Page 1 A4 Multi-Function Printer User’s Manual Regulatory model: AM33Q、AM33、AM3320n、 AM3321n、AM3322n、AM3320w、AM3321w、AM3322w、AM33 Series Avision Inc.
Page 2: Warranty
Warranty The information contained in this document is subject to change without notice. Avision makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of fitness for a particular purpose. Avision shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Page 3: Federal Communications Commission (Fcc) Compliance Information Statement
Federal Communications Commission (FCC) compliance information statement Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 4 FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This device is intended only for OEM integrators under the following conditions: 1) The antenna must be installed such that 20 cm is maintained between the antenna and users.
Page 5: Safety Information
Safety Information When using this equipment, the following safety precautions should always be followed. Safety During Operation In this manual, the following important symbols are used: WARNING: Indicates potentially hazardous situations, which if instructions are not followed, could result in death or serious injury. CAUTION: Indicates a potentially hazardous situation which, if instructions are not followed, may result in minor or moderate injury or damage to property.
Page 6 The following symbols indicate that the related section includes information on actions which must be performed. Specifics of the required action are indicated inside the symbol. [Alert of required action] [Remove the power plug from the outlet] Installation and the Operating Environment Warning Do not install the equipment near direct sun light, heating or air conditioning Direct sunlight or high temperature may damage the machine.
Page 7 Safety Information During Operpation Warning To prevent fires, do not use flammable sprays near the machine. Never attempt to open any fixed cover. Otherwise there is danger of electric shock, fire and laser beam and may cause blindness. Never disassemble, modify, or attempt to repair the device or device option by yourself, except as specifically explained in the device's documentation.
Page 8 Do not use the device with wet hands. Unplug the device and the USB cable, and refer servicing to qualified service personnel under the following conditions: Liquid has entered the device.  Object has entered the device.  The device has been dropped, or the case has been damaged. ...
Page 9 Caution Do not discard the discarded toner cartridges. Please put the used waste toner cartridges in the supplied plastic bags and return them to the dealer or service personnel. (For the customer service locations around the company, please refer to our website.). The latter will recycle the used toner cartridge in accordance with relevant regulations.
Page 10: Safety Instruction
Caution If you are not using the device for a long time, remove the USB cable from the connector. This product has a power-saving mode and a standby mode. The zero-energy state can be achieved only when the product is connected without any external input power.
Page 11: Table Of Contents
Table of Contetents 1. Overview ............1 Introduction ................... 1 Features ..................1 The External View ................3 Package Contents ................5 Control Panel .................. 6 2. Installing Your Machine ........9 Precautions..................9 Operational Space ................9 Removing the Protective Tapes of the Machine ......10 Removing the Spacers ..............
Page 12 5. Customizing the Product’s Settings ....68 Customizing System’s Settings via the Control Panel ....68 Customize System’s Settings via the Embedded Web Page .... 69 Setting Items to be Customized ............ 70 Updating The Product’s Firmware ..........81 6. Configuring the Printer Driver ......82 Displaying the Printer Driver Properties Dialog Box (Windows) ..
Page 13: Overview
Overview Introduction Congratulations on your purchase of Avision’s MFP. This MFP is Avision’s most innovative product which integrates scan, copy, print, and email functions into one unit. The product supports document size up to legal size. In addition, through the network port at the back of the machine, the product is able to work as a network printer.
Page 14 Scanning: When the product is connected to a computer and the scanner driver is installed onto a connected computer through the USB port, it can be used as a full scanner to capture photos or documents into your computer. Remote Device Management through Embedded Web Page The product provides an embedded web page to let the system administrator remotely monitor the product by managing an address book, checking the supplies status of toner cartridge.
Page 15: The External View
The External View The Front View 6. Handle of the Front Cover 1. Auto Document Feeder 2. Paper Guide 7. USB Port (USB Flash Drive, FAT16/FAT32) 3. Control Panel 8. Handle of the Side Cover 4. Paper Stopper 9. Document Cover 5.
Page 16: The Rear View
The Rear View 1. Handle of the Rear Cover 5. Power Receptacle 2. USB Port (Type A) 6. Handle of Side Cover 3. USB Port (Type B, to PC) 7. Handle of Front Cover 4. Network Port 8. Side Cover...
Page 17: Package Contents
Package Contents CD-ROM (Including Driver, and User’s Manual) Main Unit Power Cord USB Cable...
Page 18: Control Panel
Control Panel Part A Part D Part C Part B Part A: Function / Used to choose a working mode. LCD screen Used to display information and provide access to the product’s functions. Menu Used to enter the Menu mode. ...
Page 19 Part D: Start Button & Other Buttons Used to choose the Start button to perform the copy, scan, fax, e-mail, or filing function. Power: Press to turn on the machine. Stop/Cancel: Press to pause a current job. Start: Press to start a copy, scan-to, or other job. LCD Screen and Status Bar Status Bar Function...
Page 20 Ethernet A green icon indicates connection Mode successful A gray icon indicates no connection of the wired network cable. An Auto IP address has been given to the device since DHCP server is not working. Yet network connection is only limited to Local Area Network (LAN).
Page 21: Installing Your Machine
2. Installing Your Machine Precautions Do not install the equipment near heating or air conditioning units.  Do not install the equipment in a humid or dusty place.  Place the equipment in a separate area with good ventilation.  The equipment is equipped with both the power-saving and standby modes.
Page 22: Removing The Protective Tapes Of The Machine
Removing the Protective Tapes of the Machine Open the Auto Document Feeder and remove the tapes...
Page 23 Pull the Paper Tray and remove the tape Open the front cover and remove the packing material. Open the document cover and remove the packing material.
Page 24: Removing The Spacers
Removing the Spacers Open the rear cover. Remove the spacers on both sides of paper path as shown. The spacers are designed to protect the printer during transportation. ...
Page 25: Removing The Tapes Of The Toner Cartridge
Removing the Tapes of the Toner Cartridge Warning! Be careful not to inhale toner.  If toner gets on your clothing or other fabric, wipe off the toner with  a dry cloth. Wash the items in cold water and air dry. To avoid print quality problems, DO NOT touch the toner rollers.
Page 26 Remove the protective cover of the toner cartridge. Pull out the protective seal of the toner cartridge until it is completely removed. Tilt the new toner cartridge up and down and then right and left 10 times to distribute the toner evenly inside the toner cartridge. Install the toner cartridge to the drum unit until you hear it lock into place.
Page 27 Hold the handle of the drum and toner cartridge assembly and insert the assembly to its original place. Press down the toner cartridge to fix it into place. Close the front cover.
Page 29: Install The Paper Stopper
Install the Paper Stopper Lift the paper stopper up to the stuck position. Paper Stopper Paper Stopper...
Page 30: Loading The Main Input Tray
Loading The Main Input Tray To insert paper to the main input tray, Fan your paper first to ensure that the pages do not stick together. Align the edges of the documents by tapping the bottom of the stack against the table top.
Page 31 Press the width guide tab ( ), and then move the width guide ( ) to the correct   position for the paper size being loaded.    Unlock the length guide, squeeze the length guide tab inward as shown, and ...
Page 32    To set the length slider back to A4, press the 2 length slider ( ) and then  move it to the left (   Printing Side FACE DOWN Load the paper stack with the as illustrated.
Page 33 Insert the tray. Note: To avoid the chance of miss-fed, make sure the length guide tab and length slider are installed in their proper positions. Make sure the end of your paper slightly touch the length guide as  indicated in below. Length Guide Tab Make sure the length slider is installed in the specified location in either...
Page 34 Paper sizes and weights used for Main Input Tray Paper capacity 250 pages（70g/m² plain paper） A4 (210 x 297 mm) Paper size A5 (149 x 210 mm) A6 (105 x 149 mm) B5 (JIS) (182 x 257 mm) B6 (JIS) (125 x 176 mm) Letter (216 x 279 mm) Legal (216 x 356 mm) 76 x 152 mm...
Page 35: Loading The Manual Tray
Loading the Manual Tray When you need to print different size paper, you can use the manual tray. Open the manual tray by grasping the handle and pull it down. Manual Tray Pull out the manual tray extension to meet your paper size.
Page 36 Fan your paper first to ensure that the pages do not stick together. Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate the stack 90 degrees and repeat. Printing Side FACE UP Load the paper stack with the as illustrated.
Page 37 Slide the paper guides so that they slightly touch the paper stack. Paper sizes and weights used for Manual Tray Paper capacity 10 pages（70g/m² plain paper） A4 (210 x 297 mm) Paper size A5 (149 x 210 mm) A6 (105 x 149 mm) B5 (JIS) (182 x 257 mm) B6 (JIS) (125 x 176 mm) Letter (216 x 279 mm)
Page 38: Connecting To Power
Connecting to Power Connect the small end of the power cable to the power jack of your product. Connect the other end to an appropriate power outlet. Turning On The Machine To turn on the product, press the Power button on the control panel, the LED light will turn solidly on.
Page 39: Connecting To A Wired Network
Connecting to a Wired Network Connect one end of your network cable to an available port of your Ethernet Hub Connect the other end to the LAN port at the back of the product as shown. After the network cable has been successfully connected to the product, the IP address from DHCP server will be displayed in the LCD screen.
Page 40: Setting The Product's Date And Time
Setting the Product’s Date and Time When using this product for the first time, the LCD screen will display the setting of [Date and Time] after turning on the product. Please follow the steps below to complete the setting of the date and time of this product. Otherwise the product cannot be operated.
Page 41: Installing The Scanner/Printer (Windows)
Installing the Scanner/Printer (Windows) System Requirement Windows 7, Windows 8, Windows 10, Windows 11 For USB Interface Users Please follow these steps to install the scanner, and printer drivers if this machine is connected to your computer via a USB cable. Important! DO NOT connect the USB cable before installing the scanner, and printer drivers.
Page 42 During installation, the [USB Connection] dialog box will be prompted to instruct you to turn on the MFP and then connect the MFP to your computer with a USB cable. Connect one end of the USB cable to your computer. Connect the other end to the USB port of your product.
Page 43: For Network Interface Users
For Network Interface Users Please follow these steps to install the scanner, printer, and fax drivers if this machine is connected to your computer via a network. Insert the supplied CD into your CD-ROM drive. The installation menu wil be displayed.
Page 44 Host Name Enter the product’s host name to be connected in the blank box of the Host Name option. IP Address Enter the product’s IP address to be connected in the blank box of the IP Address option. Auto Search Searches the product’s printers automatically, and all the product’s host names found in the network will be displayed in the box of the Automatic Search.
Page 45: Changing The Product 'S Ip Address In A Wired Network
Changing the Product ’s IP Address in a Wired Network To change the product’s IP address, you need to install the Network Setup Tool. The Network Setup Tool is included in the USB printer driver. After the installation of the USB printer driver is completed, the Network Setup Tool is automatically installed onto your computer.
Page 46: Setting The Product's Ip Address In A Wireless Network
If you have assigned a specific IP, enter your domain name server and WINS server as well and then click [Update Setting] to update the IP information to the product. If update is successfully, an [Update Device Successfully] message will be displayed and the Network Setup Tool will be automatically closed.
Page 47: Uninstalling The Scanner Driver And Printer Driver
Check [Obtain an IP address automatically] to obtain the IP address directly from the DHCP server or you may enter your static IP on the [IP Address], [Subnet Mask], and [Gateway] field respectively. Click [Join a Wi-Fi network] and the currently connected wireless networks will be displayed.
Page 48: Specifying The Product's Smtp Server
Specifying the Product’s SMTP Server To use the scan-to-email feature, you must specify the product’s SMTP server. To specify the SMTP server, Refer to the preceding section, Specifying the Product’s Date and Time, to launch the product’s embedded web page. On the product’s web page, choose [Properties] and then choose [Network] on the left side as shown in the following: Network...
Page 49 Note: Please check the SMTP server information with your Network Administrator. Click [Update] to save the setting and exit the page. Note: 1. The login name is case-sensitive and is up to 32 digits or characters. 2. The password is case-sensitive and is up to 16 characters.
Page 50: Creating A File Destination On The Network
Creating a File Destination on the Network The product allows you to scan and save the scanned image to a specified destination including FTP and CIFS server on the network, or a USB flash drive. Before sending the image files to FTP or CIFS server on the network, you need to first setup the FTP or CIFS destination through the embedded web page.
Page 51 Item Description Filing Name Enter the name of the destination. (The name will be (Name of displayed in the destination list.) Destination) Protocol Choose type of protocol. Choice: CIFS, FTP, FTPS Enter the domain name or IP address for the server. For URL (Address) example, domainname.com\foldername or 10.1.23.145\foldername.
Page 52: Creating Your Address Book
Creating Your Address Book The product allows you to scan and save the scanned image to your recipients via e-mail. Yet before sending the image files to e-mail, you need to first setup address book through the embedded web page. Please follow these steps to create your address book.
Page 53: Operation
Operation Loading Paper The product can scan and send document(s) either in the ADF (Automatic Document Feeder) or on the glass. If you need to send multiple pages, please load your papers in the ADF. The ADF can hold up to 50 pages (70 , 20 lbs) at one time.
Page 54: Loading Your Document In The Adf Paper Tray
Loading Your Document in the ADF Paper Tray Fanning Your Document Note: To avoid occasional multi-feeds or paper jams, please fan your documents and align the top edges before feeding them into the scanner. 1. Hold both ends of the documents and fan them a few times. 2.
Page 55: Placing Document(S) In The Adf
Placing Document(s) in the ADF Make sure your document is free of staples, paper clips and is not torn out. If you have multiple pages, fan your document(s) to avoid occasional paper jam. Place your document(s) with the text FACE UP in the ADF and make sure that the top of each page feeds in first.
Page 56: Placing Document(S) On The Glass
Placing Document(s) on the Glass Open the document(s) cover to reveal the glass. Place your document with the text FACE DOWN on the glass and align the document in the upper-left corner. Document Cover Face Down Upper-Left Corner Close the document cover.
Page 57: Paper Orientation
Paper Orientation Place your A4 or LTR paper vertically on the glass with the text facing down and align it with the A4 or LTR marks. Glass...
Page 58: Copy
Copy Place your multi-page document Face Up, Top First in the auto document feeder or place your single-page document Face Down on the document glass. Press the Function / key until the following「Copy」mode is shown in the LCD display. (Copy mode is the default operational mode.) Ready Confirm or change Copy options as desired such as Original, Density, Paper Supply, and Sort.
Page 59 Collated Collated: Place your copies in 「Sort」order (e.g. page 1,2,3 /1,2,3 /1,2,3). Uncollated: Place your copies in 「Stack」order (e.g. 1,1,1/2,2,2/3,3,3). * The default settings is displayed in italic bold style. Enter your copy count with the numeric keypad. The copy count will be displayed.
Page 60: Duplex Copy
Duplex Copy Place your multi-page document Face Up, Top First in the auto document feeder or place your single-page document Face Down on the document glass. Press the Function / key until the following「Copy」mode is shown in the LCD display. (Copy mode is the default operational mode.) Ready Confirm or change Copy options as desired such as Original, Density, Paper Supply, and Sort.
Page 61 Scaling Resize your document. Choice: (100%) , (25%~400%), 100%: Resize your document according to your original. Full Page:Resize your document to fit your output paper size. Custom Zoom: Resize your document between 25% and 400% in one percent increment. N-up: Combine 2 or 4 pages of documents to be printed on a single side of a sheet.
Page 62: Id Card Copy
ID Card Copy The ID Card Copy function allows you to copy both the front and rear side of your ID card easily and correctly in a second. The Operation Steps: Place one side of your ID card FACE DOWN, align it to the 「ID Card」 mark as indicated below: Press Function /...
Page 63 Mode Choice: *Left/Right, Up/Down, Front/Rear Left/Right – Copy the left and right side of your ID card on one side of a sheet. Up/Down – Copy the front and rear side of your ID card on the upper and bottom half of one side of a sheet.
Page 64 Important! The ID Card copy feature does not support loading your cards from the auto document feeder.
Page 65: Scan To E-Mail
Scan to E-Mail The scan function allows you to first scan your documents and then send the scanned image to a specified e-mail address. To send your scanned images to an e-mail address, you need to first set the e-mail settings including the address book through the product’s embedded web page.
Page 66 Resolution Choose the resolution of the scanned image. The higher the value, the more details can be reviewed yet more disk space will be required. Choice: 150/200/300/600 dpi 150 dpi: Suits to be viewed on the screen. 200 dpi: Suits for most business document. 300 dpi/600 dpi: High quality image helps increase OCR (optical character recognition) accuracy.
Page 67: Scan To Cifs/Ftp
Scan to CIFS/FTP The scan function allows you to first scan your documents and then send the scanned image to a server in the network such as CIFS or FTP servers. To save your scanned images to the network, you need to first set the CIFS or FTP settings through the product’s embedded web page.
Page 68 Choose the resolution of the scanned image. The Resolution higher the value, the more details can be reviewed yet more disk space will be required. Choice: 150/200/300/600 dpi 150 dpi: Suits to be viewed on the screen. 200 dpi: Suits for most business document. 300 dpi/600 dpi: High quality image helps increase OCR (optical character recognition) accuracy.
Page 69: Scan To Usb
Scan to USB The scan function allows you to first scan your documents and then send the scanned image to a USB flash drive inserted to the product. The operating steps: Place your multi-page document Face Up, Top First in the auto document feeder or place your single-page document Face Down on the document glass.
Page 70 Choose the resolution of the scanned image. The Resolution higher the value, the more details can be reviewed yet more disk space will be required. Choice: 150/200/300/600 dpi 150 dpi: Suits to be viewed on the screen. 200 dpi: Suits for most business document. 300 dpi/600 dpi: High quality image helps increase OCR (optical character recognition) accuracy.
Page 71: Fax
The function which is available for the model of AM30XX allows you to scan your documents and then send the scanned image to your recipient by fax. Before using the fax function, be sure you have connected a telephone line to the machine.
Page 72 Quality Choice: *Standard, Fine, Super Fine, Photo, Auto Standard Fine Super Fine Photo Auto Density Lighten or darken your image. Choice: 1~7 (default: 4) * Default settings in italic bold style. The default settings is displayed in italic bold style. Press the [Start] button ( ) on the control panel to start scanning and faxing your documents.
Page 73: Setting Up And Managing Destinations
4. Setting up and Managing Destinations This section provides procedure for the administrator to setup and manage your destinations including e-mail addresses or network folders to distribute the scanned document on the network. Setting up Your Address Book This section provides procedure for the administrator on how to setup Address Book which includes e-mail address and fax number.
Page 74: Modifying A Current Member
5. Choose [Add New] to prompt the following page. 6. Enter the name, and e-mail address for an individual recipient. 7. After completing entering the settings, click「Submit」to finish. The new recipient will be displayed in the e-mail list. This means you have successfully created an address book.
Page 75: Adding A New Group
Adding a New Group To send multiple recipients simultaneously at one time, you can create groups to speed up the process. Up to 5 members can be included in one group and a total of 10 groups can be created. Follow these steps to create a new group, Repeat Step 1 to Step 4 from the previous section, Adding a New Member.
Page 76: Deleting A Current Group
Deleting a Current Group To delete a current e-mail group, Repeat Step 1 to Step 4 from the previous section, Adding a New Member. The [Address Book] page appears. Click [Group] and choose the group you want to delete from the list and then choose [Delete] to erase the group.
Page 77: Exporting Current Address Book
Exporting Current Address Book The product allows you to export current address book of this device to another device in a .csv file format. To export current address book, Repeat Step 1 to Step 4 from the previous section, Adding a New Member. The [Address Book] page appears.
Page 78: Setting Up Your File Destinations
Setting up Your File Destinations The section provides procedure on how to setup your file destinations to send your scanned document to a specified network folder. Adding a New File Destination To create a new file destination, follow these steps: On the product’s web page, choose [Properties] and then choose [FTP/CIFS Setup] on the left side.
Page 79: Deleting A Current File Destination
Deleting a Current File Destination To delete a current file destination, Repeat Step 1 to Step 2 from the previous section, Adding a New File Destination. The [New File Destination] page appears. Choose the destination you want to delete from the list and then choose [Delete] to erase the destination.
Page 80: Customizing The Product's Settings
5. Customizing the Product’s Settings This chapter is specifically targeted to the persons who are responsible for the administration of the product. It is recommended that the administrator read this chapter before installing the machine. The product’s settings can be customized via the control panel or the product’s embedded web page.
Page 81: Customize System's Settings Via The Embedded Web Page
Customize System’s Settings via the Embedded Web Page Note: Any update of the web page requires administrator’s login. You may choose your network connection type through the webpage. Obtain the product’s IP address by pressing the [Menu] key and select [Information]>[IP Address].
Page 82: Setting Items To Be Customized
Setting Items to be Customized Status (Available only on the webpage) Displays the status and basic information of the product. Item Description Information Display the following basic information of the product. Displays the machine status. Machine Status Host Name Displays the host name. Displays the machine’s series number.
Page 83 Network (Available only on the LCD Screen) *Factory Default Item Description Choice Enable/*Disable Network Network Filter: Specify if you wish to enable or disable the Network filter configuration. Once enabled, your can specify the filter mode to allow some IPs to access the device or deny some IPs from accesing the device via the product’s embedded web page.
Page 84 Default Mode Set the default operating * Copy, ID Card Copy, Scan to mode on the LCD screen. USB, Scan to CIFS/FTP, Scan to E-mail, Duplex Copy Paper Size *A4/LTR/LGL/A5 Choose default paper size. Media Type Thin/*Plain/Thick/Laser/Bond Choose default media type. Management Factory Def.
Page 85 Copy Settings (Available on the LCD Screen and webpage) *Factory Default Item Description Option Copy Mode Select your copy mode to *Text/Bill/Mixed enhance your text or pictures. On/*Off Collate Selecting On sorts documents by the order, (1,2,3 / 1,2,3 / 1,2,3).
Page 86: Position Adjustment
ID Card Copy Settings (Available on the LCD Screen and webpage) *Factory Default Item Description Option *Up/Down Layout Select an ID Card Copy layout. /Right/Left /Front/Rear Up/Down – Copy the front and rear side of your ID card on the upper half and bottom half on one side of a sheet.
Page 87 Scan Settings (Available on the LCD Screen and webpage) *Factory Default Setting Item Description Option B&W/Grayscale/*Color Scan Mode Choose your Color Mode to enhance your text or pictures. Resolution Choose the resolution of the 150/*200/300/600 dpi scanned image. The higher the value, the more details can be reviewed yet more disk space will be required.
Page 88 Fax Settings (Available for LCD Screen and webpage) (To access the setting, you need to install a fax module and a telephone line first.) *Factory Default Item Description Option Quality Select a document quality. *Standard/Fine/Super Fine/Photo/Auto Density Lighten or darken an image. 1/2/3/*4/5/6/7 Header Sets header information for...
Page 89 Off/On/*Error TX Report Choose if you wish to print the fax transmission report or print the error report only. *Off/On/Error Protocol Log Print the protocol information. USA/Germany/Taiwan/China/ Country Specify a country name for Singapore/Malaysia/Thailand/ fax. Indonesia/Korea/South Africa *Off/Fax Number/E-mail Forward Tx Sets ON if you wish to forward all incoming faxes or Fax Number:Number/*Local...
Page 90 (Available on the web page) Properties Click Properties to show more settings. FTP/CIFS Setup (Available on the web page) To send your scanned document to a specified network folder, you need to setup your file destination. To create or modify your file destination, please refer to the preceding section, Setting up Your File Destination.
Page 91 Wi-Fi Settings Click [Search AP] and the currently connected Search AP wireless networks will be displayed. Select the wireless network you want to connect and then enter the security key if required. Obtain the IP address directly from the DHCP server IP Settings or you may enter your static IP on the [IP Address], [Subnet Mask], and [Gateway] field...
Page 92 Update the firmware of the product. Before updating the product’s firmware, you need to first download the latest firmware from our web site at w ww.avision.com onto your computer. On the webpage, choose [Browse] to find the firmware file on your computer and then choose [Update] to begin updating the firmware to the product.
Page 93: Updating The Product's Firmware
Updating The Product’s Firmware Before updating the product’s firmware, you need to first download the latest firmware from our web site at www.avision.com onto your computer. To update the product’s firmware, follow these steps: Refer to the preceding section, Knowing the Product’s Default IP Address, to get the product’s IP address from the DHCP server.
Page 94: Configuring The Printer Driver
6. Configuring the Printer Driver Displaying the Printer Driver Properties Dialog Box (Windows) To display the Printer Driver Properties dialog box, Click Start on the system tray and choose Printers and Faxes. Right-click the product’s printer name and choose Properties. The product’s Printer Properties dialog box appears.
Page 95 Click Printing Preferences to prompt the following Printing Preferences dialog box.
Page 96: Configuring Printer Driver Settings
Configuring Printer Driver Settings The Printing Preferences dialog box consists of the Basic tab, the Paper tab, the Layout tab, the Watermark tab, the Duplex tab, and the More tab. The contents of each tab will be explained in the following sections. The Basic Tab The Basic tab contains settings for Orientation, Copies, Effect, Density, Toner Save, and Invert.
Page 97 Copies Choose the number of copies to be printed. You can enter up to 999. Collated: Click to print your document in the page order such as 1/2/3, 1/2/3, 1/2/3. N to 1: Click to reverse the printing order of your document. As a result, the last page of your document will be printed first and vice versa.
Page 98: The Paper Tab
The Paper Tab The Paper tab contains settings for Original Size, Tray, and Media Type. Paper Original Size: Choose the size of paper loaded in the designated tray. Choice: *A4, A5, A6, B5 (JIS), B6 (JIS), Legal, Letter, User Define Click [Add/New] to create up to 20 sets of custom size.
Page 99 The Layout Tab The Layout tab contains settings for N-up, and Output Paper Size. Layout N-up: Choose number of pages to be printed on a single sheet of paper. Choice: *Off, 2up(2-in-1), 4-up(4-in-1), 9-up(9-in-1), 16-up(16-in-1) Border: Choose if you wish to add border around each page when printing more than one page on a single sheet of paper.
Page 100: Output Paper Size
N-up Choose the style you want when printing multi-page Style: document on a single sheet. Choice: *Right, then Down/Down, then Right/Left, then Down/Down, then Left Right, then Down Down, then Left Down, then Right Left, then Down Output Paper Size User Define You can reduce or enlarge your printed image using Scale...
Page 101: The Watermark Tab
The Watermark Tab The Watermark tab allows you to add some text or image (such as CONFIDENTIAL, IMPORTANT, DRAFT, etc) for your document. First Page only Check to print watermark only on the first page. Clear the check box will print watermark on all pages.
Page 102 Adding a new watermark text To add a new watermark text, Choose Text and then click the Add/New button. The following Watermark dialog box appears. Name Name your watermark text. This name will be shown in the Watermark text list. String Enter your watermark text, such as confidential, important, and so on.
Page 103 Angle Specify the angle of the watermark text from 0° to 360° Size Specify the size of your watermark text from 1 to 288. Shading Specify a relative density for the watermark text. Choice: Lightest, Light, Medium, Dark, Darkest. Click the OK button to save the settings. If the new watermark text is created successfully, the watermark name will be shown in the Text list.
Page 104 Adding a new watermark image To add a new watermark image, Choose Image and then click the Add/New button. The following Watermark dialog box appears. Name Name your watermark image. This name will be shown in the Watermark image list. File Click the Browse button to locate your watermark image.
Page 105 Editing a current watermark image To edit a current watermark image, Choose the watermark name that you wish to edit from the Image list. Click the Edit button. The Watermark Edit dialog box appears. Change your settings for the selected watermark image and choose OK to complete.
Page 106: The Duplex Tab
The Duplex Tab The Duplex tab allows you to print your document on two sides of the paper. When using Two-Sided printing, you can select whether to bind copies on the long-edge or short-edge. Long Edge Long-Edge binding (Portrait) will print the pages so (Binding) that you flip them like you would do on a book.
Page 107: The More Tab
The More Tab On the More tab, a Wait Timeout option is provided to set the amount of time the MFP waits for data to come from computer during a job. If the data stream pauses for longer than the specified number of seconds, the job is cancelled. Permitted timeout values: 60~1800 seconds, default timeout values: 300 seconds Clean Mode: If unwanted image appears in the blank space, you can check...
Page 108: Printing Documents From A Mobile Device
Printing Documents from a Mobile Device For the model comes with a Wi-Fi module, the product can be converted into a wireless device and your mobile device is able to print emails and documents by simply tapping Print from the menu. (The availability of Wi-Fi function varied according to your model name.) Making Preparation To connect the product to a wireless LAN, prepare the followings:...
Page 109: Connecting To A Wireless Network Via The Network Setup Tool
Connecting the product to a wired network  Setting the IP address for the scanner  Launch the program by clicking the Start>All Programs>Avision AM33XX MFP>Network Setup Tool. The main window appears. AM33XX Printer On the [General] page, check [Wi-Fi (Station)].
Page 110 Check [DHCP] to obtain the IP address directly from the DHCP server or you may enter your static IP on the [IP Address], [Subnet Mask], and [Gateway] field respectively. Click [Connect to SSID] and the currently connected wireless networks will be displayed.
Page 111: Printing Your File From A Android Mobile Device
Printing Your File from a Android Mobile Device Settings on the Printer 1. Download the Mopria print service in Google play, and enable it. 2. Make sure your model include a Wi-Fi dongle. If not, insert a USB Wi-Fi dongle 008-5520-9-SP on the USB flash port. 3.
Page 112 Settings on Your Mobile Phone Select the same wirelss network as your PRINTER. On your mobile device, tap Settings>Wi-Fi and choose the same network name (SSID) of your PRINTER. Turn Mopria Print Service on. The device will search available PRINTERs. On your mobile device, tap Settings>Printing>Mopria Print Service to turn Mopria...
Page 113 Open the file which you want to print. Open the file you want to print. Choose [Print] from the menu and select your PRINTER. xxx at xxx Mopria Print Choose print settings and print. If you do not need to change xxx at xxx ...
Page 114: Printing Your File From A Ios Mobile Device
Printing Your File from a iOS Mobile Device Turn on your mobile devices such as iPhone or iPad. Tap 「Settings」 and then open Wi-Fi. Select the network same with your PRINTER. Open the picture or the document that you want to print. Tape the Share icon ( ) and then the print icon ( 4.
Page 115: Scanning From Your Computer
Scanning From Your Computer After installing the scanner driver and connecting the USB cable to your computer, the product can be used as a fine scanner. You can use various scanning features to modify your scanned image. Scanning via Other Applications Start your image editing application.
Page 116 Select the scanning method you want to use on the Scan Source drop-down menu. Select the mode you want to use for your scans on the Image Mode drop-down menu. Select a scanning resolution on the Resolution drop-down menu. Select the setting for the scanning features (e.g. Brightness, Contrast, Original Layout, etc.) that you want to use.
Page 117: A Glance Of The User Interface
A Glance of the User Interface 1. Scan Source Choice: Auto, ADF, Flatbed 2. Original Layout Choice: Simplex 3. Mode Choice: Black & White, 8-Bit Gray, 24-Bit Color 4. Resolution Choice: 75, 100, 150, 200, 300, 400, 500, 600, 1200 (dpi). 5.
Page 118 Using The Image Tab Selecting A Proper Image Mode Black & White: Choose B&W if your original contains only B&W text, pencil or ink sketch. 8-bit Gray: 8-bit Gray images contain actual shades of gray. 24-bit Color: Choose 24-bit Color if you wish to scan a color image. B&W Gray Color...
Page 119 Determining Proper Resolution A proper resolution reproduces a clear image with good details. The resolution is measured by dots per inch (dpi). The resolution is measured in pixels per inch (ppi) (sometimes referred to as dots per inch or dpi). Higher resolutions result in more detail in the scan, slower scanning and in general, greater file sizes.
Page 120: Preview Window
Choosing Scan Source Choice: Flatbed: Select this setting if you need to scan a single page from the flatbed. *Auto, ADF—Use this setting if you are using the automatic document feeder (ADF) to scan documents at a time. Preview Window Click the Preview button to get a scanned image in a low resolution.
Page 121 Using The Paper Tab Selecting Your Scan Size Custom: Choose Custom from the Cropping drop-down list on the Paper tab. This feature allows you to define the area or zone to be scanned. If you select this option, you can enter the x and y offset values, width and length to redefine your scanned area.
Page 122 The multi-feed detection feature allows you to detect overlapped documents that go through the scanner. Multi-Feed usually occurs due to stapled documents, adhesives on documents, or electro-statically charged documents. Additional Length Detection: Additional Length Detection allows you to define the length of document being multi-fed. This value indicates the additional length exceeding your scan area.
Page 123: Maintaining The Product
9. Maintaining the Product Cleaning The Glass The product is designed to be almost maintenance-free. However, it still needs to be cleaned occasionally to ensure optimum image quality and performance. To clean the glass, Open the document cover as shown below. Dip a soft clean cloth with isopropyl alcohol (95%).
Page 124: Cleaning The Adf
Cleaning the ADF From time to time the pad assembly and feeding rollers may become contaminated with ink, toner particles or paper dust. In this case the product may not feed documents smoothly. If this occurs please follow the cleaning procedures to return your machine to its original state.
Page 125: Cleaning The Pad In The Cassette
Cleaning the Pad in the Cassette If the Pad in the Cassette is smeared with paper powder or dirt or every 30K copies, paper may not feed smoothly or noise occurs during paper feeding. Follow the procedure below to clean the Pad in the Cassette. You need to prepare: cotton swab Remove all paper in the cassette.
Page 126: Cleaning The Drum Unit
Cleaning the Drum Unit If the drum unit is smeared with paper powder or dirt, the print out may appear defective image of regular interval. Follow the procedure below to clean the drum unit. Turn off the power and remove the power cord from the power outlet. Open the front cover by pulling the handles on both sides as shown.
Page 127 Remove the toner cartridge from the drum unit as shown. Drum Unit Toner Cartridge Clean the drum unit with a clean and soft cloth. Clean this area.
Page 128: Cleaning The Paper Path
Cleaning the Paper Path Refer to the preceding section to remove the Toner Cartridge. Check if there is paper dust on the Paper Path. If so, remove the dust. Paper Path...
Page 129: Cleaning The Ir Sensors
Cleaning the IR Sensors If too much paper dust or dust accumulates on the IR sensors, it may cause the misjudgment of paper jam. For example, there is error code of paper jam occurs yet in fact no jammed paper found inside the printer. In this case, please clean the IR sensor according to the following steps.
Page 130: Cleaning The Paper-In Sensors
Cleaning the Paper-In Sensors If too much paper dust or dust accumulates on the Paper-in sensors, it may cause the misjudgment of paper jam. For example, there is error code of paper jam occurs yet in fact no jammed paper found inside the printer. In this case, please clean the Paper-in sensor according to the following steps.
Page 131: Clearing The Adf Paper Jam
Clearing the ADF Paper Jam In the event of a paper jam in the ADF, follow the procedures below to remove the paper:  Gently open the ADF front cover to the left  Carefully pull the paper out of the ADF unit Close the ADF front cover.
Page 132: Replacing The Snap-In Pad Module
Replacing the Snap-in Pad Module After scanning about 20,000 sheets through the ADF, the pad may be worn out and you may experience problems with document feeding. In this case, it is highly recommended to replace the pad module with a new one. For ordering the pad module, please consult your nearest dealer and follow the procedure below to replace it.
Page 133: Replacing The Toner Cartridge
Replacing The Toner Cartridge The toner cartridge that comes with the product needs to be replaced after printing approximately 3,000 pages. When the toner cartridge is running low, you will be prompted with a [Toner Low] message. Buy a new toner cartridge and have it ready before you receive [Replace Toner] message.
Page 134 Remove the toner cartridge from the drum unit as shown. Note: Do not dispose of the toner cartridge. Put the used toner cartridge into the bundled plastic bag, and then return it to a dealer or service representative. The latter recycles or deals with the collected toner cartridges in accordance with the relevant regulations.
Page 135 Installing the Toner Cartridge Unpack the new toner cartridge and remove the protective cover. Tilt the new toner cartridge up and down and then right and left 10 times to distribute the toner evenly inside the toner cartridge. Pull out the protective seal of the toner cartridge until it is completely removed.
Page 136 Warning! Be careful not to inhale toner.  To avoid print quality problems, DO NOT touch the toner rollers.  If toner gets on your clothing or other fabric, wipe off the toner  with a dry cloth. Wash the items in cold water and air dry. To prevent the toner cartridge from damage, do not expose it ...
Page 137 Note: Do not dispose of the toner cartridge. Put the used toner cartridge into the bundled plastic bag, and then return it to a dealer or service representative. The latter recycles or deals with the collected toner cartridges in accordance with the relevant regulations. Close the front cover.
Page 138: Replacing The Drum Unit
Replacing The Drum Unit The drum unit that comes with the product needs to be replaced after printing approximately 30,000 pages. When the drum unit is running low, you will be prompted with a [Drum Low] message. Buy a new toner cartridge and have it ready before you receive [Replace Drum] message.
Page 139 Remove the toner cartridge from the drum unit as shown. Installing the Drum Unit Remove the protective film and the label in the center of the drum unit. Be sure not to touch the drum during unpacking. Your finger print may effect the print quality.
Page 140 Close the front cover.
Page 141: 10. Troubleshooting
10. Troubleshooting Monitoring Your Printer Using Printer Status Monitor Printer Status Monitor allows you to monitor your printer’s status, get information on consumable parts, and alerts you when printer errors occur. Printer Status Monitor is available when the printer is connected directly to a host computer via the USB port or a network port.
Page 142: Getting Printer Status Details
Getting Printer Status Details You can monitor printer status and get information on consumable products using the Printer Status Monitor dialog box. a Port Name Port name for the specified printer. b Progress Bar The progress bar to access the latest data of the specified printer.
Page 143: Setting Monitoring Preferences
Setting Monitoring Preferences To make specific monitoring settings, click the Setting tab on the Printer Status Monitor window. Displays the language of the window. Language Status Alert Define the interval to refresh the printer error status. Update Time Choice: 1, 5, 10 (minute), Custom (1 ~ 1440) minute Show pop-up Window- error Check this box to show the error message.
Page 144: Clearing A Warning Or Error Message
Clearing A Warning or Error Message If a problem occurs during operation, a warning or error message and QR code will display on the LCD panel. In addition, the Error LED will be flashing or solidly lit to indicate a warning or an error status. To solve the problem, please follow the on-screen instruction and the following table for more detailed information or use your mobile phone to scan and view the troubleshooting video.
Page 145 Error Message Possible Causes or Solution Error Message and Codes System error Restart MFP. If this error persists, call service Service code: 100111 personnel for help. An unexpected error from scanner parts occurs. Scan module error (000113) Restart MFP or call service to replace scanner Restart MFP or call service.
Page 146 Please load paper in manual tray Paper empty in the manual tray. (200080). Please check tray 1 and press OK Pick up error. Paper empty, paper jam, or (200003). pickup failed in tray 1. Please load paper to tray1 Tray 1 paper empty. (200081) DHCP no response (500002).
Page 147 Paper Jam ADF paper jam (002013). 1. Open ADF cover and clear paper. 2. Close ADF cover. Paper feed failed (200301). Please check manual tray. Paper feed failed (200302). Please check tray 1 and clear the jammed paper. Paper jam (200324). Please open front cover and tray 1 to clear jam paper. Paper jam (200325).
Page 148 Locations of the Jammed Paper Front Cover: Open the front cover by Rear Cover: Open the rear cover by pulling the handles of the front cover on pulling the handle of the rear cover as both sides as illustrated. shown. Duplex tray: Pull the duplex tray Manual tray: Open the manual tray by beneath the rear cover out of the main...
Page 149 Fuser: The area around the fuser is hot. To avoid a burn injury, be careful not to touch the fuser until it cools down and follow these steps to remove the jammed paper: 1. Open the Front Cover and the 2.
Page 150 Sending to FTP/SMB Errors Invalid login name or Please check your login name or password on the password. product’s web page. Connection failed. Connection fails during scan to FTP/SMB. Unable to connect to Check network environment or tray again later. server.
Page 151 Possible Causes or Solution Error Message and Codes System error Restart MFP. If this error persists, call service personnel for Error (Number). help. 300100 Printer API_NVRAM_RW_TEST_FAIL 300101 Printer API_NVRAM_WRITE_FAIL 300102 Printer API_NVRAM_READ_FAIL 300200 Printer Flash Error 300201 Printer FLASH_BLOCK_ERASE_FAILED 300202 Printer FLASH_CHIP_ERASE_FAILED 300203 Printer FLASH_PROGRAM_FAILED...
Page 152: Vertical White Lines
Image Problem Troubleshooting Problem Image Example Solution Use paper of standard weight: If you are using thin paper, try to use paper of standard weight (80 Use paper with less moisture: Load Paper curls the paper to the paper tray immediately after removing them from the packaging.
Page 153 Image Problem Troubleshooting Problem Image Example Solution Dirty background(partial Check if toner is not leaked from page) the toner cartridge. If so, replace the toner cartridge. 1. The paper might not meet the printer’s specifications (for Dirty example, the paper is too thin). background(entire page) 2.
Page 154: Technical Support
No. 20, Creation Road I, Science-Based Industrial Park, Hsinchu 300, Taiwan, ROC TEL: +886 (3) 578-2388 FAX: +886 (3) 577-7017 E-MAIL: service@avision.com.tw Web Site: http://www.avision.com.tw US and Canada Area Avision Labs, Inc. 5694 Stewart Avenue, Fremont, CA 94538 E-mail: sales@avision-labs.com E-mail : support@avision-labs.com...
Page 155 General Type Functions Copier-Printer-Scanner-E-mail Dimension (WxDxH) 404 x 380 x 366 mm Weight 10.7 kg Temperature 10°C ~ 32°C Opearating Environment Humidty 15% ~ 80% RH Storing Temperature -40°C ~ 65°C Environment 10% ~ 90% RH Humidty 110~127Vac, 50/60Hz,9.5A Current consumption Or 220~240Vac, 50/60Hz, 4.5A...

This manual is also suitable for:

Am33q Am3320n Am3321n Am3322n Am3320w Am3321w ... Show all

Avision AM33 Series User Manual

Quick Links

Need help?

Questions and answers

Related Manuals for Avision AM33 Series

Summary of Contents for Avision AM33 Series

This manual is also suitable for: