Do you have a question about the PUROBOT ULTRA and is the answer not in the manual?
Questions and answers
Sheila Larson
February 16, 2025
PETKIT purobot ultra will not pack litter is not packing litter. What do I do?
1 comments:
Mr. Anderson
February 16, 2025
If your PETKIT PUROBOT ULTRA is not packing litter, follow these steps:
1. Check for foreign objects near the sealed door and waste bin inside the trunk. Remove any obstructions. 2. Manually put down the auto-packing module if necessary. 3. Reinstall the trunk properly. 4. Power on the device and double press the OK button according to the screen prompts to restart auto-packing.
If the issue persists, ensure that all components, including the refill ring and cover, are properly installed.
Self-cleaning cat litter box with camera (40 pages)
Summary of Contents for PETKIT PUROBOT ULTRA
Page 1
USER MANUAL PETKIT PUROBOT ULTRA WITH CAMERA SELF-CLEANING CAT LITTER BOX Please read the user manual carefully before using the product and keep it properly. V1.0-9/2024...
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TABLE OF CONTENTS PACKAGE LIST PRODUCT DESCRIPTION PRODUCT INSTALLATION PRODUCT USAGE APP FUNCTIONS INSTRUCTIONS FOR CONTROL PANEL CLEANING AND MAINTENANCE VIDEO GUIDE TROUBLESHOOTING BASIC SPECIFICATIONS A MESSAGE TO OUR VALUED CUSTOMERS SAFETY INSTRUCTIONS...
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RETURN TO CONTENTS PACKAGE LIST * Before installation and use, please take out the accessory box from the trunk and check if all accessories arecomplete according to the following list: Main Unit AI Camera Refill Ring P99034 Honeycomb Fine Litter Pet Odor Power Adapter Si er P99032 (Exclusive...
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RETURN TO CONTENTS PRODUCT DESCRIPTION Trunk Standard Litter Si er P99031(Exclusive for tofu cat litter and mixed cat litter) High Performance Cat Litter Pad ULTRA P99035 Proximity Sensor Weight Sensor Handle (Li the device by holding the handle to move it.) Camera Indicator Light AI Camera...
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RETURN TO CONTENTS Trunk Lid Cylinder Pet Odor Eliminator N60 Self-installation required Refill Ring Cover #1 Litter Refill Ring Collection Tray Do not dispose AI Camera Power Port Installation Port Auto-packing Module Base Wheel * Note: The actual product may di er from the image shown due to continuous product improvements; the actual product shall prevail.
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RETURN TO CONTENTS Sealed Door Turbine Fan Waste Bin #2 Litter Collection Tray (in the waste bin) Do not dispose Component Description Components Functional Description Real-time monitoring of pet's toilet status AI Camera Auto-packing Module Automatically seal and replace the trash bag E ectively si clumps without jamming or missing;...
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RETURN TO CONTENTS PRODUCT INSTALLATION 3.1 Install AI Camera ❶ Unlock the buckle to remove the cylinder. Handle ❷ Insert the AI camera into the installation port. (as shown in the figure)
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RETURN TO CONTENTS 3.2 Install Refill Ring and N60 ❹ Place the cylinder on the base and lock ❶ Remove the refill ring cover, put the the buckle, ensuring it is fastened. refill ring in, and put the cover back. * Handle with care;...
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RETURN TO CONTENTS 3.3 Power On ❶ Connect to the power supply, and the ❷ The camera will rotate. cylinder will reset automatically. ❸ Select the litter si er according to the cat litter. If it is mineral cat litter, please use the litter si er P99032.
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Download the PETKIT App from the App Store or Google Play. Or scan the QR code to download and install. ❷ Add the device Open the app, click “+” and select PETKIT PUROBOT ULTRA WITH CAMERA SELF-CLEANING CAT LITTER BOX. 9:41...
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RETURN TO CONTENTS ❸ Start connection Press the menu button on the device and switch to “Connect to the network”, then press the OK button, and the screen will display “Connecting”. Please follow the instructions in the App until the binding is successful. -11- * The interface may be di erent due to so ware version update;...
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RETURN TO CONTENTS ❹ Read instructions To ensure the safety of pets and the correct use of this product, please read the instructions carefully and use the product properly according to the usage guide a er the first successful connection to the device. -12- * The interface may be di erent due to so ware version update;...
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The AI algorithm categorizes the captured video, which is convenient for you to view by category. * Only event images can be viewed if the PETKIT Care+ service is not subscribed to. To view full video playback, highlight, etc., please subscribe to the PETKIT Care+ service.
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RETURN TO CONTENTS 5.2 Label Description Swipe le on the homepage to enter the label page, which displays the status of the N60 and the Trash Bag. ❶ Replace N60 When the N60 label turns red and displays “N60 has expired”, please replace it promptly.
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RETURN TO CONTENTS 5.3 Description of Function Buttons ❶ Scoop ❷ Intercom Click this button to clean out the clumps Hold the button to talk to your pets. from the cylinder. ❸ Pack CAUTION: This function needs to be operated on the control panel. Do not leave the device during the packing process.
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RETURN TO CONTENTS ❹ Empty CAUTION: This function needs to be operated on the control panel. Do not leave the device during the packing process. Click this button, then follow the prompts and double press the OK button on the device to start emptying all cat litter.
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RETURN TO CONTENTS 5.4 Play Videos A er subscribing to the PETKIT Care+ service, you can view the highlights and full video playback. ❶ Highlight playback Click on the video in the timeline to see the accelerated version of highlights.
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RETURN TO CONTENTS ❷ Full clips playback Click Playback to view the complete video footage. 下一步 ❸ Speedup playback In the Playback page, click “ · · · ” on the top right corner to choose the speed, or hold the center of the screen to play in 2x speed.
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RETURN TO CONTENTS 5.5 Delete video clips You can delete recorded video clips as you need. ❶ Method 1: ❷ Method 2: Swipe le in the timeline and delete the Click on the video you want to delete, video. switch to Playback, click “ · · · ” on the top right corner and delete the video.
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RETURN TO CONTENTS 5.6 Privacy Protection ❷ Customize the camera operating time ❶ Activate or deactivate the camera period You can turn on or turn o the camera as you need. You can customize time slots to turn on the camera. Beyond those time slots, the Note: The camera automatically rotates camera will be automatically turned o .
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RETURN TO CONTENTS ❸ Smart detection A er turning o the Pet Approach Detection, the camera will no longer record videos outside the litter box. A er turning o the Pet Toileting Video, the camera will no longer record pet toileting videos. 下一步...
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RETURN TO CONTENTS 5.7 Other Settings ❶ Make fecal pictures clearer ❷ Turn o voice prompt Method 1: Go to Settings > Voice Settings Go to Settings > Scooping Setup and turn and turn o Voice Prompt. on Light Assist. A er activating this Method 2: Go to Settings >...
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The details are subject to the page description. PETKIT Care+ service can be transferred to another PETKIT PUROBOT ULTRA, which is only once per year. PETKIT Care+ service is a virtual commodity and is non-refundable once purchased.
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RETURN TO CONTENTS INSTRUCTIONS FOR CONTROL PANEL 6.1 Control Panel ❶ Press to switch functions and press to execute the function. Press and hold: Turn on or turn o Press: Switch functions (The screen will show the selected function) Press: Execute the selected function Double press:...
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RETURN TO CONTENTS ❷ Description of displayed status Camera on Child lock on Sealed door open Network connected Total toilet times today Toilet Times 6.2 Auto-Packing The auto-packing function needs to be operated on the control panel. Do not leave the device during the packing process.
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RETURN TO CONTENTS ❷ A er the screen shows the following ❸ A er removing the packed trash bag, icon and the device plays the prompt voice, please double press according to the open the lid, take out the packed trash bag, screen and voice prompts to start and close the lid.
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RETURN TO CONTENTS 6.4 Description of other prompts There will be scrolling text at the bottom of the screen. Prompts Description The trash bag is running out. Please prepare a new refill ring. Out of trash bag soon, please replace the refill ring in time Waste bin is not bagged.
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RETURN TO CONTENTS CLEANING AND MAINTENANCE For the cat’s health, it is suggested to regularly clean or replace these parts. Do not rinse or soak these parts: base, AI camera, and auto-packing module; otherwise, it may lead to device damage. Only wipe them. Cylinder Litter si er Litter pad...
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RETURN TO CONTENTS 7.1 Detach Cylinder and Clean It * Before removing the cylinder, please empty all cat litter in it. * Before disassembly, please turn o the device or unplug it. ❶ Remove the trunk, unlock the buckle, and remove the cylinder. Handle ❷...
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RETURN TO CONTENTS ❹ Clean the cylinder and the litter si er with a brush, and rinse them. Wipe the litter pad with a so cloth. * Do not brush the litter pad violently to avoid damaging the coating. Do not clean with alcohol, disinfectant, bleach, non-neutral detergent, etc.
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RETURN TO CONTENTS ❷ Hold the litter pad, insert the top of it into the groove ( arrows need to be aligned), and then insert the bottom of it into the groove ( arrows need to be aligned). ❸ Gently press and release the pad, and the two sides of it will be naturally stuck into the groove.
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RETURN TO CONTENTS ❹ Pinch the handle of the litter si er, first insert one buckle into point A, then insert the other buckle into point B. * Please check: If the little si er can swing back and forth, the installation is successful . ❺...
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RETURN TO CONTENTS 7.3 Maintenance of Other Components ❶ Wipe these components with a so cloth: AI camera, base, and proximity sensor. AI camera Base Proximity sensor ❷ If there is some litter in the #1 and #2 litter collection trays, take them out, dump the litter, and put them back.
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RETURN TO CONTENTS When to How to When Components Caution to Clean to Clean Replace Detach Clean it when Do not rinse Wipe with a AI Camera the lens is so cloth. or soak. not clear. Clean it a er Wipe with a Do not rinse removing the...
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RETURN TO CONTENTS TROUBLESHOOTING Problems Possible Sources Solutions Check if the plug is properly inserted. The plug was improperly plugged in. Re-insert the plug into the socket. Check if the socket is powered on. Turn on the switch Failed to The socket was broken or not powered or replace the socket.
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· Please read the user manual carefully before installing and using the product. Any installation or usage qindicates that you have read and accepted the safety guide below. · PETKIT is not responsible for or legally liable for any accidents or injuries resulting from the improper use of the product.
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RETURN TO CONTENTS SAFETY INSTRUCTIONS * Failure to follow the safety guides below may result in product malfunction or other unforeseen losses. · Please install and use the device according to the user manual. · Kittens younger than 6 months old are prohibited from using this device. Cats weighing less than 1.5 kg are prohibited from using this device.
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RETURN TO CONTENTS Disposal The European directive 2012 / 19 / CE on Waste Electrical and Electronic Equipment(WEEE), requires that old household electrical appliances must not be disposed in the normal unsorted municipal waste stream. Old appliances must be collected separately in order to optimize the recovery and recycling of the materials theycontain and reduce the impact on human health and the environment.
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RETURN TO CONTENTS PETKIT Network Technology(Shanghai)Co.,Ltd. www.petkit.com support@petkit.com...
Need help?
Do you have a question about the PUROBOT ULTRA and is the answer not in the manual?
Questions and answers
PETKIT purobot ultra will not pack litter is not packing litter. What do I do?
If your PETKIT PUROBOT ULTRA is not packing litter, follow these steps:
1. Check for foreign objects near the sealed door and waste bin inside the trunk. Remove any obstructions.
2. Manually put down the auto-packing module if necessary.
3. Reinstall the trunk properly.
4. Power on the device and double press the OK button according to the screen prompts to restart auto-packing.
If the issue persists, ensure that all components, including the refill ring and cover, are properly installed.
This answer is automatically generated