Troubleshooting - TRENDnet TEW-648UBM User Manual

TRENDnet User's Guide

Troubleshooting

Q: I inserted the Utility & Driver CD-ROM into my computer's CD-ROM Drive and the
installation menu does not appear automatically. What should I do?
Answer:
1. For Windows® 10/8.1/8/7, if the installation menu does not appear
automatically, click on the Windows Icon on the bottom left hand corner of the
screen,, click the "Search programs and files" box, and type D:\Autorun.exe,
where "D" in "D:\Autorun.exe" is the letter assigned to your CD-ROM Drive, and
then press the ENTER key on your keyboard
2. For Windows® Vista, if the installation menu does not appear automatically, click
Start, click the Start Search box, and type D:\Autorun.exe where "D" in
"D:\autorun.exe" is the letter assigned to your CD-ROM Drive, and then press the
ENTER key on your keyboard.
3. For Windows® XP, if the installation menu does not appear automatically, click
Start, click Run, and type
D:\Autorun where "D" in "D:\Autorun.exe" is the letter assigned to your CD-ROM
Drive, and then press the ENTER key on your keyboard.
Q: I completed all the steps in the quick installation guide, but my Wireless USB
Adapter is not connecting to my access point. What should I do?
Answer:
1. Verify that the SSID (Network Name) matches your wireless router or access
point's SSID
2. Please check with your network administrator for security key in order to access a
secured wireless access point or router. Please refer to the User's Guide for more
information regarding wireless network security.
3. Check your TCP/IP properties to ensure that Obtain an IP address automatically is
selected.
4. Double-click the Wireless Configuration Utility icon, click Available Networks and
then click Refresh to check and see if there are any available wireless networks
listed.
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Q: Windows is unable to recognize my hardware. What should I do?
Answer:
1. Make sure your computer meets the minimum requirements as specified in
Section 1 of this quick installation guide.
2. You must complete the installation of the Wireless Configuration Utility (as
described in Section 2) before connecting the Wireless USB Adapter to your
computer.
3. Connect the Wireless USB Adapter to a different USB port on your computer.
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