Troubleshooting - TRENDnet TU2-ETG Quick Installation Manual

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Troubleshooting

Q1:

Can I connect or disconnect the TU2-ETG while the computer is on?

A1:

Yes, you can connect or disconnect the TU2-ETG while the computer is on

because the USB interface is Plug-and-Play compliant and hot-pluggable.

Q2:

Windows is unable to recognize my hardware. What should I do?

A2:

First, make sure your computer meets the minimum requirements as specified

in Section 1 of this Quick Installation Guide. Second, try plugging the adapter into

a different USB port.

Q3:

Windows recognizes my new hardware, but I'm unable to connect to my

network. What should I do?

A3:

First, verify that the network cable is securely connected from your switch or

router to your adapter. Second, verify that the LEDs on your adapter are lit. Third,

verify that the TCP/IP settings are set to Obtain an IP address automatically.

Q4:

When I connect the adapter to a gigabit switch, I am not getting gigabit

speeds. What should I do?

A4:

Make sure you are using CAT-5e or CAT-6 Ethernet Cables. Some CAT-5

cables are not rated to run in Gigabit.

If you still encounter problems or have any questions regarding the TU2-ETG, please

refer to the User's Guide included on the Driver CD-ROM or contact TRENDnet's

Technical Support Department.

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