Bluetti EP800 Troubleshooting Manual
  1. Manuals
  2. Brands
  3. Bluetti Manuals
  4. Battery Pack
  5. EP800
  6. Troubleshooting manual
Bluetti EP800 Troubleshooting Manual

Bluetti EP800 Troubleshooting Manual

All-in-one energy storage system
Hide thumbs Also See for EP800:
Table of Contents

Advertisement

Quick Links

Download this manual
Troubleshooting for EP800 / EP900
1.What information do we need ,if some issues happened ? ........................................... 2
4.Why can't be charged by solar panel? ................................................................................. 4
5.How to solve the problem if the system SOC is not accurate? ..................................... 6
6. How to solve the Alarm: CT fault/ CT Connection Anomaly? ...................................... 7
7.How to get pro mode permission? ....................................................................................... 8
8.How to solve the issue that consumption, grid usage, and feeder data are not
displayed in the APP ..................................................................................................................... 9
9.How to solve the Alarm: PV1 Overcurrent .......................................................................... 9
10.How to solve the Alarm:PV1 Voltage High ..................................................................... 10
11.How to solve the Alarm:Inverter Overload ..................................................................... 11
12. How to solve the Alarm:Communication Lost ............................................................. 12
13.How to solve the Alarm:Meter Communication Failure ............................................. 12
14.How to solve the Alarm:Grid Voltage High .................................................................... 13
15.How to solve the Alarm:Over Temperature Protection ............................................... 13
17. How to solved the Error B136 on EP800 and EP900 .................................................. 14
18. Trouble shooting for solar generation issues ............................................................... 14
1

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the EP800 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Bluetti EP800

Summary of Contents for Bluetti EP800

  • Page 1: Table Of Contents

    15.How to solve the Alarm:Over Temperature Protection ..........13 16.How to solve the issue that 150W load does not show load power on APP ..14 17. How to solved the Error B136 on EP800 and EP900 ..........14 18. Trouble shooting for solar generation issues ............... 14...

  • Page 2: What Information Do We Need ,If Some Issues Happened

    1.What information do we need ,if some issues happened ? Answer: Please provide the following information: Serial NO.,Alarm, History, and firmware version information.

  • Page 3: Why Can't I Connect My Home Energy Storage System Via Bluetooth

    2.Why can't I connect my home energy storage system via Bluetooth? Answer: (1) Check if the IOT connecting cable is firmly installed. (2) Check if the Bluetooth of APP is turned on. (3) Check whether the Bluetooth of your phone is turned on. (4) Check whether the app has gained access to your phone's location.

  • Page 4: Why Can't I Connect To My Home Energy Storage System Remotely

    3.Why can't I connect to my home energy storage system remotely? Answer: (1) Check if the IOT/PBOX/ EBOX connecting cable is firmly installed. (2) Make sure your home energy storage system is configured with WiFi. (3) Check that the password is entered correctly and meets the character requirements set by our app.
  • Page 5 (2) Check the connection between the solar panel and the PV input port of the inverter. Make sure the open circuit voltage Range 240V-500V Single MPPT Max. Input Current: 12.5A/25A Input Power of PV1/PV2: 3000W/6000W (3) Check whether PV abnormal information is reported in APP.

  • Page 6: How To Solve The Problem If The System Soc Is Not Accurate

    5.How to solve the problem if the system SOC is not accurate? Answer: (1) Please upgrade B500 to the latest version.

  • Page 7: How To Solve The Alarm: Ct Fault/ Ct Connection Anomaly

    (2) Please discharge the battery of the energy storage system to 0% and then charge to 100%, the SOC can be repaired by itself. (3) Restart the device, the problem still remains, please contact technical support. 6. How to solve the Alarm: CT fault/ CT Connection Anomaly? Answer: (1) Check the order and direction of CT, CT arrow direction is pointing to the grid.

  • Page 8: How To Get Pro Mode Permission

    (3) If there is still an alarm, please,swap the wires L1 to L2 , L2 to L1 on the gird side of EP900/EP800 ; (4) If there is still an alarm, please contact the installer for “ CT auto-correction function” in APP pro mode Settings (connect to the grid and disconnect the load and PV switch), this function will automatically change the CT phase sequence and direction, which will eliminate the alarm.

  • Page 9: Displayed In The App

    8.How to solve the issue that consumption, grid usage, and feeder data are not displayed in the APP Answer: Check whether CT is installed or not, and the order and direction of CT. Generally, grid and load data are not detected if CT is not installed. 9.How to solve the Alarm: PV1 Over-current Answer: (1) Please log in the APP account to bind the device, please use Bluetooth to...

  • Page 10: How To Solve The Alarm:pv1 Voltage High

    PV panels in series is within 12.5A, and check the PV current when alarming PV overcurrent in PV interface of APP. (3) Restart the device, the problem still exists, please contact technical support. 10.How to solve the Alarm:PV1 Voltage High Answer: (1) Quickly disconnect the PV switch.

  • Page 11: How To Solve The Alarm:inverter Overload

    in the PV interface of APP. Check the PV Voltage when alarming PV Voltage High in the PV interface of APP. If not within range, adjust the number of PV modules in series to accommodate the input voltage range of the inverter. (3) Restart the device and the problem persists, contact technical support.

  • Page 12: How To Solve The Alarm:communication Lost

    (2) Reboot the machine, if the problem still persists, please contact technical support. 12.How to solve the Alarm:Communication Lost Answer: 1. Please install the IOT and WIFI modules correctly and replug it once. 2. If the stand-alone setup is set to parallel, it will also appear, please check the parallel setup.

  • Page 13: How To Solve The Alarm:grid Voltage High

    (4) Please restart the machine, if the problem still persists, please contact technical support. 14.How to solve the Alarm:Grid Voltage High Answer: (1) If the alarm is raised occasionally, it may be due to occasional abnormalities in the power grid. Wait for the power grid to return to normal, the inverter will automatically return to normal working condition.

  • Page 14: How To Solve The Issue That 150W Load Does Not Show Load Power On App

    (3) Increase the load to try. Load below 150W is not displayed on the inverter software. 16.How to solved the Error B136 on EP800 and EP900 About the Error B136 , just need upgrade the firmware to the least version and restart it.
  • Page 15 2) Please check if the Voc of the solar string is less than 500V and greater than 240V. 3) Please check if the firmwares of the battery are the latest version and they must be same. 18.How to solved the issue of smart Meter a.
  • Page 16 3)Swap the CT1with CT2 and CT2 to CT1; 4)Swap the L1 wire to L2 ,and L2 to L1, which are connected to the smart meter from the circuit breakers. Result: if the Run LED is green , L1 and L2 LED are red and the charging power is the same as setting in the APP , we did it.

This manual is also suitable for:

Ep900

Table of Contents