Chapter 6: Troubleshooting; Powerline - TRENDnet TPL-310AP User Manual

Chapter 6: Troubleshooting

Powerline

Please reference the items below if you continue to experience difficulty with installing
and using your TPL-401E 500Mbps Powerline AV Adapter.
 Try power cycling the unit by unplugging it from the wall power outlet for 15 seconds
and plugging it back in.
 If the PL LED is red indicating good quality only, try plugging the TPL-401E into another
available wall power outlet to check if you can obtain better connection quality.
 Use a pin or paperclip and push and hold the Reset button for 1 second on each TPL-
401E powerline adapter. All LEDs will turn off and turn back on. This will reset the TPL-
401E powerline adapters to the default settings, network name/security key
assignment "HomePlugAV".
 The TPL-401E can provide better connectivity and performance when plugged directly
into the wall power outlet instead of a power strip or surge protector.
 Connecting the TPL-401E to a power strip or surge protector may degrade network
performance or completely stop network signals.
 The TPL-401E should not be used on GFI protected outlets as some outlets will filter
out powerline signals.
 The TPL-401E should not be used in areas with excessive heat.
 Certain florescent or incandescent lights are noise sources on the electrical and can
degrade powerline performance.
If your building has more than one circuit breaker box, the TPL-401E may not be able to
establish connectivity between different circuit breaker boxes. In this case, connect a
TPL-401E powerline adapter to a power outlet located on each of the circuit breaker
boxes, and then connect an Ethernet cable between the TPL-401E powerline adapters to
bridge the two circuits together. This will allow the TPL-401E powerline adapters from
different circuit breaker boxes connect to each other.