Faq - ComMarker Omni User Manual

15

FAQ

Q1: The driver installation was unsuccessful? Q1: The driver installation was unsuccessful?
*Please make sure to use the copyrighted window system, if not, please replace it with another computer *Please make sure to use the copyrighted window
*Please try to replace a data cable, it is recommended to use a magnetic proof cable *Please try to replace a data cable, it is recommended to use a magnetic proof cable
*It may be a computer port problem or a computer board connection problem, please try with another computer *It may be a computer port problem or a computer board connection problem, please try with another computer *It may be a computer port problem or a computer board connection problem, please try with another computer
Q2: The USB flash drive is damaged and cannot be opened USB flash drive is damaged and cannot be opened
*Please visit Commarker's official website to download the
*Contact after-sales staff or email us
Q3: The red light preview functions, but there is no
*Please adjust the focal length, please refer to question 2 for debugging methods *Please adjust the focal length, please refer to questio
*Contact after sales staff or email us
Q4: Can not find dongle, software will work at
*The machine is not powered on, or the machine is not connected to the c machine is not powered on, or the machine is not connected to the computer. Please turn it on and make sure
the data cable is connected to the computer the data cable is connected to the computer
Q5. The size of preview and the mark is inconsistent with the software display,
horizontal or vertical but with angles.
*Import the calibration file, please refer to step 3 of the operating instructions calibration file, please refer to step 3 of the operating instructions
*If the problem not solved, select "Parameter (F3)", select "
"Angle"according to the actual deviation number based onthe
*If it still doesn't work, please contact after
Q6: The red light preview is inconsistent with the actual engraving position : The red light preview is inconsistent with the actual engraving position
*Import the calibration file, please refer to step 3 of the operating instructions *Import the calibration file, please refer to step 3 of the operating instructions
*If the problem not solved, select "Parameter (F3)", select "
X" and "Offset Y"according to the actual
be positive or negative, the red light will change in different directions at the positive and negative values.
system, if not, please replace it with another computer
ficial website to download the omni driver and software.
but there is no mark or the marks are very light
will work at demo state
is inconsistent with the software display, or preview
select "Parameter (F3)", select "Field". Input numbers in"Offset X"
deviation number based onthe measurement with a ruler
ontact after-sales staff or email us
select "Parameter (F3)", select "Other"and "Red light pointer
deviation number based onthe measurement with a ruler
ll change in different directions at the positive and negative values. ll change in different directions at the positive and negative values.
omputer. Please turn it on and make sure
preview and the mark are not
"Offset X","Offset Y" or
h a ruler.
Red light pointer". Input numbers in"Offset
measurement with a ruler.The number can