Flyingvoice P11W User Manual
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Flyingvoice P11W User Manual

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P11W
Version 1.0.1
Mar 2023
Flyingvoice Network Technology Co., Ltd.
I/V

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Summary of Contents for Flyingvoice P11W

  • Page 1 P11W Version 1.0.1 Mar 2023 Flyingvoice Network Technology Co., Ltd.
  • Page 2 Copyright Copyright © 2020 Flyingvoice Network Technology CO., LTD. Copyright © 2020 Flyingvoice Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Flyingvoice Network Technology CO., LTD.
  • Page 3 Flyingvoice does not provide any warranty and is subject to change without notice. All risks other than risks caused by use of the information are borne by the recipient. In no event, even if Flyingvoice has been suggested the occurrence of damages that are direct,...
  • Page 4 Address: 1801-1802, Building 1, Chongwen Park, Nanshan Zhiyuan, Nanshan District, Shenzhen, China Hereby, Flyingvoice Network Technology Co., Ltd. declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU A copy of the declaration of conformity can be obtained with this user manual; this product is not restricted in the EU.
  • Page 5 GNU GPL INFORMATION Flyingvoice phone firmware contains third-party software under the GNU General Public License (GPL). Flyingvoice uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

  • Page 6: Table Of Contents

    Table of Contents About This Guide ......................... 6 Chapter 1 Introduction ......................7 1.1 Hardware Overview ....................7 P11W Hardware ....................7 1.2 LED Indicator ......................8 Power LED Indicator ..................... 8 1.3 Screen and Icons....................9 Idle Screen ......................9 Calls Screen ......................
  • Page 7 Diverting Calls to a Contact................. 26 3.9 Call Waiting ......................26 Phone interface configuration ................27 Web interface configuration ................27 3.10 Transferring Calls ....................27 Performing a Blind Transfer ................27 Performing an Attended Transfer ................ 27 Flyingvoice Network Technology Co., Ltd. II/IV...
  • Page 8 Saving a History Record to Local Directory ............41 Saving a History Record to Blacklist ..............41 Deleting History Records ..................41 Chapter 5 Customizing Your Phone .................. 43 5.1 Basic Setting ......................43 Backlight ......................43 Language ......................44 Flyingvoice Network Technology Co., Ltd. III/IV...
  • Page 9 5.2 Audio Settings ...................... 45 Adjusting the Volume ..................45 Setting the Ring Tone ..................46 Chapter 6 Maintaining Your Phone ..................47 6.1 Rebooting Your Phone ..................47 6.2 Resetting to Factory Settings ................47 Flyingvoice Network Technology Co., Ltd. IV/IV...

  • Page 10: About This Guide

    About This Guide About This Guide Thank you for choosing Flyingvoice P11W IP phone, which delivers the industry’s leading HD audio quality and a wide range of business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Call Recording, Paging and Conference over an IP network. Meanwhile, it features a compact appearance, robust performance and cost efficiency for daily desktop voice communications.

  • Page 11: Chapter 1 Introduction

    This chapter provides the overview of phone hardware and screen layout, and how to navigate your phone for the best performance. Topics Hardware Overview LED Indicator Screen and Icons Entering Characters 1.1 Hardware Overview Topics P11W Hardware P11W Hardware Flyingvoice Network Technology Co., Ltd.

  • Page 12: Led Indicator

    Chapter 1 Introduction The main hardware components of the P11W IP phone are described as follows. Item Description Handset Handset to pick up and answer call Shows information about your phone, such as calls, messages, soft keys, time Phone Screen and date Access the function displayed on the screen above the soft keys.

  • Page 13: Screen And Icons

    1. Status Bar: Display the default account, feature status icons, and the time. The status icons are displayed when features are activated. 2. Line Keys: Display the information associated with the line keys and feature keys on the phone. 3. Soft Keys: Display the information associated with the feature keys. Flyingvoice Network Technology Co., Ltd.

  • Page 14: Calls Screen

    Description Icon Description Auto Answer Wired network is available Do Not Disturb (DND) Wired network is unreachable Speaker mode Keep Mute Handset mode Ringer volume is 0 Headset mode Missed Calls Voice Mail Call Forward Flyingvoice Network Technology Co., Ltd.

  • Page 15: Line Key Icons

    Icon indicators (associated with line) Icon Description The private line is registered successfully Register failed Other Icons Call History Icon Description Received Calls Placed Calls Missed Calls Contact Icon Description Default Contact Picture Call Icon Description Waiting Ringing Calling Flyingvoice Network Technology Co., Ltd.

  • Page 16: Entering Characters

    In 123 mode, you can press the * key to choose the following special characters: .*:/@[]. Insert space Select ABC, abc, 2aB mode, press the 0 key. Delete one or more Position the cursor to the right of the character, and select the Delete soft key. characters Flyingvoice Network Technology Co., Ltd.

  • Page 17: Chapter 2 Getting Started

    Chapter 2 Getting Started Chapter 2 Getting Started This chapter describes the introductory operation of the P11W phone and covers the For more information and help, please contact us. Topic Phone initialization Phone Status Basic network settings Wireless Network Registration 2.1 Phone initialization...

  • Page 18: Basic Network Settings

    1. Press Menu->Advanced Settings (default password: admin)->Network->WAN Port->IPv4 2. Press Switch key to switch select Static IP 3. Enter the IP address, Mask, Default Gateway, Primary DNS and Secondary DNS in the corresponding area respectively Flyingvoice Network Technology Co., Ltd.

  • Page 19: Wireless Network

    2. Select On from the Wi-Fi field. 3. Select OK. The phone scans the available wireless networks in your area. Connecting to the Wireless Network After you have activated the Wi-Fi mode, you can connect the phone to the wireless network. Flyingvoice Network Technology Co., Ltd.

  • Page 20: Viewing Wireless Network Information

    2. Select the desired network to view the detailed wireless network information. If the phone is connected to a wireless network successfully, you can also navigate to Menu > Basic> Wi-Fi > Wi-Fi Status to view the connected wireless network information. Flyingvoice Network Technology Co., Ltd.

  • Page 21: Disconnecting Wireless Network Connection

    Usually, the system administrator will pre-configure the relevant parameters and deploy all phones centrally, in this case, the phones are usually already registered with accounts. The P11W IP phone supports 2 account registrations. If the phone is not registered, you need to register it manually.

  • Page 22: Web Registration

    2. Click SIP Account->Line x, drop down and select Line Enable to enable, fill in user information (Display Name, Phone Name, Account, Password), Proxy and Registration information (Proxy server, Proxy port, Transport) 3. Click Save & Apply to save the operation Disable the account via the web interface: Flyingvoice Network Technology Co., Ltd.

  • Page 23: Chapter 3 Call Features

    Placing a Call from the Directory 3.1.1 Placing a Call from the Dialer The Dialer enables you to enter a number to place a call, and it displays a list of previously placed calls or contacts in your directory. Flyingvoice Network Technology Co., Ltd.

  • Page 24: Placing Multiple Calls

    2. Press NewCall, enter the desired number or select a contact. 3. Select Send. Tip: Only one call is active at any time, and other calls are on hold. You can press Swap to switch the call. Flyingvoice Network Technology Co., Ltd.

  • Page 25: Placing A Call From The Call History

    Send soft key 3.2 Answering Calls When you receive a call, you can choose to answer it manually or automatically. Topics Answering a Call Answering a Call When in a Call Answering a Call Automatically Flyingvoice Network Technology Co., Ltd.

  • Page 26: Answering A Call

    When you are in an active call and an incoming call arrives on the phone, the incoming call will not be automatically answered even if the auto answer is enabled. Your system administrator can configure the phone to automatically answer the incoming call after ending all calls. Phone interface Procedure Flyingvoice Network Technology Co., Ltd.

  • Page 27: Disabling Call Waiting

    You can enable DND to reject all incoming calls automatically when you do not want to be interrupted. Topics Rejecting Calls with DND Deactivating DND Rejecting Calls with DND Procedure 1. Navigate to Menu > Features > DND. 2. Select Enable from the DND Status field. Flyingvoice Network Technology Co., Ltd.

  • Page 28: Ending Calls

    You can place an active call on hold and resume the call when you are ready. When you place a call on hold, the held party may hear the music played by its sever. Topics Holding a Call Resuming a Held Call Holding a Call Flyingvoice Network Technology Co., Ltd.

  • Page 29: Resuming A Held Call

    Always Forward: Forwards all incoming calls immediately. Busy Forward: Forwards incoming calls when you are busy in a call. No Answer Forward: Forwards incoming calls when no one answers the calls. Forwarding All Incoming Calls on All Lines Flyingvoice Network Technology Co., Ltd.

  • Page 30: Deactivating Call Forward

    If the call waiting feature is enabled, new incoming calls can be answered during a call. If call waiting is turned off, new calls will be automatically rejected during the call and a busy tone will be indicated. Flyingvoice Network Technology Co., Ltd.

  • Page 31: Phone Interface Configuration

    If you are using a handset, the transfer can be completed by hanging up the handset. Your system administrator can also set your phone to perform attended transfer when using a Transfer key. Performing an Attended Transfer You can transfer a call to another contact after consulting with her/him. Flyingvoice Network Technology Co., Ltd.

  • Page 32: Conference Calls

    Holding or Resuming a Conference Call When you place a conference call on hold, other participants cannot hear each other until you resume the held conference call. Procedure 1. Press Hold to place the conference on hold. Flyingvoice Network Technology Co., Ltd.

  • Page 33: Splitting A Conference Call

    2. Press the navigation key up or down to select a held call. 3. Press Resume. Ending a Conference Call When you end the conference call, the other parties drop the call. Procedure 1. Select End Call (EndCall). Flyingvoice Network Technology Co., Ltd.

  • Page 34: Chapter 4 Advanced Call Features

    Then log into the phone's web interface, go to Phone->Line key page, type select Paging, enter the group number into the value, then click the Save button. 3. After that, you can press the configured programable key to use the function. Using Paging Flyingvoice Network Technology Co., Ltd.

  • Page 35: Voice Mail

    3. Follow the voice prompt to listen to your voice mails. Tip: When the phone prompts that the phone receives a new voice mail, you can press the Connect soft key to dial out the voice mail access code directly. Flyingvoice Network Technology Co., Ltd.

  • Page 36: Text Message

    New Message Procedure 1. Press Menu->Message->Text Message->New Message 2. Enter the text message content, and the text message cannot be empty Flyingvoice Network Technology Co., Ltd.

  • Page 37: Viewing Text Messages

    Delete key to delete the message, or press Option in the received list to select Delete or Delete All. To view sent messages: Procedure 1. Press Menu->Message->Text Message->Sentbox 2. You can select one message and press the View to view the content of this message. Flyingvoice Network Technology Co., Ltd.

  • Page 38: Save Text Message

    Save to outbox: When sending a text message, it will be automatically saved to the outbox after sending failure. Procedure 1. Press Menu->Message->Text Message->Outbox. 2. Display the list of failed messages, you can one message, press the View to view the message content Flyingvoice Network Technology Co., Ltd.

  • Page 39: Mwi (Message Waiting Indicator)

    Tip: Not all servers support the MWI function. For more information, please consult your system administrator. Option Description MWI Enabled Enable or disable MWI service Flyingvoice Network Technology Co., Ltd.

  • Page 40: Directory

    Managing the Local Directory Contacts Moving a Local Directory Contact to Blacklist Searching for Contacts Managing the Local Directory Groups You can manage the Local Directory groups when the phone is idle. Topics Adding Contact Groups Flyingvoice Network Technology Co., Ltd.
  • Page 41 You can manage the Local Directory contacts when the phone is idle. Topics Adding Contacts Viewing Contacts Editing Contacts Deleting a Contact Deleting All Contacts Adding Contacts When you add a contact to your Local Directory, you can choose how much information you Flyingvoice Network Technology Co., Ltd.
  • Page 42 1. Select Directory or navigate to Menu > Directory > Local Contacts. 2. Select the desired contact group or All Contacts. 3. Select Option > Delete All. The phone prompts you whether to delete all contacts. Flyingvoice Network Technology Co., Ltd.

  • Page 43: Blacklist

    2. Select Add. 3. Enter the blacklist contact’s information. 4. Select Save. Viewing Blacklist Contacts You can view the blacklist contacts from the Blacklist on your phone. Procedure 1. Navigate to Menu > Directory > Blacklist. Flyingvoice Network Technology Co., Ltd.
  • Page 44 Procedure 1. Navigate to Menu > Directory > Blacklist. 2. Select the desired contact, and then select Add to Contact list. The phone prompts you whether to move to contact. 3. Select OK. Flyingvoice Network Technology Co., Ltd.

  • Page 45: Call History

    3. Select the desired entry, and select Option > Add to Blacklist. 4. Edit the contact information. 5. Select OK. Deleting History Records You can delete one or all call records from the call history list. Topics Flyingvoice Network Technology Co., Ltd.
  • Page 46 You can delete all call records from the call history list. Procedure 1. Press History. 2. Select the desired list. 3. Select the desired entry, and select Delete All. The phone prompts you whether to delete all the records. 4. Select OK. Flyingvoice Network Technology Co., Ltd.

  • Page 47: Chapter 5 Customizing Your Phone

    When the phone is in Idle, the screen brightness can be adjusted in 8 levels. Procedure 1. Navigate to Menu > Basic > Display > Active Level or Backlight Idle Intensity. 2. Select the desired level from the corresponding field. Flyingvoice Network Technology Co., Ltd.

  • Page 48: Language

    By default, you need input administrator password to access the Advanced setting menu. The default password is “admin”. For security reasons, you should change the default password as soon as possible. Procedure 1. Navigate to Menu > Advanced > Change Password. Flyingvoice Network Technology Co., Ltd.

  • Page 49: Call Immediately Key

    Adjusting the Volume Setting the Ring Tone Adjusting the Volume You can adjust the volume of the ringer, media, and the audio during a call. Procedure 1. Press the Volume key to adjust the volume. Flyingvoice Network Technology Co., Ltd.

  • Page 50: Setting The Ring Tone

    1. Select Directory or navigate to Menu > Directory> Local Contacts. 2. Select the desired contact group or All Contacts. 3. Choose the desired contact, and select Option > Detail. 4. Select the desired ring tone from the Ring Type field. 5. Select Save. Flyingvoice Network Technology Co., Ltd.

  • Page 51: Chapter 6 Maintaining Your Phone

    The phone prompts you whether to reset the setting. 3. Select OK. The phone begins resetting. Tip: Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully. Flyingvoice Network Technology Co., Ltd.

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