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HP Z8 Fury G5 Maintenance And Service Manual
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HP Z8 Fury G5 Maintenance And Service Manual

HP Z8 Fury G5 Maintenance And Service Manual

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Maintenance and Service Guide
HP Z8 Fury G5 Workstation Desktop PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP Z8 Fury G5

  • Page 1 Maintenance and Service Guide HP Z8 Fury G5 Workstation Desktop PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP End Not all features are available in all used by HP Inc. under license. Intel, Optane, User License Agreement (EULA).
  • Page 3 Table of contents 1 Product features..............................................1 Front..................................................1 Left................................................... 3 Rear..................................................3 2 Illustrated parts catalog..........................................6 Computer major components......................................6 Mass storage devices..........................................9 Cables .................................................10 Miscellaneous parts..........................................10 3 Routine care, drive guidelines, and disassembly preparation.........................16 Electrostatic discharge information.....................................16 Generating static electricity....................................16 Preventing electrostatic damage to equipment............................17 Personal grounding methods and equipment.............................17...
  • Page 4 Cable management ..........................................24 4 Removal and replacement procedures................................... 26 Preparation for disassembly......................................26 Feet ..................................................27 Front bezel................................................27 Dust filter ................................................. 28 Access panel ..............................................29 Hard drive ................................................ 29 Drive insert ..............................................31 Power supply ..............................................31 CPU/memory panel ..........................................32 Battery................................................
  • Page 5 Solving power problems ........................................62 Power supply shuts down intermittently................................ 62 Solving hard drive problems......................................63 Hard drive error occurs......................................63 Disk drive transaction problem ....................................63 Drive not found (identified) ......................................63 Nonsystem disk/NTLDR missing message ..............................64 Computer will not boot from hard drive................................64 Computer seems to be locked up ..................................64 Solving audio problems.........................................65 Sound cuts in and out........................................65...
  • Page 6 9 Backing up, restoring, and recovering....................................108 Backing up information and creating recovery media..........................108 Using Windows tools for backing up................................108 Using the HP Cloud Recovery Download Tool to create recovery media (select products only).......108 Restoring and recovering your system..................................109 Creating a system restore ....................................109 Restoring and recovery methods ..................................109...
  • Page 7 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code.................119 Starting HP PC Hardware Diagnostics UEFI ..............................119 Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only).................................................120 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive.................120 Downloading the latest HP PC Hardware Diagnostics UEFI version................
  • Page 8 Audio-out (headphone)/Audio-in USB SuperSpeed 5 Gbps ports (3) (microphone) combo jack Drive light SD card reader (select products only) Power button 5.25 inch drive bays (2) USB SuperSpeed 5 Gbps port Optical drive bay with HP Sleep and Charge Product features...
  • Page 9 The combo jack supports headphones, line output devices, microphones, line input devices, CTIA-style headsets, or OMTP-style headsets. NOTE: Your model might have additional components available from HP. NOTE: The light on the power button is normally white when the power is on. If the light blinks red, the computer displays a diagnostic code to indicate a problem.
  • Page 10 Left To identify the left panel components, use this illustration and table. NOTE: Your computer model might look slightly different from the illustration in this section. CAUTION: Your computer does not turn on if the left or right cover is open or removed. Table 1-3 Left components and their descriptions Item...
  • Page 11 *When you plug in a device, a menu will display enabling you to select either the Line Out or Line In option. NOTE: The labels for the rear panel connectors use industry-standard icons and colors. NOTE: Your model might have additional components available from HP. Chapter 1 Product features...
  • Page 12 *When you plug in a device, a menu will display enabling you to select either the Line Out or Line In option. NOTE: The labels for the rear panel connectors use industry-standard icons and colors. NOTE: Your model might have additional components available from HP. Rear...
  • Page 13 Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 14 Table 2-1 Computer major components and their descriptions (continued) Item Description Intel Xeon 6438Y+ processor Intel Xeon 6434 processor Intel Xeon 6430 processor Intel Xeon 6426Y processor Intel Xeon 5420+ processor Intel Xeon 5418Y processor Intel Xeon 5416S processor Intel Xeon 5415+ processor Intel Xeon 4416+ processor Intel Xeon 4410Y processor Processor carrier, MCC (not illustrated)
  • Page 15 Table 2-1 Computer major components and their descriptions (continued) Item Description (12) Drive carrier (13) Front I/O assembly (14) Front bezel (15) CPU/memory panel (16) Front card guide with fans (17) Feet (18) Front fan (19) Top PCIe® card guide (20) Optical drive: DVD-Writer (9.5 mm, slim)
  • Page 16 Table 2-1 Computer major components and their descriptions (continued) Item Description NVIDIA T1000 NVIDIA T400 Solid-state drive (not ilustrated): 4 TB, M.2 2280, PCIe-4 × 4, self-encrypted drive (SED), solid-state drive 4 TB, M.2 2280, PCIe-4 × 4, DS solid-state drive with triple level cell (TLC) 2 TB, M.2 2280, PCIe-4 ×...
  • Page 17 To identify the various computer parts, use this table. Table 2-4 Miscellaneous parts and their descriptions Miscellaneous parts Adapter: HP DisplayPort–to–HDMI 2.0 adapter Ethernet network adapter HP DisplayPort–to–DVI adapter Cable: 2 × 10 Gbe network module cable CAT5e Ethernet cable (1.0 m) DisplayPort–to–mini-DisplayPort cable...
  • Page 18 Optical drive SATA-3 straight–to–straight cable (609.6 mm) Power/data cable (10-pin) SAS LED cable 2-pin–to–2-pin (16 ENV) USB Type-A, Generation 1 cable (male–to–male, 1.0 m) HP 125 wired keyboard: For use in Belgium For use in Brazil For use in the Czech Republic and Slovakia...
  • Page 19 For use in Turkey For use in Ukraine For use in the United Kingdom For use in the United States HP USB slim SmartCard CCID keyboard: For use in Belgium For use in Brazil For use in the Czech Republic and Slovakia...
  • Page 20 For use in Turkey For use in Ukraine For use in the United Kingdom For use in the United States HP USB keyboard: For use in Belgium For use in Brazil For use in the Czech Republic and Slovakia For use in Denmark...
  • Page 21 For use in Ukraine For use in the United Kingdom For use in the United States Mouse: HP 128 laser wired mouse HP USB mouse Network interface card (NIC): Intel I225-TI network adapter NIC X550 PCIeG 3×4 2-pin, 10 Gbe NIC Power cord (C13, 1.83 m, conventional with sticker):...
  • Page 22 Table 2-4 Miscellaneous parts and their descriptions (continued) Miscellaneous parts For use in the United Kingdom Power cord (HF, C13, 1.83 m, conventional with sticker): For use in Denmark For use in the Europe For use in Israel For use in Switzerland For use in the United Kingdom Power cord (C19, 2.5 m, conventional with sticker) for use in Europe Power cord (C19, 2.5 m, conventional with sticker) for use in North America...
  • Page 23 Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.
  • Page 24 Multiple electric components can be packaged in plastic tubes, trays, or polystyrene foam. Table 3-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...
  • Page 25 ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 26 ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...
  • Page 27 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 28 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 29 To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 19 before following these procedures.
  • Page 30 The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.
  • Page 31 Data transfer rate 6.0 Gbps Always use an HP-approved SATA 6.0 Gbps cable because it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with SATA 6.0 Gbps hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.
  • Page 32 ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1. 1 8 in) radius. ● Never crease a SATA data cable. Cable management...
  • Page 33 Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 34 Feet To remove the feet, use these procedures. Before removing the feet, follow this step: ■ Prepare the computer for disassembly (see Preparation for disassembly on page 26). Remove the feet: Use a case utility tool (1) to detach the foot screw covers (2). Remove the Torx10 screw (3) that secures the foot to the computer.
  • Page 35 Remove the front bezel (3). To install the front bezel, reverse the removal procedure. Dust filter To remove the dust filter, use these procedures. Before removing the dust filter, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 26).
  • Page 36 Access panel To remove the access panel, use these procedures. Before removing the access panel, follow this step: ■ Prepare the computer for disassembly (see Preparation for disassembly on page 26). Remove the access panel: Position the computer with the left side toward you. Pull the access panel release latch (1).
  • Page 37 ● Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. ● If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and label the package “Fragile: Handle With Care.”...
  • Page 38 To replace the hard drive, reverse the removal procedures. Drive insert To remove the drive insert, use these procedures. Before removing the drive insert, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 26). Remove the access panel (see Access panel on page 29).
  • Page 39 Release the right side cover (2) by lifting the rear edge until it rests at an angle. Remove the right side cover (3) by sliding it up and back at an angle. If power supply security screws have been installed, remove the Torx15 power supply security screws (1).
  • Page 40 Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ● Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings are cleared.
  • Page 41 HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle. Before removing the battery, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 26).
  • Page 42 Type 3 To release the battery from its holder, squeeze the metal clamp (1) that extends above one edge of the battery. When the battery (2) pops up, lift it out. With the positive side up, insert the battery (1) onto the battery socket at an angle, and then press the battery (2) down until it locks into place.
  • Page 43 To release the battery from its holder, squeeze the metal clamp (1) that extends above one edge of the battery. When the battery (2) pops up, lift it out. With the positive side up, insert the battery (1) onto the battery socket at an angle, and then press the battery (2) down until it locks into place.
  • Page 44 Before removing the front fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 26). Remove the access panel (see Access panel on page 29). Remove the CPU/memory panel (see CPU/memory panel on page 32). Remove the front fan: Press outward on the top PCIe card guide release latch (1).
  • Page 45 Remove the front fan (4) from the computer. To install the front fan, reverse the removal procedure. I/O assembly To remove the I/O assembly, use these procedures. Before removing the I/O assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 26).
  • Page 46 If equipped, disconnect the I/O assembly FIOUI-Premium (OClink) cable (5) from the I/O assembly. Release the I/O assembly by lifting up on the drive release bar (1). Remove the I/O assembly (2). To install the I/O assembly, reverse the removal procedure. Optical drive To remove the optical drive, use these procedures.
  • Page 47 Disconnect the optical drive cables (1) from the optical drive rear panel. Release the optical drive by lifting up on the drive release bar (2). Press on the optical drive rear panel (3). Remove the optical drive (4). To install the optical drive, reverse the removal procedure. Memory fan To remove the memory fan, use these procedures.
  • Page 48 16 GB and 32 GB RDIMMs supported by HP are x8 and can be mixed in a system. ● 64 GB RDIMMs supported by HP are x4 and cannot be mixed with other sized DIMMs in a system. Memory modules (DIMMs)
  • Page 49 Table 4-1 System speed factors (actual memory speed dependent on processor) Module configuration Description of configuration Maximum memory speed* Single DIMM per channel Configurations with only 1 or 2 DIMM 4400 MHz modules installed only in black slots Two single-ranked DIMMs in a channel Configurations with 3 or 4 single ranked 4000 MHz DIMMs (8 GB and 16 GB) installed...
  • Page 50 supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present can cause irreparable damage to the memory modules or system board. The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important to use memory modules with gold-plated metal contacts to prevent corrosion, oxidation, or both resulting from having incompatible metals in contact with each other.
  • Page 51 To install a memory module, open both latches of the memory module socket (1), and insert the memory module into the socket (2). Press the module down into the socket so that the module is fully inserted and properly seated. Be sure that the latches are in the closed position (3). NOTE: A memory module can be installed in only one way.
  • Page 52 Slide the release latch back (1), and then pull the drive out of the socket (2). You can move the release latch to accommodate either an M.2 2280 or M.2 2260 solid-state drive. To adjust the latch, twist it 90° (1), and then lift it out of the slot (2). Latch installation locations include: (1) M.2 2280 (2) M.2 2260...
  • Page 53 To install the solid-state drive, reverse the removal procedure. Heat sink To remove the heat sink, use these procedures. NOTE: The heat sink spare part kit includes replacement thermal material. Before removing the heat sink, follow these steps: NOTE: When replacing the heat sink, be sure that the processor (see Processor on page 47) is removed from the defective heat sink and installed on the replacement heat sink.
  • Page 54 The processor is attached to the bottom of the heat sink. When the heat sink is removed, HP recommends that the heat sink be left resting upside down, with the processor resting on top of the heat sink. Failure to follow this caution can result in damage to the processor.
  • Page 55 Remove the processor (4) from the processor bracket by lifting it straight up. IMPORTANT: Do not handle the pins in the processor socket. These pins are fragile, and handling them could cause irreparable damage. If pins are damaged, you might have to replace the system board.
  • Page 56 Rear fan To remove the rear fan, use these procedures. Before removing the rear fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 26). Remove the access panel (see Access panel on page 29). Remove the CPU/memory panel (see CPU/memory panel on page 32).
  • Page 57 Swing the right side of the PCIe retainer panel (2) up and away from the computer until it rests at an angle. Remove the PCIe retainer panel (3). To install the PCIe retainer panel, reverse the removal procedure. PCIe retainer fan To remove the PCIe retainer fan, use these procedures.
  • Page 58 Remove the PCIe retainer fan (3) from the computer. To install the PCIe retainer fan, push in and rotate the assembly until the connector on the PCIe retainer mates with the receptacle on the front card guide. Front card guide and fan To remove the front card guide and fan, use these procedures.
  • Page 59 Rotate the front card guide and fan (4) back and lift it out of the computer. To install the front card guide and fan, reverse the removal procedure. Expansion card The computer has seven PCI Express expansion sockets. The computer must be equipped with a second processor in order for two of the sockets to be operational.
  • Page 60 If you are installing an expansion card that is in a location with a slot cover installed, remove the cover by pulling it straight up and away from the inside of the chassis. If you are installing an expansion card that is wider than a single slot cover, remove the PCI rib by removing the Phillips screw (1), and then lifting the rib out of the computer (2).
  • Page 61 Store a removed card in antistatic packaging. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation.
  • Page 62 (11) CPU1 memory power cable NOTE: If installed, disconnect the external and external drive connectors. Drive configuration varies by model. Release the system board (1) by sliding it toward the front of the computer chassis. Swing the top edge of the system board (2) outward until it clears the top edge of the computer chassis.
  • Page 63 Prepare the computer for disassembly (see Preparation for disassembly on page 26). Remove the access panel (see Access panel on page 29). Remove the CPU/memory panel (see CPU/memory panel on page 32). Remove the front fan (see Front fan on page 36).
  • Page 64 Remove the power distribution board (3). To install the power distribution board, reverse the removal procedures. Power distribution board...
  • Page 65 Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...
  • Page 66 ● Spend time troubleshooting the problem with the service technician. ● Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks (SSRD). IMPORTANT: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process.
  • Page 67 sure to disconnect the power cord from the AC outlet and allow the internal system components to cool before touching. Cannot access the Computer Setup (F10) Utility when booting the computer Use this information to troubleshoot the computer. Cause Solution The Computer Setup (F10) Utility is set to Complete one of these tasks: Fast Boot, causing the F10 access screen to...
  • Page 68 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.
  • Page 69 Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.
  • Page 70 Cause Solution If the computer has a voltage selector, the Select the proper AC voltage using the selector switch. voltage selector switch on the rear of the computer chassis (select products only) is not switched to the correct line voltage (115 V or 230 V).
  • Page 71 Drive responds slowly immediately after Run Computer Setup and increase the POST Delay in Advanced > Boot startup. Options. Nonsystem disk/NTLDR missing message Use this information to troubleshoot the computer. Cause Solution The system is trying to start from the hard Perform Drive Protection System (DPS) testing in system ROM.
  • Page 72 Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in these tables. Sound cuts in and out Use this information to troubleshoot the computer. Cause Solution Processor resources are being used by other Shut down all open processor-intensive applications.
  • Page 73 Cause Solution Jack has been reconfigured in the audio In the audio driver or application software, reconfigure the jack or set the driver or application software. jack to its default value. Solving printer problems If you encounter printer problems, see the documentation that came with the printer and the common causes and solutions listed in these tables.
  • Page 74 Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and the common causes and solutions listed in these tables. Keyboard commands and typing are not recognized by the computer Use this information to troubleshoot the computer.
  • Page 75 If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a device that is not plug and play, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard, and follow the instructions that appear on the screen.
  • Page 76 Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications.
  • Page 77 The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the computer. Cause Solution Network drivers are not loaded, or Be sure that the network drivers are loaded and that the driver driver parameters do not match current parameters match the configuration of the network controller.
  • Page 78 For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 79 Cause Solution Too many Terminate and Stay Resident Delete any TSRs that you do not need. programs (TSRs) are installed. You have run out of memory for the Check the memory requirements for the application or add more memory application. to the computer.
  • Page 80 Solving internet access problems If you encounter internet access problems, consult your internet service provider (ISP), or see the common causes and solutions listed in these tables. Unable to connect to the internet Use this information to troubleshoot the computer. Cause Solution Internet Service Provider (ISP) account is not...
  • Page 81 If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.
  • Page 82 Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...
  • Page 83 Repeatedly press when the power button light turns white to access the utility. You can also press to see a menu that allows you to access different options available at startup, including the Computer Setup utility. A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers.
  • Page 84 Table 6-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 85 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 86 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.
  • Page 87 Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 88 Table 6-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: Setup Menu (F10) ● ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 89 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot start until the manual recovery key sequence is entered.
  • Page 90 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 91 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 92 Table 6-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.
  • Page 93 Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 94 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 95 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for Intel Optane™ (Intel products only) Enables the Intel Optane memory module. Configure storage controller for RAID Enables RAID. Default is enabled. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to previous generations.
  • Page 96 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. AMD DASH Lets you enable AMD Remote system management capability.
  • Page 97 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 98 Increase Idle Fan Speed (%) Increases the minimum fan speeds over the normal settings while still enabling normal control using the internal thermal sensors. Force enable HP Sure View Enables the HP Sure View privacy panel by changing the screen brightness. Computer Setup Advanced...
  • Page 99 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 100 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 101 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Active Management Technology (AMT) Options (Intel only) Allows you to discover, repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system.
  • Page 102 Sets the configuration for Remote HP PC Hardware Diagnostics, including the URLs used for download and upload and scheduled execution frequency. Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Computer Setup Advanced...
  • Page 103 POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you might encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 104 Table 7-1 POST numeric codes and text messages Control panel message Description Recommended action 002-Option ROM Checksum Error System ROM or expansion board option Verify the correct ROM. ROM checksum. Flash the ROM if needed. If an expansion board was recently added, remove it to see if the problem remains.
  • Page 105 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00B-MEBx Module did not checksum Memory error during POST execution Reboot the computer. correctly of the Management Engine (ME) BIOS Unplug the power cord, reseat the Extensions option ROM.
  • Page 106 Drive Protection System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. The patch is available at http://www.hp.com/support. Back up contents and replace hard drive. POST numeric codes and text messages...
  • Page 107 F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. The patch is available at http://www.hp.com/support. Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Hard drive will soon fail. Some hard...
  • Page 108 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 402-Serial Port C Address Conflict Both external and internal serial ports Remove any serial port expansion Detected are assigned to the same resources. cards. Clear CMOS. Reconfigure card resources, run Computer Setup or Windows utilities, or do both if needed.
  • Page 109 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 800-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Be sure that none of the keys are pressed.
  • Page 110 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 911–Graphics Module Fan Not Detected Graphics card fan is not connected or Reseat graphics card fan. might have malfunctioned. Reseat fan cable. Replace graphics card fan. 912–Incorrect CPU cooler installed for The processor cooler/heat sink does not Replace the cooler/heat sink to match...
  • Page 111 Table 7-2 Beep pattern error identification (continued) Number of long beeps or blinks Error category BIOS Hardware Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1-second pause occurs after the last major blink. ●...
  • Page 112 Table 7-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description System board The embedded controller cannot find valid firmware. The embedded controller has timed out waiting for the BIOS. The embedded controller has timed out waiting for BIOS to return from system board initialization.
  • Page 113 Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 75 for information about backing up the BIOS settings.
  • Page 114 Deleting a setup or power-on password Use this procedure to delete a password. To delete the power-on or setup password, complete the following steps: Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: Press while the “Press the ESC key for Startup Menu”...
  • Page 115 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.
  • Page 116 Recovering using HP Recovery media You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.
  • Page 117 Restoring and recovery methods on page 109 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.
  • Page 118 No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 119 Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer restarts. During the restart, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt.
  • Page 120 System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...
  • Page 121 Table 10-1 Troubleshooting information for nonvolatile memory usage (continued) Description Volatility description Storage user data How to erase Trusted Platform Module (TPM) Nonvolatile; 51 KB ROM for Follow instructions below firmware and 38 KB system under “Clearing TPM” parametric data Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections.
  • Page 122 HP has provided options in Computer Setup BIOS to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS. Where is the UEFI BIOS located? The UEFI BIOS is located on a flash memory chip.
  • Page 123 Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
  • Page 124 Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.
  • Page 125 Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. Select Fixes & Diagnostics.
  • Page 126 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 120. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.
  • Page 127 Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
  • Page 128 Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 129 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.
  • Page 130 Power cord set requirements The power supplies on some computers have external power switches. The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment. Power cord sets for use in other countries must meet the requirements of the country where you use the computer.
  • Page 131 Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)
  • Page 132 Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height 444.5 mm 17.5 in Width 215.9 mm 8.5 in Depth 551.2 mm 21.7 in Approximate weight (typical) 23. 1 kg 50.9 lb Temperature range Operating* 5°C to 40°C 40°F to 104°F Nonoperating...
  • Page 133 **Above 1,524 m (5,000 feet) altitude, maximum operating temperature is reduced by 1° C (1.8° F) per 305 m (1,000 feet) elevation increase. ***1125 W supports up to 600 W of auxiliary graphics power; 1450 W supports up to 900 W of auxiliary graphics power;...
  • Page 134 Index cleaning your computer preventing damage 16, 17 disinfecting 20 error access panel removing dirt and debris 20 codes 96, 103 illustrated 7 CMOS error messages 96 locked 59 clearing and resetting 106 expansion card removal and replacement 29 components illustrated 7 adapter, spare part numbers 10 front 1...
  • Page 135 Main menu, Computer Setup 76 removal and replacement 46 power connector mass storage devices 9 helpful hints 59 identifying 4, 5 memory HP PC Hardware Diagnostics UEFI power cord set requirements installation 41 downloading 120 country specific 123 nonvolatile 111 failure ID code 119...
  • Page 136 Remote HP PC Hardware slots system restore point 108 Diagnostics UEFI settings microSD memory card Windows tools, using 108 customizing 122 reader 1, 2 using 121 SD card reader 1, 2 removal and replacement software CPU/memory panel 32 problems 73...
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