Line 1 Off Hook Error [Code 017]; Line 2 Off Hook Error [Code 018]; Line 1 Load Error [Code 019] - Vonage VDV21-VD User Manual

4. Start using Vonage service when the Phone 2 icon displays.
If the problem still exists there could be a short in your home wiring. If you would still like
to use your V-Portal with the existing telephone wiring in your home, fix the short in your
home wiring before installing the V-Portal. If you want to hire someone to fix your home
wiring, Vonage offers a professional installation service in many geographic areas. See
Professional Installation Basics

Line 1 Off Hook Error [Code 017]

Check that all phones connected to green port 1 are on hook.
This message displays if the handset of any of your phones for phone line 1 are not sitting snugly
in the phone cradle when you power up your V-Portal. To resolve the issue:
1. Make sure all your phones are hung up securely (on hook).
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports >
Run Tests? to run the phone ports diagnostic test and determine if the error has
been corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3. Start using Vonage service when the Phone 1 icon displays.

Line 2 Off Hook Error [Code 018]

Check that all phones connected to green port 2 are on hook.
This message displays if the handset of any of your phones for phone line 2 are not sitting snugly
in the phone cradle when you power up your V-Portal. To resolve the issue:
1. Make sure all your phones are hung up securely (on hook).
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports >
Run Tests? to run the phone ports diagnostic test and determine if the error has
been corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3. Start using Vonage service when the Phone 2 icon displays.

Line 1 Load Error [Code 019]

Too many phones or a faulty phone connected to green port 1.
If you are using more than five phones on phone line 1 or one of your phones is faulty
you'll see this message displayed. Like any phone line, there is a limit to the number of phones
you can connect to a single Vonage line. If too many phones are connected, the signal may fade
and not all the phones will ring when a call comes in. Therefore, we recommend you connect a
maximum of five phones to a single Vonage line.
If you have five or less phones you might have a faulty phone. Try replacing each phone, one at a
time, to identify the faulty phone.
After disconnecting phones to get to the five phone maximum or replacing a phone to identify the
faulty one, run the phone ports diagnostic test to determine if the error has been corrected (Start
at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests?).
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide
for more information.
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