Troubleshooting Troubleshooting - Boss Audio Systems ELITE BE12ACP.WX User Manual

Troubleshooting
Important!
If you have checked the points described in the list and the problem persists, turn off the vehicle for ten seconds then turn it back on again.
If the problem still persists after restarting the unit, reset the unit by using a small pin to press the reset button on the bottom side of the display.
If you still have problems after applying suggestions above, please contact our Customer Service for further assistance.
General
No response/ Screen or unit not powered on
/ Bad or incorrect picture quality.
• Restart the unit by turning off the vehicle for
ten seconds, then turning the vehicle back on.
No sound from the unit.
The unit is muted. Adjust the volume.
• Select the correct audio source on the unit.
use
Cannot play a media file.
• The file format on the USB is not supported
by the unit. Change media files.
• The file system of the USB is not supported by
the unit. Change the USB.
No video playback or picture display.
• Video or picture display is enabled only
when the parking brake is engaged, and the
parking brake input wire is connected to your
vehicle. (P.33)
Apple CarPlay/Android Auto
Cannot start Apple CarPlay/Android Auto.
• Verify the pre-attached Wi-Fi/Bluetooth
antenna is tightened. (P.34)
• CarPlay/Android Auto is disabled. Enable
CarPlay (P.14) or Android Auto (P.16).
• For CarPlay, make sure CarPlay is enabled on
your iPhone (Settings > General > CarPlay >
Paired device
>
Enable CarPlay).
• Delete the paired device on both your phone
and the unit. Make the connection again.
Bluetooth
Cannot stream via Bluetooth.
• Pair and connect your mobile phone. (P.17)
• Bluetooth connection is disabled. Enable
Bluetooth connection. (P.17)
• Delete the paired device on both your phone
and the unit. Make the connection again.
Poor hands-free phone call quality.
• Check signal strength on your mobile phone.
• Check that the microphone is firmly attached
and plugged in. Or relocate the microphone
for noise reduction. (P.36)
Cannot make Bluetooth connection.
• CarPlay/ Android Auto connection disables
Bluetooth connection. Enable Bluetooth
connection. (P.17)
• The unit is already connected to a mobile
device. Disconnect the current Bluetooth
connection before connecting to another
Bluetooth device.
• Delete the paired device on both your phone
and the unit. Make the connection again.
FM/AM Radio
Poor radio reception.
• FM/ AM antenna is not connected or
extended. Connect and secure an FM/ AM
antenna (not included). (P.34)
• The antenna output wire is not connected.
Connect the wire. (P.31)
• Turn off RDS/RBDS, TA and AF. (P.25)
Trou bleshooting
Important!
If you have checked the points described in the list and the problem persists, turn off the vehicle for ten seconds then turn it back on again.
If the problem still persists after restarting the u n it, reset the u n it by using a small pin to press the reset button on the bottom side of the display.
If you stil l have problems after applying suggestions above, please contact our Customer Service for further assistance.
General
N o response / Screen or unit not powered on
/ Bad or incorrect picture quality.
• Restart the u n it by turning off the veh icle for
ten seconds, then turning the vehicle back on.
No sound from the unit.
The unit is muted. Adjust the volume.
• Select the correct audio source on the unit.
USB
Cannot play a media file.
• The file format on the USB is not supported
by the unit. Change media files.
• The file system of the USB is not supported by
the unit. Change the USB.
No video playback or picture display.
• Video or picture display is enabled only
when the parking brake is engaged, and the
parking brake in put wire is connected to you r
veh icle. (P.33)
Apple CarPlay/Android Auto
Cannot start Apple CarPlay/Android Auto.
• Verify the pre-attached Wi-Fi/Bluetooth
antenna is tightened.
(P.34)
• CarPlay/Android Auto is disa bled. Enable
CarPlay
(P. 14)
or Android Auto
(P. 7 6).
• For CarPlay, make sure CarPlay is enabled on
you r iPhone (Settings > General > CarPlay >
Paired device > Enable CarPlay).
• Delete the paired device on both your phone
and the unit. Make the con nection again.
Bluetooth
Cannot stream via Bluetooth.
• Pa ir and con n ect your mobile phone.
(P. 1 7)
• Bluetooth connection is disabled. Enable
Bluetooth connection.
(P. 1 7)
• Delete the paired device on both you r phone
and the unit. Make the con n ection again.
Poor hands-free phone call quality.
• Check signal strength on you r mobile phone.
• Check that the microphone is firmly attached
and plugged in. Or relocate the microphone
for noise reduction.
(P.36)
Cannot make Bluetooth connection.
• CarPlay/Android Auto con nection disables
Bluetooth connection. Enable Bluetooth
connection.
(P. 1 7)
• The unit is a l ready connected to a mobile
device. Disconnect the current Bluetooth
connection before con necting to another
Bluetooth device.
• Delete the paired device on both you r phone
and the u n it. Make the connection again.
FM/AM Radio
Poor radio reception.
• FM/AM anten na is not connected or
extended. Connect and secure an FM/AM
anten na (not included).
(P.34)
• The antenna output wire is not connected.
Con nect the wire. (P.3 1) ,
• Turn off RDS/RBDS, TA and AF.
(P.25)
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