Cisco Connection Online - Cisco 2611 - Router - EN User Manual

Cisco Connection Online

Cisco Connection Online
Cisco Connection Online (CCO) is Cisco Systems' primary, real-time support channel.
Maintenance customers and partners can self-register on CCO to obtain additional
information and services.
Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and value-
added services to Cisco's customers and business partners. CCO services include product
information, product documentation, software updates, release notes, technical tips, the
Bug Navigator, configuration notes, brochures, descriptions of service offerings, and
download access to public and authorized files.
CCO serves a wide variety of users through two interfaces that are updated and enhanced
simultaneously: a character-based version and a multimedia version that resides on the
World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit,
Xmodem, FTP, and Internet e-mail, and it is excellent for quick access to information over
lower bandwidths. The WWW version of CCO provides richly formatted documents with
photographs, figures, graphics, and video, as well as hyperlinks to related information.
You can access CCO in the following ways:
•
WWW: http://www.cisco.com
•
WWW: http://www-europe.cisco.com
•
WWW: http://www-china.cisco.com
•
Telnet: cco.cisco.com
•
Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the
following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and
connection rates up to 28.8 kbps.
For a copy of CCO's Frequently Asked Questions (FAQ), contact cco-help@cisco.com. For
additional information, contact cco-team@cisco.com.
Note
Cisco product that is under warranty or covered by a maintenance contract, contact Cisco's
Technical Assistance Center (TAC) at 800 553-2447, 408 526-7209, or tac@cisco.com. To
obtain general information about Cisco Systems, Cisco products, or upgrades, contact
800 553-6387, 408 526-7208, or cs-rep@cisco.com.
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If you are a network administrator and need personal technical assistance with a