ieGeek ZS-GQ4 Manual

Also See for ZS-GQ4:

Troubleshooting (2 pages)

Table of Contents

Contents

1 Camera Introduction
2 APP Installation and Account Registration
3 How to Add the Camera to APP
4 Mounting The Camera To The Wall
5 Alert Settings
6 Important Notes on Reducing False Alarms
7 FAQs
8 Documents / Resources
- 8.1 References
- 8.2 Download manual

ieGeek ZS-GQ4 Manual

Camera Introduction

Reset Key	Press and hold RESET for 5 seconds to reset the device to factory setting. (You will hear tips if reset successfully)
SD card Slot	Support local SD card storage (up to 1286)
Lens	Support FHD resolution
Microphone	Capture sound for your videos
Working Status Light	Solid on red: Device is abnormal
	Flashing red slowly: Ready for Wi-Fi connection
	Flashing red quickly: Wi-Fi connecting
	Solid on blue: Wi-Fi connected Successfully
Speaker	Two-way audio output

APP Installation and Account Registration

Download CloudEdge APP
Method 1: Download 'CloudEdge' APP from APP Store (iOS) or Google Play (Android);
Method 2: Scan 'CloudEdge' APP QR code to download it
Download on the App Store

Get it on Google Play

Tips: Please tum on 2 below permissions while using this APP for the first time.

Allow 'CloudEdge' APP to access mobile cellular data and wireless LAN or it will fail to add camera.
Allow 'CloudEdge' APP to receive pushed messages or the phone will not receive alarm push when motion detection or audible alarm is triggered.

Register Account
New users need to register by email-The concrete steps are as following:
1. Click "Register";
2. Follow the steps to complete the registration of the account;
3. Log in.

Note:

When registering a new account, please choose the region which you are actually in and correct country code. (Different registered regions can't share the camera.)
Please choose to register by e-mail

How to Add the Camera to APP

Before Using:

Please insert the Micro SD card before power on, otherwise, the SD card cannot be detected.
Put the camera and smart phone 1-3 ft (30-100 cm) away from the router to set Wi-Fi.
Make sure that the camera is using 2,4 GHz Wi-Fi.

Wi-Fi Connection Steps
Tap '+' to Add Device

Select Smart Camera

Power on Camera

Reset Device

Input Wi-Fi Password

Scan QR Code

Wait for Connection

Device Added

My camera fails to connect Wi-Fi?
1. Before adding a device, make sure that the device is in the state of slow flashing red light If the indicator status is abnormal, please restore the device to factory settings (long press and hold the device RESET button until you hear the 'boogu' sound)
2. Please make sure the Wi-Fi the camera is connected to is 2.4GHz. In our experience, network connection is failed in most cases, which is caused by that users used 5GHz WIFI
3. Make sure the password correction of the Wi-Fi. (Note: the password of the WiFi cannot include single quote, underline, space and virgule
4. Check the number of devices your router connected. In general, the router has a connection limit. Once the devices that your router connected exceed their max limit numbers, other devices will not connect the router.
5. Make sure the QR code on the phone screen is normal and the distance between the phone and the camera lens is 10-15cm (3.9-5.9 inch) during the scanning process.
6. After checking the above information, if the camera cannot connect the Wi-Fi, please try to re-download the APP, reset the camera and restart the router, and then add the camera again.
7. If you tried all steps, but still had no luck, please message your order and problem to service@iegeek.com

Mounting The Camera To The Wall

Note:
In order to obtain the best product performance and avoid unnecessary environmental disturbances, please pay attention to the following during the installation process:
Mounting The Camera To The Wall

Try to avoid installing the product on the side of a lively road Frequent pedestrians and vehicles will keep waking up the camera, resulting in frequent alarm messages and extremely fast power consumption
Do not install the product very far from the router, the product needs a good WI-FI signal to work properly.

Alert Settings

Motion Detection Settings
Enter the application -"Settings"-"Alert Settings"-"Motion Detection" interface, you can adjust the motion detection settings.

Low belongs to the Low gear sensitivity, motion detection distance of 4-5 meters
Medium belongs to the Med gear sensitivity, motion detection distance of 5-8 meters
High belongs to the High gear sensitivity, motion detection distance of 8-10 meters.

Noise Detection
The sound and light alarm is only effective at night. When the sound and light alarm is turned on, you can choose "sound alarm", "white light alarm", "sound and light alarm" three modes.
Note:
If the night alarm is disabled, the camera will only record black and white video at night.

Important Notes on Reducing False Alarms

Do not face the camera towards any objects with bright lights, including sunshine, bright lamp lights, etc.
Do not place the camera near any outlets, including the air conditioner vents, humidifier outlets, the heat transfer vents of projectors, etc.
Do not install the camera at places with strong wind.

Do not face the camera towards a mirror-

Keep the camera at least 1 meter away from any wireless devices, including Wifi routers and phones in order to avoid wireless interference.

FAQs

In the process of using this product, if you encounter the following problems, you can adjust the motion detection sensitivity to solve them.

If the phone receives alarm messages too frequently, it is recommended to lower the motion detection level or set the alarm area.
If you find that there are no moving objects in the alarm picture that the phone frequently receives, it may be due to factors such as changes in light and shadow in the motion detection range, it is recommended to lower the motion detection level or set the alarm area.

Technical Support
If you need help, please contact ieGeek before returning your product. Most questions can be answered through our online support center at www.iegeek.com or our after-sale mailbox at service@iegeek.com.
Please read this manual thoroughly before using this wireless security camera If you have any issues, please email your order number and the problem to our after-sale mailbox: service@iegeek.com. Receiving your message, we will provide a fast solution in 24 hours.

Warming Tip:

Before connecting this camera to the WiFi, please ensure the Wi-Fi signal strength is to be over than 85%. If the camera is far away from the signal source, it won't be connected successfully for the first time.
This wireless camera supports events recording when Wi-Fi disconnected.