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Axis Q8752-E Mk II User Manual

Bispectral ptz network camera
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AXIS Q8752-E Mk II Bispectral PTZ Network Camera
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Summary of Contents for Axis Q8752-E Mk II

  • Page 1 AXISQ8752-EMkIIBi spectralPTZNetworkCamera AXIS Q8752-E Mk II Bispectral PTZ Network Camera User manual...

  • Page 2: Table Of Contents

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Table of Contents Solution overview ............................5 ................................5 Get started..............................6 Find the device on the network.........................6 Browser support ..........................6 Open the device's web interface........................7 Create an administrator account.......................7 Secure passwords ............................8 Verify that no one has tampered with the device software................8 Web interface overview ...........................8...
  • Page 3 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Preset positions ..........................36 Guard tours............................37 Limits ............................39 Motion ............................40 OSDI zones ............................40 Orientation aid ..........................41 Gatekeeper ............................41 Control queue ..........................41 Audio..............................41 Device settings ..........................41 Stream ............................42 Audio enhancement........................42 Recordings ............................42 Apps ..............................44 System..............................44...
  • Page 4 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Control button ..........................82 Connectors ............................82 Network connector .........................82 Audio connector ..........................83 I/O connector ..........................85 Power connector ..........................87 Illuminator connectors ........................89 Clean your device............................90 Troubleshooting............................91 Reset to factory default settings ......................91 AXIS OS options ............................91 Check the current AXIS OS version ......................92...

  • Page 5: Solution Overview

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Solution overview The AXIS Q87 Bispectral PTZ Network Camera is intended for mission-critical surveillance that demands 24-hour monitoring of restricted areas, such as airports. In difficult lighting conditions, the thermal channel can detect objects (1) that the visual channel can’t. To take advantage of this, you can set up the thermal channel to automatically detect motion, and send a signal to the visual channel to zoom in and record.

  • Page 6: Get Started

    Get started Find the device on the network To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

  • Page 7: Open The Device's Web Interface

    Open the device's web interface Open a browser and type the IP address or host name of the Axis device. If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.

  • Page 8: Secure Passwords

    Verify that no one has tampered with the device software To make sure that the device has its original AXIS OS, or to take full control of the device after a security attack: Reset to factory default settings. See .

  • Page 9: Configure Your Device

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Configure your device This section covers all the important configurations that an installer needs to do to get the product up and running after the hardware installation has been completed. Basic settings Set the capture mode Go to Video >...

  • Page 10: Select Scene Profile

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Adjust the focus. Click the focus recall button. Delete a focus recall area Pan, tilt, and zoom into the focus recall area you want to delete. The focus recall button toggles to minus when the camera detects a focus recall area: Click the focus recall button.

  • Page 11: Benefit From Ir Light In Low-Light Conditions By Using Night Mode

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Benefit from IR light in low-light conditions by using night mode Your camera uses visible light to deliver color images during the day. But as the visible light diminishes, color images become less bright and clear. If you switch to night mode when this happens, the camera uses both visible and near-infrared light to deliver bright and detailed black-and-white images instead.

  • Page 12: Handle Scenes With Strong Backlight

    To set the amount of WDR, select Low, Medium or High from the WDR level list. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest. Find out more about WDR and how to use it at axis.com/web-articles/wdr. Stabilize a shaky image with image stabilization Image stabilization is suitable in environments where the product is mounted in an exposed location where vibrations can occur, for example, due to wind or passing traffic.

  • Page 13: Show An Image Overlay

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Click Click the new mask and type a name. Adjust the size and placement of the privacy mask according to your needs. To change the color for all privacy masks, click Privacy masks and select a color.

  • Page 14: Add Street Names And Compass Direction To The Image

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Add street names and compass direction to the image Note The preset positions and compass direction will be visible in the compass field in all video streams and recordings. To activate the compass: Go to PTZ >...

  • Page 15: View And Record Video

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera To schedule the guard tour, go to System > Events. View and record video This section includes instructions about configuring your device. To learn more about how streaming and storage works, go to .

  • Page 16: Set Up Rules For Events

    Create a motion detection profile: Note If you run AXIS Motion Guard on both channels simultaneously, it can affect the frame rate and the general performance. Therefore, we recommend you to remove all AXIS Motion Guard profiles on the visual channel.

  • Page 17: Audio

    To add audio capability to your Axis network video device, connect the portcast compatible Axis audio device and I/O Interface between your device and the PoE switch which provides power.

  • Page 18: Set Up Washer

    2 Axis portcast device 3 Switch Once the devices are connected, an audio tab becomes visible in the settings for your Axis network video device. Go to the audio tab and turn on Allow audio. See your Axis portcast device’s user manual for more information.

  • Page 19: The Web Interface

    Status Device info Shows the device information, including AXIS OS version and serial number. Upgrade AXIS OS: Upgrade the software on your device. Takes you to the Maintenance page where you can do the upgrade. Time sync status Shows NTP synchronization information, including if the device is in sync with an NTP server and the time remaining until the next sync.

  • Page 20: Video

    Shows what kind of access to the device that is active, what encryption protocols are in use, and if unsigned apps are allowed. Recommendations to the settings are based on the AXIS OS Hardening Guide. Hardening guide: Link to AXIS OS Hardening guide where you can learn more about cybersecurity on Axis devices and best practices.
  • Page 21 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Click to play the live video stream. Click to freeze the live video stream. Click to take a snapshot of the live video stream. The file is saved in the ‘Downloads’ folder on your computer.

  • Page 22: Installation

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera • Autoplay: Turn on to autoplay a muted video stream whenever you open the device in a new session. • Client stream information: Turn on to show dynamic information about the video stream used by the browser that shows the live video stream.
  • Page 23 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Important We recommend you not to use multiple image correction features at the same time, since it can lead to performance issues. Barrel distortion correction (BDC) : Turn on to get a straighter image if it suffers from barrel distortion.

  • Page 24: Image

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Image Appearance...
  • Page 25 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Scene profile : Select a scene profile that suits your surveillance scenario. A scene profile optimizes image settings, including color level, brightness, sharpness, contrast, and local contrast, for a specific environment or purpose.
  • Page 26 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Wide dynamic range : Turn on to make both bright and dark areas of the image visible. Local contrast : Use the slider to adjust the contrast of the image. A higher value makes the contrast higher between dark and light areas.
  • Page 27 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Light environment: • Automatic: Automatic identification and compensation for the light source color. This is the recommended setting which can be used in most situations. • Automatic – outdoors : Automatic identification and compensation for the light source color.
  • Page 28 AXIS Q8752-E Mk II Bispectral PTZ Network Camera IR-cut filter: • Auto: Select to automatically turn on and off the IR-cut filter. When the camera is in day mode, the IR-cut filter is turned on and blocks incoming infrared light, and when in night mode, the IR-cut filter is turned off and the camera’s light sensitivity increases.
  • Page 29 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Exposure mode: • Automatic: The camera adjusts the aperture, gain, and shutter automatically. • Automatic aperture : The camera adjusts the aperture and gain automatically. The shutter is fixed. • Automatic shutter : The camera adjusts the shutter and gain automatically.
  • Page 30 AXIS Q8752-E Mk II Bispectral PTZ Network Camera • Right : Uses an area with a fixed size and position in the right part of the image to calculate the exposure. • Spot: Uses an area with a fixed size and position in the live view to calculate the exposure.

  • Page 31: Stream

    Zipstream is a bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example, in scenes with moving objects. When the scene is more static, Zipstream applies a lower bitrate, and thereby reduces the required storage.
  • Page 32 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Select the bitrate reduction Strength: • Off: No bitrate reduction. • Low: No visible quality degradation in most scenes. This is the default option and it can be used in all types of scenes to reduce the bitrate.
  • Page 33 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Include: Turn on to use audio in the video stream. Source : Select what audio source to use. Stereo : Turn on to include built-in audio as well as audio from an external microphone.

  • Page 34: Overlays

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Overlays : Click to add an overlay. Select the type of overlay from the dropdown list: • Text: Select to show a text that is integrated in the live view image and visible in all views, recordings and snapshots.
  • Page 35 – Label: Enter the text label for the x axis. – Time window: Enter how long time the data is visualized. – Time unit: Enter a time unit for the x axis. – Y axis – Label: Enter the text label for the y axis.

  • Page 36: Privacy Masks

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Privacy masks : Click to create a new privacy mask. Privacy masks: Click to change the color of all privacy masks, or to delete all privacy masks permanently. Cell size: If you choose mosaic color, the privacy masks appear as pixilated patterns. Use the slider to change the size of the pixels.

  • Page 37: Guard Tours

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Preset positions • Create preset position: Create a new preset position based on the current position of your camera. – Thumbnail: Turn on to add a thumbnail image for the preset position.
  • Page 38 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Settings • General settings – Name: Enter a name for the guard tour. – Play guard tour in random order: Turn on to make the camera move unpredictably between the preset positions during the guard tour.

  • Page 39: Limits

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Limits To narrow down the area under surveillance, you can limit the PTZ movements. Save as Pan 0 : Click to set the current position as zero-point for pan coordinates. Pan-tilt limits: The camera uses the coordinates of the center of the image when you set pan-tilt limits.

  • Page 40: Motion

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Motion Proportional speed : Turn on to set the maximum proportional speed. • Max proportional speed : Set a value between 1 and 1000 to limit the pan and tilt speed. Max proportional speed is defined as a percentage, where the value 1000 equals 1000%.

  • Page 41: Orientation Aid

    PTZ control queue: Turn on to place PTZ control requests in a queue. This displays the users status and position in the queue. To use the PTZ controls in AXIS Camera Station, turn off this setting. – Enter queue: Click to add your request for PTZ control to the queue.

  • Page 42: Stream

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Allow stream extraction : Turn on to allow stream extraction. Input type: Select the type of input, for instance, if it’s a microphone or line. Power type: Select power type for your input.
  • Page 43 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Play the recording. Stop playing the recording. Show or hide information and options about the recording. Set export range: If you only want to export part of the recording, enter a time span. Note that if you work in a different time zone than the location of the device, the time span is based on the device’s time zone.

  • Page 44: Apps

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Apps Add app: Install a new app. Find more apps: Find more apps to install. You will be taken to an overview page of Axis apps. Allow unsigned apps : Turn on to allow installation of unsigned apps.

  • Page 45: Network

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Synchronization: Select an option for the device’s date and time synchronization. • Automatic date and time (manual NTS KE servers): Synchronize with the secure NTP key establishment servers connected to the DHCP server.
  • Page 46 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Assign IPv4 automatically: Select to let the network router assign an IP address to the device automatically. We recommend automatic IP (DHCP) for most networks. IP address: Enter a unique IP address for the device. Static IP addresses can be assigned at random within isolated networks, provided that each address is unique.
  • Page 47 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Allow access through: Select if a user is allowed to connect to the device through the HTTP, HTTPS, or both HTTP and HTTPS protocols. Note If you view encrypted web pages through HTTPS, you might experience a drop in performance, especially when you request a page for the first time.
  • Page 48 AXIS Q8752-E Mk II Bispectral PTZ Network Camera One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services. Allow O3C: • One-click: This is the default setting. Press and hold the control button on the device to connect to an O3C service over the internet.

  • Page 49: Security

    – Link up: Sends a trap message when a link changes from down to up. – Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. •...
  • Page 50 : Show more fields to fill in or select. • Secure keystore: Select to use Secure element or Trusted Platform Module 2.0 to securely store the private key. For more information on which secure keystore to select, go to help.axis.com/en-us/axis- os#cryptographic-support. •...
  • Page 51 When configured without a CA certificate, server certificate validation is disabled and the device tries to authenticate itself regardless of what network it is connected to. When using a certificate, in Axis' implementation, the device and the authentication server authenticate themselves with digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).
  • Page 52 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Blocking: Turn on to block brute-force attacks. A brute-force attack uses trial-and-error to guess login info or encryption keys. Blocking period: Enter the number of seconds to block a brute-force attack. Blocking conditions: Enter the number of authentication failures allowed per second before the block starts.

  • Page 53: Accounts

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera To install test software or other custom software from Axis on the device, you need a custom signed AXIS OS certificate. The certificate verifies that the software is approved by both the device owner and Axis. The software can only run on a specific device which is identified by its unique serial number and chip ID.
  • Page 54 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Add SSH account: Click to add a new SSH account. • Restrict root access: Turn on to restrict functionality that requires root access. • Enable SSH: Turn on to use SSH service.

  • Page 55: Events

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Client ID: Enter the OpenID username. Outgoing Proxy: Enter the proxy address for the OpenID connection to use a proxy server. Admin claim: Enter a value for the admin role. Provider URL: Enter the web link for the API endpoint authentication. Format should be https://[insert URL]/.
  • Page 56 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Recipients You can set up your device to notify recipients about events or send files. Note If you set up your device to use FTP or SFTP, don’t change or remove the unique sequence number that’s added to the file names.
  • Page 57 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Add a recipient: Click to add a recipient. Name: Enter a name for the recipient. Type: Select from the list: • – Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is specified under System >...
  • Page 58 ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend using SHA-256 due to stronger security over MD5. For more information on how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.

  • Page 59: Mqtt

    (IoT). It was designed for simplified IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device software can simplify integration of data and events produced in the device to systems which are not video management software (VMS).
  • Page 60 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Connect: Turn on or off the MQTT client. Status: Shows the current status of the MQTT client. Broker Host: Enter the hostname or IP address of the MQTT server. Protocol: Select which protocol to use.
  • Page 61 AXIS Q8752-E Mk II Bispectral PTZ Network Camera can let the broker deliver a message to other clients. This LWT message has the same form as an ordinary message and gets routed via the same mechanics. Send message: Turn on to send messages.

  • Page 62: Storage

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Note Connect to an MQTT broker before you add MQTT overlay modifiers. Add overlay modifier: Click to add a new overlay modifier. Topic filter: Add the MQTT topic that contains the data you want to show in the overlay.
  • Page 63 IP address can change) or that you use DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share since each device gets its own folder.

  • Page 64: Stream Profiles

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Important Risk of data loss and corrupted recordings. Do not remove the SD card while the device is running. Unmount the SD card before you remove it. Unmount: Click to safely remove the SD card.

  • Page 65: Onvif

    ONVIF enables interoperability between different vendor products, increased flexibility, reduced cost and future-proof systems. When you create an ONVIF account, you automatically enable ONVIF communication. Use the account name and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com.
  • Page 66 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Add accounts: Click to add a new ONVIF account. Account: Enter a unique account name. New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols.
  • Page 67 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Add media profile: Click to add a new ONVIF media profile. Profile name: Add a name for the media profile. Video source: Select the video source for your configuration. • Select configuration: Select a user-defined configuration from the list. The configurations in the drop-down list correspond to the device's video channels, including multiviews, view areas and virtual channels.

  • Page 68: Detectors

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Detectors Audio detection These settings are available for each audio input. Sound level: Adjust the sound level to a value from 0–100, where 0 is the most sensitive and 100 the least sensitive.

  • Page 69: Logs

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Lock nozzle position: First, pan and tilt the camera until the nozzle is in the center of the image. Then, turn on Lock nozzle position to save the camera position as the washer position. When you turn it on, the washer button appears in the live view.

  • Page 70: Plain Config

    Severity: Select which messages to send when triggered. CA certificate set: See the current settings or add a certificate. Plain config Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page.

  • Page 71: Maintenance

    Note All Axis device software is digitally signed to ensure that you only install verified software on your device. This further increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Axis Edge Vault” at axis.com.

  • Page 72: Troubleshoot

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Troubleshoot Reset PTR : Reset PTR if for some reason the Pan, Tilt, or Roll settings aren’t working as expected. The PTR motors are always calibrated in a new camera. But calibration can be lost, for example, if the camera loses power or if the motors are moved by hand.

  • Page 73: Learn More

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Learn more Color palettes To help the human eye distinguish details in a thermal image, you can apply a color palette to the image. The colors in the palette are artificially created pseudocolors that emphasize temperature differences.

  • Page 74: Overlays

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera You’ll see the privacy mask on all snapshots, recorded video, and live streams. You can use the VAPIX® application programming interface (API) to hide the privacy masks. Important If you use multiple privacy masks it may affect the product’s performance.

  • Page 75: How Do Image, Stream, And Stream Profile Settings Relate To Each Other

    H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
  • Page 76 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The more activity, the more bandwidth you need. With variable bitrate you are guaranteed constant image quality, but you need to make sure you have storage margins.

  • Page 77: Applications

    Applications are supported on channel 1. Important AXIS 3D People Counter is an application that is embedded in the device. We don’t recommend you to run any other applications on this device since it can affect the performance of the AXIS 3D People Counter.

  • Page 78: Secure Keystore

    Axis device is stolen. During the secure boot process, the read-write filesystem is decrypted and can be mounted and used by the Axis device.

  • Page 79: Specifications

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Specifications Product overview 1 Weathershield 2 Top cover 3 Inner cover 4 Positioning unit 5 Base unit screws 6 Base unit 7 Wiper 8 Front with protective foil 9 Visual lens 10 Thermal lens...

  • Page 80: Led Indicators

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera TOP COVER RS-485 POWER NETWORK STAT AUDIO IN 11 12 1 Top cover connector 2 RS485 connector 3 Power connector 4 Control button 5 RJ45 connector 6 Status LED 7 Audio in 3.5 mm connector...

  • Page 81: Sd Card Slot

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera SD card slot CAUTION Moving parts. Risk of injury. Keep your body parts away from the product when it’s in operation. Disconnect from power supply before installing or performing maintenance on the product.

  • Page 82: Buttons

    • Resetting the product to factory default settings. See or • Connecting to an AXIS Video Hosting System service. To connect, press and hold the button for about 3 seconds until the status LED flashes green. • Connecting to a one-click cloud connection (O3C) service over the internet. To connect, press and hold the button for about 3 seconds until the status LED flashes green.

  • Page 83: Audio Connector

    To comply with the IP66-rated design of the camera and maintain the IP66 protection, the supplied RJ45 Push-pull Connector (IP66) shall be used. Alternatively, use the RJ45 IP66-rated cable with premounted connector which is available from your Axis reseller. Don’t remove the plastic network connector shield from the camera.
  • Page 84 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Audio output 1 Tip 2 Ring 3 Sleeve Channel 1, unbalanced line, mono Channel 1, unbalanced line, mono Ground Balanced line, “hot” signal Balanced line, “cold” signal Ground Stereo unbalanced line, “left”...

  • Page 85: I/O Connector

    The I/O connector is connected to the housing (fan/heater) on delivery. In case of a fan or heater error, an input signal will be triggered in the camera. Set up an action rule in the camera to configure which action the signal shall trigger. For information about events and action rules, see the user manual available on axis. com.
  • Page 86 AXIS Q8752-E Mk II Bispectral PTZ Network Camera DC output Can be used to power auxiliary equipment. 12 VDC Note: This pin can only be used as power out. Max load = 50 mA Configurable 3–4 Digital input – Connect to pin 1 to activate, or leave...

  • Page 87: Power Connector

    Terminal connector for connecting AC/DC power supply. DC connector. Use the supplied adapter. This microUSB type B connector is for power only. We recommend using Axis microUSB power supply. AC/DC connector. Use the supplied adapter. 2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.
  • Page 88 AXIS Q8752-E Mk II Bispectral PTZ Network Camera 3-pin terminal block for power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.

  • Page 89: Illuminator Connectors

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Illuminator connectors Position Cable color (positioning Cable color (illuminators) Description unit) +24V IL Black Orange IL1 +VE Gray Purple IL1 -VE Blue Black Yellow +24V IL Orange Orange IL2 +VE White Purple...

  • Page 90: Clean Your Device

    AXIS Q8752-E Mk II Bispectral PTZ Network Camera Clean your device You can clean your device with lukewarm water. You can clean your device with lukewarm water and mild, nonabrasive soap. You can clean your device with lukewarm water and detergents that contain any of the following chemicals: •...

  • Page 91: Troubleshooting

    LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates. Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are...

  • Page 92: Check The Current Axis Os Version

    When the upgrade has finished, the product restarts automatically. When the product has been restarted, clear the web browser's cache. You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis. com/ products/axis-device-manager.
  • Page 93 Possible address The static IP address in the Axis device is used before the DHCP server sets a conflict with another dynamic address. This means that if the same default static IP address is also used device on the same by another device, there may be problems accessing the device.
  • Page 94 AXIS Q8752-E Mk II Bispectral PTZ Network Camera Problems with streaming Multicast H.264 only Check if your router supports multicasting, or if you need to configure the router accessible local settings between the client and the device. You might need to increase the TTL clients (Time To Live) value.
  • Page 95 Maybe there an e-mail with an image every hour are too many • An installed and running application, such as AXIS Video Motion Detection, viewers.’ in will always consume a video stream, whether it is used or not. A stopped Chrome/Firefox, application does not consume a video stream.

  • Page 96: Performance Considerations

    Using palettes affects the product’s CPU load which in turn affects the frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications on the Visual and Thermal channels simultaneously may affect the frame rate and the general performance. Contact support...
  • Page 98 T10223467 2025-03 (M1.5) © 2025 Axis Communications AB...

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