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HP Compaq Presario,Presario 5095 Quick Start Manual

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Important Service Information

For the fastest path to the right answers, go to www.compaq.com/consumersupport.
At this site you will find online services to assist with your hardware and software related questions, issues,
and product needs.
Compaq offers the following online services for your Presario product:
• Drivers & Updates - find original drivers, latest updates, and software fixes for your Presario desktop or
mobile product
• Compaq Customer Communities - where users ranging from novices to technical experts collaborate to
share knowledge, information, and assistance
• Ask.Compaq - search the Compaq frequently asked question and answer database
• E-mail a Support Specialist - escalate your request for product service online to a qualified Compaq
support specialist
When escalating a service event online, it is important to include the following information in your inquiry.
Please take a moment to write down the following information for your future reference.
• Product Name:
• Model Name:
• Serial Number:
• Date of Purchase:
Notice
© 2001 Compaq Computer Corporation
COMPAQ and the Compaq logo Registered in U.S. Patent and Trademark Office.
Microsoft and Windows are trademarks of Microsoft Corporation.
All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein.
The information in this document is subject to change without notice.
The information in this publication is subject to change without notice and is provided "AS IS" WITHOUT WARRANTY
OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH
RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL,
SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES
FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN
IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING SHALL APPLY
REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY AND REGARDLESS OF WHETHER
SUCH LIABILITY SOUNDS IN CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER THEORY OF LEGAL
LIABILITY, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such
products. Nothing herein should be construed as constituting a further or additional warranty.
Compaq Presario
First Edition (May 2001)
Part Number 233700-001

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Summary of Contents for HP Compaq Presario,Presario 5095

  • Page 1: Important Service Information

    Compaq offers the following online services for your Presario product: • Drivers & Updates - find original drivers, latest updates, and software fixes for your Presario desktop or mobile product • Compaq Customer Communities - where users ranging from novices to technical experts collaborate to share knowledge, information, and assistance •...
  • Page 3 My Presario—Learning More MY P –G RESARIO ETTING TARTED ONTENTS...
  • Page 4 ™ MY P –G ONTENTS RESARIO ETTING TARTED...
  • Page 5 MY P –G RESARIO ETTING TARTED ONTENTS...
  • Page 6 MY P –G ONTENTS RESARIO ETTING TARTED...
  • Page 7 MY P –G RESARIO ETTING TARTED ONTENTS...
  • Page 8 MY P –G ONTENTS RESARIO ETTING TARTED...
  • Page 9 In This Chapter —G RESARIO ETTING TARTED Congratulations! As the owner of a new Compaq Internet PC, you have joined the worldwide community of Presario computer users. Once your computer is set up and connected to the Internet, you can explore vast regions of information, entertainment, and online services.
  • Page 10 Warnings and cautions are displayed to protect you from injury, your equipment from damage, and your files from data loss. 1-2 I NTRODUCTION The following words and symbols have special meaning in this guide and in the CD documentation: Warning Did you know ...
  • Page 11 Information is available in several forms: printed documents, electronic documents on the CD that came with your computer, and the Compaq Web site. Use this guide as your first point of reference, and then refer to the following documents: ➜ Quick Set-Up poster ➜...
  • Page 12 Your computer is an electrical device. Treat it with care to avoid personal injury and damage to the equipment. Warning To reduce the risk of electric shock and damage to the equipment, read the Safety and Comfort guide on the My Presario—Learning More CD before performing any procedures involving the...
  • Page 13 The My Presario—Learning More CD has information on the following topics: ➜ Advanced features of your computer ➜ Solving computer problems ➜ Safety and comfort ➜ Compaq service and support ➜ Upgrading your computer ➜ Government regulatory information Did you know ... Electronic documents often have hyperlinks to help you find information quickly.
  • Page 14 1-6 I —G NTRODUCTION RESARIO ETTING TARTED...

  • Page 15: In This Chapter

    In This Chapter —G RESARIO ETTING TARTED In this chapter, you learn about the following exciting, easy-to-use features of your computer: ➜ Computer: Become familiar with all the components on the front and back of your computer. ➜ Keyboard: Learn about all the keyboard’s capabilities, including one-button access to the Internet!

  • Page 16: Disk Drive

    Before you begin, you’ll want to become familiar with the components of your Compaq Presario. Some components have color-coded connectors that match the ports on the back of your computer. 2-2 U SING OMPUTER 1 CD-ROM, CD-RW, or DVD-ROM drive 2 Disk drive 3 CD storage for storing five 4 Two USB connectors for...
  • Page 17 The standard keys perform the following functions: 1 Main keys are the typewriter-style keys. 2 Function keys are the F1 through F12 keys. Two of these keys are active even without a program running. F1 enables you to get help on Windows-related topics.
  • Page 18 The keyboard buttons make it easier and faster to get on the Internet, use your favorite software, or listen to your favorite CD. You might even want to watch a movie or send an e-mail. The CD/DVD control buttons provide a quick and easy way to play a CD or a DVD movie at the touch of a button.
  • Page 19 With the press of a keyboard button, you can get on the Internet fast, read your e-mail, or check out the latest in entertainment. Depending on which Internet Service Provider (ISP) you have, the default options provided by the Internet Zone buttons may vary.
  • Page 20 2-6 U SING OMPUTER 1. From the Windows desktop, click the Start button. 2. Point to Settings and then click Control Panel. The Control Panel window is displayed. 3. Double-click the Easy Access Buttons box is displayed asking you to press the Easy Access button you would like to program.
  • Page 21 RESARIO ETTING TARTED Help takes you to service and support information on the Windows desktop. My Program can be programmed to launch your favorite software, Web site, or document. Note: Buttons and their function may vary by model and region.
  • Page 22 After you assign the My Program D button settings, pressing the button opens your selected software, Web site, or document automatically. See also ... Instructions for reassigning the My Program button are found on the My Presario—Learning More CD. The Volume Control buttons allow you to control the volume of your computer.
  • Page 23 If you’re going to be away from your computer but want to leave the power on, you can put your computer to sleep. This process allows you to run programs while your computer goes into a low-power state, which saves energy. You can wake your computer by moving the mouse, clicking a mouse button, pressing the...
  • Page 24 The system lights on the keyboard provide a quick status of your computer and keyboard settings. Did you know ... Post Office Protocol (POP) is a commonly used messaging protocol. The most widely used implementation of this protocol is POP3. POP3 is a retrieval protocol used to retrieve mail messages from a POP server.
  • Page 25 The Smart Credit Card Internet Keyboard makes it easy for you to purchase merchandise online. —G RESARIO ETTING TARTED The Smart Credit Card Internet Keyboard has the same features as the standard keyboard with the addition of a Smart Credit Card button 1 and a Smart Card terminal 2.

  • Page 26: Turn On Your Computer

    ™ Did you know ... The wireless wheel mouse does not alert you when the batteries are low. You must replace the batteries approximately every six months. For optimal performance, place the receiver at least eight inches (twenty centimeters) away from other electrical devices, such as the computer, the computer monitor, or external storage devices.
  • Page 27 Your computer comes with a scroll mouse. The scroll mouse directs a cursor on the Windows desktop. Use the mouse to move quickly and easily through a document or Web site. Moving the scroll wheel on your mouse forward or...
  • Page 28 AutoScroll allows you to move forward and backward through a document without having to move the mouse or mouse wheel continuously. Did you know ... The scroll mouse can be customized for a left-handed user from the Mouse Properties dialog box. Click on Start / Settings / Control Panel and double-click on the mouse icon to open the Mouse Properties...
  • Page 29 Speaker options depend on which model you purchase. However, the JBL Platinum Series are the standard speakers that come with most new Compaq Presario monitors. You can use the speakers freestanding or mount them on the side of the monitor. For more information, see the documentation that came with the speakers.
  • Page 30 Your computer may have one or more drives depending on the model you purchased: ➜ Disk drive ➜ Hard drive ➜ CD-ROM drive ➜ CD-RW drive ➜ DVD-ROM drive ➜ DVD-R drive Each drive has a different capacity for storing information.
  • Page 31 The CD-ROM drive enables you to read data from a CD or listen to a music CD. The CD-RW drive enables you to read and write data to a disc for storage, and enables you to listen to music CDs or read data CDs.
  • Page 32 A CD-ROM drive reads CDs, CD-R, and CD-RW media. DVD-ROM and DVD-R drives read all CD media plus DVD discs. When you have finished listening to the CD, store the disc in the storage compartment on the front of your computer or in its protective case.
  • Page 33 You can only play a DVD movie from a DVD-ROM or DVD-R drive. When you finish watching a movie, store the DVD disc in its protective case. You can control the actions of the DVD player (pause, rewind, and so on) from the CD/DVD control buttons on the keyboard.
  • Page 34 The CD-RW drive allows you to create your own CDs. You can buy two types of media: CD-R and CD-RW discs. CD-R media can be played on most of the newer CD players, CD-ROM, DVD-ROM, and DVD-R drives. CD-R media can be written to only once.
  • Page 35 The Logitech QuickCam Express Internet video camera provides many useful features: ➜ Captures images at the touch of a button ➜ Sends photo and video e-mail as easily as text ➜ Allows video chatting for a face-to-face get-together with faraway friends and family ➜...
  • Page 36 2-22 U —G SING OMPUTER RESARIO ETTING TARTED...

  • Page 37: In This Chapter

    In just a few moments, you will In This Chapter be on the World Wide Web. It is estimated that thousands of new users will join you in connecting to the Internet for the very first time! In this chapter, you begin to explore the endless possibilities of the Internet—e-mail, shopping, news, entertainment,...
  • Page 38 Internet, Web, URL, hyperlinks, cyberspace— sound confusing? The Internet definitely has its own terminology. Take a few moments to understand some basic concepts that will help you start surfing the Web. To begin surfing, you need to establish an Internet Service Provider (ISP) account.

  • Page 39: Compaq Utilities

    Once you sign up with an Internet Service Provider (ISP), there are a few things you need to know to be able to surf the Web. If you choose AOL as your ISP, you need to use the Compaq Connection Helper to reset the following Internet buttons on your keyboard:...
  • Page 40 Web pages are viewed with a Web browser, such as Microsoft Internet Explorer or Netscape Navigator. A Web browser lets you view and explore information on the Web. Common features of a Web browser include: ➜ Home page—your starting point for exploring the Web ➜...
  • Page 41 E-mail (electronic mail) is very similar to the mail the postal carrier delivers to your home or office, except much faster. You can send letters, pictures, postcards, even music and video clips, to friends, family, and co-workers in an instant. Outlook Express is an e-mail program that comes with your computer.
  • Page 42 To send and receive e-mail, you need an e-mail address so that your Internet Service Provider (ISP) will know where to pick up and deliver mail. See also ... The My Presario—Learning More CD has information on finding e-mail addresses. Did you know ...
  • Page 43 Now that you’ve connected to an ISP, set up Outlook Express, and have an Internet address, it’s time to write your first e-mail message. E-mail addresses are written in a very specific way. Be sure the e-mail address you enter contains no spaces and has a period after the server name.
  • Page 44 Now that you’ve connected to an ISP, set up Outlook Express, and have an Internet address, it’s time to write your first e-mail message. E-mail addresses are written in a very specific way. Be sure the e-mail address you enter contains no spaces and has a period after the server name.
  • Page 45 You receive e-mail messages automatically, even when your computer is shut down! Your ISP stores these messages until you decide to open your e-mail program and read them. Your e-mail status light on the keyboard glows when you have e-mail. The e-mail status light only works with POP3 Internet services.

  • Page 46: Internet Options

    The Internet provides you with access to a wide variety of information, but some information may not be suitable for every viewer. With Content Advisor, you can: ➜ Control Internet access ➜ Set up a password ➜ Set up a list of Web sites that people who use your computer cannot view...
  • Page 47 In this chapter, you learn how to perform some of the more In This Chapter common activities with your new Internet PC. More details about these and other everyday activities can be found on the My Presario—Learning More CD. —G RESARIO ETTING TARTED...
  • Page 48 To print one or more pages from a document file or Web page, you have to connect your printer and install the necessary software. To see what the document will look like when printed, select the Print Preview option from the File menu. This option is available in most software packages.
  • Page 49 Your new Internet PC is not only a powerful tool for surfing the Internet and running software, it also allows you to play games. Did you know ... You should always use the same disc drive (CD-ROM or DVD-ROM) that you used to install a game when you play the game.

  • Page 50: Control Panel

    You may want to purchase and install additional software. Software can be installed from a CD, DVD, or disk, and it can be downloaded from a Web site. The installation process begins automatically when you insert the CD in the disc drive.

  • Page 51: Add/Remove Programs

    If you download software from a Web site, follow the installation instructions that are usually displayed on the Web page. If installation instructions are not available, complete the steps listed here. Before downloading files of any kind from the Internet, make sure that call-waiting is disabled and that your anti-virus utility is running.
  • Page 52 4-6 C —G OMMON ASKS RESARIO ETTING TARTED...
  • Page 53 In this chapter, you learn how to access the internal parts of the In This Chapter computer and how to perform basic upgrades. Many components of the computer are replaceable and upgradable. This chapter should be used as a supplement to the instructions provided with your new component.
  • Page 54 Your Computer is constructed with an Easy Access panel. This design makes accessing the internal parts easy. Warning Failure to disconnect the power from the computer may result in personal injury. Caution: Before working with the components inside the computer, you must ground yourself and the equipment to prevent damage to the parts from...
  • Page 55 The CD-ROM, CD-RW, and DVD-ROM drives are often called optical drives because they use light to read and write information. Your CD-ROM drive reads data from a CD. They are a popular choice for software and data distribution due to the combination of a large storage capacity and high-quality performance.
  • Page 56 The upper front panel door is designed with finger holes to make opening the door easy. The drive data cable has a color pull-tab to help you identify the cable. The drive rails snap on and off the drive(s). Save the drive rails that came with your computer.
  • Page 57 Random access memory (RAM) is the working space of your computer. Data and instructions are stored temporarily in memory. The most powerful processor and the fastest hard drive will not perform well without the workroom to keep the program and data close at hand.
  • Page 58 The hard drive is used to store information permanently inside your computer. Did you know ... You need a screw and a data (ribbon) cable to install an optional hard drive. The empty bracket for the optional hard drive already exists in your computer chassis.
  • Page 59 —G RESARIO ETTING TARTED 4. Line up the hard drive data cable with the pins on the hard drive. Make sure you do not bend the pins. Connect the hard drive data cable 1 and power cable 2 to the new hard drive.
  • Page 60 An expansion card is a circuit board that fits into a computer expansion slot. The card adds a certain function such as a modem, sound or audio card, Network Interface Card (NIC), or Small Computer System Interface (SCSI) adapter. This topic shows you how to add or replace expansion and option cards in your computer.
  • Page 61 This chapter provides information for identifying and solving In This Chapter common problems that may occur with your computer. You can easily diagnose and solve many computer problems on your own without contacting a technician. In addition, you can find helpful information on our Web site: www.compaq.com/consumersupport —G...
  • Page 62 Did you know ... To avoid long-distance charges when connecting to the Internet, always use a local area telephone number. See also ... For additional troubleshooting information relating to your printer or monitor, see the documentation that came with your equipment. 6-2 N If you encounter problems with your computer, monitor, or software, review the following checklist before taking further...
  • Page 63 Extracts the data in the USER.PQI files from the D drive Restore and restores the desktop to the settings existing at the time of your last User Backup. Any files, data, or programs you added after your last User Backup are deleted.
  • Page 64 6-4 N If you have a computer problem or question, check the following resources for answers: ➜ Review the “Need Some Help?” chapter in this guide for suggestions to solve the problem. Press the Help G button on the keyboard to access service and ➜...
  • Page 65 If a solution does not solve your problem, try all solutions for the symptom or try the solution a second time. Symptom No sound —G RESARIO ETTING TARTED Before contacting Technical Support, keep in mind that the information needed to correct the problem may be at your fingertips.
  • Page 66 Symptom CD-ROM, CD-RW, or DVD-ROM drive cannot read a disc or takes too long to start. Recording audio CDs is difficult or impossible. Note: See online Help in the Easy CD Creator software for detailed troubleshooting tips. 6-6 N Problem CD has been inserted upside- down.
  • Page 67 COMPAQ CONSUMERSUPPORT Solution To format the disk: Double-click the My Computer icon on the Windows desktop. Select the disk (A) drive. Click File, and point to Format. Select the desired options, and click Start to begin formatting the disk. Replace the disk with a new one.
  • Page 68 Tools, and then click Maintenance Wizard. Select Perform maintenance now. Click OK. To format the disk: On the Windows desktop, double-click the My Computer icon. Select the disk (A) drive. Click File, and point to Format. Select the desired options, and click Start to begin formatting the disk.
  • Page 69 Call Compaq Technical Support. Refer to your Certificate of Warranty for details. To format the disk: On the Windows desktop, double-click the My Computer icon. Select the disk (A) drive. Click File, and point to Format. Select the desired options, and click Start to begin formatting the disk.
  • Page 70 Symptom Computer seems to be locked up. Hard drive error message is displayed. Hard drive fault protection error message is displayed. 6-10 N Problem Program in use has stopped responding to commands. Part of hard drive has failed. Part of the hard drive is about to fail or could already have failed.
  • Page 71 Reset these settings if necessary. Click OK to close the identification window. Click Close to close the Modems Properties Window. Click the Close button in the upper-right corner of the Control Panel window to return to the Windows desktop. ? 6-11...
  • Page 72 Symptom Keyboard commands and typing are not recognized by the computer. 6-12 N Problem Keyboard connector is not properly connected. Program in use has stopped responding to commands. Keyboard needs repair. COMPAQ CONSUMERSUPPORT Solution On the Windows taskbar, click the Start button. On the Start menu, click Shut Down...
  • Page 73 Symptom Mouse does not respond to movement or is too slow. Mouse will only move vertically or horizontally. —G RESARIO ETTING TARTED Problem Mouse connector is not properly plugged into the back of the computer. Program in use has stopped responding to commands.
  • Page 74 Symptom Mouse does not work after installation or is not detected. Poor reception. Mouse stops functioning. 6-14 N Problem Receiver is not connected properly. Batteries are not installed properly. Communication between receiver and mouse not established. Receiver too close to other electrical devices.
  • Page 75 Windows. COMPAQ CONSUMERSUPPORT Solution To avoid Windows running unnecessary programs automatically at startup: From the Windows desktop, click the Start button. Select Run. In the Open box, type MSCONFIG. Click OK. The System Configuration Utility dialog box is displayed.
  • Page 76 Symptom “Illegal Operation has Occurred” error message is displayed (continued). Computer will not start. 6-16 N Problem Configuration files are corrupt. System files may have been damaged. You will need to insert a system startup disk or the Windows StartUp disk to restart your computer.
  • Page 77 Adaptec Easy CD Creator 2-20 Add/Remove Programs 4-4 connecting with 3-4 reading e-mail 3-9 searching the Web 3-4 sending e-mail 3-8 setting Internet buttons 3-3 arrow keys 2-3 audio playing a CD 2-18 playing digital files 4-3 autoscrolling 2-14 backups 6-3 browser 3-4 buttons See keyboard...
  • Page 78 disk disk error 6-7 drive failure 6-7 reformatting 6-7 using 2-16 downloading software 4-5 drive CD-ROM 2-16 CD-RW 2-16 disk 2-16 DVD-ROM 2-16 hard 2-16 DVD-ROM drive inserting a disc 2-17 playing a movie 2-19 playing an audio CD 2-18 removing a disc 2-18 upgrading 5-3 e-mail...
  • Page 79 Internet buttons Activity 2-5 E-mail 2-5 Entertainment 2-5 Instant Internet 2-5 Retail/Affinity Central 2-5 Search 2-5 setting to AOL 3-3 Internet Service Provider (ISP) establishing 3-2 problems with account 6-11 server name 3-6 user name 3-6 keyboard arrow keys 2-3 CD/DVD Control buttons 2-4 Easy Access buttons 2-6 function keys 2-3...
  • Page 80 Quick Launch Web buttons 2-7 Recovery CD emergency diskette 6-3 factory restore 6-3 user backup 6-3 user restore 6-3 removing programs 4-4 SDRAM 5-5 service and support 6-4 sleep mode 2-9 software installing from disc 4-4 installing from Internet 4-5 speakers Audio In port 2-15 cassette player 2-15...

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