Keyboard Problems; Lockups And Software Problems; The Computer Does Not Start Up; The Computer Stops Responding - Dell Dimension 3100 Owner's Manual

Keyboard Problems

CAUTION:
located in the Product Information Guide.
H E C K T H E K E Y B O A R D C A B L E
C
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see page 57), reconnect the keyboard cable as shown on the setup diagram for
your computer, and then restart the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent
pins.
• Remove keyboard extension cables and connect the keyboard directly to the computer.
T E S T T H E K E Y B O A R D
keyboard.
R U N T H E H
on page 54.

Lockups and Software Problems

CAUTION:
located in the Product Information Guide.

The computer does not start up

C H E C K T H E
E N S U R E T H A T T H E
L E C T R I C A L
E

The computer stops responding

NOTICE:
T U R N T H E C O M P U T E R O F F
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
36
Solving Problems
Before you begin any of the procedures in this section, follow the safety instructions
—
— Connect a properly working keyboard to the computer; then try using the
A R D W A R E T R O U B L E S H O O T E R
Before you begin any of the procedures in this section, follow the safety instructions
D I A G N O S T I C L I G H T S — See page 47.
P O W E R C A B L E I S
U T L E T
O
You might lose data if you are unable to perform an operating system shutdown.
— If you are unable to get a response by pressing a key on your keyboard or
— See "Resolving Software and Hardware Incompatibilities"
F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E