Troubleshooting; If You Need Help - Motorola EASY START KIT HMEZ1000 Quick Start Manual

Easy Start Kit

Troubleshooting

Problem
Camera will not register
with the Gateway
No camera picture
Poor picture quality
Motion events are not
triggered
Audio problems

If You Need Help

If you encounter a problem setting up your Easy Start Kit, try the following:
• Verify that you followed the steps in the order specified. Be sure you plugged in all components to
AC power. If necessary, try again.
• Refer to your Motorola Home Monitoring & Control device User Guides (printed or on CD-ROM)
and the Control Panel online help.
• Check the http://www.motorola.com/homemonitoring/
• To request support seven days a week, 24 hours a day, go to
homemonitoring/support/emailsupport.asp
• Ensure the camera is powered.
• Ensure that the Gateway is powered and online.
• Ensure you are pressing the Discovery button.
• Reposition the camera closer to the Gateway.
• Ensure the camera is powered.
• Ensure that the Gateway is powered and online.
• Ensure you have the proper camera selected.
• Reposition the camera closer to the Gateway.
• Reposition the antenna.
• Ensure that you are using the proper power supply.
• Make sure proper camera quality settings are configured when viewing.
• Make sure your camera viewing area has proper lighting.
• Try another location.
• Adjust the camera antenna.
• Select other operating channels on other 2.4 GHz devices
• Ensure the camera is not positioned behind glass. The motion sensor is
triggered by changes in heat. Any material such as glass that "insulates"
keeps the camera from detecting heat changes (movement).
• Ensure the camera head is positioned properly.
• Make sure your volume is turned up when playing back the video clip.
• Make sure the sound is within the microphone range (6-10 feet).
• Does the computer have a sound card and are the speakers activated
and loud enough?
or call 1 (877) 466-8646.
Quick Start Guide
Solution
website.
http://www.motorola.com/
Page 7