Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
N S U R E T H A T T H E
E
A C
E L E C T R I C A L O U T L E T
.
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
U R N T H E C O M P U T E R O F F
T
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
Slow computer performance or problems connecting to the Internet
S
C A N T H E C O M P U T E R F O R S P Y W A R E
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an antivirus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
A program stops responding
E
N D T H E P R O G R A M
—
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click Applications.
3
Click the program that is no longer responding.
4
Click End Task.
A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E
— If you are unable to get a response by pressing a key on your keyboard or
— If you are experiencing slow computer performance, you
59
Solving Problems