Drive Problems - Dell XPS DCDR01 Owner's Manual

Drive Problems

CAUTION:
safety instructions in the Product Information Guide.
E N S U R E T H A T M
Windows XP:
• Click Start and click My Computer.
®
Windows Vista
• Click the Windows Vista Start button
If the drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
T E S T T H E D R I V E
• Insert another disc to eliminate the possibility that the original drive is defective.
• Insert a bootable floppy disk and restart the computer.
C L E A N T H E D R I V E O R D I S K
H E C K T H E C A B L E C O N N E C T I O N S
C
R U N T H E H A R D W A R E
Hardware Problems in the Microsoft
Systems" on page 121.
U N T H E E L L
R D
Optical drive problems
NOTE:
High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE:
Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
A D J U S T T H E W
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
C H E C K T H E S P E A K E R S A N D S U B W O O F E R
page 112.
102
Troubleshooting
Before you begin any of the procedures in this section, follow the
I C R O S O F T W I N D O W S
:
—
— See "Cleaning Your Computer" on page 75.
T R O U B L E S H O O T E R
I A G N O S T I C S
D — See "Dell Diagnostics" on page 95.
I N D O W S V O L U M E C O N T R O L
R E C O G N I Z E S T H E D R I V E
™ and click Computer.
— See "Troubleshooting Software and
® ®
Windows XP and Windows Vista
—
— See "Sound and Speaker Problems" on
—
®
Operating