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I. If you activate PIN code check feature in SIM card, making sure the PIN code you fill
in dial-up page is correct
II. Checking with your ISP to see all dial-up settings are correct
III. Make sure 3G signal from your ISP is available in your environment
D. What can I do if my router can't recognize my 3G data card even it is plugged?
There might be compatibility issue with some certain 3G cards. Please check the
latest compatibility list to see if your 3G card is already supported.
E. What should I insert in APN, PIN Code, Account, Password, Primary DNS, and
Secondary DNS?
The device will show this information after you choose country and Telcom. You can
also check these values with your ISP.
F. Which 3G network should I select?
It depends on what service your ISP provide. Please check your ISP to know this
information.
G. Why my 3G connection is keep dropping?
Please check 3G signal strength from your ISP in your environment is above middle
level.
3 Something wrong with the wireless connection?
A. Can't setup a wireless connection?
I. Ensure that the SSID and the encryption settings are exactly the same to the Clients.
II. Move the WiFi Mobile Router and the wireless client into the same room, and then
test the wireless connection.
III. Disable all security settings such as WEP, and MAC Address Control.
IV. Turn off the WiFi Mobile Router and the client, then restart it and then turn on the
client again.
V. Ensure that the LEDs are indicating normally. If no, make sure that the AC power and
Ethernet cables are firmly connected.
VI. Ensure that the IP Address, subnet mask, Router and DNS settings are correctly
entered for the network.
VII. If you are using other wireless device, home security systems or ceiling fans, lights
in your home, your wireless connection may degrade dramatically. Keep your product
away from electrical devices that generate RF noise such as microwaves, monitors,
electric motors...
B. What can I do if my wireless client cannot access the Internet?
I. Out of range: Put the router closer to your client.
II. Wrong SSID or Encryption Key: Check the SSID or Encryption setting.
i.
Connect with wrong AP: Ensure that the client is connected with the correct
Access Point.
ii.
Right-click on the Local Area Connection icon in the taskbar.
iii.
Select View Available Wireless Networks in Wireless Configure. Ensure you
have selected the correct available network.
III. Reset the WiFi Mobile Router to default setting
C. Why does my wireless connection keep dropping?
I. Out of range: Put the router closer to your client.
II. Wrong SSID or Encryption Key: Check the SSID or Encryption setting.
III. Antenna Orientation.
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