Mass Provisioning Issues; Contacting Tac - Cisco ATA186-I1 Installation And Configuration Manual

Contacting TAC

Mass Provisioning Issues

Caution
Contacting TAC
Cisco ATA 186 Installation and Configuration Guide
8-8
Incorrect dial tone.
Symptom
Possible Cause You installed a template for a country other than your own.
Check the web interface for your Dial Plan. The default is U.S.
Action Install the correct country template.
The following cautions apply during mass provisioning.
During upgrading, the function button flashes. Do not unplug the power
during this procedure.
If you need to contact the Cisco Technical Assistance Center (TAC), provide the
following information:
Product codes.
•
Software version number - To identify the software revision number, use the
•
configuration menu number—123.
Hardware version number - To identify the hardware revision number, use the
•
serial number and MAC address found on the label on the bottom of the
Cisco ATA 186.
• Software build information - To identify the software build information, use
the voice menu option—123123.
• Cisco ATA 186 serial number.
MAC address.
•
Chapter 8 Testing and Troubleshooting the Cisco ATA 186
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