CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R Drive
Symptom
CD-ROM, CD-RW,
DVD-ROM, or DVD+RW/+R
drive cannot read a disc or
takes too long to start.
Getting Started
Problem
CD is upside down.
DVD-ROM drive takes longer
to start because it has to
determine media type being
played.
CD or DVD disc is dirty.
Solution
Reinsert the CD with the label facing up.
Wait at least 30 seconds to let the DVD-ROM drive
determine the type of media. If it still does not start,
read the other solutions listed in this topic.
Clean the CD or DVD with a CD cleaning kit, available
from most PC stores.
Finding Help & Support
7–5