Brother MFC-9840CDW User Manual page 149

Error Message Cause
The document was not inserted
Document Jam
or fed properly, or the document
scanned from the ADF was too
long.
The machine is set to Distinctive
DR Mode in Use
Ring mode. You cannot change
the Receive Mode from Manual to
another mode.
The corona wires on the drum
Drum Error
unit needs to be cleaned.
The machine has a mechanical
EL Error
problem.
The temperature of fuser unit
Fuser Error
does not rise at a specified
temperature within specified time.
The fuser unit is too hot.
The machine has a mechanical
Init Unable XX
problem.
The paper is jammed in the
Jam Duplex
duplex tray.
The paper is jammed in the back
Jam Rear
of the machine.
The paper is jammed inside the
Jam Inside
machine.
The paper is jammed in the MP
Jam MP Tray
tray of the machine.
The paper is jammed in the paper
Jam Tray 1
tray of the machine.
Jam Tray 2
Low Temperature The temperature of the machine
is too cold.
The belt unit is not installed.
No Belt Unit
The drum unit is not installed.
No Drum Unit
The machine is out of paper or
No Paper
paper is not properly loaded in the
paper tray.
Troubleshooting and routine maintenance
Action
See Document jams on page 138 or Using the
ADF (automatic document feeder) on page 20.
Set Distinctive Ring to Off. (See Turning off
distinctive ring on page 52.)
Clean the four corona wires on the drum unit.
(See Cleaning the corona wires on page 156.)
Open the front cover and close it again.
Turn the power switch off, wait a few seconds,
and then turn it on again. Leave the machine for
15 minutes with the power on. The machine can
be turned off for up to 4 days without losing faxes
stored in the memory. (See Checking if the
machine has faxes in its memory on page 137.)
Turn off the machine's power switch and then
turn it on again. If the error message continues
leave the machine for several minutes and then
try to print, copy or scan again. The machine can
be turned off for up to 4 days without losing faxes
stored in the memory. (See Checking if the
machine has faxes in its memory on page 137.)
(See Paper jams on page 139.)
(See Paper jams on page 139.)
(See Paper jams on page 139.)
(See Paper jams on page 139.)
(See Paper jams on page 139.)
Increase room temperature to allow the machine
to operate.
Install the belt unit. (See Replacing the belt
unit on page 180.)
Install the drum unit. (See Replacing the drum
unit on page 174.)
Do one of the following:
Refill the paper in the paper tray or MP tray.
Remove the paper and load it again.
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