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VeriFone VX 675 Operational Procedures Manual
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VeriFone VX 675 Operational Procedures Manual

VeriFone VX 675 Operational Procedures Manual

Procedures foremv/contactless pos terminal by first citizens
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Officer
Contact Number
Officer number
627-4POS (627-4767) - Non-functional terminals
Authorization
623-2460 - Security and fraudulent suspected matters
Department
24/7
E-mail
pos@firstcitizenstt.com
functional terminals)
settlements@firstcitizenstt.com
Paper roll
https://www.firstcitizensgroup.com/tt/merchant-support/
request
FIRST CITIZENS BANK LIMITED
Electronic Banking Unit
Operational Procedures for EMV/Contactless POS Terminal
–for general point of sale enquiries (e.g. Non-
– for settlement issues
Verifone VX 675

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Summary of Contents for VeriFone VX 675

  • Page 1 623-2460 - Security and fraudulent suspected matters Department 24/7 –for general point of sale enquiries (e.g. Non- E-mail pos@firstcitizenstt.com functional terminals) – for settlement issues settlements@firstcitizenstt.com Paper roll https://www.firstcitizensgroup.com/tt/merchant-support/ request FIRST CITIZENS BANK LIMITED Electronic Banking Unit Operational Procedures for EMV/Contactless POS Terminal Verifone VX 675...
  • Page 2 E L E C T R O N I C M E R C H A N T S E R V I C E S Terminal Operational Procedures Guide First Floor, #62 Independence Square, Port of Spain, Trinidad, W.I. Tel: 62-FIRST –...

  • Page 3: Table Of Contents

    T able of Contents Terminal ..................1 Processing the LOGON Function ..........2 Processing a Sale/Purchase Transaction ........3 Processing a Debit Card Transaction (Magstrip/Non-Chip) .... 3 Processing a Debit Card Transaction (Chip) ........4 Processing a Debit Card Transaction (Contactless) ......5 Processing a Credit Card Transaction (Magstrip/Non-Chip) ...

  • Page 4: Terminal

    Terminal 1. To Power On Terminal Press and hold down Enter Key (Green Key) until screen comes on. If the terminal not in use for a prolonged period of time it will automatically power off. To reactivate press any key. 2.

  • Page 5: Processing The Logon Function

    Processing the LOGON Function This function is done at the start of the day or at the start of a shift, depending on the business practices conducted. • At the bottom left hand side of the display screen, a downward pointing arrow is shown, press the corresponding key below ( this is the 1 key on the left beneath the display screen...

  • Page 6: Processing A Sale/Purchase Transaction

    Processing a Sale/Purchase Transaction PROCESSING A DEBIT CARD TRANSACTION (MAGSTRIP/NON-CHIP) • Swipe the customer’s card along the card reader on the right hand side of the terminal with the magstripe facing inside • Enter SALE AMOUNT and then press the ‘ENTER’ key (Green Key) •...

  • Page 7: Processing A Debit Card Transaction (Chip)

    PROCESSING A DEBIT CARD TRANSACTION (CHIP CARD) • Insert the customer’s card into the chip reader of the pin pad or terminal depending on what is being used • Enter SALE AMOUNT and then press the ‘ENTER’ key (Green Key) •...

  • Page 8: Processing A Debit Card Transaction (Contactless)

    PROCESSING A DEBIT CARD TRANSACTION (CONTACTLESS) • Select the last key on the right hand side beneath the display screen to initiate a contactless transaction • Enter SALE AMOUNT and then press the ‘ENTER’ key • The customer confirms the sale amount using the Navigation Pad and selecting either YES or NO and then pressing the ‘ENTER’...

  • Page 9: Processing A Credit Card Transaction (Magstrip/Non-Chip)

    PROCESSING A CREDIT CARD TRANSACTION (MAGSTRIP/NON-CHIP) • Perform SECURITY CHECKS on the card presented by the customer • Swipe the customer’s card along the card reader on the right hand side of the terminal with the magstripe facing inside • Enter the last four (4) digits of the credit card number, and then press the ‘ENTER’ key •...

  • Page 10: Processing A Credit Card Transaction (Chip)

    PROCESSING A CREDIT CARD TRANSACTION (CHIP CARD) • Insert the customer’s card into the chip reader of the pin pad or terminal depending on what is being used • Enter SALE AMOUNT and then press the ‘ENTER’ key • The customer confirms the sale amount using the Navigation Pad and selecting either YES or NO and then pressing the ‘ENTER’...

  • Page 11: Processing A Credit Card Transaction (Contactless)

    PROCESSING A CREDIT CARD TRANSACTION (CONTACTLESS) • Select the last purple key on the right hand side beneath the display screen to initiate a contactless transaction • Enter SALE AMOUNT and then press the ‘ENTER’ key • The customer confirms the sale amount using the Navigation Pad and selecting either YES or NO and then pressing the ‘ENTER’...

  • Page 12: Processing A Balance Inquiry Transaction

    Processing a Balance Inquiry Transaction This function is done on Debit Cards only • On the Home Screen, select ‘NEW TRANS’ by pressing the ‘ENTER’ key. • At the bottom left hand side of the display screen, a downward pointing arrow is shown, press the corresponding key twice ( this is the 1 key on the left beneath the display screen...

  • Page 13: Processing A Void/Reversal

    Void/Reversal Function • Using the Navigation Pad, scroll down to select ‘BATCH’ and press the ‘ENTER’ key. • At the bottom left hand side of the display screen, a downward pointing arrow is shown, press the corresponding key once ( this is the 1 key on the left beneath the display screen •...

  • Page 14: Processing The Reprint Function

    REPRINT FUNCTION • Using the Navigation Pad, scroll down to select ‘REPORTS’ and press the ‘ENTER’ key. • Scroll to ‘Reprint’ by pressing the ‘ENTER’ key. • The terminal displays the options ‘LAST’ of ‘INVOICE’. Using the Navigation Pad select the desired option and press the ‘ENTER’...

  • Page 15: Running The Audit Report

    Running the Audit Report • Using the Navigation Pad, scroll down to select ‘REPORTS’ and press the ‘ENTER’ key. • Select the option ‘Audit’ and then press the ‘ENTER’ key. • The options ‘All’ and ‘By Acq.’ are displayed. Select ‘All’ and press the ‘ENTER’ key End of Day Settlement Function This is the process where daily transactions are credited to the account.

  • Page 16: Tampering With Terminals

    Note 1. TAMPERING WITH TERMINALS • Verify the identity of any third-party person claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices. • Do not install, replace, or return devices without verification •...

  • Page 17: Contact Information

    Contact Information Officer Contact Number Officer number 627-4POS (627-4767) (Call for paper rolls and technical assistance) Authorization Department 24/7 623-2460 Call Center – 62 FIRST (623-4778) between 6am -10pm, 7 days a week E-mail pos@firstcitizenstt.com (Email for paper rolls and technical assistance)