Compaq Deskpro 4000N Reference Manual
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Compaq Deskpro 4000N Reference Manual

Compaq Deskpro 4000N Reference Manual

Network personal computer
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UIDE
Compaq Deskpro 4000N
Network Personal Computer

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Summary of Contents for Compaq Deskpro 4000N

  • Page 1 EFERENCE UIDE Compaq Deskpro 4000N Network Personal Computer...

  • Page 2: Reference Guide

    The software may be used or copied only in accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Reference Guide Compaq Deskpro 4000N Network Personal Computer First Edition (August 1997) Part Number 308336-001 Compaq Computer Corporation...

  • Page 4: Table Of Contents

    Using This Guide Symbols and Conventions...vii Environmental Commitment... viii chapter 1 The Computer at a Glance Compaq Deskpro 4000N Features...1-1 Preloaded Software ...1-2 Front Panel Components...1-3 Rear Panel Components...1-4 Drive Positions ...1-5 Using the Compaq Enhanced Keyboard...1-6 Windows Logo Key Functions ...1-7 Keyboard Tilt Feet ...1-7...
  • Page 5 Enhanced Support Software CD and World Wide Web Site ...2-25 Compaq Integrated Software...2-26 Universal Driver Manager...2-27 Ordering Backup Diskettes ...2-27 Integration Management ...2-27 Desktop Management Interface ...2-27 Compaq Insight Manager and the Insight Management Agents ...2-28 Compaq Management Solutions Partners Program ...2-28 chapter 3 Using Network Communications Identifying the Network Connectors ...3-3...
  • Page 6 Locating the Serial Number ...4-6 Removing the Cover...4-7 Removing the Expansion Card Cage...4-8 Installing an Expansion Board ...4-9 Upgrading Memory ...4-9 Upgrading the Hard Drive...4-12 Installing an Optional Cable Lock ...4-14 chapter 5 Using Compaq Utilities Configuration and Diagnostics Utilities ...5-1 When to Reconfigure Your Computer...5-2 Compaq Utilities...5-2 Using the Compaq Utilities Menu ...5-2...
  • Page 7 appendix A Agency Regulatory Notices... A-1 appendix B Specifications ...B-1 appendix C Error Messages ...C-1 appendix D Connector Pin Assignments... D-1 appendix E Electrostatic Discharge ...E-1 appendix F Power Cord Set Requirements ... F-1 appendix G Shipping Preparation... G-1 appendix H Replacing the Battery...

  • Page 8: Specifications

    preface SING UIDE This Reference Guide includes general information about your computer, troubleshooting and diagnostics information, and technical specifications. The following format conventions distinguish elements of the text throughout this guide: When keys must be pressed at the same time, the action is represented by the key names and the plus (+) symbol.
  • Page 9 LEEE The following words and symbols mark special messages throughout this guide: Text set off in this manner presents clarifying information, specific instructions, commentary, sidelights, or points of information. Compaq is committed to making environmentally friendly products. Your computer was produced in a chlorofluorocarbons (CFC)-free factory.

  • Page 10: Intelligent Manageability

    Your Compaq Deskpro 4000N Network Personal Computer is a Network PC designed to deliver lower ownership costs in a managed business environment in a dramatically smaller form factor. Its centrally manageable design increases security and ease of use while providing high levels of performance. (See Chapter 4, “Upgrading the Desktop Computer”...
  • Page 11 One 1.6-GB EIDE hard drive installed in the internal 3.5-inch, third-height drive bay Compaq Netelligent 10/100 TX Embedded UTP Controller; including RJ-45 cable and AUI interface; an AUI-BNC connector is optional Compaq Enhanced Keyboard One PCI expansion slot 76-watt continuous power supply Compaq-supplied drivers and utilities The following Compaq software is preloaded on the computer: Partition-based Compaq Diagnostics utilities...
  • Page 12 Ref. Component Power Switch Hard Drive Activity Light Power-On Light Function Turns the computer on and off. Turns on when the hard drive is reading or saving data. Turns on when power to the computer is turned on and blinks (optional) in Energy Saver mode.
  • Page 13 Ref. Connector Voltage Select Switch Ethernet RJ-45 Activity Lights Ethernet AUI Connector (15-pin connector) Mouse Connector Power Cord Universal Serial Bus (USB) Connectors Parallel Connector Serial Connector Ethernet RJ-45 Connector Keyboard Connector Monitor Connector Function Switches voltage between 115V (U.S.) and 230V to match geographical requirements.
  • Page 14 The computer comes standard with one 1.6-GB hard drive located in a standard 3.5-inch, third-height internal drive bay (shown below). To verify the type, size, and capacity of the hard drive installed in the computer, run the View System Information (INSPECT) utility available at computer startup.
  • Page 15 Selected multifunctional keys are shown in this drawing. Reference Ctrl Used in combination with another key, its effect depends on the application software you are using. Windows Used to open the Start menu in Microsoft Windows NT. Used in combination Logo* with other keys to perform other functions.
  • Page 16 Windows Logo Key Combination Windows logo key + F1 Windows logo key + Tab Windows logo key + E Windows logo key + F Windows logo key + Ctrl+F Windows logo key + M Shift+Windows logo key + M Windows logo key + R You may use the Windows Logo keys in combination with other keys to perform certain functions in Windows NT, as shown in the following table:...
  • Page 17 Never restrict the airflow into the computer by blocking the front vents or air intake. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
  • Page 18 chapter Intelligent Manageability combines innovative hardware technology with PC LAN management tools from Compaq and other leading vendors to make Compaq computers easier to inventory, troubleshoot, protect, and maintain. Intelligent Manageability features focus on: Asset Management Fault Management Security Management Configuration Management Integration Management Conducting a physical inventory of personal computers, key...
  • Page 19 Compaq Insight Manager PC LAN management products from the Compaq Management Solutions Partners Management software products supporting the Desktop Management Interface Revision 2.0 (DMI 2.0) Simplify and help ensure the accuracy of inventory and accounting procedures Streamline service calls by giving the administrator fast...

  • Page 20: Using Enhanced Compaq Insight Personal Edition

    To use Enhanced Compaq Insight Personal Edition (Diagnostics for Windows), complete the following steps: 1. Double-click the Enhanced Compaq Insight Personal Edition icon, located in the Control Panel. The screen displays an overview of the computer hardware and software. 2. For specific hardware and software information, select a category from the Category menu or from the toolbar.

  • Page 21: Prefailure Warranty

    Insight Manager or other SNMP-based management products (e.g., HP OpenView or IBM Tivoli TME10 NetView), the computer also sends a fault notice to the network management application. The SMART II hard drive monitors hard drive activity to predict failures before they occur. Fault prediction and failure...

  • Page 22: Surge-Tolerant Power Supply

    Certain new Compaq monitors detect when the operating temperature exceeds the normal range or when a hardware fault occurs. Monitor hardware faults may include the following: Power voltage out of range Power current out of range Horizontal deflection Vertical deflection I/O controller operation failure If the monitor detects one of these conditions, the computer will send an alert over the network to the system administrator.

  • Page 23: Security Management

    Compaq Floppy Disk Software* (FDS) must be installed on the second computer in order to establish a serial connection and enable the Deskpro 4000N to use the diskette drive. *Compaq Floppy Disk Software is available through the Compaq World Wide Web Site (www.compaq.com)

  • Page 24: Quicklock/Quickblank

    continued Feature Purpose Power-On Prevents use of the computer until the password Password is entered. This can apply to both initial computer startup and restarts. A power-on password must be established in order to use QuickLock/QuickBlank. QuickLock/ Disables keyboard and mouse interface, and can QuickBlank blank the screen without exiting application.
  • Page 25 1. Turn on the computer. 2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again to access the utility.
  • Page 26 To establish a power-on password through Computer Setup, complete the following steps: 1. Turn on the computer. 2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. If you do not press the F10 key while the message is displayed, you must turn the computer off, then on again to access the utility.
  • Page 27 If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the computer, then turn it on again before you can continue. To change the power-on or setup password, complete the following steps: 1.

  • Page 28: System Board Jumpers And Switches

    1. Turn off the computer and disconnect the power cord from the electrical outlet. 2. Remove the computer cover and the expansion card cage. Refer to Chapter 4, “Upgrading the Desktop Computer” for computer disassembly instructions. 3. Set switch SW1, position 1, to the ON position.

  • Page 29: Establishing A Power-On Password Using Computer Setup

    4. Reassemble and restart the computer. Your password is disabled and cleared. When you restart the computer, and the screen displays the message: “system options not set,” you should verify the system date and time. To establish new power-on and Setup passwords, you must set switch SW1, position 1, back to the OFF position, clear CMOS, and go to F10 Setup.
  • Page 30 QuickLock/QuickBlank disables the keyboard and mouse interface, and can blank the screen, without exiting any applications that are currently running. To enable the QuickLock and QuickBlank features, complete the following steps: 1. Turn on the computer. 2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key.

  • Page 31: Configuration Management

    Once in an application, enter the QuickLock key combination (Ctrl+Alt+L). The keyboard and mouse (or other input device connected to the mouse connector) is disabled. The application cannot be accessed, but remains in view, unless the QuickBlank feature is also enabled through the Computer Setup utility. To enable the keyboard and input device connected to the mouse connector, enter the power-on password.
  • Page 32 To upgrade the ROM after you receive an upgraded ROMPaq diskette, complete the following steps: 1. Turn off the Deskpro 4000N. 2. Connect a second computer to the Deskpro 4000N using only a null modem cable connected to the serial ports on the rear panels of both computers.
  • Page 33 4000N. 8. Restart the Deskpro 4000N. Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote Compaq Deskpro 4000N Network Personal Computers directly from the centralized network management console. Enabling the system administrator to perform this task remotely, on multiple computers, results in a consistent deployment of and greater control over Deskpro 4000N ROM images over the network.
  • Page 34 ROMPaq diskette, which will program the system ROM with a valid image. To use the ROMPaq diskette, the Deskpro 4000N must be connected to a second computer through a serial cable. In order to use the second computer’s diskette drive as an external diskette drive on...
  • Page 35 To recover the system after hearing the FailSafe Boot Block beeps, complete the following steps: 1. Turn off the Deskpro 4000N. 2. Connect a second computer to the Deskpro 4000N using only a null modem cable connected to the serial ports on the rear panels of both computers.
  • Page 36 Caps Scroll Lock Lock Lock Meaning and Required Action System requires setup password. Enter the setup password. The light remains turned on until you enter a valid setup password. System could not start from diskette because the ROMPaq diskette is not present, is bad, or the drive is not ready. Insert a valid ROMPaq diskette, turn the power off, then turn the power on.
  • Page 37 The Remote Boot and Operating System Installation feature allows the Compaq Deskpro 4000N to be booted from a network server that supports network server boots or from a second computer connected through a null modem cable. The network service boot feature is usually used as a first-time setup and configuration tool.
  • Page 38 Remote Security Management is performed in two stages: 1. System administrator uses the Remote Management Setup software on a centralized management console to define the security parameters. 2. System administrator uses a PC LAN management product to distribute the settings over the network to remote Compaq Deskpro 4000 Personal Computers.
  • Page 39 The Replicated Setup feature gives an administrator the ability to easily copy one Deskpro 4000N setup configuration to other computers of the same model. This allows for faster, more consistent configuration of multiple Deskpro 4000N computers. To use Replicated Setup in Computer Setup, complete the following steps: 1.
  • Page 40 You can configure the power button of the Compaq Deskpro 4000N Network Personal Computer to function as a suspend button. This feature enables quick recovery from a very low power state and promotes decreased power usage. To configure the power button to function as a suspend button, complete the following steps: 1.
  • Page 41 ROM images needed to run MS-DOS, Microsoft Windows 3.1, Windows 95, Windows NT Workstation, and IBM OS/2 on your Compaq commercial desktop product. You can download the software from the Compaq World Wide Web site (www.compaq.com).

  • Page 42: Universal Driver Manager

    The bundles also allow you to reinstall the software originally installed on your Compaq Deskpro 4000N. Compaq has created a Universal Driver Manager (UDM) that supports all Compaq QVision, S3, Cirrus Logic, and Matrox graphics adapters found on Compaq Deskpro products.

  • Page 43: Integration Management

    Compaq Insight Manager and the Insight Management Agents Compaq Management Solutions Partners Program The Desktop Management Task Force (DMTF) is an industry body created in 1992 with the goal of standardizing systems manageability. DMTF established the Desktop Management Interface (DMI) framework to standardize access to PC configuration data.
  • Page 44 PC LAN management products. These products provide remote access to the AssetControl features so that LAN and PC administrators can manage Compaq Deskpro 4000N information from a central location. The partnership ensures that the benefits of Intelligent Manageability are accessible through a broad range of vendors.
  • Page 45 In addition to integrating Intelligent Manageability features with the PC LAN management applications highlighted above, Compaq also integrates these features with industry-leading enterprise management platform applications. This Compaq initiative ensures compatibility and integration of AssetControl and Fault Management features with tools that manage servers, hubs, routers, uninterruptible power supplies (UPSs), and other network devices.
  • Page 46 Deskpro 4000N to use the diskette drive. Hard drive: Allows the Deskpro 4000N to boot from the internal hard drive. If the internal hard drive does not have operating system software installed on it, the Deskpro 4000N will attempt to boot from the network.
  • Page 47 100 Base-TX operation requires the use of Category 5 UTP cable with an RJ-45 network connection. The controller also features Remote Wakeup, which allows the system administrator to power on a client computer from a remote location, through the use of supported PC LAN management tools.
  • Page 48 The following Ethernet connectors are built into the computer on the rear panel: RJ-45 (8-pin) connector AUI (15-pin) connector An AUI-BNC transceiver is optional. The network can only be active on one connector or the other. By default, your computer is configured for 10/100 operation with the RJ-45 connector.
  • Page 49 To connect to an Ethernet network, complete these steps: 1. Using the network cable appropriate for your network, connect one end of the network cable to the main network connection the Ethernet AUI Connector. The Ethernet AUI Connector connects the Ethernet network using an AUI cable or an AUI to BNC transceiver.
  • Page 50 During 100Mbs operation, the yellow link light indicates scrambler lock and the receipt of valid idle codes. The green activity light illuminates when the computer detects network activity. When the system is connected to a highly used network, the green activity light will remain on almost constantly.
  • Page 51 5. Select Duplex Settings and change the value from AUTO to Full or Half, depending on the capabilities of your network. 6. Exit the Network control application. You will be prompted to restart your computer in order for the changes to take affect. The device drivers in the network software enable the computer to communicate with the network.

  • Page 52: Device Installation Sequence

    Compaq Deskpro 4000N Network Personal Computers make upgrades and service easy with a slide-out system board and tool-less access to most internal components. Quick Release Cover Latches, located on the sides of the computer, allow easy removal of the computer cover without the use of tools.
  • Page 53 You can install the Compaq Deskpro 4000N Network Personal Computer on, under, or beside your workspace. There are three methods of installation: the self-mounting method, the bracket mounting method, and the drawer install method. A mounting bracket is a Compaq-supplied option.
  • Page 55 When installing a Deskpro 4000N chassis in a drawer, the following conditions must be met to ensure proper air flow: 1. There must be at least three-inches (7.6-cm) of clear space between the back of the drawer and anything behind it such as a wall or the back panel of a desk.
  • Page 56 To prepare the computer for disassembly, complete the following steps: 1. Turn off the computer and any devices connected to it. 2. Disconnect the power cord from the electrical outlet and then from the computer. 3. Disconnect all peripheral device cables from the computer. During disassembly, label each cable as you remove it, noting its position and routing.
  • Page 57 3. Install any optional equipment (PCI expansion board or memory). Refer to the applicable sections or the documentation that comes with the optional equipment for instructions. 4. Replace the computer cover. 5. Turn on the monitor, computer, and any devices you want to test.
  • Page 58 To install optional equipment, you must remove the computer cover to gain access to internal components. The Quick Release Cover Latches located on the sides of the computer allow easy removal of the computer cover without the use of tools. To remove the cover, follow these steps: 1.
  • Page 59 To remove the expansion card cage, complete the following steps: 1. Prepare the computer for disassembly. 2. Remove the system unit cover. 3. Pull the expansion card cage straight up to remove it from the chassis. When installing the expansion card cage, ensure that the tab on the brace latches into the slot on the side of the power supply.
  • Page 60 Your Deskpro 4000N Network Personal Computer has a single PCI expansion slot located on the expansion card cage. To install an expansion board, complete the following steps: 1. Prepare the computer for disassembly. 2. Remove the system unit cover. 3. Remove the expansion card cage.
  • Page 61 To insert or remove a memory module, complete the following steps: 1. Prepare the computer for disassembly. 2. Remove the system unit cover. 3. Rotate the Easy Access Drive Bay to an upright position.
  • Page 62 4. Press out on both latches of the DIMM socket at the same time . This releases the module and partially pushes it out of the socket. 5. Lift the module from the socket. 6. To install a memory module, reverse the procedure. Push the module down into the socket, ensuring that it is fully inserted and properly seated...
  • Page 63 Your Deskpro 4000N Network Personal Computer has a single hard drive that may be replaced. This section describes how to replace that hard drive. The 3.5-inch hard drive is located on the right side of the computer. To remove the drive, complete the following steps: 1.
  • Page 64 Pull the locking lever on the left side of the drive to the left. Slide the drive to the rear of the bay, then lift the drive from the bay. When replacing the hard drive, transfer the four screws from the old drive to the new one. There are two shoulder-head screws on the left side of the drive and two hi-top screws on the right side.
  • Page 65 A standard cable lock bracket ships with the PC and may be used to secure the computer to a fixed object to prevent theft. To install the bracket, complete the following steps: 1. Separate the pieces of the security bracket by bending the metal where the three pieces join.

  • Page 66: Configuration And Diagnostics Utilities

    To upgrade the diagnostics software Upgrading the diagnostics software requires connection to a second computer, which must have optional FDS software installed in order to establish a serial connection and enable the Deskpro 4000N to use the diskette drive.

  • Page 67: Compaq Utilities

    When you add or remove optional equipment, you may need to reconfigure the computer to recognize these changes. This section describes the options available in Compaq Utilities. When using these utilities, see the online help for specific information. To access the Compaq Utilities menu, complete the following steps: 1.

  • Page 68: Computer Setup

    The main screen of Computer Setup includes two buttons: Built-In Devices and Add-In Devices. The following tables list and describe the options available under each of the two buttons: Sub-Menu Button Configuration Option Video Driver and resolution Storage IDE Devices SCSI Devices Boot Order Input Devices...
  • Page 69 continued Sub-Menu Button Configuration Option Security Management Setup Password Advanced System Information Processor System Parameters Quick Boot Description or Function Allows you to establish Setup (administrator) password, controlling access to Computer Setup. Allows you to disable USB ports, serial ports, parallel ports, and network controller.
  • Page 70 continued Sub-Menu Button Configuration Option System Information POST Messages (continued) Date/Time Communications Serial Ports Parallel Port Description or Function Allows you to specify Clean Boot or Descriptive Boot. Clean Boot suppresses most system messages during POST, such as memory count and non- error text messages.
  • Page 71 continued Sub-Menu Button Configuration Option Power Management Energy Save Power Button Mode Sub-Menu Button Description PCI Boards Lists installed PCI boards. Allows you to View or Edit board information. Also allows you to View or Edit embedded devices such as video, network, and IDE controllers. Description or Function Allows you to enable or disable Energy Save.

  • Page 72: Error Messages

    The menu bar near the top of the main Computer Setup screen includes the following options: File, View, and Help. Use the File menu to: Save and Restore System Configuration (Replicated Setup) Save Changes and Exit Exit without Saving Changes Set Defaults and Exit For more information about Replicated Setup, refer to Chapter 2, “Using Intelligent Manageability.”...
  • Page 73 4. When the test option menu appears, select the option to view the device list. 5. Verify that TEST correctly detected the devices installed. This utility will detect all devices manufactured by Compaq; devices from other manufacturers may not be detected.

  • Page 74: View System Information (Inspect)

    Use View System Information (INSPECT) in the following instances: To view information about the system once it has been configured. To save, print, or display the information generated by INSPECT. It is recommended that you run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center.
  • Page 76 chapter This chapter provides information on how to identify and correct some common disk, display, memory, network, and software problems. It also identifies and explains some common messages you may receive on the screen. Consult Appendix C, “Error Messages,” for an explanation of specific messages that may display during the power-on self- test (POST) at startup.
  • Page 77 If you encounter some minor problem with your computer, monitor, or software, refer to the following list of general suggestions before taking further action: Check that the computer and monitor are plugged into a working electrical outlet. Check to see that the computer is turned on and the green power light is on.
  • Page 78 The Prefailure Warranty ensures that, when you receive notification of a prefailure condition through Compaq Insight Manager, the component is replaced under warranty. Deskpro 4000N components covered by the Prefailure Warranty include: Smart II hard drives Optional Error Correcting Code (ECC) memory (with ECC...

  • Page 79: Replacing The Battery

    While your computer is configured for your particular hardware and software, problems you encounter while working may not be unique. Eliminating the typical problems described in this section may save you time and money. If you do have a problem with your computer, consider the problems and possible solutions outlined in the following series of tables.
  • Page 80 If you encounter disk problems, refer to the common causes and solutions listed in the following table. Problem Cause A problem has occurred The directory structure is bad, with a disk transaction or there is a problem with a file. Drive not found Cable is loose.
  • Page 81 If you encounter display problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in the following table. Problem Cause Blank screen Monitor is not turned on and the monitor light is not on. The cable connections are not correct.
  • Page 82 continued Problem Cause Video colors are wrong This indicates that either the cabling or monitor impedance is incorrect. Dim characters The brightness and contrast controls are not set properly. Cables are not properly connected. The RGB switch on the back of the monitor is incorrectly set.
  • Page 83 If you encounter printer problems, refer to the documentation that came with your printer and to the common causes and solutions listed in the following table. Problem Cause Printer will not print Printer is not turned on and online. The correct printer drivers for your application are not installed.
  • Page 84 If you encounter hardware installation problems, refer to the documentation that came with the hardware option and to the common causes and solutions listed in the following table. Problem Cause A new device is not Computer Setup or the recognized as part of the configuration utility has not computer system been run to configure the new...
  • Page 85 continued Problem Cause Network status link light No active network is detected. does not turn on or flashes. Network controller is not set up properly. System is configured for AUI connection. Network driver is not properly loaded. System cannot autosense the network.
  • Page 86 continued Problem Cause Diagnostics reports a The cable is not securely failure. connected. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the cable. The network controller is defective.
  • Page 87 continued Problem Cause Network controller The files containing the stopped working without network drivers are corrupted. apparent cause. The cable is not securely connected. The network controller is defective. If you encounter memory problems, refer to the common causes and solutions listed in the following table. Problem Cause Out of Memory error...
  • Page 88 The Local Alert Pop-Up Dialog notifies you of an impending or actual hardware failure. If the computer is connected to a network and the Compaq Insight Management Desktop Agents are installed and configured, an SNMP trap (message) is sent to the specified SNMP-compliant management application.
  • Page 89 Locate your geographical area from the following table and use one of the telephone numbers for Compaq assistance. General Information Numbers Product information, technical assistance, and the location of your nearest Compaq authorized dealer, reseller, or service provider. Technical Support Numbers Hardware technical support in analyzing system configuration and diagnostic problems or troubleshooting.
  • Page 90 Location Argentina General Information Technical Support Australia General Information Technical Support PaqFax Austria General Information* Technical Support* Ordering Backup Software Belgium/Luxemburg General Information* Compaq Care Center* Compaq Care Center Fax General Fax FaxPaq Ordering Backup Software Ordering Backup Software Fax Brazil General Information * Toll-free, domestic telephone number...
  • Page 91 Location Canada General Information Technical Support Customer Support Ordering Backup Software Battery Pack Recycling Caribbean General Information Technical Support Chile General Information Technical Support China General Information Technical support PaqFax Compaq Verification Center Compaq Management Service Center Colombia General Information Technical Support Czech Republic General Information...
  • Page 92 QuickLine (BBS) France General Information Technical Support Germany General Information* General Information Fax* All Products Fax* Menu Selection* Presario Hotline* Notebook Hotline* Desktop Hotline* Server Hotline* QuickLine* FaxPaq* Hong Kong General Information Technical Support PaqFax Hungary General Information Technical Support...
  • Page 93 Location India General Information PaqFax Israel General Information Technical Support Italy General Information Technical Support Ordering Backup Software Japan General Information* Technical Support* Presario* Windows 95 Support* Ordering Backup Software* FaxStation Korea General Information Technical Support Malaysia General Information Technical Support * Toll-free, domestic telephone number Country Code Telephone Number...
  • Page 94 Location Mexico General Information Technical Support PaqFax Netherlands General Information Presario Customer Support* Presario Fax* Customer Support for all other products* Fax for all other products* QuickLine Bulletin Board New Zealand General Information Norway General Information Technical Support Poland General Information Technical Support Portugal General Information...
  • Page 95 Technical support, key accounts Technical support, charged calls* FaqPax (hämtfax) QuickLine (BBS) Switzerland InfoLine Presario Hotline* Equipment Hotline (Desktop and Notebooks) Systems Hotline (Server and Internetworking Products) QuickLine Bulletin Board Ordering Backup Software * Toll-free, domestic telephone number Country Code Telephone Number...
  • Page 96 Location Taiwan General Information Technical Support Email Address Thailand General Information United Arab Emirates (Dubai) General Information United Kingdom General Information FaxPaq QuickLine Bulletin Board United States General Information Technical Support PaqFax Download Facility (modem access only) Ordering Backup Software Battery Pack Recycling Venezuela General Information...
  • Page 98 appendix This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 99 Or call (281) 514-3333. To identify this product, refer to the Series number found on the product. Compaq Deskpro 4000N Network Personal Computers marked with the Energy Star Logo are compliant with the U.S. Environmental Protection Agency (EPA) Energy Star Computers Program 2.0.
  • Page 100 The power management feature of your computer is compatible with any network operating system or environment that supports APM1.1. This means the users in those environments will not be disconnected from the network during the low-power operating state. The Power Management feature, when used in conjunction with an external Energy Star compliant monitor, will support the power-down features of the monitor.
  • Page 101 The Compaq Deskpro 4000N Network Personal Computers, when combined with Compaq Brand keyboards and monitors that bear the “GS” approval mark, meet the requirements of ZH 1/618 (German Safety Regulations for Display Work Places in the Office Sector). The installation guides included with the monitor provide configuration information.
  • Page 102 The removable laser product is classified as a CLASS 1 LASER PRODUCT. These labels are located on the outside of the laser product: This system is classified as a CLASS 1 LASER PRODUCT. This label is located on the outside of your system. A similar label also appears on the internal laser product installed in your system.

  • Page 103: Power Cord Set Requirements

    In North America, dispose of nickel metal hydride or lithium- ion batteries by taking advantage of the Compaq battery recycling program. You will be provided with a postage-paid battery pack mailer preaddressed to a reclamation facility where the metals are recycled. In Europe, do not dispose of batteries with general household waste.
  • Page 104 1. The cord set must be approved for the country where it will be used. 2. The appliance coupler (that is, the connector to the device itself, not the wall plug) must have a configuration for mating with a EN60 320 appliance inlet (Standard Sheet C14). 3.
  • Page 105 1. The cord set fittings must bear the certification mark of the agency responsible for evaluation in a specific country. Acceptable agencies include: BSI (United Kingdom) CEBEC (Belgium) DEMKO (Denmark) EANSW (Australia) IMQ (Italy) KEMA (The Netherlands) NEMKO (Norway) 2. The flexible cord must be of a HAR (harmonized) type HO5VV-F 3-conductor cord with a minimum conductor size of 0.03 square inches (1.0 square millimeter).
  • Page 106 This appendix provides physical and performance specifications for the computer, keyboard, and mass storage devices. Desktop Dimensions Height Width Depth Weight Temperature Range Operating Shipping Power Supply Operating Voltage Range Rated Voltage Range Rated Line Frequency Rated Input Current (maximum)
  • Page 107 Dimensions Height Width Depth Weight Formatted Capacity Physical (MB) Logical (MB) Drive Type Transfer Rate Interface (MB/s) Seek Time (including settling) Single Track (ms) Average (ms) Full Stroke (ms) Disk Rotational Speed (RPM) Cylinders Logical Data Heads Logical Sectors per Track Logical Buffer Size (KB) 1.50 in...
  • Page 108 Physical Connectors Operating Environment Temperature Humidity Electrical Bus The RJ-45 and the AUI connectors require different cables. Following are the specifications for the cable required for each type of connector. The RJ-45 connection uses an unshielded twisted pair (UTP) cable of 22, 24, or 26 gauge. The cable must comply with the IEEE 802.3 10BASE-T standard.
  • Page 110 appendix Message Beeps* 101-ROM Error 1L, 1S 101-Option ROM 1L, 1S Checksum Error 162-System Options Not Set 163-Time & Date Not Set 164-Memory Size Error 201-Memory Error None * L = Long, S = Short This appendix lists the error codes that you may encounter during the Power-On Self-Test (POST) or after restarting the computer, the probable source of the problem, and what steps you can take to resolve the error condition.
  • Page 111 Replace DIMM if error persists. Replace the DIMM with a module conforming to the SPD standard. See Adding System Memory in Chapters 5, "Upgrading the Desktop Computer" and Chapter 6, "Upgrading the Minitower Computer." turned off. Replace the keyboard.
  • Page 112 Message Beeps* 404-Parallel Port Address Conflict Detected 501-Display Adapter 1L, 2S Failure 601-Diskette None Controller Error 602-Diskette Boot None Record Error 605-Diskette Drive Type Error 610-External None Storage Drive Failure 611-Primary Floppy Port Address Assignment Conflict 612-Secondary Floppy Port Address Assignment Conflict 912-The Computer None...
  • Page 113 Message Beeps* 1152-System Board Comm Port 2 Address Assignment Conflict 1721-SMART SCSI None Hard Drive detects imminent failure 1771-Primary Disk Port Address Assignment Conflict 1772-Secondary Disk Port Address Assignment Conflict 1780-Disk 0 Failure None 1781-Disk 1 Failure None 1782-Disk Controller None Failure 1790-Disk 0 Failure...
  • Page 114 Message Beeps* 1800-Temperature None Alert Invalid Electronic None Serial Number Audible Failsafe Boot Block 1L, 3S * L = Long, S = Short Continued Probable Cause Recommended Action Internal temperature exceeds specification. Electronic serial number has become corrupted. Power-on successful. None.
  • Page 116 appendix This appendix contains the pin assignments for all external connectors:...
  • Page 119 Ground (-) Collision Detect (+) Collision Detect (-) Transmit Data (+) Transmit Data Ground Ground (-) Receive Data (+) Receive Data +12V Supply Ground Ground Not Used Not Used Not Used Not Used...
  • Page 120 appendix A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage, observe the following precautions: Avoid hand contact by transporting and storing products in static-safe containers.
  • Page 121 Use conductive field service tools. Use a portable field service kit with a folding static- dissipating work mat. If you do not have any of the suggested equipment for proper grounding, contact your Compaq authorized dealer, reseller, or service provider. For more information on static electricity, contact your Compaq authorized dealer, reseller, or service provider.
  • Page 122 appendix The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment.
  • Page 123 NOTES: 1. The flexible cord must be <HAR> Type HO5VV-F, 3- conductor, 1.0 mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used. 2.
  • Page 124 appendix In preparation for shipping the computer, complete the following steps: 1. Back up the hard drive files onto a shared (network) drive. Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit. The hard drive locks automatically when the system power is turned off.
  • Page 126 appendix The real-time clock battery that came with the computer is nonreplaceable and is permanently installed on the system board. To install the external real-time battery, complete the following steps: 1. Prepare the computer for disassembly. 2. Remove the system unit cover . 3.
  • Page 127 The battery connector is keyed for proper installation. 4. Remove the backing from the adhesive on the hook-and- loop fastener strip attached to the battery, and attach the battery as shown. 5. Replace the system unit cover. 6. Place the sticker contained in the battery kit onto the back of the computer above the power connector.
  • Page 128 This chapter provides jumper and DIP switch information for the Compaq Deskpro 4000N Network Personal Computer.
  • Page 129 For information on using the position 1 switch to disable a password, see Chapter 2, “Using Intelligent Manageability.” To change DIP switch and jumper settings, you must remove the computer cover. For procedures on removing the computer cover, refer to Chapter 4, “Upgrading the Desktop Computer.”...
  • Page 130 The computer's configuration (CMOS) may occasionally be corrupted. If this happens, it is necessary to clear the CMOS memory. To clear and reset the configuration perform the following procedure: 1. Prepare the computer for disassembly. 2. Remove the system unit cover. 3.

  • Page 131: Electrostatic Discharge

    administrator (setup) password, 2-7 Asset Management, 2-1 enabling network connector, 3-3 network connector, 1-4, 3-3 network installation procedure, 3-4 autosensing capabilities, disabling, 3-5 backup diskettes ordering, 2-26 battery removal and replacement, H-1 beeps, 2-18 blank screen, 6-6 buttons power, 2-22 cable lock provision, 2-6 cache, 1-1 care of your computer, 1-8...

  • Page 132: Connector Pin Assignments

    Ethernet AUI connector pin assignments, D-4 RJ-45 connector pin assignments, D-3 expansion slots, 1-2 FailSafe Boot Block ROM, 2-18 Fault Management, 2-3 flash ROM, 2-15 graphics controllers solving problems, 6-6 grounding methods, E-1 hard drive specifications, B-3 hardware installation solving problems, 6-9 icon broken key, 2-10 key, 2-9...

  • Page 133: Preloaded Software

    disabling autosensing capabilities, 3-5 enabling AUI connector, 3-3 enabling Remote Wakeup, 2-22 installing drivers, 3-6 interface controller specifications, B-4 Remote Wakeup, 3-2 solving problems, 6-9 status lights, 3-4 operating system, 1-1 optional equipment adding or removing, 4-6 solving installation problems, 6-9 out of memory error, 6-12 Ownership Tag, 2-7 parallel...
  • Page 134 Security Management, 2-6 features, 2-6 lock, 2-6 serial connector, 1-4 interface control, 2-6 serial interface pin assignments, D-2 setup password, 2-7 clearing, 2-12 shipment preparation, G-1 software preloaded, 1-2 protecting, 2-26 solving problems, 6-13 support, 2-24 specifications, B-1 computer, B-1, B-2 hard drives, B-3 keyboard, B-2 network cable, B-4...

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