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Quantum DDS-4/DAT 72 User Manual

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Summary of Contents for Quantum DDS-4/DAT 72

  • Page 2 Quantum DDS-4/DAT 72 Autoloader User’s Guide, 50002761, May 2005 Made in USA. Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.
  • Page 3 Installing the Internal Tape Drive ..............5 Installing the External Tape Drive..............6 Chapter 2 Installing Internal Tape Drives Unpacking ......................10 What Else You Need..................11 Avoiding Electrostatic Damage ..............11 Installation Summary ..................12 Collecting the Necessary Tools ..............12 DDS-4/DAT 72 User’s Guide...
  • Page 4 What Else You Need ..................32 Installation......................32 Reviewing Drive Default Settings..............33 SCSI ID......................34 Parity Checking ..................34 Data Compression..................34 Media Recognition System (DDS-4 Drives Only) ........35 Power-On Self-Test ...................35 Host Operating System ................35 Recording Drive Information .................35 Connecting a SCSI Cable .................36 DDS-4/DAT 72 User’s Guide...
  • Page 5 Troubleshooting Missing or Damaged Parts ................56 SCSI ID Problems ..................... 56 SCSI Termination Problems ................56 Mounting Hardware Problems..............57 Drive Does Not Work..................57 Power-On Self-Test Fails................. 57 Computer Does Not Boot ................58 DDS-4/DAT 72 User’s Guide...
  • Page 6 Computer Does Not Recognize Drive............58 Backup Program Does Not Recognize Drive ..........59 Write Error......................59 Hardware Error ....................60 Appendix A Loading Revised Firmware Firmware Upgrade Methods ................61 Using Firmware Cartridges ................62 Index DDS-4/DAT 72 User’s Guide...
  • Page 7 Back Panel of the External Tape Drive ........34 Figure 12 Two SCSI Termination Examples for the External Tape Drives ................... 38 Figure 13 Loading a Cartridge ..............44 Figure 14 Eject Button on Front Panel of Drive ........45 DDS-4/DAT 72 User’s Guide...
  • Page 8 Figure 15 Write-protecting a DDS Cartridge ...........46 Figure 16 Front Panel LEDs on Internal Drive.........50 viii DDS-4/DAT 72 User’s Guide...
  • Page 9 Matching Drives with the Media They Support ....42 Table 7 Cartridge Guidelines and Pitfalls..........42 Table 8 LED Quick Summary..............50 Table 9 Clean LED..................51 Table 10 Media LED................... 52 Table 11 Drive LED..................53 DDS-4/DAT 72 User’s Guide...
  • Page 10 DDS-4/DAT 72 User’s Guide...
  • Page 11 As the industry leader, Quantum has once again revolutionized storage with the Model DDS-4 and Model DAT 72 drives. The DAT 72 and DDS-4 DDS drives represent Quantum’s commitment to engineering reliable and durable tape drive products that implement leading-edge technology.
  • Page 12 Warnings indicate potential hazards to personal safety and are included to prevent injury. This manual uses the following: • Right side of the library — Refers to the right side as you face the component being described. DDS-4/DAT 72 User’s Guide...
  • Page 13 Global Engineering Documents 15 Inverness Way, East Englewood, CO 80112 (800) 854-7179 or (303) 397-2740 Contacts Quantum company contacts are listed below. Quantum Corporate Headquarters To order documentation on the DDS-4, DAT 72, or other products contact: Quantum Corporation P.O. Box 57100...
  • Page 14 Quantum Home Page Visit the Quantum home page at: http://www.quantum.com Customer Support The Quantum Customer Support Department provides a 24-hour help desk that can be reached at: North/South America: (949) 725-2100 or (800) 284-5101 Asia/Pacific Rim: (International Code) + 61 7 3839 0988...
  • Page 15 Tape Drive Components • Installing the Internal Tape Drive • Installing the External Tape Drive For more detailed instructions, see chapter 3 for internal drive Note: installation instructions or chapter 4 for external drive installation instructions. DDS-4/DAT 72 User’s Guide...
  • Page 16 As the industry leader, Quantum has once again revolutionized storage with the Model DDS-4 and Model DAT 72 drives. The DAT 72 and DDS-4 DDS drives represent Quantum’s commitment to engineering reliable and durable tape drive products that implement leading-edge technology.
  • Page 17 (RAW) error detection and correction (uncorrectable error rate of less than 1 in 1015 bits) • “Flying” preamplifier for greater signal-to-noise ratio • Flash memory to store setup parameters and enable field firmware upgrades • Automatic power-on self-test DDS-4/DAT 72 User’s Guide...
  • Page 18 DAT 72 Capacity and Characteristics DDS-2* DDS-3 DDS-4 Generation** Transfer Rates Tape Length (meters) Native Capacity (Gbytes) COmpressed Capacity (Gbytes) Native Transfer Rate 1.375 2.75 2.75 (Mbytes/sec) *Applies to DDs-4 drives only **Applies to DAT 72 drives only DDS-4/DAT 72 User’s Guide...
  • Page 19 3 Collect the tools you will need to perform the installation. 4 Observe Electrostatic precautions when handling the internal tape drive. 5 Review the drive’s default settings and change them if necessary: • SCSI ID: 6 • Parity Checking: Enabled • Terminator Power: Disabled DDS-4/DAT 72 User’s Guide...
  • Page 20 1 Unpack the contents of your drive package, and check for missing or damaged items. 2 Identify any other items you need to perform this installation. 3 Review the drive’s default settings and change them if necessary: • SCSI ID: 6 • Parity Checking: Enabled DDS-4/DAT 72 User’s Guide...
  • Page 21 5 Check the SCSI termination. 6 Connect a power cable to the drive. 7 Turn on the computer, turn on the external tape drive, and verify that the external tape drive is operating properly. 8 Register your tape drive. DDS-4/DAT 72 User’s Guide...
  • Page 22 Chapter 1 Introduction and Quick Start Installation Installing the External Tape Drive DDS-4/DAT 72 User’s Guide...
  • Page 23 • SCSI ID • Parity Checking • Terminator Power • Data Compression • Media Recognition System (DDS-4 Drives Only) • Power-On Self-Test • Host Operating System • SCSI Wide/Narrow Configuration (DDS-4 Drives Only) • Vendor ID DDS-4/DAT 72 User’s Guide...
  • Page 24 3.5-inch half-height bays and one for 5.25-inch half- height bays. These two drives are identical, except that the drive designed for 5.25-inch installations has mounting brackets on each side of the drive and a different front bezel. DDS-4/DAT 72 User’s Guide...
  • Page 25 When the drive is not being used, keep it in its antistatic bag. • Before you remove the drive from the antistatic bag, touch a metal or grounded surface to discharge any static electricity buildup from your body. DDS-4/DAT 72 User’s Guide...
  • Page 26 • PHILLIPS® screwdriver • Flatblade screwdriver, if your computer uses flathead screws • Torx screwdriver, if your computer uses torx screws • Computer documentation, which you can refer to during the installation DDS-4/DAT 72 User’s Guide...
  • Page 27 Jumper pins 11-12 Data compression Enabled Switches 1 and 2 MEdia Recognition Enabled Switch 3 System Checking (DDS- 4 drives only) Power-On Self-Test Enabled Switch 4 diagnostic Host operating system Microsoft Switches 5-8 Windows 98/Me/ XP/NT/2000/ 2003 Server DDS-4/DAT 72 User’s Guide...
  • Page 28 SCSI ID=0 SCSI ID=8 SCSI ID=9 SCSI ID=1 SCSI ID=2 SCSI ID=10 SCSI ID=3 SCSI ID=11 SCSI ID=4 SCSI ID=12 SCSI ID=5 SCSI ID=13 SCSI ID=6 SCSI ID=14 SCSI ID=7 SCSI ID=15 Parity enable Term. power DDS-4/DAT 72 User’s Guide...
  • Page 29 SCSI ID of 6. If another SCSI device in the SCSI chain is already using this ID, use jumper pins 1–2, 3–4, 5–6, and 7–8 to change the drive’s SCSI ID. Table 3 lists the SCSI IDs and their corresponding jumper settings. DDS-4/DAT 72 User’s Guide...
  • Page 30 If you change the drive’s default SCSI ID, avoid using SCSI IDs 0 and 1 (which typically are assigned to a boot drive) and SCSI ID 7 (which typically is assigned to SCSI controllers or host bus adapters). DDS-4/DAT 72 User’s Guide...
  • Page 31 Switch 1 determines whether hardware data compression is enabled or disabled. By default, switch 1 is set to ON, enabling hardware data compression. To disable hardware data compression, set switch 1 to the OFF position. DDS-4/DAT 72 User’s Guide...
  • Page 32 MRS and non-MRS media. Note: Switch 3 is reserved on internal DAT 72 drives. Power-On Self- Settings: Test Switch 4 ON = Drive performs Power-On Self-Test (default) Switch 4 OFF = Drive does not perform Power-On Self-Test DDS-4/DAT 72 User’s Guide...
  • Page 33 • Refer to the operating system drive configuration supplement for information on scripts and other settings for various non-Windows operating systems. This supplement is available on your Tape Resource CD and at www.quantum.com/support. Table 4 Host Switches Operating Systems and Corresponding...
  • Page 34 (DDS-4 Drives Only) Switch 9 OFF = SCSI Narrow Operating Mode Switch 9 enables SCSI Wide or Narrow operation. By default, switch 9 is set to ON, enabling SCSI Wide (16-bit) operation. To enable SCSI Narrow DDS-4/DAT 72 User’s Guide...
  • Page 35 Setting switch 10 to the OFF position configures the drive to return the vendor ID . Independent software vendors can use this ARCHIVE Python vendor ID to provide software compatibility with previous Quantum DDS tape drives. Recording Drive Information After you review and, if necessary, change the drive’s default settings, record the drive information.
  • Page 36 To mount the internal tape drive into a 3.5-inch bay, see Mounting the Drive into a 3.5-inch Drive Bay. • To mount the internal tape drive into a 5.25-inch bay, see Mounting the Drive into a 5.25-inch Drive Bay. DDS-4/DAT 72 User’s Guide...
  • Page 37 Warning: Do not use screws longer than 4 mm; otherwise, you may damage the drive. 5 Proceed to Connecting a SCSI Cable. Figure 5 Mounting an Internal Tape Drive DDS-4/DAT 72 User’s Guide...
  • Page 38 3 Align the drive’s front panel with the front panel of the computer. 4 Secure the drive in the mounting bay using four screws on the bottom and six screws on the top of the drive (see figure 5 Proceed to Connecting a SCSI Cable. DDS-4/DAT 72 User’s Guide...
  • Page 39 The internal tape drives can be used with two SCSI interfaces: • Wide SCSI — either Low Voltage Differential (LVD) or Single-ended (16-bit Wide mode), • Narrow SCSI — either Low Voltage Differential (LVD) or Single- ended (8-bit Wide mode). DDS-4/DAT 72 User’s Guide...
  • Page 40 50-to-68 pin adapter lets you connect the 68 pins on the internal tape Narrow SCSI drive to the 50 pins on the computer’s narrow SCSI bus. Connector 1 Connect the adapter to your computer’s 50-pin SCSI connector. DDS-4/DAT 72 User’s Guide...
  • Page 41 SCSI Terminator and attaches to the cable. Figure 9 Two SCSI SCSI device Termination Examples (termination enabled) for the Internal Tape SCSI Terminator Drives Tape drive Tape drive termination) termination) SCSI device (termination disabled) SCSI Controller SCSI Controller (termination enabled) (termination enabled) DDS-4/DAT 72 User’s Guide...
  • Page 42 4 Turn on the computer. If the internal tape drive is configured to perform its Power-On Self-Test (see Power-On Self-Test on page 18), it performs the test for about five seconds. When the drive passes the test, all three front-panel LEDs should be DDS-4/DAT 72 User’s Guide...
  • Page 43 • If you do not have an Internet connection, complete the Registration Card included with your package and either mail or fax it to the address or fax number on the Card. DDS-4/DAT 72 User’s Guide...
  • Page 44 Chapter 2 Installing Internal Tape Drives Registering Your Tape Drive DDS-4/DAT 72 User’s Guide...
  • Page 45 Host Operating System • Connecting a SCSI Cable • Checking SCSI Termination • Connecting a Power Cable • Completing Your Installation • Registering Your Tape Drive” For an internal drive, see chapter 2 for installation instructions. Note: DDS-4/DAT 72 User’s Guide...
  • Page 46 DDS-4 and DAT 72 tape drives, please visit our Web site at http://www.quantum.com. Installation The following summarizes the installation procedure for your external tape drive. Reviewing Drive Default Settings Recording Drive Information Connecting a SCSI Cable Checking SCSI Termination DDS-4/DAT 72 User’s Guide...
  • Page 47 Settings SCSI ID Parity checking Enabled Terminator power Supplied to the SCSI bus Data compression Enabled Media Recognition System Enabled Checking (DDS-4 drives only) Power-On Self-Test diagnostic Enabled Host operating system Microsoft Windows 98/Me/XP/ NT/2000/2003 Server DDS-4/DAT 72 User’s Guide...
  • Page 48 Data with a high degree of redundancy, such as structured database files or graphics files, are compressed most efficiently, often at a ratio of 2:1 or more. • Data with little redundancy, such as executable programs, are compressed the least. DDS-4/DAT 72 User’s Guide...
  • Page 49 Host Operating By default, the external tape drive is configured for a Microsoft Windows System 98/Me/XP/NT/2000/2003 Server operating system. Recording Drive Information After you review and, if necessary, change the drive’s default settings, record the information. DDS-4/DAT 72 User’s Guide...
  • Page 50 3 If desired, use the other SCSI connector on the back panel of the external tape drive to attach another SCSI device.If the external tape drive is the last or only device in the SCSI chain, terminate the SCSI chain (see Checking SCSI Termination). DDS-4/DAT 72 User’s Guide...
  • Page 51 SCSI connector on the drive’s back panel. This terminator typically is a small, rectangular plastic block that is marked Figure 12 shows two examples of using SCSI SCSI Terminator termination. DDS-4/DAT 72 User’s Guide...
  • Page 52 2 Connect the other end of the power cable to a working AC outlet. Choose an AC outlet that is not controlled by a wall switch, Note: which can turn off power to the AC outlet and to the external tape drive. DDS-4/DAT 72 User’s Guide...
  • Page 53 For your convenience, you can register your drive either through our Web site or by fax. • If you have an Internet connection, please visit www.quantum.com to register your product. DDS-4/DAT 72 User’s Guide...
  • Page 54 Registering Your Tape Drive • If you do not have an Internet connection, complete the Registration Card included with your package and either mail or fax it to the address or fax number on the card. DDS-4/DAT 72 User’s Guide...
  • Page 55 • Cleaning the Tape Heads Using the Appropriate Media The Quantum DDS-4 and DAT 72 drives use data-grade DDS cartridges, which comply with ANSI specifications listed in the “3.81 mm Helical- Scan Digital Computer Tape Cartridge for Information Interchange,” ANSI X3B5/89-156 standard.
  • Page 56 Handle cartridges gently. Do not treat cartridges roughly or drop them. Keep cartridges in plastic cases Do not try to clean the tape when they are not in use. guides or tape path inside the cartridge. DDS-4/DAT 72 User’s Guide...
  • Page 57 (up to a maximum of 24 hours). Loading a Cartridge Quantum DDS drives have a front-loading cartridge bay for easy operation. To load a cartridge: 1 Hold the cartridge so the label is facing up and the exposed media is facing the drive.
  • Page 58 Unloading a Cartridge To unload a cartridge: 1 Be sure the Drive LED is OFF. Caution: To ensure integrity of your backups and restores, do not press the Eject button when the Drive LED is ON. DDS-4/DAT 72 User’s Guide...
  • Page 59 Write-Protecting a DDS Cartridge Write-protecting a DDS cartridge protects the data on the cartridge from being changed, overwritten, or deleted. To write-protect a cartridge, slide the write-protect tab on the back of the cartridge to the open position (see DDS-4/DAT 72 User’s Guide...
  • Page 60 To avoid this situation, clean the drive’s tape heads: • After every 50 hours of operation. • If the LED goes ON or flashes. Clean • If the LED flashes when the drive is operating. Media DDS-4/DAT 72 User’s Guide...
  • Page 61 Chapter 4 Operating Your Tape Drive Cleaning the Tape Heads To clean tape heads, use a Quantum-qualified DDS cleaning cartridge. Note: Do not use an audio DAT cleaning cartridge, as the drive cannot recognize it. Also, avoid liquids, swabs, and other methods other than those recommended in this section.
  • Page 62 Chapter 4 Operating Your Tape Drive Cleaning the Tape Heads DDS-4/DAT 72 User’s Guide...
  • Page 63 Front Panel LEDs Figure 16 shows an example of the LEDs on the drive front panel of the DDS-4 and DAT 72 drives. The external tape drive has the same front- panel LEDs, plus a green LED. Power-On DDS-4/DAT 72 User’s Guide...
  • Page 64 Cleaning is required. Slow Flashing Internal error rate threshold has been exceeded and cleaning is required. Flashing Cleaning cartridge in the drive has exceeded its useful life. Replace the old cleaning cartridge with a new one. DDS-4/DAT 72 User’s Guide...
  • Page 65 Flashing rapidly A cleaning cartridge that has exceeded its useful life has been inserted into the drive. Replace the cleaning cartridge with a new approved DDS cleaning cartridge. DDS-4/DAT 72 User’s Guide...
  • Page 66 Drive LED The amber Drive LED lets you know when data is being read from or written to tape. It also informs you when a hardware fault occurs. DDS-4/DAT 72 User’s Guide...
  • Page 67 If your backup software issues a SCSI Note: Prevent Media Removal command, the LED remains and the button is Drive Eject disabled, so that the tape cannot be ejected accidentally. To eject the tape, use your backup software’s command. Eject DDS-4/DAT 72 User’s Guide...
  • Page 68 Chapter 5 Understanding the Drive LEDs Drive LED DDS-4/DAT 72 User’s Guide...
  • Page 69 Mounting Hardware Problems • Drive Does Not Work • Power-On Self-Test Fails • Computer Does Not Boot • Computer Does Not Recognize Drive • Backup Program Does Not Recognize Drive • Write Error • Hardware Error DDS-4/DAT 72 User’s Guide...
  • Page 70 If the drive is the only SCSI device, attach the drive to the connector which is next to last on the SCSI chain and attach a multi-mode terminator to the last connector in the chain. For more information, see Checking SCSI Termination on page 27. DDS-4/DAT 72 User’s Guide...
  • Page 71 If the drive fails its Power-On Self-Test: 1 Check for a cartridge in the drive. If you find one, eject it. 2 Power-down the drive and power it up again. 3 If the drive still fails its Power-On Self-Test, contact Technical Support. DDS-4/DAT 72 User’s Guide...
  • Page 72 3 Check that the SCSI bus is terminated properly. Note that the internal DDS-4 and DAT 72 drives do not provide SCSI termination and, therefore, should not be the last devices on a SCSI chain. DDS-4/DAT 72 User’s Guide...
  • Page 73 Write Error If the LED is flashing, a write error has occurred. Media 1 Use a Quantum-qualified DDS cleaning cartridge to clean the tape heads (see Cleaning the Tape Heads on page 46). 2 Try to run a short backup and verify.
  • Page 74 Eject 2 If the tape does not eject within 2 minutes, press and hold the Eject button for more than 5 seconds. The tape should eject within 40 seconds. 3 Contact Technical Support for more information. DDS-4/DAT 72 User’s Guide...
  • Page 75 You can upgrade your tape drive’s firmware two ways: • Using the diagnostic software provided on your Tape Resource CD or available at http://www.quantum.com/support. This software uploads a firmware file via SCSI from your host computer to the tape drive.
  • Page 76 Using Firmware Cartridges The following procedure describes how to upgrade the tape drive firmware using a firmware upgrade tape cartridge. Firmware upgrade cartridges are available only to qualified Quantum OEM customers. Contact your sales representative for information. Note: The firmware can also be upgraded from a host computer via the SCSI connection using software available at www.quantum.com.
  • Page 77 Damage from static electricity 11 Cables Damaged parts 56 Power (external drives) 38 DAT 2 Power (internal drives) 28 DAT 72 31 SCSI (internal drives) 25 capacity and transfer rates 4 Capacity 4 LEDs 49 Cartridges 42 DDS-4/DAT 72 User’s Guide...
  • Page 78 SCSI SCSI ID 34 connector 26 SCSI termination 37 data compression 17 unpacking 32 default settings 13 host operating system 19 installation summary 12 installing 9 jumper settings 14 Firmware cartridges 62 Media Recognition System 18 DDS-4/DAT 72 User’s Guide...
  • Page 79 28 summary 50 Power-On LED 49 Loading a cartridge 43 Power-On Self-Test external drives 35 fails 57 internal drives 18 Media LED 52 Media Recognition System external drives 35 internal drives 18 Quick start DDS-4/DAT 72 User’s Guide...
  • Page 80 56 mounting hardware problems 57 Power-On Self-Test fails 57 SCSI ID problems 56 SCSI termination problems 56 Tape cartridges write error 59 appropriate 41 handling 42 initializing 44 loading 43 unloading 44 Unloading a cartridge 44 DDS-4/DAT 72 User’s Guide...
  • Page 81 Unpacking external drives 32 internal drives 10 Upgrading firmware 61 Vendor ID internal drives 21 Write error 59 DDS-4/DAT 72 User’s Guide...
  • Page 82 DDS-4/DAT 72 User’s Guide...