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Compaq Evo N600c Maintenance And Service Manual

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Maintenance and Service Guide

Compaq Evo Notebook N620c Series
Compaq Evo Notebook N610c Series
Compaq Evo Notebook N610v Series
Compaq Evo Notebook N600c Series
Document Part Number: 279362-003
May 2003
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.

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  • Page 1: Maintenance And Service Guide

    Maintenance and Service Guide Compaq Evo Notebook N620c Series Compaq Evo Notebook N610c Series Compaq Evo Notebook N610v Series Compaq Evo Notebook N600c Series Document Part Number: 279362-003 May 2003 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.
  • Page 2 Corporation in U.S. and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Contents 1 Product Description 1.1 Models ........1–2 1.2 Features .
  • Page 4 Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location ..... . 3–1 3.2 Notebook System Major Components ... 3–2 3.3 Miscellaneous Plastics Kit Components .
  • Page 5 Contents 5.10 Switch Cover ......5–27 5.11 Display ........5–29 5.12 Top Cover.

  • Page 6: Product Description

    Product Description The Compaq Evo Notebook N620c, N610c, N610v, and N600c Series offer advanced modularity, Mobile Intel Pentium 4 and Pentium III processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. Figure 1-1. Compaq Evo Notebook N620c, N610c, N610v, and N600c Series Maintenance and Service Guide 1–1...

  • Page 7: Models

    Product Description 1.1 Models Computer models are shown in Tables 1-1 through 1-5. Table 1-1 Compaq Evo Notebook N620c, N610c, N610v, and N600c Model Naming Conventions N620 XXXXXX-XXX Description Options Brand/Series N = Notebook 620 = N620c series designator 6c = N610c series 6v = N610v series 600 = N600c series Processor type...
  • Page 8 Product Description Table 1-1 Compaq Evo Notebook N620c, N610c, N610v, and N600c Model Naming Conventions (Continued) Display type/ P = SXGA+ (1400 × 1050) 4 = 14.x-inch size/resolution X = XGA (1024 × 768) Hard drive size 60 = 60 GB 20 = 20 GB 40 = 40 GB 15 = 15 GB...
  • Page 9 Product Description Table 1-2 Compaq Evo Notebook N620c Models The following Evo Notebook N620c models feature: ■ Dual Stick pointing device (TouchPad and pointing stick) ■ 8-cell, 4.4-Ah lithium ion (Li ion) battery pack ■ 3-year warranty on parts, labor, and on-site, next business day response ■...
  • Page 10 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c Asia Pacific DE271A UUF Korea DE271A AB1 Australia DE271A ABG The Netherlands DE271A ABH Belgium DE271A UUG Norway DE271A ABN Czech Republic DE271A AKB People’s DE271A AB2 Denmark DE271A ABY Republic European DE271A ABB...
  • Page 11 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c Asia Pacific DE270A UUF Korea DE270A AB1 Australia DE270A ABG The Netherlands DE270A ABH Belgium DE270A UUG Norway DE270A ABN Czech Republic DE270A AKB People’s DE270A AB2 Denmark DE270A ABY Republic European DE270A ABB...
  • Page 12 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c Asia Pacific DE265A UUF Koran DE265A AB1 Australia DE265A ABG Latin America DE265A ABM Belgium DE265A UUG The Netherlands DE265A ABH Brazil DE265A AC4 Norway DE265A ABN Czech Republic DE265A AKB People’s DE265A AB2...
  • Page 13 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c Asia Pacific DE264A UUF Korea DE264A AB1 Australia DE264A ABG Latin America DE264A ABM Belgium DE264A UUG The Netherlands DE264A ABH Brazil DE264A AC4 Norway DE264A ABN Czech Republic DE264A AKB People’s DE264A AB2...
  • Page 14 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c Asia Pacific DE263A UUF Korea DE263A AB1 Australia DE263A ABG Latin America DE263A ABM Belgium DE263A UUG The Netherlands DE263A ABH Brazil DE263A AC4 Norway DE263A ABN Czech Republic DE263A AKB People’s DE263A AB2...
  • Page 15 Product Description Table 1-2 Compaq Evo Notebook N620c Models (Continued) N620c Asia Pacific DE262A UUF Korea DE262A AB1 Australia DE262A ABG Latin America DE262A ABM Belgium DE262A UUG The Netherlands DE262A ABH Brazil DE262A AC4 Norway DE262A ABN Czech Republic DE262A AKB People’s DE262A AB2...
  • Page 16 Product Description Table 1-3 Compaq Evo Notebook N610c Models The following Evo Notebook N610c models feature: ■ Dual Stick pointing device (TouchPad and pointing stick) ■ 8-cell, 4.0-Ah Li ion battery pack ■ 3-year warranty on parts, labor, and on-site, next business day response ■...
  • Page 17 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) The following Evo Notebook N610c models feature: ■ Dual Stick pointing device (TouchPad and pointing stick) ■ 8-cell, 4.0-Ah Li ion battery pack ■ 3-year warranty on parts and labor ■...
  • Page 18 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Asia Pacific 470050-987 Korea 470050-991 Australia 470050-986 Latin America 470050-984 Belgium 470050-963 The Netherlands 470050-972 Brazil 470050-985 Norway 470050-973 Czech Republic 470050-964 People’s 470050-988 Denmark 470050-965 Republic European 470054-625 of China International Portugal 470050-974...
  • Page 19 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Asia Pacific 470050-438 The Netherlands 470050-398 Australia 470050-421 Norway 470050-400 Belgium 470050-371 People’s 470050-439 Brazil 470050-419 Republic Czech Republic 470050-374 of China Denmark 470050-378 Portugal 470050-403 France 470050-379 Russia 470050-404 French Canada 470050-358 Saudi Arabia...
  • Page 20 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Asia Pacific 470050-572 Latin America 470050-569 Australia 470050-571 The Netherlands 470050-555 Belgium 470050-538 Norway 470050-558 Brazil 470050-570 People’s 470050-573 Czech Republic 470050-539 Republic Denmark 470050-541 of China France 470050-544 Portugal 470050-559 French Canada 470050-536...
  • Page 21 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Asia Pacific 470050-502 The Netherlands 470050-471 Australia 470050-498 Norway 470050-473 Belgium 470050-456 People’s 470050-505 Brazil 470050-497 Republic Czech Republic 470050-457 of China Denmark 470050-458 Portugal 470050-477 France 470050-459 Russia 470050-478 French Canada 470050-454 Saudi Arabia...
  • Page 22 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Asia Pacific 470037-572 The Netherlands 470037-541 Australia 470037-570 Norway 470037-543 Belgium 470037-529 People’s 470037-577 Brazil 470037-569 Republic Czech Republic 470037-530 of China Denmark 470037-531 Portugal 470037-545 European 470048-135 Russia 470037-546 International Saudi Arabia 470037-528...
  • Page 23 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Asia Pacific 470044-442 Korea 470044-446 Australia 470044-441 Latin America 470044-439 Belgium 470044-410 The Netherlands 470044-422 Brazil 470044-440 Norway 470044-423 Czech Republic 470044-411 People’s 470044-443 Denmark 470044-412 Republic European 470048-137 of China International Portugal 470044-424...
  • Page 24 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Asia Pacific 470037-714 The Netherlands 470037-696 Australia 470037-713 Norway 470037-697 Belgium 470037-687 People’s 470037-709 Brazil 470037-712 Republic Czech Republic 470037-688 of China Denmark 470037-689 Portugal 470037-699 European 470048-136 Russia 470037-700 International Saudi Arabia 470037-686...
  • Page 25 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Belgium 470050-772 Norway 470050-785 Czech Republic 470050-773 Portugal 470050-786 Denmark 470050-774 Russia 470050-787 France 470050-775 Saudi Arabia 470050-771 Germany 470050-776 Slovenia 470050-790 Greece/Poland 470050-780 Spain 470050-792 Hungary 470050-781 Sweden/Finland 470050-825 Israel 470050-782 Switzerland...
  • Page 26 Product Description Table 1-3 Compaq Evo Notebook N610c Models (Continued) Belgium 470037-567 Norway 470037-602 Czech Republic 470037-571 Portugal 470037-604 Denmark 470037-573 Russia 470037-605 France 470037-578 Saudi Arabia 470037-562 Germany 470037-581 Slovenia 470037-606 Greece/Poland 470037-585 Spain 470037-607 Hungary 470037-586 Sweden/Finland 470037-608 Israel 470037-588 Switzerland...
  • Page 27 Product Description Table 1-4 Compaq Evo Notebook N610v Models The following Evo Notebook N610v models feature: ■ Dual Stick pointing device (TouchPad and pointing stick) ■ 8-cell, 4.4-Ah Li ion battery pack ■ 1-year warranty on parts and labor ■ 32 MB of discrete video memory ■...
  • Page 28 Product Description Table 1-4 Compaq Evo Notebook N610v Models (Continued) The following Evo Notebook N610v models feature: ■ Dual Stick pointing device (TouchPad and pointing stick) ■ 8-cell, 4.0-Ah Li ion battery pack ■ 1-year warranty on parts and labor ■...
  • Page 29 Product Description Table 1-5 Compaq Evo Notebook N600c Models The following Evo Notebook N600c models feature: ■ Dual Stick pointing device (TouchPad and pointing stick) ■ 8-cell, 4.0-Ah Li ion battery pack ■ 3-year warranty on parts, labor, and on-site, next business day response ■...
  • Page 30 Product Description Table 1-5 Compaq Evo Notebook N600c Models (Continued) N600 Belgium 470023-411 Russia 470023-436 Czech Republic 470023-412 Saudi Arabia 470023-430 Denmark 470023-415 Slovakia/ 470023-437 France 470023-416 Slovenia Germany 470023-419 Spain 470023-440 Greece/Poland 470023-420 Sweden/Finland 470023-441 Hungary 470023-422 Switzerland 470023-444 Israel 470023-426 Italy...
  • Page 31 Product Description Table 1-5 Compaq Evo Notebook N600c Models (Continued) N600 Asia Pacific 470053-685 Norway 470053-662 Australia 470053-686 People’s 470053-687 Belgium 470053-628 Republic Brazil 470053-684 of China Czech Republic 470053-631 Portugal 470053-664 Denmark 470053-640 Russia 470053-666 France 470053-644 Saudi Arabia 470053-657 French Canada 470053-619...
  • Page 32 Product Description Table 1-5 Compaq Evo Notebook N600c Models (Continued) N600 Asia Pacific 470053-592 Norway 470053-661 Australia 470053-594 People’s 470053-597 Belgium 470053-624 Republic Brazil 470053-590 of China Czech Republic 470053-634 Portugal 470053-663 Denmark 470053-643 Russia 470053-665 France 470053-645 Saudi Arabia 470053-656 French Canada 470053-559...
  • Page 33 Product Description Table 1-5 Compaq Evo Notebook N600c Models (Continued) N600 Belgium 470029-930 Russia 470029-989 Czech Republic 470029-936 Saudi Arabia 470029-985 Denmark 470029-939 Slovakia/ 470029-990 France 470029-941 Slovenia Germany 470029-945 Spain 470029-991 Greece/Poland 470029-951 Sweden/Finland 470029-992 Hungary 470029-982 Switzerland 470029-993 Israel 470029-983 Italy...

  • Page 34: Features

    Product Description 1.2 Features ■ The following processors are available, varying by notebook model: ❏ The Evo Notebook N620c features an Intel Pentium-M 1.6-, 1.5-, 1.4-, or 1.3-GHz processor, with 512-KB integrated L2 cache. ❏ The Evo Notebook N610c features a Mobile Intel Pentium 4 2.0-, 1.9-, 1.8-, 1.7-, or 1.6-GHz processor, with 512-KB integrated L2 cache.
  • Page 35 Product Description ■ Full-size TouchPad or Dual Stick keyboard, varying by notebook model ■ Mini PCI 10/100 network interface card (NIC) or Mini PCI V.90 modem plus 10/100 NIC combination card, varying by notebook model ■ Support for two Type II PC Card slots with support for both 32-bit CardBus and 16-bit PC Cards ■...

  • Page 36: Clearing A Password

    Product Description 1.3 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS. 1. Prepare the notebook for disassembly (refer to Section 5.3, “Preparing the Notebook for Disassembly,” for more information).

  • Page 37: Notebook External Components

    Product Description 1.5 Notebook External Components The external components on the front and right side of the Evo Notebook N620c, N610c, N610v, and N600c are shown in Figure 1-2 and described in Table 1-5. Figure 1-2. Front and Right Side Components Table 1-5 Front and Right Side Panel Components Item...
  • Page 38 Product Description Table 1-5 Front and Right Side Panel Components (Continued) Item Component Function Drive activity light Turns on when the hard drive, CD-, or DVD-ROM drive is accessed. Media Bay light Turns on when the diskette drive in the Media Bay or the optional external diskette drive is accessed.
  • Page 39 Product Description The Evo Notebook N620c, N610c, N610v, and N600c right side and rear panel components are shown in Figure 1-3 and described in Table 1-6. Figure 1-3. Right Side and Rear Panel Components— Evo Notebook N620c, N610c and N610v Table 1-6 Right Side and Rear Panel Components Item...
  • Page 40 Product Description Table 1-6 Right Side and Rear Panel Components (Continued) Item Component Function Parallel connector Connects a parallel device. USB connectors (2) Connect USB devices. RJ-45 jack Connects the network cable. A network (network models only) cable is not included with the notebook. Serial connector Connects a serial device.
  • Page 41 Product Description The Evo Notebook N600c right side and rear panel components are shown in Figure 1-4 and described in Table 1-7. Figure 1-4. Right Side and Rear Panel Components— Evo Notebook N600c Table 1-7 Right Side and Rear Panel Components Item Component Function...
  • Page 42 Product Description Table 1-7 Right Side and Rear Panel Components (Continued) Item Component Function Keyboard/mouse Connects an external keyboard or connector PS/2-compatible external mouse. To connect a keyboard and a mouse at the same time, use an optional Y-adapter. Parallel connector Connects a parallel device.
  • Page 43 Product Description The Evo Notebook N620c, N610c, and N610v bottom components are shown in Figure 1-5 and described in Table 1-8. Figure 1-5. Bottom Components—Evo Notebook N620c, N610c, and N610v Table 1-8 Bottom Components Item Component Function Media Bay Accepts a diskette drive, CD- or DVD-ROM drive, or secondary battery pack.
  • Page 44 Product Description Table 1-8 Bottom Components (Continued) Item Component Function Serial number Identifies the notebook; needed when you call Compaq customer support. Docking connector Connects the notebook to the optional expansion base, convenience base, or port replicator. Air vents (2) Allow airflow to cool internal components.
  • Page 45 Product Description The Evo Notebook N600c bottom components are shown in Figure 1-6 and described in Table 1-9. Figure 1-6. Bottom Components—Evo Notebook N600c Table 1-9 Bottom Components Item Component Function Media Bay Accepts a diskette drive, optical drive, or secondary battery pack.
  • Page 46 Product Description Table 1-9 Bottom Components (Continued) Item Component Function Vent Allows airflow to cool internal components. Provides airflow to cool internal components. Certificate of Contains the Product Key, which may need Authenticity label to be entered before using some Windows operating systems.
  • Page 47 Product Description The components on the top of the Evo Notebook N620c, N610c, N610v, and N600c are shown in Figure 1-7 and described in Table 1-10. Figure 1-7. Top Components Table 1-10 Top Components Item Component Function Num lock light On: Num lock is on and the embedded numeric keypad is enabled.
  • Page 48 Product Description Table 1-10 Top Components (Continued) Item Component Function Standby button Turns on the notebook if it is off. Initiates and exits Standby. When pressed with the key, initiates Hibernation. Stereo speakers (2) Produce stereo sound. Easy Access buttons (4) Provide quick access to the Internet.
  • Page 49 Product Description The keyboard components of the Evo Notebook N620c, N610c, N610v, and N600c are shown in Figure 1-8 and described in Table 1-11. Figure 1-8. Keyboard Components Table 1-11 Keyboard Components Item Component Function through Perform preset functions. function keys Embedded numeric Converts keys to a numeric keypad.

  • Page 50: Design Overview

    Product Description 1.6 Design Overview This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections: ■...

  • Page 51: Troubleshooting

    Troubleshooting Å WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or make modifications to any printed wiring board.

  • Page 52: Using Computer Setup

    Troubleshooting ■ Compaq Diagnostics—A system information and diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to: ❏ Display system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows 2000, Windows XP Professional, or Windows XP Home.

  • Page 53: Selecting From The File Menu

    Troubleshooting Selecting from the File Menu Table 2-1 File Menu Select To Do This ■ System Information View identification information about the computer, a docking base, and any battery packs in the system. ■ View specification information about the processor, memory and cache size, and system ROM.

  • Page 54: Selecting From The Security Menu

    Troubleshooting Selecting from the Security Menu Table 2-2 Security Menu Select To Do This Setup Password Enter, change, or delete a setup password. (The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.) Power-on Password Enter, change, or delete a power-on password.

  • Page 55: Selecting From The Advanced Menu

    Troubleshooting Selecting from the Advanced Menu Table 2-3 Advanced Menu Select To Do This Language (or press Change the Computer Setup language. Boot Options Enable/disable: ■ QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) ■...
  • Page 56 Troubleshooting Table 2-3 Advanced Menu (Continued) Select To Do This ■ Device Options Change the parallel port mode from (continued) Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP or Enhanced Capabilities Port (ECP). ■ Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.* ■...

  • Page 57: Using Compaq Diagnostics

    Troubleshooting 2.2 Using Compaq Diagnostics When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar. Compaq Diagnostics is designed to test Compaq components.

  • Page 58: Obtaining, Saving, Or Printing Diagnostic

    Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test.
  • Page 59 Troubleshooting 5. Select a test mode: ❏ Interactive Mode—Provides maximum control over the testing process. You determine whether the test was passed or failed, and you may be prompted to insert or remove devices. ❏ Unattended Mode—Does not display prompts. If errors are found, they are displayed when testing is complete.

  • Page 60: Troubleshooting Flowcharts

    Troubleshooting 2.3 Troubleshooting Flowcharts Table 2-4 Troubleshooting Flowcharts Overview Flowchart Description Initial Troubleshooting No Power, Part 1 No Power, Part 2 No Power, Part 3 No Power, Part 4 No Video, Part 1 No Video, Part 2 Nonfunctioning Docking Station No Operating System (OS) Loading 2.10 No OS Loading From Hard Drive, Part 1...

  • Page 61: No Power, Part 1

    Troubleshooting Flowchart 2.1 - Initial Troubleshooting Begin troubleshooting. Go to Is there Flowchart 2.2, power? No Power, Part 1. Check Beeps, LED board, LEDs, or error speaker messages? connections. Go to All drives Flowchart 2.17, working? Nonfunctioning Device. Go to Is there video? Flowchart 2.6, Go to...
  • Page 62 Troubleshooting Flowchart 2.2 - No Power, Part 1 No power (power LED is off). Remove from docking station (if applicable). Go to Power up Power up *Reset Flowchart 2.3, on battery on battery power. No Power, power? power? Part 2. Go to Power up Power up...

  • Page 63: No Power, Part 1

    Troubleshooting Flowchart 2.3 - No Power, Part 2 Continued from Flowchart 2.2, No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Power on? Done Check battery by recharging, moving it to another computer, or replacing it. Replace power supply Power on?
  • Page 64 Troubleshooting Flowchart 2.4 - No Power, Part 3 Continued from Flowchart 2.3, No Power, Part 2. Plug directly into AC outlet. Power LED Done Reseat AC adapter in computer and at power source. Power on? Done External Internal or Power outlet Replace external Try different external AC...
  • Page 65 Troubleshooting Flowchart 2.5 - No Power, Part 4 Continued from Flowchart 2.4, No Power, Part 3. Open computer. Reseat loose Loose or components and damaged boards and parts? replace damaged items. Close computer and retest. Replace the following items (if applicable). Power on? Check computer operation after each replacement:...
  • Page 66 Troubleshooting Flowchart 2.6 - No Video, Part 1 No video. Docking station *To change from internal to Go to Stand-alone external display, use the hotkey Flowchart 2.7, or docking combination. No Video, Part 2. station? Stand-alone Internal or Adjust external Video OK? Done brightness.

  • Page 67: No Video, Part 1

    Troubleshooting Flowchart 2.7 - No Video, Part 2 Continued from Flowchart 2.6, No Video, Part 1. Remove notebook from docking station, if connected. Adjust Check brightness display of external brightness. monitor. Go to “A” in Video OK? Flowchart 2.6, Video OK? Done No Video, Part 1.

  • Page 68: Nonfunctioning Docking Station

    Troubleshooting Flowchart 2.8 - Nonfunctioning Docking Station (if applicable) Nonfunctioning docking station. Reseat power cord in docking station and power outlet. Check voltage Reinstall setting on notebook into docking station. docking station. Reset monitor cable connector at Docking docking station. station Done operating?

  • Page 69: No Os Loading From Hard Drive, Part

    Troubleshooting Flowchart 2.9 - No Operating System (OS) Loading No OS loading.* Reseat power *Before beginning troubleshooting, always cord in docking check cable connections, cable ends, and station and drives for bent or damaged pins. power outlet. No OS loading from hard drive, go to Flowchart 2.10, No OS Loading from...
  • Page 70 Troubleshooting Flowchart 2.10 - No OS Loading from Hard Drive, Part 1 OS not loading from hard drive. Go to Flowchart 2.11, Nonsystem No OS Loading disk message? from Hard Drive, Part 2. Reseat external hard drive. OS loading? Done Boot from Go to...
  • Page 71 Troubleshooting Flowchart 2.11 - No OS Loading from Hard Drive, Part 2 Continued from Flowchart 2.10, No OS Loading Reseat from Hard Drive, hard drive. Part 1. 1. Replace hard CD or drive. diskette in 2. Replace system Hard drive drive? Done board.
  • Page 72 Troubleshooting Flowchart 2.12 - No OS Loading from Hard Drive, Part 3 Continued from Flowchart 2.11, No OS Loading from Hard Drive, Part 2. System Install OS files on hard and reboot. drive? Virus Clean virus. loading from Done on hard hard drive? drive? Run SCANDISK...
  • Page 73 Troubleshooting Flowchart 2.13 - No OS Loading from Diskette Drive OS not loading Reseat from Done diskette drive. loading? diskette drive. Install bootable Bootable Nonsystem diskette and diskette disk message? reboot computer. in drive? Go to Check diskette Boot Flowchart 2.17, for system files.

  • Page 74: No Os Loading From Cd- Or Dvd-Rom Drive

    Troubleshooting Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive Install bootable No OS Bootable Disc disc and loading from disc in in drive? reboot CD- or drive? computer. DVD-ROM Drive. Install Try another bootable disc. bootable disc. Boots from Done CD or DVD?

  • Page 75: No Audio, Part 2

    Troubleshooting Flowchart 2.15 - No Audio, Part 1 Turn up audio internally or Audio? No audio. Done externally. Notebook in Go to Internal docking station Undock Flowchart 2.16, audio? (if applicable)? No Audio, Part 2. Replace the following docking station Go to components one at a time as applicable.
  • Page 76 Troubleshooting Flowchart 2.16 - No Audio, Part 2 Continued from Flowchart 2.15, No Audio, Part 1. Audio Reload driver in OS audio drivers. configured? Load drivers and Correct set configuration drivers for in OS. application? Connect to external speaker. Replace audio board and speaker Audio?

  • Page 77: Nonfunctioning Device

    Troubleshooting Flowchart 2.17 - Nonfunctioning Device Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage. Fix or Any physical Clear replace device detected? CMOS. broken item. Reattach device.
  • Page 78 Troubleshooting Flowchart 2.18 - Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. Replace External system device board. works? Reseat internal keyboard connector (if applicable). Replace internal keyboard or cable. Done Done Replace system board. 2–28 Maintenance and Service Guide...
  • Page 79 Troubleshooting Flowchart 2.19 - Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. External Replace device system works? board. Reseat internal pointing device connector (if applicable). Replace internal pointing device or cable. Done Done Replace system board.
  • Page 80 Troubleshooting Flowchart 2.20 - No Network or Modem Connection No network or modem connection. Network Replace jack or or modem jack have jack active? activated. Connect Digital to nondigital line? line. Reload NIC/modem drivers and Done configured reconfigure. in OS? Disconnect all Replace power from...

  • Page 81: Illustrated Parts Catalog

    Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook (Figure 3-1).

  • Page 82: Notebook System Major Components

    Illustrated Parts Catalog 3.2 Notebook System Major Components Figure 3-2. Notebook System Major Components 3–2 Maintenance and Service Guide...
  • Page 83 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook System Major Components Spare Part Item Description Number Displays For use with Evo Notebook N620c models only 14.1-inch, SXGA+, CTFT 319733-001 For use with Evo Notebook N610c and N610v models only: 14.1-inch, SXGA+, CTFT 291261-001 14.1-inch, XGA, CTFT 291262-001...
  • Page 84 Illustrated Parts Catalog Notebook System Major Components (continued) 3–4 Maintenance and Service Guide...
  • Page 85 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook System Major Components (Continued) Spare Part Item Description Number Keyboard without pointing stick (for use with TouchPad models) Bosnia- 241428-B41 Israel 241428-BB1 Herzegovina/ Italy 241428-061 Croatia/ Japan 241428-291 Slovenia/ Korea 241428-AD1 Yugoslavia Latin America 241428-161 Brazil...
  • Page 86 Illustrated Parts Catalog Notebook System Major Components (continued) 3–6 Maintenance and Service Guide...
  • Page 87 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook System Major Components (Continued) Spare Part Item Description Number Miscellaneous Plastics Kit 241439-001 Memory expansion compartment cover (on Evo Notebook N620c, N610c, and N610v models) Mini PCI compartment cover (on Evo Notebook N600c models) Processor bracket Modem cable Hard drive bezel...
  • Page 88 Illustrated Parts Catalog Notebook System Major Components (continued) 3–8 Maintenance and Service Guide...
  • Page 89 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook System Major Components (Continued) Spare Part Item Description Number Memory expansion boards 266 MHz, 2DM (for Evo Notebook N620c models only) 1024 MB 316391-001 301576-001 768 MB 301575-001 512 MB 301574-001 384 MB 301572-001 256 MB 301571-001...
  • Page 90 Illustrated Parts Catalog Notebook System Major Components (continued) 3–10 Maintenance and Service Guide...
  • Page 91 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook System Major Components (Continued) Spare Part Item Description Number System boards For use with Evo Notebook N620c models only 319778-001 For use with Evo Notebook N610c and N610v 291581-001 models only For use with Evo Notebook N600c models only: Mobile Intel Pentium III processor 1.066 GHz-M 241430-001 Mobile Intel Pentium III processor 866 MHz-M...
  • Page 92 Illustrated Parts Catalog Notebook System Major Components (continued) 3–12 Maintenance and Service Guide...
  • Page 93 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook System Major Components (Continued) Spare Part Item Description Number Base enclosures For use with Evo Notebook N620c models only 310547-001 For use with Evo Notebook N610c and N610v models only 291265-001 For use with Evo Notebook N600c models only 241437-001 Hard drives For use with Evo Notebook N620c models only:...
  • Page 94 Illustrated Parts Catalog Notebook System Major Components (continued) 3–14 Maintenance and Service Guide...
  • Page 95 Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook System Major Components (Continued) Spare Part Item Description Number Media Bay devices For use with all Evo Notebook N620c, N610c, N610v, and N600c models: Diskette drive 135233-001 24X Max CD-ROM drive 228746-001 228746-001 8X Max CD-RW drive 153992-001...

  • Page 96: Miscellaneous Plastics Kit Components

    Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Components Figure 3-3 Miscellaneous Plastics Kit Components 3–16 Maintenance and Service Guide...
  • Page 97 Illustrated Parts Catalog Table 3-2 Miscellaneous Plastics Kit Components Spare Part Number 241439-001 Item Description Memory expansion compartment cover (Evo Notebook N620c, N610c, and N610v models) Mini PCI compartment cover (Evo Notebook N600c models) Mini PCI compartment cover (Evo Notebook N620c, N610c, and N610v models) Memory expansion compartment cover (Evo Notebook N600c models) PC Card slot space savers...

  • Page 98: Mass Storage Devices

    Illustrated Parts Catalog 3.4 Mass Storage Devices Figure 3-4. Mass Storage Devices 3–18 Maintenance and Service Guide...
  • Page 99 Illustrated Parts Catalog Table 3-3 Mass Storage Devices Spare Part Item Description Number Hard drives For use with Evo Notebook N620c models only: 60 GB, 5400 RPM 309475-001 40 GB, 5400 RPM 309473-001 40 GB, 4200 RPM 309472-001 For use with Evo Notebook N610c and N610v models only: 40 GB 265495-001...
  • Page 100 Illustrated Parts Catalog Mass Storage Devices (continued) 3–20 Maintenance and Service Guide...
  • Page 101 Illustrated Parts Catalog Table 3-3 Mass Storage Devices (Continued) Spare Part Item Description Number Optical drives For use with all Evo Notebook N620c, N610c, N610v, and N600c models: Diskette drive 135233-001 24X Max CD-ROM drive 228746-001 228746-001 8X Max CD-RW drive 153992-001 8X Max DVD-ROM drive 173949-001...

  • Page 102: Miscellaneous

    Illustrated Parts Catalog 3.5 Miscellaneous Table 3-4 Spare Parts: Miscellaneous (not illustrated) Spare Part Description Number AC adaptors 90-Watt AC adapter power supply 239705-001 65-Watt AC adapter power supply 239704-001 50-Watt AC adapter power supply 120765-001 Bluetooth wireless communication MultiPort module 230336-001 Logo kit 304204-001...
  • Page 103 Illustrated Parts Catalog Table 3-4 Spare Parts: Miscellaneous (not illustrated) (Continued) Spare Part Description Number Power cord, black, 6 feet Australian 246959-011 Danish 246959-081 European/Middle Eastern/African 246959-021 Italian 246959-061 Japanese 246959-291 Korean 246959-AD1 Swiss 246959-AG1 U.K. English 246959-031 U.S. English 246959-001 RJ-11 P55 adapters Danish...

  • Page 104: Removal And Replacement Preliminaries

    Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■...

  • Page 105: Service Considerations

    Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

  • Page 106: Preventing Damage To Removable Drives

    Removal and Replacement Preliminaries 4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions: ■...

  • Page 107: Preventing Electrostatic Damage

    Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.

  • Page 108: Workstation Precautions

    Removal and Replacement Preliminaries ■ Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. ■ Use transporters and conveyers made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging.

  • Page 109: Grounding Equipment And Methods

    Removal and Replacement Preliminaries 4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
  • Page 110 Removal and Replacement Preliminaries Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Table 4-1 Typical Electrostatic Voltage Levels Relative Humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V...

  • Page 111: Removal And Replacement Procedures

    Removal and Replacement Procedures This chapter provides removal and replacement procedures. Both Phillips P0 and Torx T8 screws are removed during disassembly. There are 38 screws and screwlocks, in seven different sizes, that must be removed and replaced when servicing the notebook.

  • Page 112: Serial Number

    Removal and Replacement Procedures 5.1 Serial Number Report the notebook serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook (Figure 5-1). Figure 5-1. Serial Number Location 5.2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing notebook components.
  • Page 113 Removal and Replacement Procedures Disassembly Sequence Chart (Continued) # of Screws Section Description Removed Preparing the Notebook for Disassembly (Continued) Media Bay Device Hard Drive 1 to remove hard drive 2 to remove hard drive bezel Computer Feet Mini PCI Communications Board Disk Cell Real Time Clock (RTC) Battery Keyboard Memory Expansion...

  • Page 114: Preparing The Notebook For Disassembly

    Removal and Replacement Procedures 5.3 Preparing the Notebook for Disassembly Perform the following steps before disassembling the notebook: 1. Turn off the notebook. 2. Disconnect the AC adapter and all external devices. Battery Pack, 6-cell, Li ion Spare Part Number Information Battery packs, 6-cell, Li ion 232633-001 301952-001...
  • Page 115 Removal and Replacement Procedures b. Slide the battery release latch toward the back of the notebook (Figure 5-2). c. Swing the right side of the battery pack up and to the left d. Remove the battery pack Figure 5-2. Removing the Battery Pack Reverse the preceding procedure to install the battery pack.
  • Page 116 Removal and Replacement Procedures Media Bay Devices Spare Part Number Information For use with all Evo Notebook N620c, N610c, N610v, and N600c models: Diskette drive 135233-001 24X Max CD-ROM drive 228746-001 228746-001 8X Max CD-RW drive 153992-001 8X Max DVD-ROM drive 173949-001 DVD/CD-RW combination drive 238878-001...
  • Page 117 Removal and Replacement Procedures 4. Remove a Media Bay device by following these steps: a. Turn the notebook bottom side up with the left side facing forward. b. Slide and hold the Media Bay release latch toward the back of the notebook (Figure 5-3).
  • Page 118 Removal and Replacement Procedures Hard Drive Spare Part Number Information For use with Evo Notebook N620c models only: 60 GB, 5400 RPM 309475-001 60 GB, 4200 RPM 309474-001 40 GB, 5400 RPM 309473-001 40 GB, 4200 RPM 309472-001 For use with Evo Notebook N610c and N610v models only: 40 GB 265495-001 30 GB...
  • Page 119 Removal and Replacement Procedures b. Remove the PM2.5 × 2.5 hard drive retention screw (Figure 5-4). c. Separate the hard drive bezel d. Use the bezel to slide the hard drive forward to unseat the hard drive connector from the system board. e.
  • Page 120 Removal and Replacement Procedures 6. Loosen the two PM1.5 × 3.5 screws 1 that secure the hard drive bezel to the hard drive (Figure 5-5). 7. Remove the hard drive bezel from the hard drive 2. Figure 5-5. Removing the Hard Drive Bezel ✎...

  • Page 121: Notebook Feet

    Removal and Replacement Procedures 5.4 Notebook Feet The notebook feet are adhesive-backed rubber pads. The notebook feet are included in the Miscellaneous Plastics Kit (spare part number 241439-001). Refer to Figure 5-6 for notebook feet locations. Figure 5-6. Replacing the Notebook Feet Maintenance and Service Guide 5–11...

  • Page 122: Mini Pci Communications Board

    Removal and Replacement Procedures 5.5 Mini PCI Communications Board ✎ Compaq Evo Notebook N600c models contain a memory expansion slot in this location. Refer to Section 5.8, steps 5 and 6, for instructions on removing a memory expansion board. The mini PCI compartment cover is included in the Miscellaneous Plastics Kit (spare part number 241439-001).
  • Page 123 Removal and Replacement Procedures 3. Remove the two PM2.5 × 5.0 screws 1 that secure the mini PCI compartment cover to the base enclosure (Figure 5-7). 4. Lift the left edge of the cover and swing it up and to the right 2.
  • Page 124 Removal and Replacement Procedures 6. Disconnect the modem cable from the mini PCI communications board 1 (Figure 5-8). 7. Spread the retaining tabs 2 to release the mini PCI communications board. The board tilts up at a 45-degree angle. 8. Remove the board by pulling it away from the connector at a 45-degree angle 3.

  • Page 125: Disk Cell Rtc Battery

    Removal and Replacement Procedures 5.6 Disk Cell RTC Battery ✎ The disk cell RTC battery on the Compaq Evo Notebook N600c model is located under the memory expansion slot compartment cover. Refer to Section 5.8 for instructions on removing the memory expansion slot cover.
  • Page 126 Removal and Replacement Procedures 3. Use a flat blade tool to remove the battery 1 from the socket on the system board (Figure 5-9). ✎ The system ROM 2 is also accessible when the mini PCI compartment cover is removed. Figure 5-9.

  • Page 127: Keyboard

    Removal and Replacement Procedures 5.7 Keyboard Keyboard Spare Part Number Information Keyboard with Pointstick Bosnia- 241427-B41 Italy 241427-061 Herzegovina/ Japan 241427-291 Croatia/ Korea 241427-AD1 Slovenia/ Latin America 241427-161 Yugoslavia Norway 241427-091 Brazil 241427-201 Portugal 241427-131 Czech Republic 241427-221 Russia 241427-251 Denmark 241427-081 Saudi Arabia...
  • Page 128 Removal and Replacement Procedures Keyboard Spare Part Number Information (Continued) Keyboard without Pointstick (for use with TouchPad models) Bosnia- 241428-B41 Italy 241428-061 Herzegovina/ Japan 241428-291 Croatia/ Korea 241428-AD1 Slovenia/ Latin America 241428-161 Yugoslavia Norway 241428-091 Brazil 241428-201 Portugal 241428-131 Czech Republic 241428-221 Russia 241428-251...
  • Page 129 Removal and Replacement Procedures 1. Prepare the notebook for disassembly (Section 5.3). 2. Turn the notebook bottom side up with the front facing you. 3. Remove the TM2.5 × 7.0 screw that secures the keyboard to the base enclosure (Figure 5-10). Figure 5-10.
  • Page 130 Removal and Replacement Procedures 6. Slide the four tabs on the top of the keyboard forward (Figure 5-11). Figure 5-11. Releasing the Keyboard 5–20 Maintenance and Service Guide...
  • Page 131 Removal and Replacement Procedures 7. Lift the top edge of the keyboard and swing it up and forward until it rests on the top cover 1 (Figure 5-12). 8. Disengage the keyboard cable from the retaining clips in the top cover. 9.

  • Page 132: Memory Expansion

    Removal and Replacement Procedures 5.8 Memory Expansion ✎ Compaq Evo Notebook N600c models contain the mini PCI communications board slot in this location. Refer to Section 5.5, steps 6 through 8, for instructions on removing a mini PCI communications board. The memory expansion compartment cover is included in the Miscellaneous Plastics Kit (spare part number 241439-001).
  • Page 133 Removal and Replacement Procedures 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.7). 3. Lift the left side of the memory expansion compartment cover 1 and swing the cover forward 2 (Figure 5-13). 4. Remove the memory expansion compartment cover. Figure 5-13.
  • Page 134 Removal and Replacement Procedures 5. Spread the retaining tabs 1 that secure the memory expansion board to the socket. The board rises up at a 45-degree angle (Figure 5-14). 6. Pull the board away from the socket at a 45-degree angle 2. Figure 5-14.

  • Page 135: Touchpad

    Removal and Replacement Procedures 5.9 TouchPad TouchPad Components Spare Part Number Information For use with Evo Notebook N620c models only: TouchButton with pointing stick buttons 319772-001 (for use with Dual Stick models) For use with Evo Notebook N610c and N610v models only: TouchPad (for use with TouchPad models) 253658-001 TouchButton with pointing stick buttons...
  • Page 136 Removal and Replacement Procedures 4. Lift up on the left side of the TouchPad 1 until it disengages from the top cover (Figure 5-15). 5. Swing the TouchPad up and back 2 and rest it on the top cover. 6. Disconnect the TouchPad cables 3 and 4 from the system board.

  • Page 137: Switch Cover

    Removal and Replacement Procedures 5.10 Switch Cover Switch Cover Spare Part Number Information Switch cover 241438-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.7). 3. Position the notebook so the rear panel faces you. 4.
  • Page 138 Removal and Replacement Procedures 5. Position the notebook so the front faces you. 6. Open the notebook as far as it will open. 7. Lift the switch cover up 1, slide it forward 2, and rest it on the top cover (Figure 5-17). 8.

  • Page 139: Display

    Removal and Replacement Procedures 5.11 Display Display Spare Part Number Information For use with Evo Notebook N620c models only: 14.1-inch, SXGA+, CTFT 319733-001 For use with Evo Notebook N610c and N610v models only: 14.1-inch, SXGA+, CTFT 291261-001 14.1-inch, XGA, CTFT 291262-001 For use with Evo Notebook N600c models only: 14.1-inch, SXGA+, CTFT...
  • Page 140 Removal and Replacement Procedures 5. Remove the TM2.5 × 7.0 screw that secures the display ground cable to the top cover 1 (Figure 5-18). 6. Disconnect the display video 2 and inverter cables 3 from the system board. Figure 5-18. Disconnecting the Display Cables 7.
  • Page 141 Removal and Replacement Procedures 9. Remove the two TM2.5 × 7.0 screws 1 that secure the display to the base enclosure (Figure 5-19). 10. Lift the display straight up and remove it from the base enclosure 2. Figure 5-19. Removing the Display Reverse the preceding procedure to replace the display.

  • Page 142: Top Cover

    Removal and Replacement Procedures 5.12 Top Cover Top Cover Spare Part Number Information For use with Evo Notebook N620c, N610c, and N610v models 291264-001 only For use with Evo Notebook N600c models only 241436-001 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: a.
  • Page 143 Removal and Replacement Procedures 3. Remove the following screws: ❏ Three TM2.5 × 7.0 screws from the front edge of the base enclosure 1 (Figure 5-20) ❏ Two TM2.5 × 5.0 screws from the hard drive bay 2 ✎ The Evo Notebook N620c contains two TM2.5 × 7.0 screws in the hard drive bay.
  • Page 144 Removal and Replacement Procedures 4. Turn the notebook top side up with the front facing you. 5. For Evo Notebook N620c, N610c, N610v models only—Remove the two TM2.0 × 4.0 1 screws that secure the top cover to the base enclosure (Figure 5-21). 6.

  • Page 145: System Board

    Removal and Replacement Procedures 5.13 System Board System Board Spare Part Number Information For use with Evo Notebook N620c models only 319778-001 For use with Evo Notebook N610c and N610v models only 291581-001 For use with Evo Notebook N600c models only: Mobile Intel Pentium III processor 1.066 GHz-M 241430-001 Mobile Intel Pentium III processor 866 MHz-M...
  • Page 146 Removal and Replacement Procedures ✎ Steps 3 through 5 apply only to Evo Notebook N600c models. 3. Remove the tape that secures the modem cable to the system board (Figure 5-22). 4. Remove the two 7.0-mm bushing guides on either side of the docking connector that secure the system board to the base enclosure.
  • Page 147 Removal and Replacement Procedures ✎ Steps 6 and 7 apply only to Evo Notebook N620c, N610c, and N610v models. 6. Remove the two TM2.5 × 5.0 screws 1 that secure the system board to the base enclosure through the rear panel (Figure 5-23).
  • Page 148 Removal and Replacement Procedures ✎ When removing the system board, do not remove the following screws (Figure 5-24): ■ Four screws 1 that secure the processor bracket to the system board ■ Two screws 2 that secure the heat sink to the system board ■...
  • Page 149 Removal and Replacement Procedures 8. Use the Media Bay connector 1 to lift the right side of the system board 2 until it rests at a 45-degree angle (Figure 5-25). 9. Slide the system board out of the base enclosure at a 45-degree angle 3.
  • Page 150 Removal and Replacement Procedures ✎ Figure 5-26 applies only to Evo Notebook N600c models. When handling the system board, be careful not to put stress on the I/O interface board 1. The narrow profile of this board makes it susceptible to being damaged when mishandled. Do not remove the screw 2 that secures the I/O interface board to the system board or attempt to remove the I/O interface board.
  • Page 151 Removal and Replacement Procedures ✎ Figure 5-27 applies only to Evo Notebook N620c, N610c, and N610v models. When handling the system board, be careful not to put stress on the I/O interface board 1. The narrow profile of this board makes it susceptible to being damaged when mishandled.

  • Page 152: Fan

    Removal and Replacement Procedures 5.14 Fan Spare Part Number Information For use with Evo Notebook N620c, N610c, and N610v 291266-001 models only For use with Evo Notebook N600c models only 255528-001 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: a.
  • Page 153 Removal and Replacement Procedures 3. Disconnect the fan cable from the system board (Figure 5-28). Figure 5-28. Disconnecting the Fan Cable 4. Turn the system board top side up with the rear panel facing you. Maintenance and Service Guide 5–43...
  • Page 154 Removal and Replacement Procedures ✎ Steps 5 through 7 apply only to Evo Notebook N600c models. 5. Remove the PM2.0 × 4.0 screw 1 and PM2.5 × 5.0 screw 2 that secure the fan to the system board (Figure 5-29). 6.
  • Page 155 Removal and Replacement Procedures ✎ Steps 8 and 9 apply only to Evo Notebook N620c, N610c, and N610v models. 8. Remove the three PM2.0 × 4.0 screws 1 that secure the fan to the heat sink (Figure 5-30). 9. Lift the fan out of the heat sink 2. Figure 5-30.

  • Page 156: Heat Sink

    Removal and Replacement Procedures 5.15 Heat Sink ✎ This section applies only to Evo Notebook N620c, N610c, and N610v models. Heat Sink Spare Part Number Information Heat sink 303103-001 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: a.
  • Page 157 Removal and Replacement Procedures 2. Turn the system board bottom side up with the rear panel facing you. 3. Disconnect the fan cable from the system board (Figure 5-31). Figure 5-31. Disconnecting the Fan Cable Maintenance and Service Guide 5–47...
  • Page 158 Removal and Replacement Procedures 4. Turn the system board top side up with the rear panel facing you. 5. Remove the six PM2.0 × 4.0 screws 1 that secure the processor mounting bracket and heat sink to the system board (Figure 5-32).
  • Page 159 Removal and Replacement Procedures 7. Lift the system board straight up 1. The heat sink 2 will remain resting on the work surface (Figure 5-33). Figure 5-33. Removing the Heat Sink Reverse the preceding procedure to replace the heat sink. Maintenance and Service Guide 5–49...

  • Page 160: Processor

    Removal and Replacement Procedures 5.16 Processor ✎ This section applies only to Evo Notebook N620c, N610c, and N610v models. Processor Spare Part Number Information For use only with Evo Notebook N620c models: Intel Pentium-M 1.6 GHz 319777-001 Intel Pentium-M 1.5 GHz 319776-001 Intel Pentium-M 1.4 GHz 319775-001...
  • Page 161 Removal and Replacement Procedures g. Top cover (Section 5.12) h. System board (Section 5.13) Heat sink (Section 5.15) 2. Turn the system board bottom side up with the rear panel facing you. 3. Insert the tip of a flat-blade screwdriver into the slot on the processor locking screw.

  • Page 162: Dc-Dc Converter Board

    Removal and Replacement Procedures 5.17 DC-DC Converter Board DC-DC Converter Board Spare Part Number Information For use with Evo Notebook N620c models only 319635-001 For use with Evo Notebook N610c and N610v models only 291263-001 For use with Evo Notebook N600c models only 241435-001 1.
  • Page 163 Removal and Replacement Procedures 3. Lift the left and right edges of the DC-DC converter board to disconnect the board from the system board (Figure 5-35). Figure 5-35. Removing the DC-DC Converter Board 4. Remove the DC-DC converter board. Reverse the preceding procedure to replace the DC-DC converter board.

  • Page 164: Modem Cable

    Removal and Replacement Procedures 5.18 Modem Cable ✎ The modem cable is spared with the base enclosure. Modem cables are also included in the Miscellaneous Plastics Kit (spare part number 241439-001). 1. Prepare the notebook for disassembly (Section 5.3) and remove the following components: a.
  • Page 165 Removal and Replacement Procedures 3. Lift the modem connector out of the base enclosure 1 and disengage the modem cable 2 from the alignment clips and tabs in the base enclosure (Figure 5-36). Figure 5-36. Removing the Modem Cable 4. Remove the modem cable. Maintenance and Service Guide 5–55...
  • Page 166 Removal and Replacement Procedures ✎ When installing the modem cable, route the cable along the path indicated in Figure 5-37. Figure 5-37. Routing the Modem Cable in the Base Enclosure 5–56 Maintenance and Service Guide...

  • Page 167: Specifications

    Specifications This chapter provides physical and performance specifications. Table 6-1 Notebook Dimensions Height 3.1 cm 1.2 in Width 30.7 cm 12.1 in Depth 25.0 cm 9.8 in Weight With 8-cell battery pack and 2.5 kg 5.5 lb optical drive in Media Bay With 8-cell battery pack and Media Bay weight saver 2.1 kg...
  • Page 168 Specifications Table 6-1 Notebook (Continued) Temperature Operating 10° C to 35° C 50° F to 95° F Nonoperating -20° C to 60° C -4° F to 140° F Relative humidity (noncondensing) Operating 10 to 90% Nonoperating 5 to 95%, 38.7° C/101.6° F maximum wetbulb Altitude (unpressurized) Operating...
  • Page 169 Specifications Table 6-2 14.1-inch XGA, TFT Display Dimensions Height 21.40 cm 8.46 in Depth 28.50 cm 11.22 in Width 35.81 cm 14.10 in Number of colors Up to 16.8 million Contrast ratio 150:1 Brightness 120 nits typical Pixel resolution Pitch 0.264 ×...
  • Page 170 Specifications Table 6-3 Hard Drives 40.0 GB 30.0 GB 20.0 GB 15.0 GB User capacity 40.0 30.0 GB 20.0 GB 15.0 GB per drive Drive height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Drive width 70.0 mm 70.0 mm 70.0 mm 70.0 mm Interface type...
  • Page 171 Specifications Table 6-3 Hard Drives (Continued) 40.0 GB 30.0 GB 20.0 GB 15.0 GB Physical configuration Cylinders 22,784 25,800 22,784 25,800 Heads Sectors per 293 to 560 398 to 731 293 to 560 398 to 731 track Bytes per sector Buffer size 2 MB 512 KB...
  • Page 172 Specifications Table 6-4 Diskette Drive Diskette size 3.5 in Light On system Height 12.7 mm 0.5 in Bytes per sector Sectors per track High density 18 (1.44 MB) 15 (1.2 MB) Low density Tracks per side High density Low density Read/write heads Average seek times Track-to-track (high/low)
  • Page 173 Specifications Table 6-5 CD-ROM Drive Applicable disc CD-ROM (Mode 1, 2, and 3) CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Extra Video CD CD-WO (fixed packets only) CD-Bridge Center hole diameter...
  • Page 174 Specifications Table 6-6 DVD-ROM Drive Applicable disc DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Bridge Center hole diameter 1.5 cm...
  • Page 175 Specifications Table 6-7 CD-RW Drive Center hole diameter 0.39 cm 0.59 in Disk diameter 12 cm, 8 cm Disk thickness 0.12 cm 0.47 in Track pitch 0.74 µm Access time Random < 150 ms Full stroke < 225 ms Audio output level Line-out, 0.7 Vrms Cache buffer 128 KB/s minimum...
  • Page 176 Specifications Table 6-8 AC Adapter Dimensions Height 2.79 cm 1.10 in Depth 3.61 cm 1.42 in Width 9.40 cm 3.70 in Weight 0.18 kg 0.39 lb Power supply (input) Operating voltage 90 to 260 VAC RMS nominal Operating current 1.3 A RMS Operating frequency range 47 to 63 Hz nominal Maximum transient...
  • Page 177 Specifications Table 6-10 System DMA Hardware DMA System Function DMA0 Available for audio DMA1 Entertainment audio (default; alternate = DMA0, DMA3, none) DMA2 Diskette drive DMA3 ECP parallel port LPT1 (default; alternate = DMA0, none) DMA4 DMA controller cascading (not available) DMA5 Available for PC Card DMA6...
  • Page 178 Specifications Table 6-11 System Interrupts Hardware IRQ System Function IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive IRQ7 Parallel port IRQ8 Real time clock (RTC) IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12...
  • Page 179 Specifications Table 6-12 System I/O Addresses I/O Address (hex) System Function (shipping configuration) 000–00F DMA controller no. 1 010–01F Unused 020–021 Interrupt controller no. 1 022– 024 Opti chipset configuration registers 025–03F Unused 02E–02F 87334 “Super IO” configuration for CPU 040–05F Counter/timer registers 044–05F...
  • Page 180 Specifications Table 6-12 System I/O Addresses (Continued) I/O Address (hex) System Function (shipping configuration) 0A2–0BF Unused 0C0–0DF DMA controller no. 2 0E0–0EF Unused 0F0–0F1 Coprocessor busy clear/reset 0F2–0FF Unused 100–16F Unused 170–177 Secondary fixed disk controller 178–1EF Unused 1F0–1F7 Primary fixed disk controller 1F8–200 Unused Joystick (decoded in ESS1688)
  • Page 181 Specifications Table 6-12 System I/O Addresses (Continued) I/O Address (hex) System Function (shipping configuration) 2F0–2F7 Unused 2F8–2FF Infrared port 300–31F Unused 320–36F Unused 370–377 Secondary diskette drive controller 378–37F Parallel port (LPT1/default) 380–387 Unused 388–38B FM synthesizer—OPL3 38C–3AF Unused 3B0–3BB 3BC–3BF Reserved (parallel port/no EPP support) 3C0–3DF...
  • Page 182 Specifications Table 6-13 System Memory Map Size Memory Address System Function 640 KB 00000000 - 0009FFFF Base memory 128 KB 000A0000 - 000BFFFF Video memory 48 KB 000C0000 - 000CBFFF Video BIOS 160 KB 000C8000 - 000E7FFF Unused 64 KB 000E8000 - 000FFFFF System BIOS 15 MB...

  • Page 183: Connector Pin Assignments

    Connector Pin Assignments Table A-1 Stereo Speaker/Headphone Signal Signal Audio out Ground Table A-2 Microphone Signal Signal Audio in Ground Maintenance and Service Guide A–1...
  • Page 184 Connector Pin Assignments Table A-3 Keyboard/Mouse Signal Signal Keyboard/mouse data1 +5 VDC Keyboard/mouse data2 Keyboard/mouse clock1 Ground Keyboard/mouse clock2 Table A-4 RJ-11 Modem Signal Signal Unused Unused Unused Ring Unused A–2 Maintenance and Service Guide...
  • Page 185 Connector Pin Assignments Table A-5 RJ-45 Network Interface Signal Signal Transmit + Unused Transmit - Receive - Receive + Unused Unused Unused Table A-6 Universal Serial Bus Signal Signal +5 VDC Data + Data - Ground Maintenance and Service Guide A–3...
  • Page 186 Connector Pin Assignments Table A-7 Serial Signal Signal Carrier detect Data set ready Receive data Ready to send Transmit data Clear to send Data terminal ready Ring indicator Signal ground A–4 Maintenance and Service Guide...
  • Page 187 Connector Pin Assignments Table A-8 External Monitor Signal Signal Red analog +5 VDC Green analog Ground Blue analog Monitor detect Not connected DDC 2B data Ground Horizontal sync Ground analog Vertical sync Ground analog DDC2B clock Ground analog Maintenance and Service Guide A–5...
  • Page 188 Connector Pin Assignments Table A-9 Parallel Signal Signal Strobe* Acknowledge* Data bit 0 Busy Data bit 1 Paper out Data bit 2 Select Data bit 3 Auto line feed* Data bit 4 Error* Data bit 5 Initialize printer* Data bit 6 Select in* Data bit 7 18–25...
  • Page 189 Connector Pin Assignments Table A-10 Docking Signal Signal EBOXL RDATA AGND TRK0 EBOXS1 WDATA WGATE AGND STEP GREEN AGRD POWER ON BLUE SYS RESET AGND VSYNC DSKCHG HSYNC +5 V (VDD) DDC DAT AUGND DDC CLK XA2/L IN XA3/R IN INDEX MID0/MIC IN Maintenance and Service Guide...
  • Page 190 Connector Pin Assignments Table A-10 Docking (Continued) Signal Signal AUGND SRDY XA0/L OUT EBOXS1/GND XSD/MIC SN RI1 EX XA1/R OUT SLCT LD0 PE LD1 EXPCLK2 ACK LD2 +3.3 V BUSY LD3 EXPCLK0 +5 V (8051VCC) STRB LD4 EXPLCK ALF LD5 EBOXS2 INIT LD6 SLCTIN LD7...
  • Page 191 Connector Pin Assignments Table A-10 Docking (Continued) Signal Signal PDATA1 LD9 DRT1 LIIC DAT PDATA2 LD10 DSR1 EX PDATA3 LD11 DCD1 EX 12C DATA PDATA4 LD12 PDATA5 LD13 12C CLK PDATA6 LD14 PDATA7 LD 15 HDSEL ERROR LCLK WPROT RXD1 LVREQ EBOXS2/GND TXD1 LCREQ ERDY...
  • Page 192 Connector Pin Assignments Table A-10 Docking (Continued) Signal Signal PS2 VCC SERIRQ AD[15] PS2 CLK AD[13] EXPREQ AD[11] AD[29] AD[09] AD[31] AD[30] AD[06] AD[28] AD[04] AD[26] AD[02] AD[00] AD[24] AD[22] FRAME AD[20] TRDY AD[18] STOP AD[16] A–10 Maintenance and Service Guide...

  • Page 193: B Power Cord Set Requirements

    Power Cord Set Requirements 3-Conductor Power Cord Set The wide range input feature of the notebook permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC. The power cord set received with the notebook meets the requirements for use in the country where the equipment is purchased.

  • Page 194: Country-Specific Requirements

    Power Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Accredited Agency Applicable Note Number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO Sweden SEMKO Switzerland B–2 Maintenance and Service Guide...
  • Page 195 Power Cord Set Requirements 3-Conductor Power Cord Set Requirements Country Accredited Agency Applicable Note Number United Kingdom United States Notes 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm conductor size. The power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.

  • Page 196: Screw Listing

    Screw Listing This appendix provides specification and reference information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 241440-001. Maintenance and Service Guide C–1...
  • Page 197 Screw Listing Table C-1 Phillips Metric 2.5 × 2.5 Screw Head Color Length Thread Width Black 4.0 mm 2.5 mm 5.0 mm Where used: One screw that secures the hard drive to the base enclosure (documented in Section 5.3) Figure C-1. PM2.5 × 2.5 Screw Location C–2 Maintenance and Service Guide...
  • Page 198 Screw Listing Table C-2 Phillips Metric 1.5 × 3.5 Screw Head Color Length Thread Width Black 3.0 mm 2.0 mm 3.0 mm Where used: Two screws that secure the hard drive bezel to the hard drive (documented in Section 5.3) Figure C-2.
  • Page 199 Screw Listing Table C-3 Phillips Metric 2.5 × 5.0 Screw Head Color Length Thread Width Black 5.0 mm 2.5 mm 4.5 mm Where used: Evo Notebook N600c models—Two screws that secure the memory expansion compartment cover to the base enclosure Evo Notebook N620c, N610c, and N610v models—Two screws that secure the mini PCI compartment cover to the base enclosure (documented in Section 5.5)
  • Page 200 Screw Listing Table C-3 Phillips Metric 2.5 × 5.0 Screw (Continued) Head Color Length Thread Width Black 5.0 mm 2.5 mm 4.5 mm Where used: Evo Notebook N620c, N610c, and N610v models—One screw that secures the fan to the heat sink (documented in Section 5.14) Figure C-4.
  • Page 201 Screw Listing Table C-4 Torx T8 Metric 2.5 × 7.0 Screw Head Color Length Thread Width Black 7.0 mm 2.5 mm 5.0 mm Where used: 1 One screw that secures the keyboard to the base enclosure (documented in Section 5.7) 2 Three screws that secure the top cover to the base enclosure (documented in Section 5.12) 3 Evo Notebook N620c models—Two screws that secure the top cover to the...
  • Page 202 Screw Listing Table C-4 Torx T8 Metric 2.5 × 7.0 Screw (Continued) Head Color Length Thread Width Black 7.0 mm 2.5 mm 5.0 mm Where used: 1 Two screws that secure the switch cover to the base enclosure (documented in Section 5.10) 2 Two screws that secure the display to the base enclosure (documented in Section 5.11) 3 Evo Notebook N620c, N610c, and N610v models—Two screws that...
  • Page 203 Screw Listing Table C-4 Torx T8 Metric 2.5 × 7.0 Screw (Continued) Head Color Length Thread Width Black 7.0 mm 2.5 mm 5.0 mm Where used: 1 One screw that secures the display ground cable to the base enclosure (documented in Section 5.11) 2 Evo Notebook N620c, N610c, and N610v models—One screw that secures the top cover to the base enclosure (documented in Section 5.12) Figure C-7.
  • Page 204 Screw Listing Table C-5 Torx T8 Metric 2.5 × 5.0 Screw Head Color Length Thread Width Black 5.0 mm 2.5 mm 4.0 mm Where used: 1 Evo Notebook N600c models—Two screws that secure the top cover to the base enclosure in the hard drive bay (documented in Section 5.12) 2 Three screws that secure the top cover to the base enclosure in the Media Bay (documented in Section 5.12) 3 Evo Notebook N600c models—Two screws that secure the top cover to the...
  • Page 205 Screw Listing Table C-5 Torx T8 M2.5 × 5.0 Screw (Continued) Head Color Length Thread Width Black 5.0 mm 2.5 mm 4.0 mm Where used: 1 Three screws that secure the system board to the base enclosure (documented in Section 5.13) 2 Evo Notebook N620c, N610c, and N610v models only—Two screws that secure the system board to the base enclosure through the rear panel (documented in Section 5.13)
  • Page 206 Screw Listing Table C-6 7.0 mm × 20.0 mm Bushing Guide Head Color Length Thread Width Silver 20 mm 7.0 mm Where used: Evo Notebook N600c models only—Two bushing guides that secure the system board to the base enclosure (documented in Section 5.13) Figure C-10.
  • Page 207 Screw Listing Table C-7 Torx Metric 2.0 × 3.0 Screw Head Color Length Thread Width Silver 3.0 mm 2.0 mm 5.0 mm Where used: Evo Notebook N620c, N610c, and N610v models—Two screws that secures the top cover to the system board (documented in Section 5.12) Figure C-11.
  • Page 208 Screw Listing Table C-8 Phillips Metric 2.0 × 4.0 Screw Head Color Length Thread Width Black 4.0 mm 2.0 mm 3.5 mm Where used: Evo Notebook N600c models only—One screw that secures the fan to the system board (documented in Section 5.14) Figure C-12.
  • Page 209 Screw Listing Table C-8 Phillips M2.0 × 4.0 Screw (Continued) Head Color Length Thread Width Black 4.0 mm 2.0 mm 3.5 mm Where used: Evo Notebook N620c, N610c, and N610v models only—Three screws that secure the fan to the system board (documented in Section 5.14) Figure C-13.
  • Page 210 Screw Listing Table C-8 Phillips M2.0 × 4.0 Screw (Continued) Head Color Length Thread Width Black 4.0 mm 2.0 mm 3.5 mm Where used: Evo Notebook N620c, N610c, and N610v models only—Six screws that secure the heat sink and processor mounting bracket to the system board (documented in Section 5.15) Figure C-14.
  • Page 211 Index CD-ROM drive OS loading problems 2–24 AC adapter spare part number 3–15 spare part numbers 3–22 3–21 5–6 specifications 6–10 specifications 6–7 audio troubleshooting 2–25 CD-RW drive spare part number 3–15 base enclosure, spare part 3–21 5–6 numbers 3–13 specifications 6–9 battery components Certificate of Authenticity...
  • Page 212 Index monitor connector A–5 DMA specifications 6–11 mouse connector A–2 docking connector 1–37 1–39 network interface jack A–3 docking recess latch 1–41 parallel connector A–6 docking station, RJ-11 jack A–2 troubleshooting 2–18 RJ-45 jack A–3 drive activity light 1–33 serial connector A–4 drives, preventing damage 4–3 speaker jack A–1 DVD/CD-RW combination...
  • Page 213 Index grounding equipment and keyboard methods 4–6 components 1–44 removing 5–17 spare part numbers 3–3 hard drive 3–5 5–17 location 1–35 1–37 1–39 troubleshooting 2–28 OS loading problems 2–20 keyboard connector removing 5–8 location 1–34 1–37 security screw 1–39 pin assignments A–2 spare part numbers 3–13 3–19 5–8...
  • Page 214 Index memory map specifications modem/NIC cover 6–16 illustrated 3–16 microphone jack removing 5–13 5–23 location 1–33 monitor connector pin assignments A–1 location 1–35 1–37 mini PCI communications pin assignments A–5 board mouse connector removing 5–12 location 1–34 1–37 spare part numbers 3–13 pin assignments A–2 5–12 MultiPort 1–36...
  • Page 215 Index PC Card eject button 1–35 rear panel components 1–34 1–37 1–36 PC Card slot 1–35 1–37 removal and replacement PC Card slot space savers 3–16 preliminaries 4–1 plastic parts 4–2 removal and replacement pointing device, procedures 5–1 troubleshooting 2–29 right side components 1–32 pointing stick 1–43 RJ-11 jack...
  • Page 216 Index speakers disconnecting 5–28 tools required 4–1 location 1–43 top components 1–42 specifications top cover AC adapter 6–10 removing 5–32 battery 6–10 spare part numbers 3–9 CD-ROM drive 6–7 5–32 CD-RW drive 6–9 TouchPad 1–43 computer 6–1 removing 5–25 diskette drive 6–6 spare part numbers 3–7 display 6–3 5–25...
  • Page 217 Index Windows logo key 1–44 workstation precautions 4–5 vent 1–35 1–37 1–39 1–41 video troubleshooting 2–16 volume control buttons 1–33 Zip drive, spare part number 3–15 3–21 5–6 Windows application key 1–44 Maintenance and Service Guide Index–7...

This manual is also suitable for:

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