Yealink T21P E2 Manual

Parts and Features

Soft Key Options

• History
• Directory
• Do Not Disturb (DND)
• Speed Dial

Function Options for Line Keys

• Do Not Disturb (DND)
• Paging
• Ring Plan Override (Day, Night, Holiday) (RPO)
• Custom Station
• Park
• History
• Speed Dials
• Pick-Up

If you need assistance, please contact Crosswind VoIP Support by emailing support@crosswindsupport.com or by calling (888) 920-5685

To Make an Outgoing Call

Press the speaker button, press the line button, or the lift the handset and dial the desired number or extension, then press dial.
You can also dial the number or extension first, then hit the speaker or line button, or lift the handset, which will then dial the number.

Park Calls / System Hold

When on a call, press the Park button, which will park the call, and the Park button will now flash red on any phone with that button.

Pick Up Parked Call:
To pick up a parked call, press the Park button that has the red flashing light.

Place Caller on Exclusive Hold:
Press Personal Hold then the line button will flash green. This call will be on hold on your phone only.

Record

The Record feature allows you to record the call you are on. While on a call dial #3 which will Start, Stop, and Resume recording. To pause recording, dial #4. To access and listen to your recorded calls, you will need to use the Crosswind Connect application.

PickUp

If a call is ringing on another phone, press the PickUp feature key to be connected to that call.

Transfer Call

Blind Transfer, while on a call press the Tran button or softkey, then Dial the extension/number and either hit the Tran button again, or if using the handset you can simply hang up the handset.

Live Transfer, press the Tran button or softkey, then Dial the extension and press Ok, and wait for the call to be answered. Announce who is on the line and then press the Tran button or softkey and the call will be transferred to the other party.

Tip: to transfer directly to a person's voicemail, enter * before the extension.

Listen & Whisper

The listen feature this gives you the ability to listen into a phone conversation between an employee and another caller. The Listen feature can be accessed by hitting the Listen key, or by dialing *7790 + extension. The whisper feature allows you to talk to the employee without the caller hearing what you are telling them. The Whisper feature can be accessed by hitting the Whisper key or by dialing *7791 + extension. To use this and the whisper feature, you must be given permissions. If you need assistance with this feature, please contact support.

Conference Call

To make a conference call, once you have the first party on the line, press the Conf softkey. The call is placed on hold. Dial the extension or phone number you wish to conference, then press the Ok. When the party answers, press the Conf softkey and all parties will be in conference. To disconnect one of the parties, use the down or up arrow to select them and then press the Drop softkey.

If you need assistance, please contact Crosswind VoIP Support by emailing support@crosswindsupport.com or by calling (888) 920-5685

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Yealink T21P E2 Manual