Panasonic Toughbook CF-C1ADAAZ6M Reference Manual page 194

Troubleshooting (Advanced)
Protector Suite reinstallation
Uninstall Protector Suite (
During Protector Suite uninstallation, you can select whether to delete the Protector Suite Data - including passports.
To use password data or "Password Bank" data after reinstalling Protector Suite, select [Leave Protector Suite *.* data for
later use]. After the new installation, you will be able to use your data again.
If you select [Remove all Protector Suite *.* data], you need to enroll fingerprint data again after reinstalling Protector
Suite. In case of changing the Enrollment mode, reinstalling Protector Suite is necessary.
Lost [File Safe] backup password
It is necessary to change the backup password for [File Safe], refer to the Protector Suite Help menu.
• Click (Start)/
Windows 7
Accessing [File Safe] after Protector Suite uninstallation
[File Safe] data can be accessed only using Protector Suite. If you accidentally uninstalled Protector Suite, you have to
reinstall it. If passport data was not removed during uninstallation, everything will work automatically including [File Safe].
If the passport data was removed during uninstallation the [File Safe] will recognize that the installation was changed and
will offer to use the backup password, instead.
Accessing [File Safe] after computer crash
If you have an exported passport, import it now so you can access [File Safe] directly using fingerprints. Otherwise you
can access [File Safe] using the [File Safe] backup password: [File Safe] will recognize that the installation was changed
and will offer to use the backup password, instead.
Removing data from the reader
When enrollment to the device is used, passport data is stored to the device. To remove it, go to the [Delete user data]
passport wizard and delete existing passports.
page 118) before reinstalling it. After uninstallation, reinstall Protector Suite (
[start] - [All Programs] - [Protector Suite] - [Control Center] - [Help] - [Help].
Windows XP
194
page 112).