Computer Diagnostics; Create A Diagnostics Diskette; Dos-Based; Windows-Based - Compaq 133756-004 - Deskpro EN - 6550 Model 6400 Service & Reference Manual

2.2

Computer Diagnostics

The following section applies only to computers equipped with a diskette drive.
Compaq strongly recommends that you create a diagnostics diskette as soon as you begin to use
the computer. This diskette will play an important role in the restoration process if you ever
experience a major system failure. It will also allow you to run the Computer Checkup (TEST) or
View System Information (INSPECT) diagnostic programs.
Another Compaq diagnostic feature is Enhanced Compaq Insight Personal Edition (Diagnostics
for Windows), described later in this guide.
2.2.1

Create a Diagnostics Diskette

DOS-Based

The following section applies only to computers equipped with a diskette drive.
To create a bootable, DOS-based Diagnostic Diskette (some models may require two 1.44-MB
diskettes), run the SOFTPAQ executable file found in C:\DIAGDISK\ to extract the necessary
files. Insert a blank, 1.44MB formatted diskette into the diskette drive, then run
C:\DIAGDISK\PDIAG\MAKEDISK.BAT.
To obtain the SOFTPAQ executable filename, run
DIR C:\DIAGDISK\SP*.EXE.

Windows-Based

Using the Windows or Windows NT operating system:
Click Start Æ Compaq Information Center Æ Create Diagnostics Disk. Insert a diskette into the
diskette drive and follow the instructions on the screen.
2.2.2

Computer Checkup (TEST)

Use Computer Checkup (TEST) in the following instances to:
„
Determine if all the devices installed on the computer are recognized by the system and
functioning properly. Running Test is optional but recommended after installing or
connecting a new device.
„
Save, print, or display the information generated by TEST. You should run TEST and have
the printed report available before placing a call to the Compaq Customer Support Center.
„
Reproduce the same environment on another computer for testing.
2.2.3

View System Information (INSPECT)

Use View System Information (INSPECT) to:
„
View information about the system once it has been configured.
„
Save, print, or display the information generated by INSPECT. You should run INSPECT
and have the printed report available before placing a call to the Compaq Customer
Support Center.
„
Assist your Compaq authorized dealer, reseller, or service provider in analyzing the system
by allowing the service provider to reproduce the same environment on another computer
for testing.
2-6 Setup Utilities and Diagnostic Features