This feature manages the access digit that MiEntry uses to open doors. Only change this setting if instructed by the building manager or Mircom technical support. Tap on Door Access. You can edit the Main Door and Auxiliary Door access digits. The default access digits are shown on the screen.

  • Page 19: Answer A Call

    Privacy Policy 3.1.7 Tap on the FAQ tab (located in MiEntry Home screen, see Figure 8.) to view Mircom’s Communications Products FAQs. Answer a Call The MiEntry app on iOS does not support the early media screen feature, so you will not see a video of the caller before accepting or declining a call.
  • Page 20 MiEntry on iOS Tap Allow. Figure 24. “MiEntry” Would Like to Access the Microphone Note: You must give MiEntry permission to use the microphone in order to receive calls. If permission is not granted, this prompt will appear. Figure 25. Microphone Access Needed In this case, you cannot use voice communication, but you can still see the video when receiving a call.
  • Page 21 MiEntry on iOS 3.2.2 Answer a call When you receive a call, the screen shows the display name of the caller. Figure 26. Incoming call on an unlocked iOS device When the device is unlocked, • Tap the Accept button to answer the call. •...
  • Page 22 MiEntry on iOS When the device is locked, Slide to the right to answer on the lock screen. Figure 27. Incoming call on a locked iOS device Tap the MiEntry icon to open the call in the app. Figure 28. Receiving call on a locked iOS device Control the call in as described in section 3.3.

  • Page 23: During A Call

    MiEntry on iOS During a Call The MiEntry app is configured to accept video calls from callers using the TX3 entry device. Figure 29. Call in progress 3.3.1 Unlock the door • Tap the Open Main Door icon at the bottom right of the screen to unlock the main door.

  • Page 24: Mute The Microphone

    MiEntry on iOS • Or, tap the Keypad icon on the bottom left of the screen, and then tap the digit to unlock the main door (usually 9) or the auxiliary door (usually Figure 30. Keypad screen • Tap the Keypad button to go back to the call screen again.

  • Page 25: Best Practices

    MiEntry on iOS 3.3.4 Mute the speaker • Tap the Speaker icon at the bottom of the screen to mute the device’s loudspeaker. • Tap the same icon again to unmute the speaker. Note: The Speaker icon controls the device’s loudspeaker. When the Speaker is muted, you must hold the device to your ear to hear the call.
  • Page 26 MiEntry on iOS Tap Notifications. Figure 31. iOS Notifications Enable Allow Notifications, and select all 3 kinds of alerts. Turn on Sounds and Badges. TX3 MiEntry Manual...

  • Page 27: Mientry On Android

    MiEntry on Android Register MiEntry Open the MiEntry app. Provide the following information: Username. The SIP username (for example jsmith_6) Password. The SIP password Figure 32. MiEntry Sign In screen on Android TX3 MiEntry Manual...
  • Page 28 MiEntry on Android 4.1.1 Grant Permissions After you register for the first time, the app asks for permissions that you must grant. Tap While using the app on the Allow MiEntry to record audio? screen. Figure 33. Android audio access Note: This setting grants MiEntry permission to use the microphone in order to receive calls.
  • Page 29 MiEntry on Android Note: If you see a message on Android that the app must be whitelisted, see section 4.5 on page 41. You will be redirected to your phone’s Settings menu. Select MiEntry from the list. Figure 36. Display over other apps > MiEntry Toggle the switch to the right to allow display over other apps.

  • Page 30: Home Screen

    MiEntry on Android Tap Allow on the Let app always run in background? screen. Figure 38. Let app always run in background? Home Screen Once you have signed in, the Home screen will appear. Profile Details Main Tabs Shortcut Tabs Figure 39.
  • Page 31 MiEntry on Android 4.2.1 Profile Details Tap on the User Profile icon. A side panel appears. The side panel shows the connection status of the account, and has the options: • Account Details • Change Username/Password • Sign Out 4.2.1.1 Account Details Tap Account Details.
  • Page 32 MiEntry on Android 4.2.1.3 Sign Out Tap Sign Out. You will receive a prompt. Figure 41. Sign Out Tap SIGN OUT to sign out. Tap CANCEL to go back. 4.2.2 Video Intercom The Video Intercom tab displays your connection status. If MiEntry is connected to the internet, it will show as Connected as shown in Figure 39.
  • Page 33 MiEntry on Android The list of received, missed and declined calls appears. Figure 43. Video Intercom Under Missed only missed calls will be listed, while under All both missed and received calls will be listed. The icon beside the call describes what kind of call it was: •...
  • Page 34 4.2.4 Settings Typically, you should not need to change any settings. You should need to change the settings only if the building manager or Mircom technical support asks you to. Tap on Settings (located in MiEntry Home screen). TX3 MiEntry Manual...
  • Page 35 MiEntry on Android The screen below appears. Figure 45. Settings The available settings options are: • Network • Debug Options • Door Access • About 4.2.4.1 Network Tap on Network. You can select a network option from the following: • •...
  • Page 36 The screen below shows the recommended settings. Figure 46. Network 4.2.4.2 Debug Options MiEntry maintains logs that can be sent to Mircom technical support if you encounter any issues. Tap on Debug Options. The screen shows the recommended settings. Figure 47. Debug Options Click on the Send button to send application logs to Mircom technical support.
  • Page 37 MiEntry on Android You can edit the Main Door and Auxiliary Door access digits. The default access digits are shown on the screen. Figure 48. Door Access Tap on the door access digit. A column of digits will appear from which you can select the desired digit.

  • Page 38: Answer A Call

    MiEntry on Android 4.2.5 Tap on the FAQ tab (located in MiEntry Home screen) to view Mircom’s Communications Products FAQs. Answer a Call When you receive a call from the TX3-T10, an early media screen will appear, displaying a video of the caller before you respond. This allows you to see who is calling before you accept or decline the call.

  • Page 39: During A Call

    MiEntry on Android • Tap the Accept button or Answer to answer the call. • Tap the Decline button or Hangup to decline the call. • Tap Preview to view the early media screen. Control the call in as described in section 4.4. During a Call The MiEntry app is configured to accept video calls from callers using the TX3 entry device.
  • Page 40 MiEntry on Android Figure 52. Keypad screen • Tap the Return button to go back to the call screen again. The call will disconnect once the door is unlocked. The door automatically locks again after the visitor has entered. 4.4.2 Refuse access and hang up •...

  • Page 41: Best Practices

    MiEntry on Android • Tap the same icon again to unmute the speaker. Note: The Speaker icon controls the device’s loudspeaker. When the Speaker is muted, you must hold the device to your ear to hear the call. Best Practices •...

  • Page 42: Troubleshooting

    MiEntry on Android Toggle the switch to the left to disable the option Pause app activity if unused. Figure 54. Android App Info screen for MiEntry Troubleshooting 4.6.1 I forgot my password If you forget your password, contact your building manager. TX3 MiEntry Manual...
  • Page 43 MiEntry on Android 4.6.2 I cannot receive or make calls If you are having trouble receiving or making calls, follow these steps to give permissions to MiEntry. Go to Android Settings > Apps > MiEntry > Permissions. Figure 55. Android device settings for MiEntry Turn on Microphone, Notifications and Phone.

  • Page 44: Warranty And Warning Information

    Mircom System and shall be read in conjunction with: the product manual for the specific Mircom System that applies in given circumstances; legal documents that apply to the purchase and sale of a Mircom System, which may include the company’s standard terms and conditions and warranty statements;...

  • Page 45: Note To Installers

    Best practices and local authority having jurisdiction determine the frequency and type of testing that is required at a minimum. Mircom System may not function properly, and the occurrence of other system failures identified below may not be minimized, if the periodic testing and maintenance of Mircom Systems is not completed with diligence and as required.
  • Page 46 Moreover, some Mircom Systems do not have a battery monitor that would alert the user in the event that the battery is nearing its end of life. Regular testing and replacements are vital for ensuring that the batteries function as expected, whether or not a device has a low-battery monitor.
  • Page 47 Component Failure. Although every effort has been made to make this Mircom System as reliable as possible, the system may fail to function as intended due to the failure of a component. Integrated Products. Mircom System might not function as intended if it is connected to a non-Mircom product or to a Mircom product that is deemed non-compatible with a particular Mircom System.

  • Page 48: Warranty

    Warranty and Warning Information Warranty Purchase of all Mircom products is governed by: https://www.mircom.com/product-warranty https://www.mircom.com/purchase-terms-and-conditions https://www.mircom.com/software-license-terms-and-conditions TX3 MiEntry Manual...

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