Trixie TX-C Smart 5.0L Instructions Manual page 6

Meaning of the LEDs
If the feeder detects a technical problem, the red LED on the front of
the feeder starts to flash slowly. In this case, first check whether there
is a blockage that you can rectify yourself (see above). Contact techni-
cal customer service if the problem persists: smartsupport@trixie.de
If the feed dispenser is running on battery power, the red LED provides
information about the status of the inserted batteries. If the battery
power is sufficient, the red light is permanently on; if the battery is
low, it flashes slowly and cyclically.
The blue LED, on the other hand, provides information about the con-
nection status. If the blue LED is permanently lit, the feed dispenser is
correctly connected to the Internet / app. If the blue LED flashes, this
means that the feed dispenser has been reset and can be paired with
the app again.
Other connection problems
In rare cases, diffuse connection problems may occur despite success-
ful pairing of the feed dispenser, e.g. in the form of frequent failure of
the camera image. Various problem causes can be responsible for this.
In most cases, such problems are caused by certain settings or peculi-
arities of the WiFi router (e.g. firewall). We recommend the following
steps to find the cause of the problem:
1. First try to place the feeder in another corner of the room or in ano-
ther room. Sometimes there may be problems caused by interference
with other electronic equipment or certain room conditions. In these
cases, repositioning the feeder may be sufficient to solve the problem.
Please note that the maximum distance between the automatic fee-
der and the WiFi router should not exceed 10 meters. This value may
vary depending on the spatial conditions.
2. If the problem persists, we recommend testing the feeder in a diffe-
rent WiFi network to determine whether the problem is caused by the
WiFi network or the feeder itself.
2.1 If the feeder works properly in another WiFi network, the problem
must be caused by the home WiFi network. (Continue with step 3)
2.2 However, if the same problem also occurs in another WiFi network,
the problem could possibly be due to a technical defect in the auto-
matic feeder. In this case, please contact support(smartsupport@
trixie.de) to discuss how to proceed.
Note: Instead of testing the automatic feeder e.g. in the WiFi network
of a family member or friend, you can also set up a mobile hotspot on
a second (!) smartphone and connect the dispenser to this hotspot for
testing purposes.
3. If the feeder works perfectly in another WiFi network, the problems
are most likely due to settings / peculiarities of your WiFi router.
3.1 First, try changing the DNS server of your router to Google DNS
server 8.8.8.8. This action is safe and easy to perform:
• Log in to your WiFi router as an admin.
• Locate the router's network or DNS server settings.
• Add one or both of Google's public DNS servers to the router's confi-
guration:
• Google Primary DNS Server: 8.8.8.8
• Google Secondary DNS server: 8.8.4.4
• Save the changes and restart the router.
If required, further information on changing the DNS server can be
found in the manual for your WiFi router.
3.2 If the WiFi router has an integrated firewall, it may be necessary in
rare cases to assign a static IP address to the feeder to prevent the vi-
deo stream from being blocked by the firewall. Consult the operating
instructions or customer service of your WiFi router for this.
Tips for Using IoT Devices
• Update the software on your device when security updates become
available.
6
• Change the default passwords and use a password manager or if
desired a two-factor identification.
• Activate the firewall on your router.
• Create a separate WLAN network for IoT devices. In this case, the IoT
devices run on a separate network that has no connection to your
sensitive data or devices such as your computer.
• Activate encryption of the communication on your IoT devices
• Only connect your IoT Devices to the internet when remote access is
absolutely necessary.
• Use VPN for a secure connection to your home network when you are
away from home.
• If the setting UPnP (Universal Plug and Play) is activated on your
router, you should deactivate it to stop your IoT devices from commu-
nicating unchecked on the internet.
• Make sure that external access to your devices is impossible or ex-
tremely difficult and no changes to your hardware can be made from
outside.
• USB or LAN ports should not be freely accessible as they can serve as
a gateway into your network and to your data for an attacker.
• Consider any passing on of personal data carefully and protect your
privacy.
• Consider carefully when security is more important than comfort and
functionality.
Technical data
Model: TX-C Smart 5.0L(DU5L-VH)
Capacity: 5 litres
Frequency band: WIFI: IEEE 802.11b/g/n HT20: 2412-2472MHz, HT40:
2422-2462MHz
Transmit power: WIFI: (2,4G): 13,97 dBm, Bluetooth: 1,53 dBm
WiFi standard: 802.11 b/g/n/
Power supply: AC adapter, DC 5 V; 1A / Batteries (3xAAA): DC 4,5V
Power adapter: Model: PSD 15-5W-0501000EU
Rated voltage: 100-240V~50/60Hz., 0.15A
Output voltage: DC 5V, 1A
EU declaration of comformity: TRIXIE Heimtierbedarf GmbH & Co.
KG hereby declare that the radio equipment type DU3L-VP is in com-
pliance with Directive 2014/53/EU. The full text of the EU declaration
is available at the following link: goto/trixie.de/24347
If you have any questions about your smart device, please contact
support: smartsupport@trixie.de.
F Instructions:
Si vous avez des questions concernant votre appareil intelligent, veuil-
lez contacter le support : smartsupport@trixie.de.
• Lisez le mode d'emploi avant l'utilisation.
• Le distributeur de nourriture n'est pas un jouet pour les enfants.
Ne laissez pas les enfants jouer avec le film d'emballage. Risque
d'étouffement !
• Le distributeur ne convient qu'aux aliments secs (diamètre 3 - 13 mm).
• Ne l'utilisez pas avec les chiots et les chatons de moins de 7 mois.
• L'unité de base ne doit pas être mouillée elle ne passe pas au lave-
vaisselle.
• Des instructions supplémentaires pour l'utilisation des appareils IOT
se trouvent à la fin de ce manuel.
Risque de choc électrique !
• Une utilisation incorrecte peut entraîner un choc électrique.
• La tension d'alimentation de la prise doit correspondre aux spécifica-
tions de l'alimentation automatique.
• Idéalement, utilisez une prise facilement accessible afin de pouvoir, si
nécessaire, débrancher rapidement le chargeur du secteur.
• N'utilisez pas le chargeur si l'appareil, le câble ou la fiche secteur sont
visiblement endommagés.
• N'ouvrez pas le chargeur, mais contactez notre service clientèle.