Troubleshooting - Plantronics VOYAGER 510-USB User Manual

TROUBLESHOOTING FOR VOYAGER 510-USB
Problem
My Voyager headset does not work
with the softphone I am using on my
PC (I cannot answer or disconnect
from the headset call button).
I've plugged in the USB Bluetooth
adapter, but my headset does not respond
to button presses.
I've installed PerSono Suite and the USB
Bluetooth adapter but the system tray icon
shows a red X (denoting no connection).
I cannot hear caller.
Callers cannot hear me.
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Solution
• Check compatibility list onwww.plantronics.com/
SoftphoneCompatibility to ensure your softphone
is compatible for remote answer and disconnect.
• Headset battery needs to be charged. See page 5.
• Headset is not paired to the USB Bluetooth
adapter. See page 8.
• When a PC goes into standby or hibernation, the
USB Bluetooth adapter is no longer powered on.
Ensure your PC is in an active state.
• Ensure PerSono Suite software is installed
and running. See page 9.
• Headset is not paired to the USB Bluetooth
adapter. See page 8.
• Headset battery needs to be charged. See page 5.
• Headset may be out of range of the USB Bluetooth
adapter. Move closer to adapter until the
headset is within range. Range varies with office
environment.
• When a PC goes into standby or hibernation, the
USB Bluetooth adapter is no longer powered on.
Ensure your PC is in an active state.
• Headset is not paired to the USB Bluetooth
adapter. See page 8.
• Headset is not paired to the USB Bluetooth
adapter. See page 8.
• Headset battery needs to be charged. See page 5.
• The USB Bluetooth adapter is not set as the
default audio device. Use the Audio settings in
Windows under Sounds and Audio Devices to
®
select "Plantronics BT Adapter" as the audio
device.
• Listening volume is too low. Press the volume up
button on the headset. See page 14.
• Headset is muted. Press the mute button on
headset to unmute the microphone. See page 14.
• Headset microphone boom aligned incorrectly.
Align the headset boom with your mouth.
• Headset battery needs to be charged. See page 5.
• The USB Bluetooth adapter is not set as the
default voice device. Use the Voice settings in
Windows under Sounds and Voice Devices
®
to select "Plantronics BT Adapter" as the voice
device.
Problem
Sound in headset is distorted.
I can hear echo in headset.
The other headset I was using to listen to
music does not work any more.
My headset stops responding
to button presses.
Battery talk time or standby time is
significantly degraded even after a
full charge.
I hear beeps in the headset.
Solution
• Lower the listen volume on your softphone until
the distortion disappears.
• Adjust volume on headset. See page 14.
• The USB Bluetooth adapter will set itself as the
default audio device in Windows ® . Use the Audio
settings in Windows under Sounds and Audio
®
Devices to change the device used for audio.
• Headset battery may be dead, so ensure the
headset is fully charged. See page 5.
• When a PC goes into standby or hibernation, the
USB Bluetooth adapter is no longer powered on.
Ensure your PC is in an active state.
• The headset radio link is locked on. Ensure you do
not lock the radio link on for long periods of time
as it will significantly reduce the standby and talk
time of the headset.
• Battery may be deteriorating. Call your supplier
or Plantronics.
• One beep every 10 seconds is caused by a low
battery warning. Recharge battery by returning
headset to the charging stand for one to three
hours until indicator light turns blue.
• One beep is an out of range warning.
Move closer to the USB Bluetooth adapter.
• Two beeps every 30 seconds indicate your mute is
on. Press the mute button once to turn mute off.
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