Energize Lab Eilik E-Manual

Self-check

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Eilik Self-check e-Manual

Catalog

1. Introduction .......................... 1

2. First Inspection .......................... 2

2.1. Appearance Inspection

2.2. Accessories Inspection

2.3. Function Testing

2.4. Charging Testing

2.5. Communication Testing

3. Common Problems and Troubleshooting .......................... 5

3.1. Power Supply and Battery

3.2. Parts and Casing

3.3. Display Screen and Graphics

3.4. Sound and Audio

3.5. Update Tool Download and Installation

3.6. Device Connection Issues

3.7. Update Issues

4. Technical Support .......................... 22

5. Appendix .......................... 22

5.1. List of Accessories

5.2. Explanation of Terms

5.3. Firmware Update

5.4. Reset Procedure

5.5. Format SD Card

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Summary of Contents for Energize Lab Eilik

Page 1 Eilik Self-check e-Manual Catalog 1. Introduction ......1 2. First Inspection ......2 2.1. Appearance Inspection 2.2. Accessories Inspection 2.3. Function Testing 2.4. Charging Testing 2.5. Communication Testing 3. Common Problems and Troubleshooting ......5 3.1. Power Supply and Battery 3.2.
Page 2 - 1 - Introduction (1). Purpose This user self-check manual aims to help users become familiar with and use the purchased robotic product correctly. It presents a series of self- check steps and guidelines to ensure the product functions properly and meets user expectations.
Page 3 Long press and hold the on/off button for 3s+, and after turning on, the Eilik screen will play an audio startup animation, swing the arms up and down, turn the head and body left and right. Test the button, sound, screen,...
Page 4 ③ Sensor Enter the "Heart Mode" and pet Eilik’s head, tick its bell, ruby its back, hit its head, slap the table, and take it off the ground to test the head touch sensor, belly touch sensor, back touch sensor, vibration sensor, and...
Page 5 User Manual to ensure normal charging function. 2.5. Communication Testing According to the User Manual, try to connect Eilik with other robots or the update tool to ensure that the robot can connect with other devices and communicate normally.
Page 6 User Manual again. If the problem persists, please reach out to our customer support team at eilik@energizelab.com for further assistance and solutions. Common Problems and Troubleshooting This section involves four types of tests, as detailed in Appendix 2. For instructions on firmware updates, please refer to Appendix 3.
Page 7 - 6 - Situation 2 ￮ After charging for 2 hours, the screen still displays a "charging" icon. After 1 minute of starting up, it automatically shuts down and displays the "charging" icon again. It could be a result of a damaged battery. ▪...
Page 8 - 7 - Situation 1 ￮ When turned on, the robot's head/arms/body are misaligned or immobile, such as the head tilting to the right, arms positioned incorrectly, back not facing the charging port, or unable to swing the arms. Situation 2 ￮...
Page 9 - 8 - Situation 3 ￮ When lifted, the robot does not enter the fear of heights state. • The Acrophobia feature triggered by the infrared sensor might not be enabled. Navigate to the second page of "Settings" and slide up the left arm. Touch the head to confirm and enable the Acrophobia feature.
Page 10 Before downloading, ensure that the computer is running Windows 10 and later/macOS 10.9 and later. Situation 1 • When downloading, the webpage (www.energizelab.com/downloads/eilik) pops up a prompt stating 'Unable to download safely' or 'This file type may be dangerous'.
Page 11 - 10 - ￮ Click on 'View More' and then select 'Keep Still' to proceed with the download. (We are applying for a trusted signature for the application.) Situation 2 • When downloading, the webpage fails to redirect to the download page. Method 1 (Recommended): Select the second backup option to ▪...
Page 12 This section provides guidance on checking network settings and drivers. Situation 1 • Connect Eilik to the computer, but the screen does not display a "charging icon". ￮ It is possible that the computer is unable to detect Eilik. Please perform General Testing (see Appendix 2), and if the issue persists, try Force reboot and Reset Procedure as troubleshooting steps.
Page 13 - 12 - 3.7. Update Issues This section provides troubleshooting methods for updates and upgrades, as well as guidance for handling operating system errors, conflicts, and crashes. SD Card Issues • File is missing. S1: In a fully charged state, the screen suddenly turns off with a ￮...
Page 14 The update tool displays "No robot connected" or pops up "No Device Connected", and the Eilik screen displays "no connection". ￮ It may be that the computer does not connect to Eilik. Please conduct General Testing. If the problem persists, please use another computer.
Page 15 - 14 - • Situation 3 The update tool displays "Try Again" and "X". It may be that the computer does not connect to Eilik. Please ￮ conduct General Testing. If the problem persists, please use another computer. Situation 4 •...
Page 16 - 15 - ￮ It may be that the computer does not connect to Eilik. Please conduct General Testing. If the problem persists, please use another computer. • Situation 5 The update tool displays the update progress which stops at a certain %, displaying "STOP"...
Page 17 - 16 - It may be that the write data timed out, and the USB-C Cable ￮ communication was unstable. Please conduct General Testing. • Situation 7 The update tool displays the update progress to "a certain%" and cancels it, saying "STOP" and "X". The update message is "skip file... serial port error, update terminated w/2/01/05/06".
Page 18 - 17 - Situation 8 • Except for the above situations, if the update tool displays the update progress to a certain% and stops. The problem might be caused by software lag, a loose connection ￮ between the USB-C cable and the computer, network card issues, or an inadequate USB power supply.
Page 19 - 18 - Perhaps there is an error when the app redirects to boot. Please ￮ update the firmware again. • Situation 11 The update tool displays "DONE" and "X", stating the message "firmware update failed". ￮ The update may have failed. Try updating the firmware again.
Page 20 • The screen displays "Enter boot... Ready to update". ￮ This indicates the boot can be accessed normally for the firmware update. Please connect Eilik to the computer and continue with the firmware update. Situation 2 • The screen displays "format ok try init SD card", but "ready to update"...
Page 21 - 20 - Try formatting the SD card and re-updating the robot. ￮ Situation 3 • The screen displays "format ok error code 1", and the firmware update is complete, but "Error Missing Firmware" is still displayed. When error code 1 occurs, it signifies a pseudo-write program, ￮...
Page 22 - 21 - ￮ It is an SD card block size error. Please wait for the card to complete formatting before proceeding with a firmware update. Situation 6 • The screen displays "APP Mount error... APP Error code 1", and the update tool displays "SD Error".
Page 23 If you notice any problems or abnormalities during the self-check process, please attempt to resolve them in the given sequence. (1). Find a solution by reviewing the Eilik Self-check e-manual twice or refer to the User Manual. (2). Go to the technical section of the official website www.energizelab.com/support, search and view relevant articles to find...
Page 24 Detailed <Unboxing Demo Video> refers to www.youtube.com/@energizelab/playlists Please ensure that you have received the following accessories and devices: packaging manual (Tips: hidden surprises included), Eilik, accessory box, User Manual, USB-C Cable, Food Toyx5 (random), Double side Tapex9, Magnetx5. 5.2. Explanation of Terms...
Page 25 Force It refers to the It is used to In the shutdown state, long Reboot mandatory solve faults or press and hold the Eilik operation of anomalies On/Off button for 10 restoring Eilik encountered by seconds to reload the to its initial...
Page 26 Eilik. Short circuit the the APP an update, second and third sockets of program from direct crash the right Magnetic Pogo Pin...
Page 27 The recommended Testing specific tests address errors troubleshooting steps in conducted on related to the sequential order are: force Eilik's SD card SD card reboot > reset procedure > read/write encountered format SD card. operations to during firmware validate the updates.
Page 28 5.3. Firmware Update • Instructions for Use Firmware Update refers to the operation of upgrading Eilik firmware to the latest version, typically used to add new features, improve performance, fix bugs, or enhance device security. In the following instructions, taking macOS as an example to demonstrate the operation process, Windows does not require a docking station to connect the computer to Eilik during updates, and everything else is similar.
Page 29 Operation Process • Detailed <Firmware Update Demo Video> refers to www.youtube.com/@energizelab/playlists Update Tool Download Eilik Update Tool. Go to the official website www.energizelab.com. ￮ Click on the "Downloads" option in the menu bar ￮ We need to select the Windows or MacOS version based on the ￮...
Page 30 - 29 - Run the software. Windows: Right-click on the downloaded installation package, and ￮ select "Run as administrator". Click "Yes" to allow the application to make changes to the device, mark "√" to create a desktop shortcut. Next, click "Install" to start the installation. After the installation is completed, mark "√", and click "finish"...
Page 31 - 30 - Step 3: When the installation guide appears, click "Continue". Step 4: Select the installation location, click "Install", the installation license will appear, and enter the local account password.
Page 32 - 31 - Step 5: When the installation completion prompt appears, click "Close". Step 6: Go to the startup console to run the update tool.
Page 33 - 32 - Firmware Update Connect Eilik to your computer using a USB-C cable. No matter Eilik is turned on or off, use the USB-C Cable to connect it ￮ to the computer. The charging icon appears on the Eilik screen.
Page 34 Click "Start" to initiate the update. Click "Start" on the update tool to start the Scanning/Checking ￮ Device device. Please do not move Eilik or disconnect during the scanning process. The tool automatically performs firmware updates after scanning the ￮...
Page 35 - 34 - Stage 3: The update tool displays "firmware update" with a charging icon appearing on Eilik's screen. Complete and Verify. ① When the update tool displays a checkmark ("√"), click "Complete" or "DONE", and the firmware update is complete.
Page 36 - 35 - ② Unplug Eilik, turn it on, and check if the latest firmware content has been updated and running properly. (The verification operation refers to<Eilik Self Check E-manual - First Inspection - Function Testing>) 5.4. Reset Procedure Instructions for use •...
Page 37 - 36 - Next, using a laptop with macOS as an example to demonstrate the operation process, a Windows computer does not require a docking station to connect the computer to Eilik during updates, and everything else is similar. •...
Page 38 Maintain a short circuit state and connect Eilik to the computer through the USB-C Cable to power Eilik. At this time, the Eilik screen will pop up a reset prompt. If the original boot is an old version, it will prompt "ERROR! MISSING FIRMWARE";...
Page 39 - 38 - ￮ After the reset is completed, the Eilik screen will display "ready to update", at this point, remove the conductive tool. After resetting, a pop-up Error interface indicates that you can start ￮ the update again. ② Firmware recovery ￮...
Page 40 - 39 - ￮ Patiently await the firmware update to complete. Update completed. ￮...
Page 41 Format SD Card refers to the operation of permanently deleting all data on the SD card. After formatting the SD card, all firmware content will be erased, and rewriting the firmware content to fix Eilik takes some time. Please operate with caution. This method is typically used to resolve SD card anomalies such as file system errors, corruption, or incompatibility.
Page 42 Detailed <Format SD Card Demo Video> refers to www.youtube.com/@energizelab/playlists Format SD card ￮ In the shutdown state, facing Eilik, align the charging port to the back of the robot. ￮ Short circuit the first and second pins of the left Magnetic Pogo Pin using a conductive tool.
Page 43 USB-C Cable to power Eilik. At the same time, a prompt to format the SD card will appear on Eilik's screen. If the original boot is an old version, a prompt of "FORMAT SD CARD" will be displayed; If the original boot is the newest version, a prompt of "Enter boot...
Page 44 - 43 - Firmware recovery ￮ Run the Eilik software and click start. Patiently await the firmware update to complete. (Due to the ￮ complete erasure of data during SD card formatting, firmware recovery will take a significantly long time. Please ensure that your computer does not go into sleep mode during the update process and watch out for any "timeout failed"...
Page 45 - 44 - Update completed. ￮￮ Unplug Eilik to verify functionality. *The verification operation refers to<Eilik Self-check e-manual - First Inspection - Function Testing>.

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