Alcatel-Lucent H3G Manual

This manual is a step-by-step guide on the basic and most common features of
OrenCloud hosted IP-PBX Service.
Note: Some features only are available if they are included in your subscription
In this manual covers the following;-
a. Make calls, local, national, mobile & International.
b. Transfer – Attended
c. Transfer - Blind / unattended
d. On-hold and Off-hold (Take back line)
e. 3 Way conference
f. Enable / Disable DND (Do-Not-Disturb)
g. Enable / Disable Follow-me / Forward
h. Call History (Missed calls, received calls, made calls)
i. Mute call during conversation
j. Pick-up (other extensions)
k. Voicemail
TIP: Various features will have a scenario included to make them easy to understand
and visualizing them. Scenarios will be played out by John with extension 100 and
Bob with extension 101.
NOTE: Although this manual is specifically written and has screen prints of the
Alcatel Lucent H3G all of the feature codes i.e. *97# work on all phones.
Make calls, local, national, mobile, International &
Toll-Free:
Below are various examples on call patterns to make local, national, mobile &
International calls.
Local (KL) call:
You must include the 03 when dialling the number.
e.g. KL Hilton: 0322642264
National (MY) call:
You must include the area code 0X when dialling the number.
e.g. KL Johor Bahru: 072686868
Mobile (MY) call:
You must include the 01 when dialling the number.
e.g. John Doe HP: 0121234567
International call:
You must include 00 follow by the country code and phone number.
e.g. Bangkok Hilton Thailand: 006624422000 (00 for international access, 66
Thailand country code, 24422000 Bangkok Hilton number)
Toll free, etc. (1800/1300):
Dial the number as shown, e.g.
Pizzahut Malaysia Order: 1300882525
Dell Support: 1800882888.
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