HP Z2 Mini G9 Maintenance And Service Manual
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HP Z2 Mini G9 Maintenance And Service Manual

HP Z2 Mini G9 Maintenance And Service Manual

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Maintenance and Service Guide
HP Z2 Mini G9 Workstation Desktop PC
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and
more.

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Summary of Contents for HP Z2 Mini G9

  • Page 1 Maintenance and Service Guide HP Z2 Mini G9 Workstation Desktop PC SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP End Not all features are available in all used by HP Inc. under license. Intel, Core, User License Agreement (EULA).

  • Page 3: Table Of Contents

    Table of contents 1 Computer features.............................................. 1 Front..................................................1 Left.................................................... 1 Rear..................................................2 Product specifications..........................................3 2 Illustrated parts catalog..........................................5 Computer major components......................................5 Miscellaneous parts........................................... 8 3 Routine care, drive guidelines, and disassembly preparation.........................10 Electrostatic discharge information.....................................10 Generating static electricity....................................10 Preventing electrostatic damage to equipment............................
  • Page 4 Flex I/O module .............................................24 Riser assembly and expansion cards..................................25 Solid-state drive............................................28 WLAN module............................................... 29 Wireless antennas and cables......................................30 Battery................................................32 Power button ..............................................33 Speaker................................................34 System board..............................................35 System board callouts ..........................................37 5 Troubleshooting without diagnostics....................................39 Before you call for technical support..................................
  • Page 5 Unable to connect to the internet..................................56 Cannot automatically launch internet programs............................56 Solving software problems........................................57 Computer will not start up and the HP logo does not appear......................57 “Illegal Operation has Occurred” error message is displayed.......................57 6 Computer Setup (F10) Utility ........................................58 Using Computer Setup (F10) Utilities ...................................58...
  • Page 6 9 Backing up, restoring, and recovering....................................90 Backing up information and creating recovery media...........................90 Using Windows tools for backing up.................................90 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......90 Restoring and recovering your system..................................91 Creating a system restore ....................................... 91 Restoring and recovery methods ..................................
  • Page 7 General requirements ..........................................104 Japanese power cord requirements..................................104 Country-specific requirements .....................................104 13 Specifications..............................................106 Index....................................................107...

  • Page 8: Computer Features

    Computer features This chapter provides you with an overview of your computer's features. Front To identify the front panel component, use this illustration and table. Table 1-1 Front component and description Item Component Power button Left To identify the left panel components, use this illustration and table. Computer features...

  • Page 9: Rear

    To access this guide: ■ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: The labels for the left panel connectors use industry-standard icons and colors.

  • Page 10: Product Specifications

    Table 1-3 Rear components and their descriptions Component Description Latch slider Rear antenna cover Power connector Connects an AC adapter. Dual-mode DisplayPort Connect an optional digital display device, such as a high- connectors (2) performance monitor or projector. Possible options include USB SuperSpeed 5 Gbps ports (2), USB Type-C SuperSpeed 10 Gbps port, an HDMI port, a Flex I/O module (optional) second 1 GbE LAN port, 1 Gbps Fiber NIC, or a 2.5 GbE LAN...
  • Page 11 To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and then select the Search all QuickSpecs link. Type your model name in the search box, and then select Go. – or – Go to http://www.hp.com/support, and follow the instructions to find your product. Select Product Information, and then select your computer specifications.

  • Page 12: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this illustration and table.
  • Page 13 Table 2-1 Computer major components and their descriptions Item Description Access panel System fan WLAN module Intel® AX211 Wi-Fi® 6e Bluetooth® 5.2 WLAN Processor (includes replacement thermal material) Intel Core® i9-12900 (2.4 GHz, 16 core, 65 W) Intel Core i9-12900K (3.5 GHz, 16 core, 125 W) Intel Core i7-12700 (2.1 GHz, 12 core, 65 W) Intel Core i7-12700K (3.6 GHz, 12 core, 125 W) Intel Core i5-12600 (3.3 GHz, 6 core, 65 W)
  • Page 14 Table 2-1 Computer major components and their descriptions (continued) Item Description (11) System chassis (12) Wireless antenna (13) Memory cover (14) Memory modules (DDR5-4800) 32 GB (non-ECC or ECC) 16 GB (non-ECC or ECC) 8 GB (non-ECC) (15) Flex I/O module Network interface controller (NIC) 2.5 Gbps NIC 1 GbE single port NIC...

  • Page 15: Miscellaneous Parts

    Mini DisplayPort-to-DisplayPort DisplayPort-to-HDMI 2.0 Mouse HP 125 wired HP 128 laser, wired HP 655 wireless mouse + keyboard Keyboard HP 125 wired Power cord (C5, 1.83 m [6 ft]) Power cord (C5, 1.83 m [6 ft]), halogen free Chapter 2 Illustrated parts catalog...
  • Page 16 Table 2-2 Miscellaneous parts and their descriptions (continued) Description AC adapter (PFC, 7.4 mm) 280 W 180 W Miscellaneous parts...

  • Page 17: Routine Care, Drive Guidelines, And Disassembly Preparation

    Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.

  • Page 18: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 19: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 20: Operating Guidelines

    ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 21: Cleaning The Computer Case

    ● Disconnect the keyboard before cleaning it. ● Wear safety glasses equipped with side shields when cleaning the keyboard. Cleaning the computer case Follow all safety precautions before cleaning the computer case. To clean the computer case, follow these procedures: ●...

  • Page 22: Cleaning The Mouse

    The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.

  • Page 23: Hard Drives

    Do not dispose of batteries, battery packs, and accumulators with general household waste. To forward them to recycling centers or proper disposal, use the public collection system or return them to HP, their authorized partners, or their agents. Chapter 3 Routine care, drive guidelines, and disassembly preparation...

  • Page 24: Removal And Replacement Procedures

    Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 25: Fan

    ■ Slide the release latch (1), slide the panel backward, and then lift it off the computer (2). To install the access panel, reverse the removal procedure. To remove the fan, use these procedures. Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 17).

  • Page 26: Hood Sensor

    Hood sensor To remove the hood sensor, use these procedures. Before removing the hood sensor, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 17). Remove the access panel (see Access panel on page 17). Remove the fan (see Fan on page 18).
  • Page 27 Remove the fan (see Fan on page 18). Remove the heat sink: In the order indicated on the heat sink, loosen the four captive Torx screws (1). Lift the heat sink out of the computer (2). IMPORTANT: Be sure to loosen the screws in the order indicated by the numbers stamped on the heat sink.

  • Page 28: Processor

    IMPORTANT: Tighten heat sink retaining screws in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board. To replace the heat sink, reverse the removal procedures. Processor To remove the processor, use these procedures.

  • Page 29: Memory Modules (Sodimms)

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. For more information, see: https://support.hp.com/us-en/document/c06366640. Memory modules (SODIMMs) To remove the memory modules, use this information and procedures.
  • Page 30 Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, be sure that you are discharged of static electricity by briefly touching a grounded metal object. The system automatically operates in single-channel mode, dual-channel mode, or flex mode, depending on how the SODIMMs are installed.

  • Page 31: Flex I/O Module

    Match the notch on the module with the tab on the memory socket (1). Slide the new module into the socket at approximately a 30° angle, and then press the module down (2) so that the latches lock it in place.

  • Page 32: Riser Assembly And Expansion Cards

    Remove the fan (see Fan on page 18). Remove the heat sink (see Heat sink on page 19). Remove flex I/O module: ■ Remove the two Phillips screws that secure the module to the inside back of the computer (1), and then lift the module to disconnect it from the connector on the system board (2).
  • Page 33 If necessary, disconnect the cable from the system board (3). To remove an expansion card from the top slot of the riser assembly: Press the blue release lever on the riser assembly board (1). Pull the expansion out of the riser assembly (2). Different expansion cards might require a different bracket.
  • Page 34 Remove the bracket from the card (2). To remove a USB expansion card from the riser assembly: NOTE: A serial port expansion card is also available. Remove two small Phillips screws (1) that secure card to the bottom of the riser assembly. Remove the card from the assembly (2).

  • Page 35: Solid-State Drive

    Remove the board from the assembly (2). To install riser assembly and expansion cards, reverse the removal procedure. Solid-state drive To remove the solid-state drive assembly, use these procedures. For list of available solid-state drives, see Computer major components on page Before removing the solid-state drive assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 36: Wlan Module

    To install the solid-state drive asssembly, reverse the removal procedure. WLAN module To remove the WLAN module, use these procedures. For list of available WLAN modules, see Computer major components on page Before removing the WLAN module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 17).

  • Page 37: Wireless Antennas And Cables

    If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse the removal procedure. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
  • Page 38 Remove the Phillips screw from the antenna on the rear of the computer (3). Internal antenna: Disconnect the antenna cable from the WLAN module (1). Remove the Phillips screw from the internal antenna (2). Slide the antenna toward the back of the computer (3) to remove it. Squeeze the sides on the antenna cover (1), and then pull the cover off the rear of the computer (2).

  • Page 39: Battery

    Do not expose to temperatures higher than 60°C (149°F). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings.

  • Page 40: Power Button

    Remove the riser assembly (see Riser assembly and expansion cards on page 25). Remove the battery: Disconnect the RTC battery cable from the system board (1). Pull the tab on the power button to release the battery (2), and then remove the battery from the computer (3).

  • Page 41: Speaker

    Remove the assembly from the computer (3). To replace the power button, reverse the removal procedures. Speaker To remove the speaker, use these procedures. Before removing the speaker, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 17).

  • Page 42: System Board

    Pull the speaker into the computer to remove it (2). To install the speaker, reverse the removal procedures. System board To remove the system board, use these procedures. NOTE: All system board spare part kits include replacement thermal material. Before removing the system board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 17).
  • Page 43 Remove the four Torx screws (3) that secure the system board to the computer. Remove the two hex standoffs (4) that secure the system board to the computer. Pull up and at the same time slide the board to the right so that the board is removed from the I/O holes in the side of the computer.

  • Page 44: System Board Callouts

    Use the following image to identify proper locations to install thermal pads on the base of the computer chassis under the system board. To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. When replacing the system board, you must reprogram the SMBIOS information about the affected computer.
  • Page 45 Table 4-2 System board callouts Item Component Item Component Processor WLAN module (10) Speaker Hood sensor (11) Dual USB-A ports Memory modules (12) Solid-state drive Memory modules (13) Expansion card serial port CMOS button (14) Solid-state drive RTC battery (15) Riser assembly Power button (16)

  • Page 46: Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...

  • Page 47: Helpful Hints

    NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service provider or dealer. Helpful hints If you encounter problems with the computer or software, see this list of general suggestions before taking further action. ● Check that the computer is plugged into a working electrical outlet. ●...

  • Page 48: Computer Appears Locked Up And Will Not Turn Off When The Power Button Is Pressed

    Cause Solution The Computer Setup (F10) Utility is set to Before turning on the computer, press and hold f10. Turn on the computer Fast Boot, causing the F10 access screen to and continue to hold until the Computer Setup (F10) Utility is display too briefly when booting the computer.

  • Page 49: Cannot Remove Computer Cover Or Access Panel

    In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.

  • Page 50: Computer Turned Off With Four Red Blinks And Two White Blinks

    Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.

  • Page 51: Solving Power Problems

    Cause Solution System unable to power on. Press and hold the power button for fewer than 4 s. If the hard drive light turns white: If the computer has a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage.

  • Page 52: Four Red Blinks Then Four Beeps

    Cause Solution Processor thermal protection activated. A fan Be sure that the computer air vents are not blocked and the might be blocked or not turning, or the heat processor cooling fan is running. sink is not properly attached to the processor. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.

  • Page 53: Drive Not Found (Identified)

    Cause Solution Either the directory structure is bad or there is In Windows, type file in the taskbar search box, and then select File a problem with a file. Explorer from the list of applications. In the left column, expand This PC, right-click a drive, select Properties, and then select the Tools tab.

  • Page 54: Computer Seems To Be Locked Up

    Cause Solution The device is attached to a SATA port that has Check SATA cable connections. been hidden in Computer Setup. Run the Computer Setup utility, and be sure that Device Available is selected for the device's SATA port in Advanced > Port Options. Boot order is not correct.

  • Page 55: Computer Appears To Be Locked Up While Recording Audio

    Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep state, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Internal speaker is disabled in Computer Enable the internal speaker in Computer Setup.

  • Page 56: Printer Will Not Turn On

    If you are on a network, you might not have Make the proper network connections to the printer. made the connection to the printer. Printer might have failed. Run printer self-test. Printer will not turn on Use this information to troubleshoot the computer. Cause Solution The cables might not be connected properly.

  • Page 57: Mouse Does Not Respond To Movement Or Is Too Slow

    Mouse does not respond to movement or is too slow Use this information to troubleshoot the computer. Cause Solution Mouse connector is not properly plugged into Shut down the computer using the keyboard. the back of the computer. Press the ctrl keys at the same time (or press the Windows...

  • Page 58: Computer Will Not Start

    NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling.

  • Page 59: Network Driver Does Not Detect Network Controller

    Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 60: Diagnostics Passes, But The Computer Does Not Communicate With The Network

    The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the computer. Cause Solution Network drivers are not loaded, or Be sure that the network drivers are loaded and that the driver driver parameters do not match current parameters match the configuration of the network controller.

  • Page 61: Solving Memory Problems

    For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 62: Five Red Blinks Then Five Beeps

    Memory is installed incorrectly or is bad. Reseat DIMMs. Turn on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables.

  • Page 63: The Computer Boots To Dos After Making A Bootable Flash Drive

    Removable Media Boot is disabled in the Run the Computer Setup utility, and enable booting to removable media in Computer Setup utility. Advanced > Boot Options. Be sure that USB is enabled in Storage > Boot Order. The computer boots to DOS after making a bootable flash drive Use this information to troubleshoot the computer.

  • Page 64: Solving Software Problems

    If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.

  • Page 65: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 66: Computer Setup Main

    NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. You can access this application directly by pressing during startup. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, and then press enter.
  • Page 67 Table 6-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 68 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 69 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.

  • Page 70: Computer Setup Security

    Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 71 Table 6-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: ● Setup Menu (F10) ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 72 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot boot until the manual recovery key sequence is entered.
  • Page 73 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 74 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 75 Table 6-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.

  • Page 76: Computer Setup Advanced

    Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 77 ■ Stop: Show boot failed message only if no boot devices are found. ■ UEFI Diagnostics: Start the HP UEFI Diagnostics Tool to check if device issues found. ■ Restart: Restart the computer to if boot device is not found.
  • Page 78 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 79 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure Storage Controller for VMD Enables VMD RAID Controller. Default is enabled. Turbo-boost (Intel products only) Allows Intel Turbo Boost Technology to improve performance when operation conditions allow. Default is enabled.
  • Page 80 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. Performance Control (High Performance Mode/Performance Mode/Quiet Mode) Lets you prioritize variations of acoustics over performance or performance over acoustics.
  • Page 81 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 82 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 83 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 84 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Intel Management Engine(ME) Options (Intel only) Lets you enable the Intel Management Engine. Default is enabled. Intel Active Management Technology (AMT) Allows you to discover, repair, and protect networked computing devices. Default is disabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device.
  • Page 85 Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Chapter 6 Computer Setup (F10) Utility...

  • Page 86: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 87 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration Reset the date and time under Control memory. RTC (real-time clock) battery Panel (Computer Setup can also be might need to be replaced.
  • Page 88 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup Reboot the computer. failure. Unplug the power cord, reseat the memory modules, and reboot the computer.
  • Page 89 Drive Protection System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Hard drive will soon fail. (Some hard...
  • Page 90 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check and/or replace cables. Clear CMOS. Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error. Check and/or replace cables.
  • Page 91 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 500–BIOS Recovery A system BIOS recovery has occurred. Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless Replace with a supported module. module installed in the system that is not supported and has been disabled.

  • Page 92: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 910–Filter Warning Airflow filter is dirty. Replace the airflow filter. 911–Graphics Module Fan Not Detected Graphics card fan is not connected or Reseat graphics card fan. might have malfunctioned.
  • Page 93 Table 7-2 Beep pattern error identification Number of long beeps/blinks Error category Not used BIOS Hardware Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. ●...
  • Page 94 Table 7-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description System board The embedded controller cannot find valid firmware. The embedded controller has timed out waiting for the BIOS. The embedded controller has timed out waiting for BIOS to return from system board initialization.

  • Page 95: Password Security And Resetting Cmos

    Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 58 for information about backing up the BIOS settings.
  • Page 96 Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: - Press while the “Press the ESC key for Startup Menu” message is displayed. - Press to enter Computer Setup.

  • Page 97: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 98: Restoring And Recovering Your System

    Recovering using HP Recovery media You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 99: Changing The Computer Boot Order

    Restoring and recovery methods on page 91 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 100: Using Hp Pc Hardware Diagnostics

    Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.

  • Page 101: Accessing Hp Pc Hardware Diagnostics Windows From Hp Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. Select the Search icon (select products only) from the taskbar, type support, and then select HP Support Assistant.

  • Page 102: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 103: Starting Hp Pc Hardware Diagnostics Uefi

    ■ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions.

  • Page 104: Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 105: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 106: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 107 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 108: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...
  • Page 109 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 110: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 111: Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V ac to 120 V ac or 220 V ac to 240 V ac. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 112 Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)

  • Page 113: Specifications

    Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height 69 mm 2.7 in Width 211 mm 8.3 in Depth 218 mm 8.6 in Approximate weight 2.4 kg - 3. 1 kg 5.29 lb - 6.83 lb Temperature range Operating 5°C to 35°C...

  • Page 114: Index

    Security menu 63 hood sensor Setup 69 Computer Setup Utility 58 removal and replacement 19 antenna cover connectors HP PC Hardware Diagnostics UEFI identifying 3 Dual-Mode DisplayPort 3 downloading 96 antenna cover, identifying 2 country power cord set failure ID code 95...
  • Page 115 97 system memory, removing USB Type-A SuperSpeed with removal and replacement personal data from volatile 99 HP Sleep and Charge 2 fan 18 system restore 91 USB Type-C SuperSpeed 20 flex I/O module 24 system restore point, creating 90...
  • Page 116 USB SuperSpeed port with HP Sleep and Charge, identifying 2 USB Type-C SuperSpeed 20 Gbps port with HP Sleep and Charge, identifying 2 using Computer Setup Utilities 58 ventilation, proper 10, 13 Windows backup 90 recovery media 90 system restore point 90...

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