Volkswagen PASSAT 2004 Owner's Manual page 86

Booklet 1.2 USA Warranty
®
Warranty coverage for parts not scheduled for
replacement
Any part which is not required to be replaced
at maintenance intervals specified in the
Volkswagen Maintenance Bookle t is covered
When to claim
You may raise a claim under this warranty
immediately after your vehicle has fa iled an
1/M Test if, as a result of that failure, you are
required by law to repair the vehicle to avoid
imposition of a penalty or cancellation of
by this warranty for the full warranty
period. ~
your right to use the vehicle. You need not ac-
tually suffer the loss or lose the right to use
your vehicle or pay for the repair befo re pre-
sent ing your
cl aim. ~
Acceptance or denial of claim within 30 days
Claims may be presented only by bringing
your vehicle to any authorized Volkswagen
dealer in the United States, its territo ries or
Canada. The dealer will honor or d eny your
claim with in a reasonable time, not to exceed
thirty (30) days, from the time a t which your
vehicle is presented for repair or within any
time period specified by local, state or federal
law, whichever is shorter, except when a
d elay is caused by events not attributable to
Volkswagen or the dealer. If the dealer denies
yo ur claim, you will be notified in writin g of
the reaso ns for rejecti ng the claim. If you do
no t receive notice of denia l of your claim
within the above time period, Volkswagen is
required by law to honor the
claim. ~
Denial of claim for failure to comply with instructions for
scheduled maintenance or proper use
Under certa in circumstances, your claim
may be denied because you have fa iled to
comply with ius lrut:t io ns for scheduled
maintenance con tained in your Volkswagen
Maintenance booklet. In determining
whether you have complied with the instruc-
tio ns fo r scheduled maintenance and proper
use, Volkswagen may require you to furnis h
proof o f compliance only with those mainte-
nance Instructions which Volkswagen has
reason to believe were not performed and
which could be the cause of the 1/M Test
failure. ~
Federal Emissions Wa rranties 17