dji Matrice 4D Series Maintenance Manual
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dji Matrice 4D Series Maintenance Manual

dji Matrice 4D Series Maintenance Manual

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DJI Matrice 4D Series
Maintenance Manual
v1.0 2025.04

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  • Page 1 DJI Matrice 4D Series Maintenance Manual v1.0 2025.04...
  • Page 2 This document is copyrighted by DJI with all rights reserved. Unless otherwise authorized by DJI, you are not eligible to use or allow others to use the document or any part of the document by reproducing, transferring or selling the document. Only refer to this document and the content thereof as instructions to operate DJI products.

  • Page 3: Table Of Contents

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual Contents Introduction Safety Guidelines Operational Requirements Flight Restrictions Firmware Update and System Calibration Recommended Maintenance Interval DJI Dock 3 DJI Matrice 4D Series Maintenance Tool List Dock Maintenance Environment Inspection...
  • Page 4 DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual Standard Charge and Discharge Operation Instructions Battery Replacement Standards Battery Disposal Battery Usage Warnings List of Wearing Parts Wearing Parts of the Dock Wearing Parts of the Aircraft DJI Maintenance Program...

  • Page 5: Introduction

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual Introduction This Maintenance Manual offers guidelines to help you in the daily upkeep and maintenance of the aircraft, and also provides after-sales service information. This document will focus on the maintenance instructions and the notes, cautions, and warnings during use.

  • Page 6: Safety Guidelines

    2.3 Firmware Update and System Calibration Update the firmware of the dock, the aircraft, and the Intelligent Flight Batteries to the ™ latest version. If the update fails, restart the device and try again, or use DJI ASSISTANT (Enterprise Series) to update the firmware. ©...
  • Page 7 • When the aircraft is used with the dock, aircraft calibration can be performed using DJI Enterprise App. Make sure to link the dock and the aircraft during calibration. When used with the remote controller, aircraft calibration can be performed using DJI Pilot 2. Make sure to link the aircraft to the remote controller during calibration.

  • Page 8: Recommended Maintenance Interval

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual Recommended Maintenance Interval It is recommended to perform inspection and maintenance regularly following the listed standards to keep the dock and the aircraft in a good condition and reduce safety risks.

  • Page 9: Dji Matrice 4D Series

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual Maintenance Interval Maintenance Item Maintenance Advice Per 12 months Basic maintenance items Contact an authorized Premium and replacement of wear- service provider Per 10,000 km of driv- ing parts [1] The activation time or driving mileage specified in the maintenance interval shall be whichever comes first.

  • Page 10: Maintenance Tool List

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual Maintenance Tool List USB-C to USB-C USB-A Cable Phone Cable USB-A USB-C USB-C USB-C Remote Controller Adjustable Wrench Screwdrivers Dust Blower 2.5 mm 1.5 mm 3 mm 2 mm Soft Brush...

  • Page 11: Dock Maintenance

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual Dock Maintenance 5.1 Environment Inspection To ensure flight safety, it is recommended to regularly check the environment near the dock as follows: 1. Clear overgrown plants or animal infestations that can affect normal operation of the dock, such as weeds, trees, ant nests, and rat nests.

  • Page 12: Electrical Cabinet

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual 5.3 Electrical Cabinet Open the electrical cabinet door and check the electrical cabinet panel. 1. Check the SPD status indicator. Contact an authorized service provider to replace and repair the SPD if the indicator turns red.

  • Page 13: Dock Cover

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual 5.4 Dock Cover Power on the dock. Press and hold the open button to open the dock covers. Check if the dock covers can move smoothly without jamming when opening.

  • Page 14: Dock Camera, Auxiliary Light, Rainfall Gauge, And Wind Speed Gauge

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual Dock Camera, Auxiliary Light, Rainfall Gauge, and Wind Speed Gauge 1. Make sure the glass of the auxiliary lights and the lenses of the dock cameras are clean and not damaged. Moisten a soft, cloth with clean water or a neutral cleaning solution to clean the glass and the lens.
  • Page 15 4. Use the USB-C to USB-C cable to connect the mobile phone to the electrical cabinet of the dock, run DJI Enterprise App and enter the Onsite Debugging page. a. Gently rotate the wind cups and check if the app displays data.

  • Page 16: Landing Pad

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual 5.5 Landing Pad 1. Power off the dock, and make sure the landing pad surface, the return vent and the supply vent are not deformed, dented, cracked, or broken. 2. Make sure the light panels of the positioning markers are in good condition and not damaged.

  • Page 17: Lower Compartment

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual 5.6 Lower Compartment Opening the Lower Compartment 1. Power on the dock and open the dock covers. 2. Turn off the AC power switch and power off the backup battery.
  • Page 18 4. Clear any stagnant water in the lower compartment. A small amount of stagnant water does not affect the normal operation. If a water immersion warning appears in DJI FlightHub 2, contact a qualified electrician to disconnect the dock power supply and remove the water.

  • Page 19: Dust Screen

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual 5.7 Dust Screen 1. Loosen the screws on the dust screen using an M3 screwdriver. 2. Clean the dust screen using a stiff brush. 3. Clean the external circulating fan using the soft brush and the dust blower. After cleaning, re-install the dust screen and tighten the screws.

  • Page 20: Emergency Stop Button

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual 5.8 Emergency Stop Button Make sure the emergency stop button can be pressed and released without jamming. The Status Indicators blink red and yellow alternatively after pressing the emergency stop button.

  • Page 21: Aircraft Maintenance

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual Aircraft Maintenance 6.1 Propulsion System Motors 1. Rotate the propeller motors to check if the propellers are jammed or make any abnormal sounds, and whether the rotor and stator of the motors scratch the motor base.
  • Page 22 DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual Propeller Adapters 1. Make sure the propeller adapter screws are securely tightened. 2. If the screws are loose, apply screw glue and tighten the screws. 3. Make sure the propeller adapters are not damaged or deformed.

  • Page 23: Aircraft Structure

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual 6.2 Aircraft Structure Aircraft Body Inspection 1. Frame arms: a. Make sure the connecting screws of the frame arms and the aircraft body are firmly tightened. b. Make sure the antennas on the frame arms are not damaged.

  • Page 24: Sensing System And Indicators

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual Sensing System and Indicators 1. Clean the lenses with a soft cloth. 2. Make sure the lenses of the sensing system (1-4), the auxiliary light (5) and the beacon (6) are not loose or cracked.

  • Page 25: Battery Compartment

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual 3. Make sure the lenses on the camera are not damaged or cracked. Battery Compartment 1. Check if the battery port is clean and dry without any corrosion. Clean any unwanted dust or water inside the battery compartment.

  • Page 26: Data Ports

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual Data Ports 1. Clean any unwanted residue near the ports with a soft, dry cloth. 2. If the ports are in use, disconnect the device, and check if there is any unwanted residue in the ports using a torch.

  • Page 27: Intelligent Flight Battery

    2. Insert the battery into the aircraft and power it on. Check the battery information in DJI Pilot 2 and ensure that the voltage difference between battery cells is less than 0.1 V and that the battery firmware is the latest version.

  • Page 28: Battery Replacement Standards

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual 2. Let the aircraft hover at an altitude of up to 2 m. Land the aircraft and remove the battery when the remaining power level is 15%. 3. Leave the battery for more than 2 hours.

  • Page 29: Battery Usage Warnings

    3. DO NOT disassemble or pierce the battery in any way. 4. Store the battery in a well-ventilated and dry place. 5. Initiate RTH immediately when DJI FlightHub 2 / DJI Pilot 2 prompts that the battery temperature is too high.

  • Page 30: List Of Wearing Parts

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual List of Wearing Parts Replace easily damaged and worn parts promptly to maintain optimal flight performance and minimize safety risks. 7.1 Wearing Parts of the Dock Replacement Interval Wearing Parts...

  • Page 31: Wearing Parts Of The Aircraft

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual 7.2 Wearing Parts of the Aircraft Replacement Interval Wearing Parts Quantity Based on Activation Based on Total Flight Time Time Propellers Per 12 months Per 500-hour flights Gimbal Dampers Per 12 months...

  • Page 32: Dji Maintenance Program

    2. Click DJI Maintenance Program to view device data, maintenance records, and maintenance details of the dock and the aircraft. 3. Users can purchase DJI Maintenance Program or request maintenance on this page. • Contact an authorized service provider for dock maintenance. Submit an online repair request for aircraft maintenance.

  • Page 33: Dji Enterprise App

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual 8.2 DJI Enterprise App 1. Connect the product to the smartphone using a USB-C to USB-C cable. Run DJI Enterprise App and enters the Onsite Debugging page. 2. Tap DJI Maintenance Program to view device data, maintenance records, and maintenance details of the devices to help users determine if maintenance is required.
  • Page 34 DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual 3. After completing device maintenance, the maintenance count can be reset in DJI Enterprise App. On the Onsite Debugging page, tap > > Debug Tools > Maintenance > Reset Maintenance Count to reset the maintenance count.

  • Page 35: Dji Pilot

    DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual 8.3 DJI Pilot 2 1. Tap Maintenance Service in HMS. 2. View the flight data and maintenance items of the current devices. © 2025 DJI All Rights Reserved.
  • Page 36 DJI Dock 3 / DJI Matrice 4D Series Maintenance Manual 3. When the standard maintenance interval is approaching or is due, the text color will be marked in orange. When the premium maintenance interval is approaching or is due, the text color will be marked in red.

  • Page 37: After-Sales Service

    Flyaway Accident 1. Contact official support as soon as possible to describe the accident. 2. View the flight record in DJI Pilot 2 and look for the aircraft at the data interruption location based on the actual terrain. 3. Connect the remote controller to the computer, export the flight control system data and flight records, and contact official support or local dealers for assistance in applying for data analysis.

  • Page 38: Shipping The Product For Repair

    4. Ship the device for repair. For any device errors, you can also go to DJI FlightHub 2, open Devices > Dock > enable Remote Debugging and complete Damage Assessment and Issue Report. Quick Damage Assessment and submitting issue report by obtaining corresponding device logs are supported.
  • Page 39 The content is subject to change without prior notice. Download the latest version from https://enterprise.dji.com/dock-3/downloads If you have any questions about this document, contact DJI by sending a message to DocSupport@dji.com. DJI and MATRICE are trademarks of DJI. Copyright © 2025 DJI All Rights Reserved.

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