Vonage VDV21-VD User Manual page 18

2. Start at the main menu and choose System > Diagnostics > Test Phone Ports >
Run Tests? to run the phone ports diagnostic test and determine if the error has
been corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3. Start using Vonage service when the Phone 2 icon displays.
Tip: You'll typically use a standard two-wire phone cord with your V-Portal. For
phone cord recommendations, see
the phone ports of the V-Portal?
For Phones: Make sure the handset for each of your phones is sitting snugly in the phone cradle
(on-hook).
If any handsets were off-hook:
1. Put phones back on-hook.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports > Run
Tests? to run the phone ports diagnostic test and determine if the error has been
corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the
short time the test is running.
3. Start using Vonage service when the Phone 2 icon displays.
If all handsets are on-hook and the message still displays, simply using a phone and a phone
cord you know are in working order typically resolves the problem.
•
If you have your phone plugged directly into green Phone Port 2 of the V-Portal:
1. Replace the phone with a known good phone and a known good cord.
2. Start at the main menu and choose System > Diagnostics > Test Phone Ports >
Run Tests? to run the phone ports diagnostic test and determine if the error has
been corrected.
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
3. Start using Vonage service when the Phone 2 icon displays.
•
If you're using your home wiring:
1. Make sure each of your phones and phone cords are in good working order by
plugging them into the green Phone Port 2 of your V-Portal, one at a time, and
running the phone ports diagnostic test (Start at the main menu and choose System
> Diagnostics > Test Phone Ports > Run Tests?).
Note: You will not be able to make or receive calls on Phone Port 1 or 2 during
the short time the test is running.
2. If the V-Portal still displays this error after the test has completed you have found a
phone or phone cord that has a short. Replace it with a known good phone and a
known good cord.
3. Once you know each of your phones and phone cords are in good working condition,
plug the working phones into your wall jacks and run the phone ports diagnostic test
once again.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide
What kind of telephone cord should I use in
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