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CAMBRIONIX PowerPad-15C User Manual
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CAMBRIONIX PowerPad-15C User Manual

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PowerPad-15C
User Manual
*Please note this product has been discontinued
© 2024-12 Cambrionix Ltd. All rights reserved.
EN

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Summary of Contents for CAMBRIONIX PowerPad-15C

  • Page 1 PowerPad-15C User Manual *Please note this product has been discontinued © 2024-12 Cambrionix Ltd. All rights reserved.
  • Page 2 1. Table of Contents 1. Table of Contents 2. Your PowerPad-15C at a glance 3. Safety 3.1. Signal word panel 3.2. Safety alert symbol 3.3. Pictograms 3.4. Product modification 3.5. Power supply 3.6. Storage and Installation 3.7. Cleaning your PowerPad-15C 4.
  • Page 3 6.3. Power Specifications 6.4. Port Specifications 6.5. Drawings 7. Troubleshooting 7.1. Common troubleshooting tips 7.2. Logging through Cambrionix Connect 7.3. Hardware Failure 7.4. Device connection 7.5. Hub connection issues 7.6. Using with a headless system 7.7. Software troubleshooting 8. Returns and Damaged Products 8.1.
  • Page 4 2. Your PowerPad-15C at a glance The PowerPad-15C has been designed primarily for desktop use, being highly compact and quiet. It provides 10W of charging power to each of its Type-A ports, allowing mobile devices to be charged quickly, safely and reliably. All ports can be controlled using Cambrionix software to enable charging whilst monitoring important port and device information.
  • Page 5 To avoid injuries and damage, observe the safety instructions in the user manual. This manual has been arranged to follow the IEC/ICEE 82079-1 standard. This is to facilitate the easier understanding and location of information relating to the PowerPad-15C. Any errors or omissions can be reported using our support ticket system (see Help and Support).
  • Page 6 Mandatory regulation 3.4. Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and international safety regulations. Modifications to the product could affect safety and render the product non-compliant with relevant safety standards, resulting in injury or damage to the product.
  • Page 7 Do not bend or pull the power cord with excessive force. Do not use a power supply that exceeds the power supply specifications within this manual 3.6. Storage and Installation This section describes safety precautions you must follow when installing and storing your PowerPad- 15C. PowerPad-15C Page 6 of 28...
  • Page 8 Do not place the power cord near heat sources. Connect the plug only to an earthed socket. CAUTION Damage to your Cambrionix product may occur Operate the product only in an environment where the ambient temperature is inside the operating temperature range.
  • Page 9 Mildly dampen a soft and dry cloth in water and wring thoroughly to clean the product as required Dry the product thoroughly once the cleaning has finished Reconnect the power cord and use your product as advised once cleaning is complete PowerPad-15C Page 8 of 28...
  • Page 10 This manual provides a reference for end-users installing for the first time and using their hub afterwards. As well as a guide for product safety-related information. The PowerPad-15C is intended to be used in an indoor static environment in which the environment falls within the tested specifications to provide charge, sync and management functionality. Please...
  • Page 11 4.5. Connecting devices to your PowerPad-15C Throughout this manual we will refer to "devices"  this relates to the device you are connecting to the PowerPad-15C this could be any USB device such as a phone, tablet, USB drive or any other USB connected device.
  • Page 12 When contacting support, please supply the product information for the hub in question. This can be found on the Device Information Plate which is either on the underside or back of the unit. Providing serial and Purchase  order numbers, can help identify your specific product and speed up the process. PowerPad-15C Page 11 of 28...
  • Page 13 5.0.1 Fan Behaviour Your PowerPad-15C has an inbuilt fan used to cool the product when internal temperatures rise above a set threshold. On power up the fan will spin for approximately a second before turning off. For more information on the temperatures that trigger the fan please see the fan properties section in the PP15C Specifications.When looking into the specifications you will see five different temperatures...
  • Page 14 Number of USB3 Type-C Upstream Ports Manufacturing Origin Output Power, Max (W) 163.8 Mass (kg) Part Number 200285 Model Number PP15C Number of Thunderbolt 3 Expansion Ports Power Efficiency at maximum load (%) Number of Thunderbolt 3 Upstream Ports PowerPad-15C Page 13 of 28...
  • Page 15 PP15C Properties Number of USB Control Ports Power Type Number of USB Downstream Ports Product Name PowerPad-15C Number of USB  Expansion Ports Vbus Source Power (W) 163.8 Table 6-3 PP15C Environmental Properties Fan Properties Ambient Operating Temperature (°C) Airflow (m3/hr) 11.9...
  • Page 16 Input Power Type 4-Pin Mini- Output Connector Type Over Voltage (V) Output Power Max (W) Output Power Type Voltage Measurement Resolution, Vsupply Part Number 200421 (mV) Table 6-10 Power Efficiency, at maximum load Table 6-11 PowerPad-15C Page 15 of 28...
  • Page 17 Vbus Voltage Measurement Resolution (mV) Vbus Output Current (A) Vbus Voltage Ripple (mV) Vbus Voltage Setpoint Resolution (mV) Table 6-13 Table 6-14 Upstream Port Properties Vbus Input Current (mA) Vbus Input Power (W) 4.75 Vbus Input Voltage (V) 5.25 PowerPad-15C Page 16 of 28...
  • Page 18 USB-C receptacles have a minimum rated lifetime of 10,000 cycles of insertion and removal. This is an industry-standard. One thing you can do to prolong the lifetime of the ports on your PowerPad-15C is to use "sacrificial cables" in between the hub and your charging cables so when you repeatedly connect/ disconnect you are only going to wear the cables rather than the hub.
  • Page 19 7. Troubleshooting If you experience any issues with your PowerPad-15C; please try the following troubleshooting steps, if the issue is not addressed in this section, please get in touch with your local vendor or Cambrionix. To contact Cambrionix Support please see Help and Support.
  • Page 20 This behaviour can cause a USB hub to interpret the cable as a device with a low power draw, resulting in the hub's LEDs turning on. Additionally, in the case of a Cambrionix Connect system, this may lead to the appearance of an "unknown device" in the interface.
  • Page 21 0000000000000000 Unstable device connection Some devices can have unstable connections with your host system through the PowerPad-15C. We have only observed this behaviour in a very few amount of devices, disabling CDP and setting the ports to always be on has resolved all issues and the connections are stable.
  • Page 22 Hub not connecting to host If you see that the PowerPad-15C is not connecting to the host system, one of the issues may be caused by the USB  drivers on your host system not being up to date. It is good practice to ensure you...
  • Page 23 If you have older hardware with Firmware version number lower than 1.83 then the hub may not be compatible with the Cambrionix Hub API and will need to be updated to the latest version of Firmware using the Command Line Updater which can be downloaded and installed from the following link.
  • Page 24 8.2. What happens after I have requested a Return? If you have not purchased the Product(s)  direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process.
  • Page 25 August 12, 2005, and should not be disposed of as unsorted municipal waste. Please utilize your local WEEE  collection facilities in the disposition of this product and otherwise observe all applicable requirements. Cambrionix PRN (Producer Registration Number) For the UK is "WEE/BH191TT". PowerPad-15C Page 24 of 28...
  • Page 26 Cambrionix. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by Cambrionix, or an endorsement of the product(s) to which this manual applies by the third-party company in question.
  • Page 27 Cambrionix Patents Application Number Title Link Grant Number Syncing and Charging Port GB2489429 1105081.2 2489429 CAMBRIONIX UK00002646615 2646615 00002646615 CAMBRIONIX VERY UK00002646617 2646617 00002646617 INTELLIGENT... MOD IT DS GB2591233 6089600 6089600 MOD IT eSearch 007918669 007918669 MOD IT 90079186690001 007918669-0001...
  • Page 28 MOD IT STACK 29/735,475 D936,000 MOD IT DS  LUGS 6089601 6089601 6089601 MOD IT MM 6089602 6089602 6089602 MOD IT DS  LUGS 6089603 6089603 6089603 MOD IT STACK 6089604 6089604 6089604 MOD IT 6089605 6089605 6089605 PowerPad-15C Page 27 of 28...
  • Page 29 Terms and Conditions The use of Cambrionix hubs is subject to the Cambrionix Terms and Conditions, the document can be downloaded and viewed using the following link. https://downloads.cambrionix.com/documentation/en/Cambrionix-Terms-and-Conditions.pdf PowerPad-15C Page 28 of 28...
  • Page 30 Cambrionix Limited The Maurice Wilkes Building Cowley Road Cambridge CB4 0DS United Kingdom +44 (0) 1223 755520 www.cambrionix.com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 © 2024-12 Cambrionix Ltd. All rights reserved.