Yealink MP56 Manual

Dialing

Dial phone number or extension
Lift your handset and dial the phone number, (OR, with handset on-hook, dial number and tap Call). For:

• Local and Long distance – dial the 10-digit phone number (area code + local number)
• International – dial 011 + country code + city code + number
• Internal extension – dial the extension

NOTE:
Be sure to use a surge protector with your phone.

1. Reversible Tab
2. Speaker
3. Transfer Key
4. HOLD Key
5. REDIAL Key
6. Volume Key
7. Power LED Indicator
8. Touch Screen
9. Keypad
10. Headset Key
11. MUTE Key
12. Teams Key
13. Speakerphone Key

Your Phone Calling Features

Basics

Answer Calls

• To answer a ringing call, pick up the handset or tap Accept. The speaker phone button can also be pressed directly.
• To answer a second call while on an active call, simply tap Accept. The first call will automatically be placed on hold. Toggle back and forth between multiple calls by tapping the arrow at the upper right corner of the screen.

End Calls

• Press to end an active call, replace the handset, or press . Or, tap End Call
• For multiple calls, tap End Call to hang up active call. Tap Resume and then End Call to hang up the next call.

Hold Calls

• While on an active call, tap Hold and the call will be held. Tap Resume to resume the call
• Or press the Hold button to place caller on hold while on an active call to resume the held call.

Transfer Calls

Attended Transfer

• While on an active call, tap Transfer or , then Consult First. Dial the desired number and then tap Consult. The first call is automatically placed on hold. Speak to the other party and then tap Transfer again to complete the transfer. Hang up phone or tap End Call.

Blind Transfer

• While on an active call, tap Transfer then Transfer Now. Dial the desired number then tap Transfer. The first call is automatically put on hold. Tap Transfer again and then hang up the call.

Conference Calls

Conduct Conference Calls

1. Make call to or receive call from other party.
2. Tap the people icon in the upper right corner of the phone display.
3. Tap Add People, dial the desired number or select a person. Tap the number dialed.
4. Tap the check mark near the upper right. All parties are now connected.

Forward Calls

To enable call forwarding (first time setup)
If the call forwarding feature does not appear on your home screen, complete the following steps:

1. Tap your avatar near the upper left corner of the screen.
2. Tap Settings > Calling.
3. Enable the Call Forwarding option.
4. Enable the call forward on home screen option.
5. Tap the home button and the call forwarding feature will now appear at the bottom of the home screen.

Using Call Forwarding After Initial Setup:
Tap the Forward To option on the bottom of the phone screen. Select the desired option:

1. Don't forward calls
2. Forward to voicemail
3. Forward to contact or number
4. Forward to group call

If Forward To Contact is selected, tap New contact or number. Search for desired contact or enter the 10 digit phone number and then tap that contact or number.

Redial

• To redial the last call placed, press the Redial button. This is located directly above the volume buttons.

Park and Unpark Calls (If Enabled)

Parking is a way to place a call on public hold so that others can unpark and answer the call from any phone.

Park an Active Call

1. Tap More > Park Call
2. The call will get parked to an extension and displayed on top of the screen. Notify the other person of the parked call extension.

Unpark a Call

1. From the phone where the call was parked, tap the desired code to unpark the call.
2. From another phone, tap Calls.
3. Tap the unpark icon near the top of the screen and enter the appropriate park extension.
4. Tap Ok.

Viewing Recent Calls

View Recent Calls List

1. Tap Calls > Recent
2. Scroll down/up to view all calls
3. Tap any record to dial the highlighted call

Directory

View Organization Directory

1. Press More > People
2. Tap the desired category to view all contacts within that category.

To add contacts:

1. Tap More > People
2. Tap the + icon near lower right corner
3. Tap Add from directory
4. Select the desired contact
5. Select the desired category
6. Tap the check mark near the upper right corner
7. Press the home button to return to the home screen

Important Note About 911:
Because VoIP (Voice over Internet Protocol) service works differently than traditional phone service, VoIP E911 service may also work differently. To understand limitations and to be prepared should you need to make a 911 call from your IP phone, please read the TelNet E911 Emergency Service Advisory Notification at: www.telnetww.com/TelNet911Advisory.pdf

VoIP 911 Alert
Emergency 911 service on this device may be limited or unavailable and DOES NOT function during a power or broadband outage.
Click to visit www.telnetww.com/911info

Additional Phone Features

Muting the Microphone

• During a call, press to mute your audio
• To disable Mute, press again

Change Volume

• To change call volume, press during a call
• To change the ringer volume, press when the phone is idle or ringing

Voicemail

Tap Voicemail to view the voicemail list, select the desired message and tap the arrow to playback the message.
Within each message, there are additional options to callback, display more info or delete the message.

TelNet Worldwide, Inc.
telnetww.com
(800) 508-1254