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Booklet 1.2 USA Warranty
Customer CARE
Dealer assistance
If
you
have
questions
about
the service
you
have
received,
we
suggest that
you first
dis-
cuss
them with
the service
personnel
at
your
authorized Volkswagen dealer.
You
m
ay
want to
speak
to
the Service Manager
or
di-
rectly
to
the owner
of the
dealership.
It is
the
ir
business
to
be
concerned
about
your satisfaction
and
goodwill
Since
they are
closest
to
the
situation, they
are
in
the
best
position to quickly
resolve
any
concerns
you
may
have.
-4
When to notify the manufacturer
Your
satisfaction
with
our product
is
very
im-
portant to
us,
and
we
would
like to
make
cer-
tain that
we have
had
the opportunity
to
work with you and your dealer
to resolve
your
concerns.
If
your
concerns
are
not
resolved to your
sat-
isfaction
by the dealer, please
contact Volk-
swagen
of
America,
Inc., immediately
by
calling
our
toll-free number:
Tel.:
1
(800)
822-8987
If
you
prefer
to
write, please use
the
following
address:
Volkswagen Customer
CARE
Center
3499
West
Hamlin Road
Rochester
Hills,
Ml
48309
You can also contact
us
using
our
Internet
address:
www.vw.com.
Simply click
on
"Co
ntact
Us".
When you
call o
r
write, please provide the
following
information:
28
Customer CARE
•
Your
name,
address and
telephone
number
•
Vehicle
Identification Number
(VIN)
•
Vehicle delivery
date
and
mileage
•
Dealer's name
and
location
•
Nature of complaint or
problem
•
Original
repair
order
(reta
in
a copy
for
your
records)
or
pertinent docume nts
if you
are
writing to us
A
Customer CARE
Representative
will gather
a
nd
carefully
review
all
facts
relating
to
your
request
for assistance.
After
this review
is
completed,
th
e
Customer
CARE
Representa-
tive
\viii
inform you
of
any
assistance
that
the
company
will
be able
to
provide.
Please note that as
part
of our
continuing
ef-
fort to
maintain
the
highest
quality of
service
to
our
Customers,
supervisors
will
occasion-
ally
monitor
the quality of
telephone
calls be-
rween o
ur
Customers
and
representatives.
We hope you
understand our interest in
pro-
viding
the
best
possible service.
-4
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