General Details - Fujitsu FI-5750C Operator's Manual

Items to check before contacting the dealer where you
bought the scanner
Check the following items before you contact the dealer where you bought the scanner.

General Details

Meaning
Model (Example) fi-5750C
(Example) 000001
Serial No.
Production date (Example) 2004-01 (January, 2004)
Date of purchase
Symptom
Frequency of trouble
Total Page Count(ADF)
Total Page Count(Flatbed)
Findings
Installation or PC connection issues
Trouble of connection to your PC
Meaning
OS
Displayed error message (For support engineers, please record the error message and send images of captured
screen.)
Interface (Example) SCSI interface
(Example) made by Adaptec SCSI Card 2940AU
Interface controllers
Feed system trouble
Meaning
Document type
Main purpose of use
Last cleaning date
Value of Consumable counter (Example) Pick roller set counter XXX
Displayed sign or number on
the Operator panel at trouble
Imaging system trouble
Meaning
Type and version of scanner
driver
Type of interface controller (Example) made by Adaptec SCSI Card 2940AU
OS (Windows)
Application software (Example) ScandAll 21, Acrobat
Others
Meaning
Can you send us both the original document and
the scanned images by e-mail or Fax?
Findings
Findings
Findings
Findings