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3/12/24, 9:02 AM
BowFlex C7: Why isn't the resistance shown on the console?
Follow this troubleshooting guide to help resolve resistance issues on the BowFlex C7 indoor cycling bike.
Some common complaints may include:
Resistance is not registering on the console
Resistance level is not shown on the console
Console does not display resistance
Follow these steps to troubleshoot the issue
1.
Check for updates on your machine. Verify you have a good Wi-Fi connection. Unplug your machine and plug it back
in. When the BowFlex or JRNY page displaying serial numbers in the 4 corners appears, tap the upper right corner 10
times within 3 seconds (reference 1.1). If you are unable to reach this screen, log out and tap the upper right corner
10 times within 3 seconds from the Log In screen (reference 1.2).
The initial screen showing the BowFlex or JRNY logo appears with serial numbers in each corner. Tap the upper right corner 10 times within
about:blank
BowFlex C7: Why isn't the resistance shown on the console?
(Reference 1.1)
3 seconds to access the menu to force an update.
(Reference 1.2)
ID: 12152.1
1/5
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Summary of Contents for Bowflex C7
- Page 1 10 times within 3 seconds from the Log In screen (reference 1.2). (Reference 1.1) The initial screen showing the BowFlex or JRNY logo appears with serial numbers in each corner. Tap the upper right corner 10 times within 3 seconds to access the menu to force an update.
- Page 2 3/12/24, 9:02 AM BowFlex C7: Why isn't the resistance shown on the console? The Log In screen appears after logging out or if you missed the opportunity to access the menu from the previous screen. Tap the upper right corner 10 times within 3 seconds to access the menu to force an update.
- Page 3 3/12/24, 9:02 AM BowFlex C7: Why isn't the resistance shown on the console? PLACEHOLDER IMAGE UNTIL BETTER RESOLUTION IS AVAILABLE. Select CHECK FOR UPDATES from the bottom of the menu once it appears. Retest your machine to determine if the original issue persists [FW.A]. If the issue persists, continue troubleshooting i the next section.
- Page 4 3/12/24, 9:02 AM BowFlex C7: Why isn't the resistance shown on the console? Check if the main cable is crimped or damaged. Using a Phillips head screwdriver, remove the 4 screws from the back of the console. Lift the console and inspect the cable. If the cable coming from the console is damaged, order a Console [12152.H].
- Page 5 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
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