Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc. Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries;...
Contents About Your System Accessing System Features During Startup Front-Panel Features and Indicators LCD Panel Features Home Screen Setup Menu View Menu Hard-Drive Indicator Patterns Back-Panel Features and Indicators Guidelines for Connecting External Devices NIC Indicator Codes Power Indicator Codes LCD Status Messages Viewing Status Messages Removing LCD Status Messages...
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Other Information You May Need Using the System Setup Program and UEFI Boot Manager Choosing the System Boot Mode Entering the System Setup Program Responding to Error Messages Using the System Setup Program Navigation Keys System Setup Options Main Screen Memory Settings Screen Processor Settings Screen SATA Settings Screen...
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Embedded System Management iDRAC6 Configuration Utility Entering the iDRAC6 Configuration Utility Installing System Components Recommended Tools Inside the System Front Bezel (Optional) Removing the Front Bezel Installing the Front Bezel Opening and Closing the System Opening the System Closing the System Hard Drives .
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Removing the Power Supply Blank Installing the Power Supply Blank Cooling Shroud Removing the Cooling Shroud Installing the Cooling Shroud Front-Chassis Assembly System Memory General Memory Module Installation Guidelines Memory Sparing Support Installing Memory Modules Removing Memory Modules Cooling Fans Removing a Cooling Fan Installing a Cooling Fan Removing the Cooling Fan Assembly...
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Removing the Integrated Storage Controller Card ....Installing the Integrated Storage Controller Card ....RAID Battery (Optional) .
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Removing the Control Panel Display Module Installing the Control Panel Display Module Removing the Control Panel Board Installing the Control Panel Board System Board Assembly Removing the System Board Assembly Installing the System Board Assembly Troubleshooting Your System Safety First—For You and Your System Troubleshooting System Startup Failure Troubleshooting External Connections Troubleshooting the Video Subsystem...
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Troubleshooting an Internal USB Key Troubleshooting an SD Card Troubleshooting an Optical Drive Troubleshooting a Hard Drive Troubleshooting a Storage Controller Troubleshooting Expansion Cards Troubleshooting the Processors Running the System Diagnostics Using Online Diagnostics Embedded System Diagnostics Features When to Use the Embedded System Diagnostics Running the Embedded System Diagnostics System Diagnostics Testing Options Using the Custom Test Options...
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PCIe Buses Disabling a Forgotten Password Getting Help Contacting Dell Index ......
<Ctrl><E> Enters the iDRAC Configuration Utility, which allows access to the System Event Log (SEL) and configuration of remote access to the system. For more information, see the iDRAC user documentation at support.dell.com/manuals. <Ctrl><C> Enters the SAS Configuration Utility. For more information, see the SAS adapter documentation at <Ctrl><R>...
Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators Item Indicator, Button, or Connector Power-on indicator, power button About Your System Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system.
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Item Indicator, Button, or Connector NMI button USB connectors (2) Video connector System identification panel LCD menu buttons LCD panel System identification button Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip.
Item Indicator, Button, or Connector Optical drive (optional) Hard drives LCD Panel Features The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages" on page 22 for information about specific status codes.
Item Buttons Left Select Right System identification Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the LCD backlight turns off after 5 minutes of inactivity if there are no error messages.
DNS and to view and set the IP addresses of DNS servers. Two separate DNS entries are available so that a primary and secondary DNS server may be configured. Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL.
View Menu Option DRAC IP Name Number Power Temperature Hard-Drive Indicator Patterns hard-drive status indicator (green and amber) Description Displays the IPv4 or IPv6 addresses for the iDRAC6. Addresses include DNS (Primary and Secondary), Gateway, IP , and Subnet (IPv6 does not have Subnet). Displays the MAC addresses for DRAC, iSCSIn, or NETn.
Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Blinks green, amber, and off Blinks amber four times per second Blinks green slowly Steady green Blinks green 3 seconds, amber 3 seconds, and off 6 seconds. Back-Panel Features and Indicators Figure 1-3.
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Item Indicator, Button, or Connector PCIe slot 1 PCIe slot 2 PCIe slot 3 PCIe slot 4 PCIe slot 5 PCIe slot 6 Power supplies (2) System identification button System status indicator System identification connector Ethernet connectors Icon Description PCI Express (Generation 2) x8 link expansion slot (24.13 cm [9.5"] length).
Item Indicator, Button, or Connector USB connectors (4) Video connector Serial connector VFlash media slot (optional) iDRAC6 Enterprise port (optional) Guidelines for Connecting External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).
Indicator Link and activity indicators are off Link indicator is green Link indicator is amber Activity indicator is green blinking Power Indicator Codes The power supplies have indicators that show whether power is present or whether a power fault has occurred. •...
Figure 1-4. Power Supply Status Indicator power supply status indicator LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For other faults, you must take action to remove the message from the display: •...
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Code Text E1119 Chipset # temp out of range. Check motherboard heatsinks. E1210 Motherboard battery failure. Check battery. E1211 RAID Controller battery failure. Check battery. E1216 3.3V Regulator failure. Reseat PCIe cards. E1219 Disk Backplane power failure. Check BP power cable. E122C CPU Power Fault.
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Code Text E122D Memory Regulator # Failed. Reseat DIMMs. E122E On-board regulator failed. Call support. E1243 CPU # VCORE Regulator failure. Contact Support. E1310 Fan ## RPM exceeding range. Check fan. E1313 Fan redundancy lost. Check fans. E1314 Critical system cooling loss.
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Code Text E1414 CPU # temp exceeding range. Check CPU heatsink. E1418 CPU # not detected. Check CPU is seated properly. E141C Unsupported configuration . Check CPU or BIOS revision. E141F CPU # protocol error. Power cycle AC. E1420 CPU Bus parity error.
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Code Text E1421 CPU # initialization error. Power cycle AC. E1422 CPU # machine check error. Power cycle E1610 Power Supply # (#### W) missing. Check power supply. E1614 Power Supply # (#### W) error. Check power supply. E1618 Predictive failure on Power Supply # (#### W).
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Code Text E1620 Power Supply # (#### W) AC power error. Check PSU cables. E1624 Lost power supply redundancy. Check PSU cables. E1629 Power required > PSU wattage. Check PSU and config. E1631 System power draw exceeded threshold. Contact support. E1632 FailSafe event.
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Code Text E1710 I/O channel check error. Review & clear SEL. E1711 PCI parity error on Bus ## Device ## Function ##. PCI parity error on Slot #. Review & clear SEL. E1712 PCI system error on Bus ## Device ## Function ##.
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Code Text E1714 Unknown error. Review & clear SEL. E1715 Fatal I/O Error. Review & clear SEL. E1716 Chipset IERR Bus ## Dev ## Function ##. Review & clear SEL. E1717 CPU # internal error. Review & clear SEL. About Your System Causes The system BIOS determined there has been...
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Code Text E171F PCIe fatal error on Bus ## Device ## Function ##. PCIe fatal error on Slot #. Review & clear SEL. E1810 Hard drive ## fault. Review & clear SEL. E1812 Hard drive ## removed. Check drive. E1A11 PCI Riser hardware &...
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Code Text E2010 Memory not detected. Inspect DIMMs. E2011 Memory configuration failure. Check DIMMs. E2012 Memory configured but unusable. Check DIMMs. E2013 BIOS unable to shadow memory. Check DIMMs. E2014 CMOS RAM failure. Power cycle E2015 DMA Controller failure. Power cycle E2016 Interrupt Controller failure.
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Code Text E2017 Timer refresh failure. Power cycle E2018 Programmable Timer error. Power cycle E2019 Parity error. Power cycle E201A SuperIO failure. Power cycle E201B Keyboard controller error. Power cycle AC. E201C SMI initialization failure. Power cycle About Your System Causes Timer refresh failure.
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Code Text E201D Shutdown test failure. Power cycle E201E POST memory test failure. Check DIMMs. E2020 CPU configuration failure. Check screen message. E2021 Incorrect memory configuration. Review User Guide. E2022 General failure during POST. Check screen message. E2026 Memory initialization error.
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Code Text E2110 Multibit Error on DIMM ##. Reseat DIMM. E2111 SBE log disabled on DIMM ##. Reseat DIMM. E2112 Memory spared on Card x DIMM ##. Power cycle I1910 Intrusion detected. Check chassis cover. I1911 LCD Log Full. Check SEL to review all Errors.
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Check PSU cables. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. Causes The regulator temperature reached a point outside the allowed range. The regulator temperature reached a point outside the allowed range.
System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.
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Message Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving. Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning. Alert! Redundant memory disabled! Memory configuration does not support...
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Message Alert! System fatal error during previous boot. BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. BIOS Update Attempt Failed! Caution! NVRAM_CLR jumper is installed on system board. CPU set to minimum frequency.
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Message CPUs with different cache sizes detected. CPUs with different core sizes detected! System halted. CPUs with different power rating detected! System halted. Current boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change the boot mode as needed.
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Message Error 8602 - Auxiliary Device Failure. Verify that mouse and keyboard are securely attached to correct connectors. Gate A20 failure. Faulty keyboard controller; General failure. The operating system is Invalid configuration information - please run SETUP program. Invalid PCIe card found in the Internal_Storage slot!
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Message Keyboard fuse has failed. Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. Manufacturing mode detected. Memory tests terminated by keystroke.
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Message No boot sector on hard drive. No timer tick interrupt. PCI BIOS failed to install. PCIe Training Error: Expected Link Width is x, Actual Link Width is y. Plug & Play Configuration Error. About Your System Causes Incorrect configuration settings in System Setup program, or no operating system on hard drive.
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Message Read fault. Requested sector not found. SATA Port x device not found. SATA port x device auto- sensing error. SATA port x device configuration error. SATA port 0 device failure. Requested sector not found. Seek error. Seek operation failed. Shutdown failure.
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Message The amount of system memory has changed. Time-of-day clock stopped. Time-of-day not set - please run SETUP program. Timer chip counter 2 failed. TPM or TCM configuration operation honored. System will now reset. About Your System Causes Memory has been added or removed or a memory module may be faulty.
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See the Lifecycle Controller user documentation for more information. Restore the flash memory using the latest version on support.dell.com. See the iDRAC6 user's guide for instructions on performing a field replacement of the flash memory. Reseat the memory modules.
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Message Unsupported CPU combination Unsupported CPU stepping detected. Unsupported DIMM detected. The following DIMM has been disabled: x Unsupported memory configuration. DIMM mismatch across slots detected: x,x,... Warning: A fatal error has caused system reset! Please check the system event log! Warning: Front Control Panel is not installed.
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Message Warning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot. Write fault Write fault on selected drive. Incorrect memory configuration CPU n. Causes The system configuration of processor(s), memory...
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NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. About Your System Causes A fatal system error occurred and caused the system to reboot.
Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation at support.dell.com/manuals. About Your System...
NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. About Your System...
NOTE: Operating systems must be UEFI-compatible (for example, Microsoft ® Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode.
Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> immediately after you see the following message: <F2> = System Setup If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option System Time System Date Memory Settings Using the System Setup Program and UEFI Boot Manager...
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Option Processor Settings SATA Settings Boot Settings Integrated Devices PCI IRQ Assignment Serial Communication Power Management System Security Keyboard NumLock (On default) Using the System Setup Program and UEFI Boot Manager Description Displays information related to processors (speed, cache size, and so on). See "Processor Settings Screen" on page 58.
Option Report Keyboard Errors (Report default) F1/F2 Prompt on Error (Enabled default) Memory Settings Screen Option System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing (Enabled default) Redundant Memory (Disabled default) Node Interleaving (Disabled default) Using the System Setup Program and UEFI Boot Manager Description Enables or disables reporting of keyboard errors during...
SATA Settings Screen Option Embedded SATA (Off default) Port A (Off default) Boot Settings Screen Option Boot Mode (BIOS default) Boot Sequence Hard-Disk Drive Sequence USB Flash Drive Emulation Type Boot Sequence Retry (Disabled default) Using the System Setup Program and UEFI Boot Manager Description ATA Mode enables the integrated SATA controller.
Integrated Devices Screen Option Integrated SAS Controller (Enabled default) User Accessible USB Ports (All Ports On default) Internal USB Port (On default) Internal SD Card Port (On default) Redundancy (Disabled default) Embedded NIC1 and NIC2 (Enabled default) Embedded Gb NICx (Enabled default) MAC Address OS Watchdog Timer...
PCI IRQ Assignments Screen Option <PCIe device> Serial Communication Screen Option Serial Communication (On without Console Redirection default) Serial Port Address (Serial Device 1=COM1, Serial Device2=COM2 default) External Serial Connector (Serial Device1 default) Failsafe Baud Rate (115200 default) Remote Terminal Type (VT 100/VT220 default) Redirection After Boot (Enabled default)
Power Management Screen Option Power Management (Active Power Controller default) CPU Power and Performance Management Fan Power and Performance Management Memory Power and Performance Management Using the System Setup Program and UEFI Boot Manager Description Options are OS Control, Active Power Controller, Custom, or Maximum Performance.
System Security Screen Option System Password Setup Password Password Status (Unlocked default) Power Button (Enabled default) NMI Button (Disabled default) AC Power Recovery (Last default) Using the System Setup Program and UEFI Boot Manager Description Displays the current status of the password security feature and allows a new system password assignment and verification.
Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.
Enables you to add, delete, enable, or disable boot options; change boot order; or execute a one-time boot option. Enables you to access the System Setup program, System Services (Unified Server Configurator [USC]), Diagnostics, and BIOS-level boot options.
UEFI Boot Settings Screen Option Add Boot Option Delete Boot Option Enable/Disable Boot Option Change Boot Order One-Time Boot From File System Utilities Screen Option System Setup System Services BIOS Boot Manager Reboot System System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password"...
Using the System Password When a system password is assigned, the system prompts for the password during start up. Assigning a System Password Before assigning a system password, enter the System Setup program and check the System Password option. When a system password is assigned, System Password is Enabled. If Password Status is Unlocked, you can change the system password.
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5 To confirm your password, type it a second time and press <Enter>. System Password changes to Enabled. Exit the System Setup program and begin using your system. 6 Either reboot the system now for the password protection to take effect or continue working.
Deleting or Changing an Existing System Password 1 Enter the System Setup program and select the System Security. 2 Highlight Setup Password, press <Enter> to access the setup password window. Press <Enter> twice to clear the existing setup password. The setting changes to Not Enabled. 3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password"...
Lifecycle Controller. For more information about setting up the Lifecycle Controller, configuring hardware and firmware, and deploying the operating system, see the Lifecycle Controller documentation on the Dell Support website at support.dell.com/manuals. Using the System Setup Program and UEFI Boot Manager...
Configuration Utility The iDRAC6 Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC6 Configuration Utility provides the following features: • Enables fault logging and SNMP alerting •...
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Using the System Setup Program and UEFI Boot Manager...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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Figure 3-1. Inside the System cooling shroud expansion card riser 2 heat sinks (2 or 4) hard drives (up to 6) optical drive (optional) cooling fan assembly Installing System Components power supply bays (2) expansion card riser 1 memory modules (8 to 32) control panel SD module cooling fans (6)
Front Bezel (Optional) Removing the Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the keylock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-3. Opening and Closing the System latch cover Closing the System 1 Place the cover onto the chassis and offset it slightly toward the back of the system, so that the slots on the sides of the cover fit into the corresponding hooks on the sides of the chassis.
Hard Drives All drives connect to the system board through the SAS/SATA backplane board mounted on the front-chassis assembly. Hard drives are supplied in hot-swappable drive carriers that fit in the hard-drive bays. CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation for the SAS controller card to ensure that the host adapter is configured correctly to support hot-swap drive removal and installation.
Figure 3-4. Removing and Installing a Hard-Drive Blank hard-drive blank Installing a Hard-Drive Blank 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75. 2 Insert the drive blank into the drive bay until the release button clicks into place.
Removing a Hard-Drive Carrier CAUTION: Ensure that your operating system supports hot-swap drive installation. See the documentation supplied with the operating system. 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75. 2 From the management software, prepare the drive for removal. Wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely.
Figure 3-5. Removing and Installing a Hard-Drive Carrier release button hard-drive carrier handle Installing a Hard-Drive Carrier CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.
Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-6. Figure 3-6. Removing and Installing a Hot-Swap Hard Drive Into a Hard-Drive Carrier hard drive SAS/SATA screw hole Installing a Hard Drive Into a Hard-Drive Carrier...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
5 Connect the power/data cable to the back of the drive and to the system board. Route the cable properly inside the system to prevent it from being pinched or crimped. For more information, see "Front-Chassis Assembly" on page 90. 6 Close the system.
Removing a Power Supply CAUTION: The system requires one power supply for normal operation. On power-redundant systems, remove and replace only one power supply at a time in a system that is powered on. 1 Disconnect the power cable from the power source. 2 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables.
Installing a Power Supply 1 Verify that the power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 If applicable, remove the power supply blank. See "Removing the Power Supply Blank"...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-9. Removing and Installing the Cooling Shroud cooling shroud shroud tabs (6) Installing the Cooling Shroud NOTE: For proper alignment of the cooling shroud in the system, ensure that the cables inside the system are routed along the chassis wall. See Figure 3-10. 1 Lower the cooling shroud into the system and align the cooling shroud tabs with the slots on the system.
Front-Chassis Assembly The front-chassis assembly consists of the hard drives, SAS/SATA backplane, optical drive, control panel assembly, and the front panel display. The front- chassis assembly is mounted on the chassis walls with a sliding rail system. To slide the front-chassis assembly away from the chassis: 1 If installed, remove the front bezel.
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Figure 3-10. Sliding the Front-Chassis Assembly front-chassis assembly USB cable cable clamp SATA cable To slide the front-chassis assembly back into the locked position: 1 Slide the assembly inside until it snaps into position. NOTE: For proper system cooling, ensure that the cables inside the system do not obstruct airflow.
3 Route the SAS backplane/USB/optical drive power cables through the cable clamp. Route the control panel cable through the cable clamp and then along the chassis wall. See Figure 3-10. CAUTION: To prevent the memory modules from being damaged, ensure that all cables connected to the front-chassis assembly are free of obstructions.
General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory: NOTE: Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output. •...
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To support memory sparing, all eight DIMM sockets of each CPU must be populated. When enabled, memory sparing allocates and reserves one rank of memory from the installed DIMMs and is large enough to act as spare memory in the event of a memory rank failure where the contents of the failed rank is copied to the spared rank.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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Figure 3-11. Installing and Removing a Memory Module memory module alignment key 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
CAUTION: Handle each memory module only on either card edge, making sure not to touch the memory module components or connectors. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 88. 5 If applicable, slide the front-chassis assembly away from the chassis. See "Front-Chassis Assembly"...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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Figure 3-13. Removing and Installing the Cooling Fan Assembly release levers (2) slots (2) fan assembly Installing System Components...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System" on page 76. 3 Locate the ISCSI KEY connector on the system board. See Figure 6-1. 4 Insert the NIC hardware key into the connector on the board.
Expansion Cards and Expansion-Card Risers Expansion Card Installation Guidelines Your system supports up to six Generation 2 PCIe expansion cards using connectors on the system board and two expansion-card risers. To locate the expansion-card connectors on the system board, see Figure 6-1 and to locate the expansion-card connectors on the expansion-card risers, see Figure 6-4 and Figure 6-5.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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5 Lift the expansion-card latch and remove the filler bracket. See Figure 3-16. NOTE: To install an expansion card in the expansion-card connector on the system board, go to step 7. 6 Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-18. Installing and Removing Expansion-Card Riser 2 expansion-card riser 2 slot on chassis riser 2 connector on system board Installing Expansion-Card Riser 2 1 Align the expansion-card riser with the riser guide pins on the system board and the slot on the chassis. See Figure 3-17. 2 Lower the expansion-card riser into place until the expansion-card riser connector is fully seated.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-19. Removing and Installing the Integrated Storage Controller Card expansion card riser 1 SAS data cables (2) alignment guides (2) Installing System Components SAS data cable connectors (2) integrated storage controller card integrated storage controller card connector...
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Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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RAID Battery (Optional) The information in this section applies only to systems with the optional PERC cards without an integral battery backup unit. Removing a RAID Battery 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system.
Figure 3-20. Removing and Installing the RAID Battery RAID battery carrier RAID battery cable cooling shroud Installing the RAID Battery 1 Insert the RAID battery into the battery carrier in the cooling shroud. See Figure 3-20. 2 Route the RAID battery cable along the chassis wall and through the slot in the battery carrier.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
3 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel. See Figure 1-3. 4 Align the front edge of the card with the two plastic retention standoffs next to the iDRAC6 connector on the system board, and lower the card into place.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 7 Using a #2 Phillips screwdriver, loosen the heat-sink retention screws. See Figure 3-23. 8 Gently lift the heat sink off the processor and keep it aside with the thermal grease side facing up.
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CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 9 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position by pushing down and pulling out from under the tab.
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Figure 3-25. Removing and Installing a Processor Blank release lever processor blank CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. 11 Carefully, lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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10 Rotate the socket-release lever down until it snaps into place. See Figure 3-24. NOTE: Your kit may contain a replacement heat sink if you are installing a processor that consumes additional power. The new heat sink may not appear different than the original one;...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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4 If installed, remove the integrated storage controller card. See "Removing the Integrated Storage Controller Card" on page 115. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 5 To remove the battery, support the battery connector by pressing down firmly on the positive side of the connector.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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Figure 3-27. Removing and Installing a SAS Backplane power cable SAS A cable release tabs (2) Installing System Components SAS backplane SAS B cable...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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4 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 102. 5 If applicable, remove the cables on the power distribution board. 6 Separate the system board and the I/O board to disengage the interconnect between the power distribution board and the I/O board: Slightly lift the tab on the high-speed connector to free the release levers.
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Figure 3-28. Removing and Installing the Power Distribution Board power distribution board securing slot power distribution board connector release tab power cable Installing System Components...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-29. Removing and Installing the Control Panel Display Module T8 Torx screw display module cable power cable display module T10 Torx screws (3) control panel cable control panel board Installing System Components...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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10 If you are removing the I/O board, remove all expansion cards and the integrated storage controller card. See "Removing an Expansion Card" on page 110, and "Removing the Integrated Storage Controller Card" on page 115. 11 If you are removing the I/O board, remove the expansion card risers. See "Removing Expansion-Card Riser 1"...
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Figure 3-30. Removing and Installing the System Board Assembly power distribution board I/O board high-speed connector release levers (2) handle Installing System Components release pin guide pins (2) processor board...
Installing the System Board Assembly 1 Unpack the new system board assembly. If the I/O board was not removed go to step 5. 2 Grasp the I/O board by its edge and the release pin and lower it into the chassis. 3 Position the I/O board to the bottom of the chassis until it lays completely flat.
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16 Connect the cables to the system board assembly, SAS backplane, control panel board, and the optical drive. 17 Route the power/data cables along the chassis wall. See "Front-Chassis Assembly" on page 90. 18 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 89.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 If two monitors are attached to the system, disconnect one monitor. The system supports only one monitor attached to either the front or rear video connector.
4 Reconnect and power on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help"...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
• USB memory key • NIC hardware key • Internal Dual SD Module • Expansion cards and both expansion-card risers • Integrated storage controller • iDRAC6 Enterprise card • Power supplies • Processors and heat sinks 4 Ensure that all cables are properly connected. 5 Close the system.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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9 Check the memory channels and ensure that they are populated correctly. See "General Memory Module Installation Guidelines" on page 93. 10 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 98. 11 If applicable, replace the cooling shroud. See "Installing the Cooling Shroud"...
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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5 Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 109. 6 Close the system. See "Closing the System" on page 77. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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16 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 17 Run the appropriate online diagnostic test. If the test fails, the processor is faulty. See "Getting Help" on page 185. 18 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
® ® Microsoft Windows support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell Online Diagnostics User's Guide. Embedded System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices.
• View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.
Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested.
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• Configuration — Displays basic configuration information about the currently selected device. • Parameters — Displays parameters that you can set for the test. Running the System Diagnostics...
Jumpers and Connectors System Board Jumper For information on disabling a password, see "Disabling a Forgotten Password" on page 183. Table 6-1. System Board Jumper Settings Jumper Setting (default) PWRD_EN (default) NVRAM_CLR Description The password feature is enabled The password feature is disabled, and iDRAC6 local access is unlocked at the next AC power (pins 4-6) cycle...
Item Connector CTRL_PNL Left PCIE_G2_X16 ISCSI Key SAS Backplane Board Connectors Figure 6-2. SAS Backplane Board Connectors power connector SAS B connector hard-drive connectors 2 and 3 Description Control panel interface connector Expansion-card riser 2 connector ISCSI key connector (NIC hardware key) SAS A connector hard-drive connectors 4 and 5 hard-drive connectors 0 and 1...
Power Distribution Board Connectors Figure 6-3. Power Distribution Board Connectors power supply connectors (2) mixed signal connector Jumpers and Connectors 12-pin power cable connector...
Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager" on page 53. The password jumper enables these password features or disables them and clears any password(s) currently in use.
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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63, 68 service-only procedure system board, 144 setup password, 69 slots See expansion slots. startup accessing system features, 11 support contacting Dell, 185 system board installing, 148 removing, 144 system cooling troubleshooting, 157 system features accessing, 11 system messages, 38...
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main, 55 system startup failure, 151 telephone numbers, 185 TPM security, 63 troubleshooting battery, 156 CD drive, 164 cooling fans, 158 damaged system, 155 expansion card, 167 external connections, 151 hard drive, 165 internal USB key, 162-163 keyboard, 152 memory, 159 microprocessors, 168 NIC, 153 power supplies, 157...
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