Magtek iDynamo 6 User Manual & Setup Manual page 9

Troubleshooting & Tips
How To Switch Protocol Modes
Note: Similar to the abovementioned process, these steps require
downloading MagTek's reader management system, or RMS, as an
iOS app.
1. Insert a card into your card reader with the iDynamo 6
powered off.
2. Turn the iDynamo 6 ON.
3. Upon seeing the blinking LED light, remove the card slightly
but not entirely from the reader. Re-insert up to three times
as the LED light continues flashing (card inserts should occur
within six seconds of each other).
4. Check PROTOCOL MODE.
How To Reboot Your iDynamo 6
Merchants can force-reboot their iDynamo 6s by disconnecting
from USB, battery, and host power sources. Disconnecting the
MagTek iDynamo 6 effectively compels the device to reset.
A Note on Factory Resets
Note: Performing a factory reset will erase all data on the device,
including transaction history and customized settings. Be sure to
back up any important data before proceeding with a factory reset.
MagTek users can perform factory resets through the use of
remote management services. The iDynamo 6 can either be reset
via software or at the device level. For more detailed instructions
on how to perform a factory reset on your iDynamo 6, contact
MagTek support.
How To Reach Customer Service
If you have any customer service issues related to your
MagTek device, contact MagTek support via email
(support@magtek.com) or telephone (562-546-6800).
PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com
MagTek iDynamo 6
User Manual & Setup Guide
Table of Contents
Overview
2
Setup 3
Accept Payments 4
Settings 6
Troubleshooting 7
& Tips
Rights Reserved 10
Additional Information
Spec Sheet
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iDynamo 6
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