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14
T R O U B L E S H O O T I N G
My Today screen settings are not restored
after a hard reset
Settings such as the background image and
plug-in choices are not backed up during
synchronization, so they can't be restored
after a hard reset. If you use a backup
utility, you may be able to restore a backup
to recover your Today screen settings and
other additional info.
Exchange ActiveSync (wireless
synchronization)
This section covers issues with direct
wireless synchronization with an Exchange
server. See Desktop sync software for help
with synchronizing using your desktop sync
software.
If you are synchronizing with an Exchange
TIP
server and you're unable to change your lock
settings, check with your system
administrator to find out if a systemwide
locking policy is in place.
332
S Y N C H R O N I Z A T I O N
An alert tells me that the server could not
be reached
Your smartphone had to wait too long to
connect to the Exchange server. The
connection may have been lost, the server
may be temporarily overloaded, or the
server may have encountered an internal
error. Check your Exchange server name
and proxy server settings (see Setting up
wireless synchronization), and try
again later.
An alert tells me that my account
information could not be detected
When you set up the Exchange server sync
options, the credentials page was left
blank. Correct the credentials (see Setting
up wireless synchronization), or set up your
smartphone to sync only with a computer,
and try to sync again.
An alert tells me the device timed out
while waiting for credentials
The Exchange server credentials screen
was left open too long. Re-enter the
Exchange server credentials, and try to
sync again.
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